I would leave a lower rating if I could. Pre booked single trip ticket for 15 people as part of a big birthday celebration. Arrived to wait to board a boat. After an hour we were eventually... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Servizio farraginoso e confusionario. Esperienza da sconsigliare, e non perché è successo qualcosa in particolare, ma semplicemente perché è un'esperienza inutile che ti fa perdere solo tempo. Sicuram... もっと見る
企業が回答しました
What should be a 1 star review due to a long wait, cancelled boats and poor communication , has turned into a 5 star review because of staff member Alysha who manages the queues and boarding by Tower... もっと見る
企業が回答しました
Pros Nice views of London A nice experience if you want to try something slightly different Cons Not buggy friendly unless you are lucky to be on a fairly empty boat Cost is a little too hig... もっと見る
企業が回答しました
企業情報
当該企業による記述
Uber Boat by Thames Clippers is the fastest and most frequent fleet on the river. With departures every 20 minutes from London Eye right through to The O2, comfortable seating in indoor cabins plus outdoor back decks , you can see London's best attractions in style. Our Daily River Roamer ticket has been designed to make your day out in London easy and affordable with unlimited travel to and from West, Central and East Zone piers from 9am. Under 5s travel free. Or save over 10% online.
連絡先
Trinity Buoy Wharf, E14 0JY, London, 英国
- 020 7001 2200
- web@thamesclippers.com
- www.thamesclippers.com
2.8
まあまあ
532件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Disgusted by the female employee who made a mistake and then left us behind.
Disgusted by the female employee who shout loudly, ‘the other end’ and when we walked down there she let them on at the end we were at originally. We ran back and she said she wasn’t talking to us and closed the gate as we got there lifted the bridge and left. Telling us we had to wait for the next one. Disgustingly poor treatment of customers due to her mistake. It’s expensive anyway so this rude behaviour is disgusting and so really not impressed. She needs a lesson in manners and customer service.
2025年5月17日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback, and we're very sorry to hear about your experience. This is not the level of service we aim to provide. So that we can investigate the matter further, please could you complete our contact form at the following link: https://www.thamesclippers.com/info/contact-us/feedback-complaints. Your comments will be shared with the relevant team.
Kind regards,
The Uber Boat by Thames Clippers Team
Shambles…
Absolute shambles a nearly 1 hour wait and a full boat. No live information so cannot plan. Expensive.
2025年5月17日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. Your comments have been noted and passed to the relevant team as we continually work to improve the service for all passengers.
Kind regards,
The Uber Boat by Thames Clippers Team
Half a journey
Paid for a ticket only for halfway through journey to be informed that ride would be termining due to...........high tide. Told there was a replacement bus service to find after disembarking that there was no replacement bus service. Had to catch a taxi. Sold ticket for a journey they knew they couldn't provide. Rubbish, avoid.
2025年5月15日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback, and we're sorry to hear about your experience. We understand how frustrating this must have been. To help us investigate further and address your concerns, please complete our online form at: https://www.thamesclippers.com/info/contact-us/feedback-complaints.
Kind regards,
The Uber Boat by Thames Clippers Team
Oh dear whats happened to uber
have used Uber boat a couple of times on visiting London all went ok .BUT this time it was a disaster tried the ticket office at westminster pier after knocking on the window just to get the person to look at us advised that all you had to do was tap on and tap off waited 20 minutes for taxi in full sun told that all four of us had to have our own card we only had three plus i had already tapped my card expecting to pay for me and my wife so was charged £21 pound for a non existant trip. " a great start to our trip to london" standards of service have dropped dramatically. Will not bother them again
2025年5月11日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers.
We are sorry to hear you say your experience with us appeared to not go as planned.
Our staff are trained to offer great customer service, it would appear on this occasion we may have failed.
If you would like us to look into this for you then please contact us here: https://www.thamesclippers.com/info/contact-us and a member of our team will be happy to assist you.
Kind regards
Uber Boat by Thames Clippers Team
All staff are rude
All staff are rude , can't speak proper English. . We were just told to tap on and off . Didn't bother to tell us everyone needs their own bank card stood in hot sun for 20 minutes ended up not being able to get on . Would never use them again .disgusting service.. !!!
2025年5月11日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback. Please provide the full details, including the date, time, and location, via our feedback form: https://www.thamesclippers.com/info/contact-us/feedback-complaints. This will allow us to investigate the matter properly.
Kind regards,
The Uber Boat by Thames Clippers Team
Staff are extremely unpleasant and…
Staff are extremely unpleasant and rude. I have a big family and they didn't let anyone on, even if some of had cards to pay. They didn't give us any chance to pay or buy tickets and we're not told before. We saw signs to say you can pay contactless and that's what we planned to do.. but they just threw us out like criminals.. seriously fire these losers
2025年5月9日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback. We're sorry to hear about your experience and would like to understand more about what happened. Please share the full details, including the date, time, and location, via our feedback form at: https://www.thamesclippers.com/info/contact-us/feedback-complaints. This will help us investigate the matter properly.
Kind regards,
The Uber Boat by Thames Clippers Team
Had a refund issue with Uber Boat by…
Had a refund issue with Uber Boat by Thames Clippers and they, Nirali, handeled it perfectly and most capably. If only all customer services were this friendly, efficient and friendly. Thanks for your support and help!
Maxi
2025年5月5日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your amazing review.
We are pleased to hear you say Nirali was able to support you quickly with your refund.
Kind regards
Uber Boat by Thames Clippers Team
Overpriced and often full service.
If it worked as scheduled and was reasonably priced this would be great. But it is neither. First boat was too full and people weren't allowed on, fair enough. The next however was late, and also fill. Which when paying ~£13 for a single trip is frankly a poor joke. Wasn't able to actually use this overpriced service. Walk or crawl, it'll be faster and more efficient.
2025年5月3日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback. We’re sorry to hear you say you were unable to board and that the service did not meet your expectations. Please do get in touch via the contact form on our website if you'd like us to look into this further.
Kind Regards,
Uber Boats by Thames Clippers
Unintentional uber boat purchase and refund
I had an issue with accidentally multiple Uber boat ticket purchases due to the app not asking for my payment confirmation and the network being poor in London.
I had a call with Patricia from (Uber Boat by Thames Clippers) themes, she was super lovely and informative and helped me resolve the issue quickly and I managed to get the refunds for the unused tickets. Highly recommend their customer service!
2025年5月2日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your kind words! We're so pleased to hear Patricia was able to assist you and resolve the issue quickly. Your recommendation means a lot to us, and we’re glad we could help turn things around. We look forward to welcoming you on board again soon!
Kind Regards,
Uber Boats by Thames Clippers
Please stick to the timetable
Firstly this is a great way to travel through the centre of London. However we caught the boat at Battersea and it was approx 10 minutes late arriving. By the time we got to Canary Wharf we were over 20 minutes late and consequently missed seeing the marathon runner we had specifically travelled to see. Really really frustrating that even a Sunday timetable means nothing in practise. If you have a timetable stick to it otherwise what is the point of having one?
2025年4月27日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback. We're glad to hear you enjoyed the journey overall, but we're truly sorry to hear you say about the delays impacted your plans. Please contact us again through the contact form on our website so we can look into this further and assist you directly.
Kind Regards,
Uber Boats by Thames Clippers
Habe Boot-Tickets versehentlich zwei…
Habe Boot-Tickets versehentlich zwei Mal gebucht. Unkomplizierte Rückvergütung des Betrags wurde innerhalb von 10 Tagen gewährleistet. Jederzeit professionel und kompetent beraten und informiert worden.
2025年4月30日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your kind feedback! We're glad to hear the refund process was smooth and that you received helpful support throughout. We hope to welcome you back on board again soon!
Kind Regards,
Uber Boats by Thames Clippers
The staff is amazing
The staff is amazing, very polite and always ready to help. I always use Uber Boats as preferred method of transport in London. When I had a query it was responded very promptly and resolved by Nirali in Customer Services. Also amongst stewards, Norman and Lee were happy to go the extra mile to help with my journey when travelling with my toddler and elderly mother. Five star services provided by amazing people!
2025年4月1日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you so much for your wonderful review! We're delighted to hear that our team—especially Norman, Lee, and Nirali—made such a positive impression and provided the support you needed. It's great to know that Uber Boat is your preferred way to travel in London, and we truly appreciate your kind words. We’ll be sure to pass your compliments along to the team—they’ll be thrilled! We look forward to welcoming you on board again soon.
Kind Regards,
Uber Boats by Thames Clippers
Fast online help
They helped me so much with my reservation changes during the weekend.
2025年4月26日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your positive feedback! We’re thrilled to hear that our team was able to assist you with your reservation changes over the weekend. We aim to provide quick and helpful service, and it’s great to know we met your expectations.
Kind regards,
Uber Boat by Thames Clippers Team
competence and kindness
I had a problem with my tickets and asking for help I was guided to solve it
2025年4月25日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your kind words! We're glad to hear that our team was able to assist you with your ticket issue. We strive to provide both competence and kindness in every interaction, and we're happy we could help you resolve your concern.
Kind regards,
Uber Boat by Thames Clippers Team
Talking with a bot
Difficult at first to find the way to talk with a human, but when talking with Patricia everything was easy and my problem was solved.
2025年4月25日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for sharing your feedback! We're glad to hear that Patricia was able to assist you and resolve your issue. We appreciate your patience and hope to make your future experiences with us even smoother.
Kind regards,
Uber Boat by Thames Clippers Team
Se potessi darei zero
Piccolo tratto dal Millennium Bridge fino al Big Ben. Eravamo in 6 (due famiglie da 3 persone) ma una famiglia è stata lasciata a terra perché ha tardato un secondo ad esibire la terza carta bancomat per imbarcarsi. Noi avevamo appena tappato le nostre 3 carte bancomat diverse e già saliti. Senza l' altra coppia perché la barca è partita subito.
Una volta scesi, siccome a bordo ci era stato detto di tapparla ancora altrimenti ci sarebbe stata addebitata la tratta completa del tour andata e ritorno, ossia 25 sterline a testa, una carta ha funzionato, le altre due no. Il personale di bordo è stato maleducatissimo e non ci ha nemmeno risposto. Ci siamo rivolti al personale di terra dell'imbarco al Big Ben, ma il ragazzo sembrava lì per caso, aiuto zero. Se non darci il numero di telefono della compagnia, al quale non ha mai risposto nessuno. Non fate gite sul Tamigi con questa compagnia, ha del pessimo personale. Impreparato, maleducato, strafottente.
2025年4月22日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hi there,
Thank you for your feedback. We’re sorry to hear you say about your experience. If you would like us to look into this further, please reach out via the online contact form on our website so our team can assist you further.
Kind regards,
Uber Boat by Thames Clippers Team
Charged £36.50 instead of £10.80 for single trip.
Terrible experience. Traveled from North Greenwich to Bankside, instead of £10.80 for single trip have been charged £36.50. Four of us used contactless bank cards all 4 had the same issue with over charging.
Boat side windows were dirty, hence if anyone would like to see / take a photo of blurred London Bridge or Tower of London please proceed. Photos enclosed.
All above things never had place, not until Uber took over the Thames clippers.
2025年4月18日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for contacting Uber Boat by Thames Clippers.
I’m sorry to hear about the incorrect charges you’ve encountered while using the tap-in and out function. It's important to note that we do not have access to contactless transactions or journey histories, as the card readers at our piers are owned and managed by Transport for London (TfL).
To resolve this issue and request a partial refund for contactless transactions, we recommend reaching out to TfL directly. You can do so through the following link: TfL Refunds and Replacements or by calling their support line at 0343 222 1234. Additionally, you can review your fare charges and manage your contactless transactions by registering your card on TfL's Contactless Portal.
We appreciate your understanding and look forward to welcoming you on board again soon.
Kind regards,
Uber Boat by Thames Clippers Team
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for reaching out to Uber Boats by Thames Clippers, we are sorry to hear you say your experience with us was not as expected.
Please allow us the chance to work on the issues you may have faced by contacting us here: https://www.thamesclippers.com/info/contact-us
All feedback is important to us, we would like to be able to obtain further details from you to help us in making improvements where necessary.
Kind regards
Uber Boat by Thames Clippers Team
Uber Boat by Thames Clippers からの回答
Hello
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. If you're willing to share more details, we'd appreciate it—please feel free to do so via our feedback form: https://www.thamesclippers.com/info/contact-us/feedback-complaints. This will help us improve our service.
Kind regards,
The Uber Boat by Thames Clippers Team
Rude staff
I am writing to report an incident of unprofessional behavior I experienced while on the Uber RB6. A member of the crew shouted at me simply because I was standing near the rail. Instead of a polite explanation, the crew member's communication was immature and inappropriate. I believe this conduct is unacceptable and reflects poorly on Uber's standards of customer service. I kindly request that you address this issue to ensure such behavior does not occur again.
2025年4月14日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hi there,
Thank you for your feedback. We’re sorry to hear about your experience onboard the RB6. If you’d like us to look into this further, please get in touch via the online contact form on our website so a member of our team can assist you directly.
Kind regards,
Uber Boat by Thames Clippers Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。