Uber Boat by Thames Clippers レビュー 

I had terrible experience the boat did get on the station but they didn't give the money back. The staff on the mail is stubrn and useless.

Totally satisfied, the team is highly responsive and accurate.

Very good service in sorting out a bad error on an order I placed. Thank you Patricia.

Service is very irregular, leaving late or early, complete disregard for tickets, reservations...

The boat we booked left 15 mins early and left us on the pier while we were at 3 meters away from the boat and we were almost shouting at them, as they had absolutely no reaction to 4 people wanting to board. Three meters.

The pier assistant confirmed that was our boat, he had no idea why it left early and why it didn't pick us up (he specifically said it didn't look so crowded so it couldn't have been too crowded).

The customer Service persons are useless, they only know what's written in the official schedule, not interested in what really happened. Whatever details I gave him he didn't budge from his script.

Appalling service and treatment is an understatement, given that on our wedding anniversary we had to deal with this.

Do not be curious about the Uber boat, it's a huge waste of money and time. Just take a normal Uber car and get to where you need.

I had an accident whilst disembarking the Thames clipper boat on the morning of 2 June. Whilst the weather conditions were wet (I was wearing sensible shoes) I was shocked by the fact there was no suitable non slip / grip flooring on the boat to help prevent customers from slipping in wet weather conditions. I fell quite badly landing heavily on my back. This was witnessed by staff but limited assistance was provided. I grazed my hands in the fall and still experiencing pain in my lower back and leg. Please be careful if you travel by uber thames clipper. Customer safety is not their priority.

Also worth mentioning no contact number to escalate this with. I have had to email and wait on reply! Not great.

I found the back room team, Dan, a brilliant link for customer service prior to our trip. During our trip from Embankment to Battersea PowerStation and return was prompt on time and again pleasant friendly crews on the pontoons and aboard the boats. excellent

We attempted to catch the 9:33 ferry from Embankment to Greenwich. It was delayed by almost 20min, but when it finally arrived, we tagged our Oyster cards at the top of the gangway as the ferry arrived, only to be told by the Uber staff member at the ferry entrance that he needed to see us tap on again (we were concerned but were told that we were not permitted on the ferry if we did not tap on again). Unfortunately, we thought that the RB1 would take us to Greenwich but found that we had to disembark at Canary Wharf. The staff member on board told us not to tap off until we arrived in Greenwich and we disembarked. There was a 22 min delay to catch the next ferry to Greenwich, so I spoke to the ferry operators of the river crossing service about whether we should tag off and tag back on and they said that we could do both depending on what Uber staff advised. We went up board the ferry to Greenwich and were told by the Uber staff member to tag back on. I was concerned about being double- charged and advised him that we had not tagged off the last ferry and he stated that we would be refunded the extra charge as we tagged off at Greenwich. He refused to continue discussing the matter, so I tagged on as his insisted. I checking my Oyster Card in Greenwich and discovered that I had been charged £27 for my £11 journey, had received the wrong advice from Uber staff and could not receive a refund on my Oyster card balance without contacting TFL or writing an email complaint. BEWARE! Purchase a physical ticket or you could lose a lot of money using this company.

We had a very disappointing experience using the Uber Boat by Thames Clippers. We bought a Hop-On Hop-Off ticket expecting to be able to get on and off easily - like a bus. Nothing could be further from the truth.

We arrived at Battersea Power Station Pier at 13:10 for the advertised 13:30 Saturday eastbound service. It did not arrive at 13:30. It did not arrive at 13:40, 13:50 or 14:00 either. This is meant to be a hop-on hop-off service, but waiting around for the best part of an hour on a pier with very young children in 30°C heat was not exactly the effortless sightseeing experience advertised.

The lack of help or information made it worse. When I asked Thames Clippers "customer service" staff at Battersea why the boat was late, no explanation was offered. One member of staff glibly said, "I know why it's late but it wouldn't help you", which was incredibly unhelpful. When I asked when the boat would actually arrive, I was told five minutes repeatedly, but it took a further 20 minutes.

Even when the boat eventually arrived, not everyone waiting could board because there was not enough space. This seems to be a major flaw in selling hop-on hop-off tickets for a service where capacity is clearly limited and queues can build up at busy piers. If you have sold people a sightseeing ticket on the promise that they can hop on and off throughout the day, there needs to be enough capacity to make that realistic.

The timetable was hopelessly inaccurate throughout the day, and the poor communication made the delay much more stressful than it needed to be.

To make matters worse, when we eventually arrived at Greenwich, we were told the boat was not going any further because it was running late. If we wanted to continue, we would need to get off and queue for another boat.

That simply is not what most people would understand by "hop-on hop-off".

We used the Clipper from Canary Wharf to Battersea. Walking down the walkway to the pier, we spotted a young man in an Uber Boat t-shirt leaning on his phone. We asked him which queue to join for Battersea and he simply pointed to the right. The queue lines were a confusing mess with dead ends. Once we found the queue, the staff came over in the most unfriendly way and insisted we pay. We’d used the service many times before, usually paying on board as we boarded the boat, but this time the grumpy face insisted we pay now. Even the staff on board were miserable and rude, berating passengers without a single “please” or “thank you”. In the past the staff have been very friendly, clearly gone down hill since Uber and for the price, we expected better!

We wanted to travel from Holborn to the Tower of London. The quickest way was via tube from Temple but it was a hot day so we thought a slightly longer walk to Emnankment pier followed by a boat ride would be pleasant. We made the mistake of buying tickets first and then getting in the queue. The boat arrived but only a few people were allowed on as it was full. The staff said the next boat would arrive soon and had space so we waited in the heat. When it arrived, there was room for about 10 from a queue of 30-40. We were in the next set of people allowed onto the pier to wait. After 15 more mins a boat arrived but the crewman explained it was full and he could only allow on the same number as got off. We didn't make the cut again. The crewman told us there was another one with space just 5 minutes behind. This was not true, they were every 15 mins and there was very limited space but we finally got on after standing in a hot queue for over an hour. So the trip comprised 60 minutes standing and 17 minutes sail which cost just under £30 for two. Coming back, we took the tube which was a fifth of the cost and took 10 minutes.
The boat ride is fine, but be aware there could be long waits. If in a hurry, take the tube!

At Greenwich Pier the boat to Woolwich came to late, the personal can’t give a plausible answer!
When the boat came we got in and in
North Greenwich our trip ended.
The next boat to Woolwich was delayed! So we need over one hour for our trip! It was terrible and the personal was not able to give us a right answer! Never I take such a boat!

When we had an issue with the tickets we purchased through the uber app (our fault), the customer service team were incredibly quick in getting back to us and offering us a solution. Very impressed and very relived as it could have ruined the whole trip! Would definitely book again!

My wife and I used the Thames Clipper service yesterday as a novelty as having worked in London for many years I’ve never used this service - so the two star review represents the novelty, getting on at Greenwich for a trip down to Waterloo/London Eye - which is a central zone trip.
The boat was on the pontoon so we were rushed down the walkway by a surly assistant to be met by an equally disinterested assistant who rushed us to dab our payment without asking where we were going to which would have ensured the correct charge was deducted (I couldn’t pay for both tickets on one payment either).
Even though we were walking towards the boat, the access was pulled in (we were literally a few feet away and the guy on the boat could see us coming).
We boarded the next clipper and had a fun ride, but upon nearing our destination we were told that it wasn’t stopping at the London Eye and we needed to disembark at Embankment! So, carrying luggage we had to walk the extra kilometre across Embankment bridge - which meant we missed our train from Waterloo to home.
Your staff need to check their attitude and put their phones down - for a premium price, you expect better. Comms were non-existent - we only knew the clipper wasn’t stopping at Waterloo when it arrived at Embankment. The big one is we were overcharged - both of us charged £19.30 all zones single (£38.60 for an incomplete trip!!) when we were within the central zone - neither of us were asked our destination when buying the tickets.
Ok you could argue we should have checked, but when being rushed, we didn’t expect to be ripped off - and having used Uber X cars (and trusting/understanding the charging) we probably took it for granted we’d be fairly charged.
Yep, Caveat Emptor, but a disappointing postscript and I won’t be using you again.

My first and only experience of using Uber Boat was on a Saturday, when I waited 40 minutes after two boats failed to turn up. There were no updates on their website, no electronic service board stating the ETA, and no explanation from other Uber boats travelling the opposite direction. When a boat finally turned up, it was scheduled to terminate at Battersea, instead of going further upstream. And barely a minute later another boat arrived heading in the right direction, but totally skipped landing at our pier (Vauxhall). Clearly Uber is not qualified or capable to run a boat service. Also, it should be owned and run by a British company, or at least a European one, and not another U.S. company that doesn’t give a damn about anyone or anything apart from their bottom line.

Erg onduidelijke info van de medewerkers. En erg duur. Voor een stukje van london brige naar westminster betaal je 9.95 pond. Duur nog geen 10 minuten. Personeel is ook erg onvriendelijk! Er werd verteld dat de Oyster kaart geldig was maar moest toch een apart ticket kopen en ook nog eens voor de kinderen. Dit kleine stukje varen kosten ons dus 30 pond met zijn 4e! En dan ook nog eens zo onbeschoft behandeld worden! Erg jammer!

Totally unreliable unless the first service of the day. Stopped to offload passengers but wouldn’t onboard anyone given how late the boat was running. Made all the passengers wait for the next boat. Severely disappointing.

Good service but it gets very confusing when you get into central London which boat to get we were in Greenwich the notice said east but the boat that came was going west. Also the windows were very dirty not good for sightseeing

Waited to board 11.35 boat to Greenwich, it arrived at 11.30, me 4 attempts to dock at Putney Pier, couldn't manage it and sailed off leaving many expectant passengers gers stranded until the next boat at 12.35. You would expect uber boats to employ people that can actually steer a boat.
Never again.

Great idea - in theory! So many delays however. Today for example I waited an hour at Bankside with no updates from staff and no way of getting a refund.

First time using Uber Boats. Will not be using them again. Nowhere near as convenient as they sell themselves as. Terrible frequency. Timetables hard to decipher, route planner is clear as mud to a newcomer. Maybe it works for regular users but certainly not me. We tried to board an advertised 15:43 from Tower pier to Westminster, only to be told no boat for 50 minutes and then add on 20 minutes travel time. Literally quicker to walk there. We had to give up. Very poorly communicated. People were finding out in dribs and drabs. Feel ripped off to put it politely. Terrible terrible value for money.