I ordered three large containers of nicotine pouches (4mg) and did not receive them. The tracking indicated that it was a restricted commodity and it was sent back. With that being said I have sent 4... もっと見る
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★☆☆☆☆ Order never arrived — wrong address, then radio silence I ordered from TheRoyalSnus and the package was shipped via UPS, but it never reached me. After checking with UPS, I found out the... もっと見る
The past two orders I’ve made have come through very quickly. The third order I’ve made has had some issues, mainly because I provided the prescription a little late. The customer support team answere... もっと見る
企業が回答しました
Couldn't recommend these guys enough.Excellent service ad very attentive - especially as i changed my delivery address at the last minute which was not an issue. Product arrived very fast and was wel... もっと見る
企業が回答しました
企業情報
当該企業による記述
Buy your favourite Swedish snus, nicotine pouches, tobacco free snus and Swedish candy products online. Probably the best Swedish snus and nicotine pouches shop online. Fast worldwide shipping and always fresh products directly from Sweden! 🌍 Worldwide shop- www.theroyalsnus.com 🇪🇺 EU shop- www.theroyalsnus.eu ***Nicotine is a highly addictive substance
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3.3
まあまあ
194件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
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この企業のTrustpilot 利用方法
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very quick and easy straight to my…
very quick and easy straight to my doorstep in australia!
2023年12月28日
自発的なレビュー
The Royal Snus Online からの回答
Hello Cooper,
Thank you for your feedback!
We are more than happy that you shipments goes as smooth as possible!
Hope to see you soon and have a great week ahead!
Best Regards,
Sara
The Royal Snus Online team
Fast delivery and quick response from…
Fast delivery and quick response from customer services. Will definitely order again.
2023年12月8日
自発的なレビュー
The Royal Snus Online からの回答
Hello Niko,
Thank you for your feedback!
We are always happy to serve your orders :)
Wish you a Merry Christmas and a Happy New Year!
Best Regards,
Sara
The Royal Snus Online team
It takes 10 days before their order is…
It takes 10 days before their order is sent and you have to follow up for it to be sent. Use someone else.
I have had good experiences previously but not last 2 months.
2023年12月10日
自発的なレビュー
The Royal Snus Online からの回答
Hello Ben,
Thank you for your feedback!
We are truly sorry for these delays, there has been a several upgrades on our warehouse side and also on the website to make sure the shipments are much faster in the future.
It is finally complete and we have made sure there will be no more future delays.
Sorry for any inconvenience and wish you a Merry Christmas and happy holidays!
Best Regards,
/Hans
Will continue to use
Used them several times now for orders to the Netherlands. Had one incident where my package was delayed but customer support was very responsive and helped me get my package fast.
2023年11月3日
自発的なレビュー
The Royal Snus Online からの回答
Hello Joacim,
Thank you for your feedback, we are more than happy to see you orders are delivered In a fast manner :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
Super fast delivery & good service.
2023年11月2日
自発的なレビュー
The Royal Snus Online からの回答
Hello Danjirr,
Thank you for your feedback, we are always happy to serve your orders and see your satisfaction! :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
great company
great company, only downside which is not their fault is the extreme tax the australian government puts on the import of snus
2023年11月1日
自発的なレビュー
The Royal Snus Online からの回答
Hello Jake,
Thank you for your feedback!
Unfortunately the local customs charges are beyond our control and we keep fingers crossed for any changes in your local regulations.
We are glad that you have been satisfied with our services so far and we hope to serve you in the future.
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
Swedish Snus to Japan via UPS Saver
Great! Fast delivery via UPS Saver to Kyushu, Japan. Very responsive. Superfast reply by Hans via Email. Thanks alot! I ordered 3 rolls and had to pay only 1700¥ (10€) import tax when the parcel arrived at the hotel. With ordering 2 rolls you shouldn't pay any tax at all. Highly recommended Swedish Snus source if you travel the world. Arigato Gozaimasu (人´w｀) 🇯🇵
2023年10月19日
自発的なレビュー
The Royal Snus Online からの回答
Hello Larry,
Thank you for your feedback!
We are glad that you have been satisfied with our services so far and we hope to serve you any time and anywhere in the world in the future :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
Ordered to Perth arrived in 4 working…
Ordered to Perth arrived in 4 working days!! Great service responsive on emails, will order again
2023年9月12日
自発的なレビュー
The Royal Snus Online からの回答
Hello there,
Thank you for your feedback!
We are glad that you have been satisfied with our services :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
May you get the website working again…
May you get the website working again at checkout
2023年7月11日
自発的なレビュー
The Royal Snus Online からの回答
Hello Jiwan,
Thank you for your feedback, all the errors must be fixed by now :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
Hands down best snus company on planet!
2023年4月30日
自発的なレビュー
The Royal Snus Online からの回答
Hello Brian,
Thank you for your feedback!
We are always happy to see you :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
The Royal Snus Online からの回答
Hello Matt,
Thank you for your feedback!
We are more than happy to serve your orders! All the best from Sweden! :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
Ordered snus from Mexico
Ordered snus from Mexico, arrived in less than two weeks without having to pay any importation fees
2023年3月16日
自発的なレビュー
The Royal Snus Online からの回答
Thank you for your feedback, Ana, it is always our pleasure to serve you! :)
Enjoy the sunny Mexico and much love from Snusland- Sweden!
/Sofia, The Royal Snus Online team
Fast shipping and everything was there
2023年3月29日
自発的なレビュー
The Royal Snus Online からの回答
Hello Jordan,
Thank you for your feedback, it is our pleasure to serve your orders!
Have a great week ahead! :)
/Sofia, The Royal Snus Online team
Bad Service - Bad Support.
Real horrible service. Doesn't really help in inquiries and has no information about local VAT and taxes of their products. When asked about it they hide behind their Terms and Policies.
When asked if I could get a refund they also hid behind the terms and policies, because their product is a "perishable goods" they can't do any refunds.
Eventhough their products have never left the box they have been shipped in.
Btw. I got an extra charge from customs of 240$.
Overall really bad experience.
2023年3月22日
自発的なレビュー
The Royal Snus Online からの回答
Hello Matti,
Thank you for your feedback!
As we spoke on the email earlier today, we stand only for clean and transparent business with our customers and therefore before each checkout with us we have marked with "red warning" our "shipping policy" what states that "Please get informed about any customs restrictions that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed or returned back to us." In case you have missed the first message, before checkout you confirm also our T&C and shipping policy with the same information.
As the person who ordered the merchandise, you are personally responsible for being informed about and understanding the import and customs regulations that apply to Swedish snus and other types of tobacco and nicotine products in your destination country and the rules related to payment of any duties/ fees/ taxes that may be charged. It is the responsibility of the buyer to pay for any applicable taxes and duty fees.
Sorry for any inconvenience!
Best Regards,
Hans, The Royal Snus Online team
"I recently purchased products from…
"I recently purchased products from Royal Snus, and I have to say, I was really impressed with both the quality of the products and the speed of delivery. The items arrived in excellent condition and much sooner than I expected. I appreciate that the company takes the time to prioritize customer satisfaction and ensure a smooth transaction. I will definitely be a returning customer and highly recommend Royal Snus to anyone looking for great products and efficient service."
2023年3月8日
自発的なレビュー
The Royal Snus Online からの回答
Hello Ahmed,
Thank you for your feedback, we are always happy to serve your orders and to provide you with the best services possible! 🥰
Have a great week so far!
Warm regards from Snusland- Sweden 🥰
/Sara, The Royal Snus Online team
Best company for snus
Could not be happier with this company! I’ve ordered from them two times already and they have been nothing but amazing! I currently live in Japan, so I wasn’t expecting my package to arrive as fast as it did! Recommend to everyone! 10/10
2023年1月5日
自発的なレビュー
The Royal Snus Online からの回答
Thank you for your feedback, it is much appreciated, Yaoi! :)
Have a great week so far!
/Sofia, The Royal Snus Online team
I'm in Thailand many friends and…
I'm in Thailand many friends and customers asking for Snus then I found The Royal Snus it's spent 8 days to arrived to my place. Good start! Will kept order more in the future
2023年2月13日
自発的なレビュー
The Royal Snus Online からの回答
Thank you for your feedback, Ketsunda! :)
Have a great stay in Thailand!
Much love from Sweden! J
/Sofia, The Royal Snus Online team
Excellent!
Phenomenal!
I had been in Japan for over 1 month without snus since the snus I had brought from Sweden had run out. Live on the countryside here so no easy access. Decided to order from here, very professional, customer service is both fast and helpful.
Ordered on the 10th got it on the 20th, very happy!
Great selection, arrived fresh to the door, couldn’t be more satisfied!
Highly recommend!!
2022年11月20日
自発的なレビュー
The Royal Snus Online からの回答
Thank you for your feedback, William, it is always our pleasure to serve you! :)
Much love from Snusland- Sweden! J
/Sofia, The Royal Snus Online team
Impressive
Received the goods within a couple of business days, from Sweden to Australia. Simply put - very impressive!
2022年11月15日
自発的なレビュー
The Royal Snus Online からの回答
Thank you for your feedback, Ane Marte! :)
Enjoy the sunny weather in sunny Australia so far and we are looking forward to serve you any time in the future! J
/Sofia, The Royal Snus Online team
Always order received very fast
2022年11月8日
自発的なレビュー
The Royal Snus Online からの回答
Thank you for your feedback, Mahdia! :)
It is always our pleasure to serve you! 💚
Have a great week so far!
/Sofia, The Royal Snus Online team
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