Uber Boat by Thames Clippers レビュー 

I had an amazing and present experience talking to Dan. Not only did you help me out with the situation I was going through, but you were also able to accommodate my request even though it was initially deemed impossible. I hope this feedback it’s passed on to his superiors.

Patricia was really helpful and solved my issue immediately! Thank you so much for the help!

Just check our bank this morning and we have both been charged £50 each for a trip from Blackfiars to Greenwhich and Greenwhich to Embankment .........

We had to move our booking due to illness and our tickets said non refundable non moveable. However their online service was outstanding (Nirali) and I have now had my tickets moved to a later date. Highly recommended.

Left waiting for over 1.5 hrs for a westbound Uber boat from Canary Wharf- virtually no information given, half the boats that came were empty and not allowing any passengers on board and the others were virtually full and thus only a handful of customers allowed on board ( we also had the farce of one of these waiting at the pier for over 15 minutes so that a barista changeover could occur).
I would strongly recommend that you do not use this third rate service on the Thames.

I have reported an incident of rudeness, intimidation and sexism to Thames Clipper regarding a member of their boat staff, “Sam”. The incident took place on the Uber Boat westbound service, which reached the Battersea Power Station stop at around 19:50 on Sunday 30th March. The member of staff is white, male, at least 6 ft tall, approx 20s.

My partner and I took the Uber boat from Battersea going towards Putney that day. It was the first time either of us had taken an Uber boat, and we arrived at Battersea station at 19:20. When we got there, both the online schedule and the digital information board said there was a boat due in 5 mins time (19:25). So we tapped our Oyster cards at the terminal, given that there were Oyster readers there (we didn’t think the process was any different to taking a tube or a bus). However, the boat that was due at 19:25 did not show up, and then at that point it disappeared from the information board. We decided to wait a while to see if the boat would show up, as there was zero information given on the board. We ended up waiting in the cold until it did arrive at 19:50.

As we boarded the boat, a female member of staff asked us to tap the Oyster reader again so that she could witness it. We did, but we both got an error message, and she said that was because our “taps” would have expired as we did them more than 20 mins ago.

We explained that was because the board said a boat was due in 5 mins, but we then just tapped the reader again as she had asked, and then went into the boat. At that point, I commented privately to my partner that I wasn’t aware of that piece of information, and that I hoped we hadn't been charged twice. At that point, a male member of staff then approached us and rudely intervened, saying “there were instructions on the machine - if you’d have read them, then you would have known this!”.

His tone was aggressive, intimidating and rude from the offset, and I was taken aback, as I hadn’t even been talking to him. He just appeared out of nowhere. I then tried to explain to him that we had tapped in at the pier because on the digital display, it said that a boat was due to Putney in 5 mins, but without any notice or information, the boat did not turn up for 30 mins. He then proceeded to ignore my explanation and just repeated very rudely “there are clear instructions on the reader - you should have read them”. He must have cut me off and said this about 5-7 times. Then he made a rude hand gesture at me! I was shocked, as this guy is meant to be a working professional, not some drunk fool trying to start a fight in a pub!

My partner then intervened and tried to explain to him again why we had tapped in at the pier. Sam yet again said the same rude response repeatedly, despite my partner then saying that we did not want to speak with him any further. He then called my partner rude names, like “big man” etc etc.

I've never witnessed or experienced anyone being that proactively rude to me... let alone someone who is meant to be at work!

Sam also said he would have us thrown off at the next stop! My partner was just trying to defend me as I was being mocked and hand-gestured (he repeatedly made a "yapping" gesture with his hand at me, which men used to do to women in the 1950s to tell them to shut up) at by an aggressive male.

The last thing I want is conflict - I'm a 42-year-old female working professional, and I don't appreciate being spoken to or gestured at like an idiot, especially when I was in the middle of a private conversation with my partner.

I hope Thames Clipper deals with this appropriately as it’s just not on. Looks like many other people have experienced similar rudeness from Thames Clipper staff and I’m wondering if it’s from this same perpetrator.

@Uber / Thames - this was reported on March 31st, so I’m looking forward to your reply.

Truly Disneyfied experience - Mickey Mouse. Boats were late, captains were confused about whether they should dock at the eastbound or westbound gangplanks, crew constantly shouted at passengers (“Keep clear of the doors. If you don’t, we will shut them and you will just have to fry in here because the AC doesn’t work” “Back up 5 feet. Backup 5 feet. BACK UP 5FEET!”). it was stupidly expensive, overcrowded, noisy, chaotic and unpleasant. Never again.

Told one would be along within 15 minutes. It took 40 minutes then I wasn’t allowed on as it was too full. Hoping to get on the next one which should I’ve been told be along in 20 minutes. Costly at £7.70 with a senior discount!

Timetable said the boat would be there at 1426 but when we arrived (at 1420) the travel indicator said the next boat would be at 1526. So after 10 mins we walked away to find alternative transport. Then a boat appeared but too late for us to get back to the pontoon - it just ploughed on by. Don't believe its timetable, don't believe its travel indicators on the pontoons. Always plan on alternative means of transport.

Staff not helpful, we had a buggy and a baby and they kept asking us to close the buggy and moving to one side to the other of the boat. Very bad service, not coming back.

6 people (3 groups of strangers) were waiting at the Chelsea Harbour Pier for the 9.17pm Uber boat. We saw it go past us without stopping.

We are here on a short vacation and paid for this ride. Really upset and pissed off because not only will we not get to utilise the ride, we also wasted 2.5 hours of our evening commuting and waiting for the 9.17pm boat that could be better spent doing something else on our itinerary, plus wasted our tube money. This is totally unacceptable.

Contacted Patricia as I had incorrectly booked the wrong date for tickets. Very helpful and corrected my mistake no problem at all. Well done Patricia and thank you.

Having mis-read the special conditions surrounding "concessions", I purchased online 2 x 60+ tkts, but I wasn't allowed to board the ferry because I did not have evidence of our DOB. This meant that we had to pay again by credit card.
I contacted "Uber Boat by Thames Clippers" via their online contact form requesting a refund for the unused tickets and although it was my error, I have received the refund.
With the above in mind, all I can say is "EXCELLENT" customer service from Catia

I had a terrible experience with Uber Boat by Thames Clippers. Despite having a valid ticket, I was denied boarding because the boat was "full" — which I find hard to believe since I had a guaranteed seat. To make matters worse, the boat that was supposed to pick me up didn’t even stop at the pier, and another boat that followed passed by without stopping either. To top it off, the timetable was completely wrong, adding to the confusion and wasting my time.

This was incredibly frustrating, and I not only lost my money but also a lot of time. I expected much better service and communication, and I definitely won't be using this service again

Quick understanding and proceed.
I really appreciate it.

Patricia was excellent and answered my questions very quickly

Pre purchased the express service on Feb 12 for £37.50, for what was advertised as an express service, but instead, it made many stops, similar to a regular service. The ride took twice as long and yet was more than twice the price as a regular service (£5.60). So there is in fact no such thing as an express service, and customer service say they can make all the stops they want and too bad. What a rip off!

The response I received from the team indicated that they value the feedback but refuse to offer any refund even though others boarded the ferry, asked for stops not on the express route, and paid less than half what we did, tapping in and out. The ridiculous offer of two hot drinks for my three purchased tickets was insulting. No thanks, we will never use the service again.

As a paying customer, I expect the service to match its description, and I am disappointed with the lack of resolution. Please don’t waste more of my time responding unless you’re offering a refund.

The boats themselves are an excellent way to travel. Recently I had an issue after a journey but Patricia in customer service dealt with great courtesy and care for which I am very grateful.

Really helpful, quick to reply, easy to understand and very reassuring.

They were very helpful and kindly refunded me for the difference in travel fares.
Very professional and quick.