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レビュアヌのコメントを芋おみたしょう

5぀星のうち3の評䟡

Not a brilliant first experience either as a seller or buyer. As a seller, I wanted to sell a couple of luxury items and they were rejected. Oops. And I then went ahead and bought a pair of jeans onli... もっず芋る

5぀星のうち5の評䟡

Absolutely love their shoe collection, found the one I’ve been hunting for plus almost lost my mind and bought another two pair. Received the heels today and they’re just as described, lovely. Custome... もっず芋る

5぀星のうち5の評䟡

I absolutely love shopping at the Cirkel- both in person and online. The range and quality of pieces is incredible- I've come away with several stunning garments and am always shocked at the markdow... もっず芋る

5぀星のうち5の評䟡

The best kind of shopping! Such good deals on designers and high-end brands - all in perfect condition and clearly excellent quality. The experience in-person is even better as the Cirkel team are ver... もっず芋る

䌁業情報

  1. ファッション アクセサリヌ店

圓該䌁業による蚘述

Quality, curated resale fashion.


連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

78件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 33に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(78)

過去12か月のレビュヌ数: 73ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

I absolutely love shopping at the


I absolutely love shopping at the Cirkel- both in person and online. The range and quality of pieces is incredible- I've come away with several stunning garments and am always shocked at the markdowns.
They are also constantly restocking so it's always got fresh pieces when I go in!
A great initiative to reduce fashion waste and pick up some absolute gems at the same time. Couldn't recommend more!

2025幎10月24日
自発的なレビュヌ
5぀星のうち5の評䟡

The Cirkle

Great staff friendly and helpful lots of selection at good prices love the discounts. I have purchased multiple bags all fantastic and saved a fortune and helped the planet a little too. Pre loved is a great way to shop and often things haven't even been used. Best part you can send them back for someone else to love get a voucher for your next choice

2025幎7月28日
自発的なレビュヌ
5぀星のうち5の評䟡

I recently shopped in The Cirkel Store


I recently shopped in The Cirkel Store in Marylebone, and wow wow WOW! Everything about my experience was fabulouS! From the stock right around to the staff. What incredible pieces they had in, and each lady working in the store were so accommodating, and just lovely to be around! Offering any bit of help/advice! Such a pleasure shopping here, and I will most definitely be back!

2025幎11月5日
自発的なレビュヌ
5぀星のうち5の評䟡

BEST PRE LOVED AROUND

I went into the pop up in Marylebone and found some amazing pieces! Both sales associates were super helpful and fun! I had a great time trying on and getting ideas from the girls on how to style them! No pressure to buy - an absolute must visit if you’re in London! 5 stars and I got some great bargains! Very happy customer. I’ll be back for sure 🀗

2025幎10月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Super Store!!!

I always find the best pieces at The Cirkel!! It's a total treasure trove, and always my first port of call for fun little designer treats. The staff are also super attentive and I love the Marylebone store!

2025幎11月4日
自発的なレビュヌ
5぀星のうち5の評䟡

I’ve sold and bought multiple items


I’ve sold and bought multiple items over the past few years, with the cirkel and the team are responsive, friendly and professional. When something hasn’t been quite right, the matter is dealt with fairly and promptly. Prices are very reasonable compared to other consignments and the selection is incredible.

2025幎7月28日
自発的なレビュヌ
THE CIRKEL ロゎ

THE CIRKEL からの回答

Thanks so much for your kind review. 🛍💚😊

5぀星のうち1の評䟡

Great if you like being blamed for their mistakes

This business hides behind a polished facade, fronted by a reality TV personality, but delivers a customer experience defined by deflection, blame-shifting and a striking lack of professionalism.

If you face an issue with a product - a fault or item not matching its description - don't expect accountability. You're likely to be ignored, dismissed or met with an abrasive, defensive response. The owner reacts confrontationally instead of taking responsibility - a pattern that speaks volumes about the ethos behind the brand.

There is no real customer service here - only surface-level polish masking a refusal to engage fairly with customers. Proceed with caution - or better yet, not at all.

2025幎6月5日
自発的なレビュヌ
THE CIRKEL ロゎ

THE CIRKEL からの回答

Hi Liv,

Thank you for taking the time to share your feedback, and I’m really sorry to hear that your experience with THE CIRKEL didn’t meet your expectations. That’s definitely not the level of service we aim to provide.

I’ve looked into this, but I’m unable to match your review with an order in our system. If you could please share your order number with us, we’d really appreciate the chance to investigate further and make things right.
Looking forward to hearing from you please contact hello@thecirkel.com

Best - Austin
Co-Founder, THE CIRKEL

5぀星のうち1の評䟡

Avoid - absolutely dishonest

Just a warning to anyone in Europe to absolutely avoid this dishonest company. Goods under the threshold for duties will still be subject to a demand for payment via the carrier they use - even though it clearly states that total costs will be declared at checkout (total at the checkout was zero for duties and VAT) and there is absolutely no disclaimer re/ having to pay carrier fees on the receiving end which is a requirement if charges are to be bourne by the customer for all international transactions for goods from the UK to the EU.

Contact from them is non existent and I've had to email the carrier myself, while refusing delivery until it's sorted. God only knows what state the pants I ordered are in.

I've also scoured online (very hard to find any real reviews initially) to find a load of random reviews re/ items in terrible condition being sold, attempts to return impossible and 'refunds' consist of a credit / voucher for their site only.

Please avoid like the plague

2025幎2月7日
自発的なレビュヌ
THE CIRKEL ロゎ

THE CIRKEL からの回答

Hi Simone,

Thank you for your feedback, and I’m really sorry to hear about your experience - as well as the delay in getting back to you.

I completely understand how frustrating unexpected customs charges can be. Since Brexit, duties and taxes have unfortunately become increasingly unpredictable and often unavoidable. These fees vary by country and courier and, frustratingly, are beyond our control.

That said, I absolutely agree that we could do a better job of communicating this on our site. We're currently updating our international shipping information to make the process clearer and help prevent situations like this in the future.

I believe our team reached out back in February to offer a refund to help cover any additional fees you incurred, as we wanted to make things right. As we didn’t hear back, we assumed the matter had been resolved with UPS.

We really appreciate your feedback - it helps us improve the experience for all our international customers.

I wanted to add we have no fake reviews on our site - In fact this is the first time we are looking at and responding to reviews so the 4.8/5* rating on our site is 100% legit.

Thank you - Austin
Co-founder, THE CIRKEL

5぀星のうち1の評䟡

Avoid

Order number 15993 Ordered two items, nothing arrived for over 10 days. Contacted the company and arranged delivery for this week. Bought two items. A yellow dress which had oil marks over it. A t shirt advertised as size 12 was actually size 16-18

2025幎1月29日
自発的なレビュヌ
THE CIRKEL ロゎ

THE CIRKEL からの回答

Hi Zoe,

Thank you for taking the time to share your experience, and sincere apologies for the delay in getting back to you.

I’m really sorry to hear that your order arrived in poor condition and that one of the items was incorrectly sized. The sizing issue was a result of human error, and we take full responsibility for that. Our warehouse team handles final quality checks, and we’ve since introduced additional measures to help prevent this from happening again.

I understand that you received a full refund.

As a very small team, we work incredibly hard behind the scenes and I’m really sorry this experience has left you disappointed. We are doing our best to ensure a similar situation does not arise in the future.

Thank you, Austin
Co-Founder, THE CIRKEL

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