I have not received the goods but have given 5 stars because Becky was so helpful. Unfortunately DPD who are totally unreliably in the mid Wales area did not deliver. I contacted their main office and... もっと見る
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Fantastic communication and advice answering all my questions. I bought a memory foam topped mattress in a lovely removable cover which feels so nice. Memory foam sinks nicely but I would say the b... もっと見る
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I was very impressed by the customer service. Becky was very prompt in cancelling part of our order before it was sent out when we realised we had ordered the wrong thing. The mattresses have worked g... もっと見る
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I had ordered 3 mattresses, one parcel received & I thought all 3 in that parcel but they wasn’t, perhaps mark orders 1 of 3, 2 of 3 etc. I cannot fault the mattresses perfect for my static caravan,... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to The Foam People, your one-stop destination for high-quality Foam Mattresses, Toppers, and Accessories. As both manufacturers and retailers, we take pride in our streamlined process – from production to packaging to shipping – all managed efficiently from our cutting-edge factory in Ossett, West Yorkshire. But wait, there's more! We specialise in crafting bespoke solutions tailored specifically for caravan and campervan enthusiasts. With our advanced facilities, we're equipped to create custom mattresses and toppers, ensuring your mobile accommodations are not just comfortable but tailored to your needs. Experience unparalleled comfort and convenience with The Foam People. Explore our range of products designed to elevate your sleep experience, all manufactured with precision and care. Shop now and discover why we're the preferred choice for foam bedding solutions.
連絡先
Royds House, Royds Mill, WF5 9YA, Ossett, 英国
- 01924 665 400
- customerservice@thefoampeople.co.uk
- www.thefoampeople.co.uk
4.8
優良
1070件のレビュー
ネガティブなレビューの 61％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Couldn’t decide which mattress would be…
Couldn’t decide which mattress would be best for our motorhome we were desperate for a new one as the one we had was crippling us, let’s just say should have done it sooner nearly as good as our temper mattress we have at home would definitely buy another
2026年3月30日
Super fast delivery
Super fast delivery. Great mattress. Fits the bed perfectly! Thank you 😊
2026年4月8日
Very comfy mattress good price and got…
Very comfy mattress good price and got it to us within a couple of days as I asked for it asap. Would definitely recommend
2026年3月26日
Great speedy service
Great speedy service
Mattress is so comfortable
Great value so glad I found you and your website was easy to navigate
2026年3月27日
Second time we have bought products off…
Second time we have bought products off of you. Both times delivery very fast came within 2 days. The mattress quality, it's very good. We had the mattress for a camper
2026年4月8日
You sent what you call 2foot 9 inches…
You sent what you call 2foot 9 inches mattress 2 foot =24 inches +9=33 you make 2 foot +9 =35 you see your mistake courier picked them up new delivery exactly the same so your machinery needs calibrating cost over £150 to have the bed frames widened can't recommend you as you hopeless at sizing
2026年3月18日
Just what I wanted and asked for.
2026年4月7日
Very helpful sorting out a replacement…
Very helpful sorting out a replacement mattress after original one was lost by DPD
2026年4月6日
The Foam People からの回答
Hi Kevin,
Thank you for your kind feedback!
We’re so pleased we could help get a replacement sorted for you after the issue with the courier.
It’s great to hear you found the team helpful, we really appreciate your support,
Kind regards,
Lillia
Brilliant all the way through for…
Brilliant all the way through for website choices to payment and delivery
2026年4月6日
The Foam People からの回答
Hi there,
Thank you so much for your fantastic feedback!
We’re delighted to hear everything went smoothly from choosing on the website right through to payment and delivery, that’s exactly what we aim for. We really appreciate your support.
Kind regards,
Lillia
Mattress is great value for money
Mattress is great value for money. Delivery was prompt. Will definitely use the foam people again. Highly recommend
2026年3月23日
The Foam People からの回答
Hi Matilda,
Thank you for such a lovely review!
We’re delighted to hear you’re happy with the value and that your delivery was prompt. We’d be absolutely thrilled to have you shop with us again, and your recommendation really means a lot.
Kind regards,
Lillia
The Foam People からの回答
Hi Dean,
Thank you so much for the amazing review!
We absolutely love the stars and thumbs up, it’s fantastic to hear you’re so happy and loving it! Your support truly means the world to us.
Kind regards,
Lillia
I had ordered 3 mattresses
I had ordered 3 mattresses, one parcel received & I thought all 3 in that parcel but they wasn’t, perhaps mark orders 1 of 3, 2 of 3 etc.
I cannot fault the mattresses perfect for my static caravan, would recommend.
2026年3月23日
The Foam People からの回答
Hi Sonia,
Thank you for your feedback! We’re so pleased to hear you’re happy with the mattresses and that they’re perfect for your static caravan.
Thank you again for your recommendation, it truly means a lot to us.
Kind regards,
Lillia
Great product. Decent customer service.
I had an issue , partly my fault, which to their credit they sorted brilliantly and is the sign of a good company, The cooling memory foam topper is a great product.
2026年3月19日
自発的なレビュー
The Foam People からの回答
Hi Alison,
Thank you so much for your kind words!
We really appreciate your understanding, and we’re delighted we could help get everything sorted for you, it means a lot to us.
It’s fantastic to hear you’re happy with the cooling memory foam topper too. Thanks again for your support.
Kind regards,
Lillia
The Foam People からの回答
Hi there,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with the mattress topper and that you found it great value compared to others, that really means a lot to us.
Kind regards,
Lillia
Good customer care.
Good customer care.
Good product
Delivery time a little uncertain ,message from carrier said delivery 7th April which was received by us on the 8th April so we thankfully rescheduled to the 10th April when we were at home.
2026年4月2日
The Foam People からの回答
Hi Sandra,
Thank you for your feedback!
We’re really pleased to hear you were happy with the product and customer care. We’re sorry for the confusion around the delivery timing and completely understand how important accurate updates are. We appreciate your patience in rescheduling and will be sure to pass this on to the courier to help improve communication going forward.
Thank you again for your support.
Kind regards,
Lillia
The Foam People からの回答
Hi Tariq,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with both the service and your mattress, it really means a lot to us.
Kind regards,
Lillia
Exactly what I asked for and exactly as…
Exactly what I asked for and exactly as described, thank you
2026年4月1日
The Foam People からの回答
Hi Rich,
Thank you for your lovely feedback!
We’re so pleased to hear everything was exactly as you expected,
that’s exactly what we aim for. We really appreciate your support.
Kind regards,
Lillia
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