Really helpful solving tyre valve issue, friendly staff and managed to sniff out the issue - would give more than 5 stars if i could, top work 👍
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レビュアーのコメントを見てみましょう
A great experience! Ethan gave us quality time explaining and answering questions re purchasing an electric hybrid bike. Nothing was too much trouble and we didn't feel rushed or obliged to buy. I... もっと見る
企業が回答しました
Not interested in selling to us although we were ready to buy on day and wanted to support local shop! Not interested in servicing the Cube bike we then had to buy elsewhere. Lost a potential customer... もっと見る
企業が回答しました
The whole experience was very personal, I had some minor issues but they were dealt with by a real person. the whole team were exceptional in their customer service
企業が回答しました
企業情報
The Electric Bike Shop - Gloucester について
当該企業による記述
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
当該企業による記述
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
連絡先
Gloucester Garden Centre Complex, Bath Road, GL10 3DP, Gloucester, England, 英国
- 01452929533
We Are The Electric Bike Specialists
4.7
優良
59件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 84％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really helpful solving tyre valve…
Really helpful solving tyre valve issue, friendly staff and managed to sniff out the issue - would give more than 5 stars if i could, top work 👍
2026年7月4日
自発的なレビュー
Definately recomended
Excellent service from friendly knowledgeable staff and a wide range of Ebikes. Highly recomernded.
2026年6月24日
自発的なレビュー
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re delighted to hear you received excellent service from our friendly and knowledgeable Gloucester team.
We really appreciate your recommendation and hope you enjoy many happy miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
The whole experience was very professional and personal
The whole experience was very personal, I had some minor issues but they were dealt with by a real person. the whole team were exceptional in their customer service
2026年6月9日
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Gloucester team.
We’re pleased we could resolve the minor issues for you, and it’s great to know our personal approach and customer service made a difference.
Kind regards,
The Electric Bike Shop Team
I took my bike in to the ebike shop for…
I took my bike in to the ebike shop for a quick check over. Dom was great and carried out a thorough check. All the staff were great and very professional 👏
2026年6月12日
自発的なレビュー
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re delighted to hear that Dom was able to carry out a thorough check of your bike and that you found the Gloucester team professional and helpful throughout.
We really appreciate your kind words and support.
Kind regards,
The Electric Bike Shop Team
What great shop staff
What great shop staff. Happy to spend time answering my questions and no pressure to buy from them at all. That in itself was enough for me to place my order.
2026年5月22日
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Gloucester store.
We believe choosing a bike should never feel pressured, so it’s great to know the team took the time to answer your questions and help you make the right decision. Thank you for placing your order with us.
Kind regards,
The Electric Bike Shop Team
Cube one44.
Great bike that I picked up and help was top notch at the Gloucester shop, couldn't fault them.
2026年4月27日
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re really pleased to hear you’re enjoying your Cube ONE44 and that the Gloucester team provided top-notch support.
We appreciate your kind words and hope you enjoy many great rides ahead.
Kind regards,
The Electric Bike Shop Team
prompt delivery
prompt delivery, excellent sales service. this is the scond time I've bought an ebike from this company.All being well I'll be purchasing another ebike in the coming months
2026年4月28日
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review and for choosing us again for your e-bike purchase! We’re really pleased to hear you were happy with the sales service and prompt delivery.
We truly appreciate your continued support and look forward to helping you again in the coming months.
Kind regards,
The Electric Bike Shop Team
The Electric Bike Shop - Gloucester からの回答
Thank you for the 5-star review! We’re really pleased to hear you found the Gloucester team friendly and that you received excellent service.
Kind regards,
The Electric Bike Shop Team
A great experience
A great experience! Ethan gave us quality time explaining and answering questions re purchasing an electric hybrid bike.
Nothing was too much trouble and we didn't feel rushed or obliged to buy. It was a very relaxing experience.
We were able to test ride the bike and given plenty of tips on its various functions.
2026年3月24日
自発的なレビュー
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive and relaxed experience at our Gloucester store. Ethan will be really pleased to know his time and guidance made a difference.
We hope you enjoy your new bike and wish you many happy miles ahead!
Kind regards,
The Electric Bike Shop Team
Fantastic customer service
Fantastic customer service!
Really great experience .... so helpful and informative.
2026年3月21日
自発的なレビュー
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a helpful and informative experience.
Kind regards,
The Electric Bike Shop Team
Gloucester store feedback - great customer service
I bought a cube e- mountain bike from the Gloucester store. Dom and John were fantastic- attentive, knowledgeable and really helpful. We had a bit of a misunderstanding on the cycle to work scheme but they sorted it out and as a result likely to have a repeat customer. Highly recommended!
2026年3月13日
自発的なレビュー
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Gloucester store. Dom and John will be really pleased to hear your kind feedback.
We’re glad everything was sorted with the Cycle to Work scheme and really appreciate your recommendation. We hope you enjoy your new Cube e-mountain bike and look forward to seeing you again.
Kind regards,
The Electric Bike Shop Team
Excellent service 👏 👍
Excellent service and fast delivery highly recommend this company 👌 👍
2026年1月6日
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re delighted to hear that you were pleased with the service and fast delivery from our Gloucester store. We really appreciate the recommendation.
Kind regards,
The Electric Bike Shop Team
Top Class Service and Price
Most helpful and very knowledgeable in determining what parts would suit my bike. Also most competively priced in the UK. Would definately use again. Customer service manager Lewis Clark is an absolute asset to the company, top man.
2025年11月25日
The Electric Bike Shop - Gloucester からの回答
Thank you for the fantastic 5-star review! We’re delighted to hear that our team were able to help you find the right parts and that you found them competitively priced. We really appreciate your kind words and your recommendation — we look forward to helping you again in the future!
Kind regards,
The Electric Bike Shop Team
The Electric Bike Shop - Gloucester からの回答
Thank you Duncan, your comments will be shared with the team.
bought a bike from them
bought a bike from them. The bike broke down when I was in Spain. The motor was sent to bosch. Bosch fixed the motor under warrantee. However my 90 day limit came before the motor was back. The motor was posted to me back in England. This company that I bought the bike from refused to help me have the fixed motor put back in the bike. Happy ending a bike shop in Monmouth did it and all is well. It is only when things go wrong you can truely know how good a company is.
2025年2月28日
自発的なレビュー
Helpful people!
Were very helpful when I wasn't sure the small part I'd seen advertised on their website was the correct one. More useful as a source of Cube parts than Cube's own UK operation. Shipment was prompt, but rather pricey and packaging seemed OTT.
2025年6月10日
The Electric Bike Shop - Gloucester からの回答
Thank you for your review and comments Stephen your feedback about the packaging will be passed onto our distribution team, glad the Chain Guard arrived safely.
Bought a Haibike Trekking through…
Bought a Haibike Trekking through electric bike shop Gloucester with a service plan great bike and service all round
2024年9月24日
自発的なレビュー
The Electric Bike Shop - Gloucester からの回答
We're thrilled to hear you're enjoying your Haibike Trekking and that you're happy with the service and support from our team. Ride safe and we look forward to seeing you again soon Rob when it's time for your bikes service.
The Electric Bike Shop - Gloucester からの回答
Thank you for your kind feedback John. We're really pleased to hear you found our team efficient, knowledgeable, and friendly — that’s exactly what we aim for.
Not interested in selling to us…
Not interested in selling to us although we were ready to buy on day and wanted to support local shop! Not interested in servicing the Cube bike we then had to buy elsewhere. Lost a potential customer twice, pretty poor customer service really. Wouldn’t recommend, plenty of other bike shops value their customers and deserve our business!
2025年3月19日
自発的なレビュー
The Electric Bike Shop - Gloucester からの回答
We’re sorry to hear you feel this way. We always aim to provide the best service possible and help customers where we can. While there are times when we may not be able to fulfil a sale or service request—due to stock availability, workshop capacity, or other factors—we certainly don’t want anyone to feel unwelcome or unappreciated.
We’d be happy to discuss this further if you’d like to get in touch directly. Regardless, we appreciate your feedback and hope you enjoy your new bike.
I recently had the pleasure of…
I recently had the pleasure of purchasing a Trek bike from the electric bike shop in Gloucester, and I can't recommend Vince highly enough! From my very first visit, his knowledge and expertise stood out. Vince patiently guided me through various models and helped me identify the bike that would best suit my requirements and I left feeling confident about my decision.
On my second visit, Vince walked me through the entire purchasing process, ensuring I understood the sizing and specifications of the bike I had chosen. He recommended accessories that I might find useful in the future and gave excellent customer service again.
Finally, during my third visit, Vince delivered my ordered bike and provided a thorough explanation and demonstration of its features and components. His attention to detail and willingness to ensure I was comfortable with the bike made all the difference.
Thank you so much Vince, for going above and beyond to provide such outstanding service. I couldn’t be happier with my purchase, cheers!
2025年1月31日
自発的なレビュー
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