My three-week-old baby, toddler and I were unfortunately turned away. Despite being seen, the ramp was still raised. Staff on the pier said they couldnt believe their colleagues didn't let us on!... ãã£ãšèŠã
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We had a ticketing issue with the app and Ibrahim from customer service chat sorted it in minutes. Amazing customer service, thank you!
About time, weve lived by the river all of our lives and often pushed for better use regarding passenger transport. At last UBER are doing it. We bought hop on hop off tickets on a sunday from barking... ãã£ãšèŠã
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What should be a 1 star review due to a long wait, cancelled boats and poor communication , has turned into a 5 star review because of staff member Alysha who manages the queues and boarding by Tower... ãã£ãšèŠã
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Uber Boat by Thames Clippers is the fastest and most frequent fleet on the river. With departures every 20 minutes from London Eye right through to The O2, comfortable seating in indoor cabins plus outdoor back decks , you can see London's best attractions in style. Our Daily River Roamer ticket has been designed to make your day out in London easy and affordable with unlimited travel to and from West, Central and East Zone piers from 9am. Under 5s travel free. Or save over 10% online.
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Trinity Buoy Wharf, E14 0JY, London, è±åœ
- 020 7001 2200
- web@thamesclippers.com
- www.thamesclippers.com
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We had a ticketing issue with the appâŠ
We had a ticketing issue with the app and Ibrahim from customer service chat sorted it in minutes. Amazing customer service, thank you!
2026幎4æ19æ¥
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Very rude staff and Battersea Pier
Very rude staff and Battersea Pier. They made good use of shouting in order to "help" me "get it through my head" that I was wrong.
2026幎4æ16æ¥
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Just overall a great service fromâŠ
Just overall a great service from Patricia⊠thanks so much we look forward to travelling with your service on the wonderful River Thames. â€ïž
2026幎4æ9æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello!
Thank you for your kind words. Weâre delighted to hear you had such a great experience with Patricia â sheâll be very pleased to receive your feedback.
We hope you have an amazing time!
Kind regards,
The Uber Boat by Thames Clippers Team
Terrible staff
Used the clipper yesterday to travel from Westminster to Battersea Power Station. The process was stressful to say the least: got into a queue to go to Battersea, there was one person in front of us. As we got to the front of the queue, we were told that this was no longer a queue as the next boat was going to arrive soon (the boat we wanted to get onto), and that the line we were in was going to become an exit. We then had to go to the back of queue (labelled as going the other way) and missed our boat. We were then directed to tap in - and got shouted at for doing so by another member of staff as the boat wasnât there! The staff were also being really rude to people wanting to check the duration of their tickets and which direction they wanted to travel.
A twenty minute wait later and we were asked to leave the waiting area into a different space.
For there we had to push through the crowd as they were embarking at the other side.
It was badly organised chaos! I was far from impressed and charged £15 for the privilege.
2026幎4æ8æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you for taking the time to share your experience. Weâre sorry to hear that your journey felt stressful â we understand how important it is for travel to feel smooth and straightforward, especially when navigating busy piers.
Weâd really appreciate the opportunity to look into the details of what happened, including the queue management and communication at the time of your visit.
To ensure this is reviewed properly by the relevant teams, please could you submit your feedback through our online form?
ð Feedback & Complaints Form:
https://www.thamesclippers.com/info/contact-us/feedback-complaints
Your comments are important to us, and completing the form will allow our customer support team to investigate fully and provide you with a proper response.
Thank you again for reaching out.
Kind regards,
The Uber Boat by Thames Clippers Team
Underwhelming & over priced
My three-week-old baby, toddler and I were unfortunately turned away. Despite being seen, the ramp was still raised. Staff on the pier said they couldnt believe their colleagues didn't let us on!
We then experienced a very long wait for the subsequent one, which was also delayed. The ride itself was quite expensive and, overall, rather disappointing.
2026幎4æ4æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you for taking the time to share your experience, Katie.
Weâre sorry to hear that your journey didnât go as smoothly as you had hoped, especially when travelling with a baby and a toddler. We understand how frustrating delays and long waits can be, and we appreciate you bringing this to our attention.
So that our customer support team can review the details fully and follow this up with the relevant pier and crew teams, please could you submit your experience through our online feedback form?
ð Feedback & Complaints Form:
https://www.thamesclippers.com/info/contact-us/feedback-complaints
Your comments are important to us, and completing the form will allow us to look into this properly and provide a full response.
Thank you again for getting in touch.
Kind regards,
The Uber Boat by Thames Clippers Team
Happy Customer
Patricia, delivered an excellent service. Her patience and ready to assist, my situation was swiftly resolved. Tickets are now booked for my grandchildren and I. Thank you Patricia.
Very happy customer
2026幎3æ23æ¥
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Uber Boat by Thames Clippers ããã®åç
Hi there,
Thank you for your amazing review!
We are thrilled to hear Patricia was able to support you with your ticket purchase and you can now enjoy our service with your grandchildren.
Your comments have been passed to the team
Best regards
Uber Boat by Thames Clippers Team
Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you so much for your positive review!
We are pleased to hear Parminder was able to support you with your journey.
Your comments have been passed to their manager for recognition.
Best regards
Uber Boat by Thames Clippers Team
Zero stars
One star is even too much as we were never able to board as it was very full and were pushed aside by the crew so that others could jump the queue. There was an elderly couple that waited 1:30 hours. The staff couldnât care less and kept shouting that is was full, which on itself was understandable. We waited more than 90 minutes and so our tickets were voided. We activated them as the first boat arrived. There was no refund. The system stinks. The staff was very rude and seemed to enjoy our hardship. In the end we left as the next boat was delayed more than half an hour!!!!! You ought to be ashamed of yourselves. It was a horrible experience.
Ps we appreciate the apology.
2026幎3æ21æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you for taking the time to share your experience, and we are genuinely sorry to hear how disappointed and distressed you felt during your visit. This is not the experience we want for any of our customers, and we completely understand your frustration.
We sincerely apologise that you were unable to board and that the situation at the pier felt disorganised and upsetting. Queue management, capacity limits and communication from our team should always be handled clearly and respectfully, and we are concerned to hear that this was not the case for you. Your feedback has been passed directly to our senior operations team so that we can review what happened.
We also understand how frustrating it must have been to wait such a long time, activate your tickets, and then be unable to use them.
If you have not already done so, please contact our Customer Services team with your booking details so we can look into this further.
We appreciate you bringing this to our attention, and we are truly sorry for the inconvenience and frustration caused. Your feedback is extremely important in helping us improve the experience for all of our customers.
Kind regards,
Uber Boat by Thames Clippers Team
Twice within a two-week period
Twice within a two-week period, the Barking boat service at North Greenwich has been terminated. Today, we were informed that a boat directly behind was heading to Barking. The subsequent boat arrived but also terminated. This resulted in an additional hour of waiting for the next boat to Barking, during which there was no communication and no one available to address inquiries. The information provided by the mobile application was inconsistent with the notices on the pier board, and neither source was accurate. This represents a significant failure in operational management. During the hour I waited at North Greenwich, boats departed from the base across the river; at least one of these could have been routed to Barking and back. I hope compensation for late running will be forthcoming, as with all TFL services to which this is one.
As per your response: when the app says barking you expect it to go to Barking! 20 past the hour at Canary Wharf is usually the barking boat. Also happened the following Saturday.
Did the contact form same day as this review; still waiting on a response 12 days later.
2026幎2æ25æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers. We are sorry to hear you say it appears our service has been terminated earlier than expected.
Please be aware some services are timetabled to terminate at North Greenwich.
To help us support you please reach out to us by using our contact us form online with the details of your journey so we can look into this further for you.
Many Thanks
Uber Boat by Thames Clippers Team
Extremely professional organisationâŠ
Extremely professional organisation with excellent customer service skills. 10/10 Neil Winstone
2026幎2æ16æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello!
Thank you for your kind review, Neil. Weâre pleased to hear you found our service professional and our customer care to a high standard. Your feedback is very much appreciated.
Kind regards,
The Uber Boat by Thames Clippers Team
Superb service
Superb service. Helpful, friendly and very knowledgeable Staff.
Perfect way to travel around London.
2026幎1æ8æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello!
Thank you for your kind review.
Weâre pleased to hear you found the service helpful, friendly and knowledgeable, and that it made travelling around London easier. We appreciate your support and hope to welcome you again.
Kind regards,
The Uber Boat by Thames Clippers Team
Patricia from the support team been aâŠ
Patricia from the support team been a great help to me. Excellent service
2026幎1æ5æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you so much for your kind words!
Weâre delighted to hear that Patricia was able to assist you and provide excellent service.
Your feedback means a lot to us and will be shared with the team.
Kind regards
Uber Boat by Thames Clippers Team
Minus 4 temperatures and NO HEATING ON BOATS
Both yesterday and today boats had NO heating on! Staff were absolutely frozen as were all passengers! One hour journey each way in -4 temperatures. Its absolutely appalling service and POOR maintenance of boats. Are they even safe??
2026幎1æ6æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you for taking the time to raise your concerns. We are genuinely sorry to hear about your experience over the past two days, particularly given the freezing temperatures.
Your comments regarding maintenance and safety are taken seriously.
To ensure your feedback is reviewed by the appropriate team and investigated fully, we kindly ask that you submit the details of your journey via our official feedback and complaints form here:
https://www.thamesclippers.com/info/contact-us/feedback-complaints
This will allow us to look into what happened and respond directly to you.
Thank you for bringing this to our attention.
The Uber Boat by Thames Clippers Team
Poor staff attitude
Terrible staff , mislead me , said I could stay on a boat , then wen we got to destination was asked get off wait 20 mins , asked to speak to captain , refused , typhoon barkindside at 1205 32/12/25 Iâm disgusted as a regular customer
2025幎12æ31æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you for sharing your feedback.
Weâre very sorry to hear about your experience and the confusion regarding staying onboard.
This is not the level of service we aim to provide, and we understand how frustrating this must have been for you as a regular customer.
Please contact us via our website using one of the forms on our Contact Us page, and weâll be happy to investigate this further for you.
Your feedback is important and helps us improve our service.
Kind regards
Uber Boat by Thames Clippers Team
Brilliant customer service
We wanted to travel from the Tower of London to Battersea on Saturday 20th December. We have used Uber boats many times on London visits, but I would like to thank Aisha, who immediately spotted my husbands mobility issues, she also apologized for mentioning his mobility incase we were offended, which we were not, she was beyond helpful, friendly with the advice she gave us, also letting him through first. I will add it was a very quiet time, and during busy periods/days probably isnt as easy to take as much time with customers as Aisha did with us, but Im hoping that she can be thanked from us, we shall certainly look out for her in the future.
2025幎12æ20æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you so much for sharing your experience and for recognising Aishaâs outstanding service!
Weâre thrilled to hear how attentive and considerate she was in assisting your husband and making your journey from the Tower of London to Battersea as smooth as possible.
Itâs wonderful that her kindness and professionalism stood out to you, even on a quiet day.
Weâll make sure your kind words are passed on to Aishaâsheâll be delighted to know the positive impact she had.
We look forward to welcoming you again soon and hope your future trips are just as enjoyable!
Best regards
Uber Boat by Thames Clippers Team
Very long wait, no information
We were told the wait would be "up to 40 minutes" we were a group of 8 with four children who were really agitated and difficult to keep in line. We felt we were stuck on the busy que without chance to get out of it and nobody to issue a refund. We waited over an hour with unhelpful staff who had no information on boat times being told boats were cancelled last minute overheard one sultry staff member saying "thank goodness they weren't working over the holidays".
Wasting a whole 75 minutes standing in a busy line spoiled out afternoon visit to London.
2025幎12æ20æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you for reaching out to us here at Uber Boat by Thames Clippers.
We are sorry to hear you say your recent experience with our service was not as expected.
If not done so already, please kindly contact us via our website here: https://www.thamesclippers.com/info/contact-us and a member of our team will be in touch.
Kind regards
Uber Boat by Thames Clippers Team
Their customer service is fast andâŠ
Their customer service is fast and efficient! I accidentally placed an order for the wrong date, and the boarding time was less than an hour away. If I couldnât change it immediately, I would have lost all the money for seven tickets. I was really stressed trying to contact them in urgency, but they responded incredibly quickly and changed the date within seconds. Everything was sorted, and they saved our trip.
2025幎12æ19æ¥
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Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you for your kind feedback. We are very pleased to hear the team was able to respond quickly and resolve the issue in time, especially given the urgency. We are glad everything was sorted and that your trip could go ahead as planned.
Kind regards,
The Uber Boat by
Yet again boat cancelled and zeroâŠ
Yet again boat cancelled and zero communication and information on the board. Poor communication and customer service as usual. Unreliable
2025幎12æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating this must have been.
Please contact us with the date, time and route of travel so we can investigate fully and respond appropriately:
https://www.thamesclippers.com/info/contact-us/feedback-complaints
Kind regards,
The Uber Boat by Thames Clippers Team
Overall a nice experience and ticketsâŠ
Overall a nice experience and tickets are easy to grab whether from Uber app or tapping in/out. We had an issue with duplicate tickets but customer service team were more than happy to refund and evaluate the claim. Overall, 10/10.
2025幎12æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you so much for your amazing review!
We are pleased to hear you say your experience with our service was as expected.
It's great to hear our customer service team were able to resolve the duplicated tickets on your Uber app quickly.
Your comments have been passed to the team.
Kind regards
Uber Boat by Thames Clippers Team
I spoke with Patricia and she was Brilliant
I spoke with Patricia and she was absolutely great. Very helpful regarding times and ticket options but also very knowledgeable and patient in answering my questions about what to see along the way from a tourist perspective.
2025幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Uber Boat by Thames Clippers ããã®åç
Hello,
Thank you so much for your wonderful feedback!
Weâre delighted to hear that Patricia was able to assist you with times and ticket options, and that her knowledge and patience helped make your journeyâand your sightseeing plansâmore enjoyable.
Our team strives to provide not only accurate travel information but also helpful tips to make the most of your experience on the Thames, so itâs fantastic to know this made a positive impact.
Weâll be sure to share your comments with Patricia and the wider teamâtheyâll be thrilled to hear your appreciation.
If you need any further assistance or recommendations for your next trip, please donât hesitate to reach out.
Warm regards
Uber Boat by Thames Clippers Team
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