My experience with TSR has been top-notch. The selection of MODs available on the site is massive and well-organized, making it easy to customize my game. Beyond the impressive content, their customer... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The Sims Resource has been amazing for my building and designing adventures. Although I'm no longer playing Sims 4 because of the buyout, I used The Sims Resource for years. If you design CC and if yo... もっと見る
die seite war mal echt gut aber mitlerweile ist sie extrem langsam, jeder download dauert 10 sec.(real minimum 15) (mehrfachdownload ist gesperrt so lange einer aktiv ist) extrem viele cookies werbung... もっと見る
Everyones complaining about the ad block making you wait 180 seconds.. guys if you PAUSE YOUR ADBLOCK you only have to wait 15 seconds or whatever. Ofcourse there's ads, how else will the website surv... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Sims Resource (TSR) is the largest and longest-running platform for custom content (CC) for The Sims franchise. Since 1999, we have provided a vast library of high-quality CC, including clothing, furniture, hairstyles, and more, created by talented artists. Our site is free to use, supported by ads, with an optional VIP membership for an ad-free experience, faster downloads, and exclusive perks. We take quality control seriously, ensuring that all content meets high standards before being published. At TSR, we prioritise user safety, fair creator compensation, and a seamless browsing experience. Our dedicated support team is always ready to assist with any concerns. Join millions of Simmers worldwide and explore thousands of unique creations to enhance your game! 💙
連絡先
4.6
優良
114件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I pay for vip
I pay for vip, don't got it, make a ticket and stilllllll waiting it's bean 12 days xD they don't answer on ticket. Waste of money
2024年7月10日
自発的なレビュー
The Sims Resource からの回答
We’re very sorry for the delay! Our support team strives to respond as quickly as possible, and in most cases, tickets are resolved within 48 hours. We understand how frustrating it must be to wait this long, and we truly appreciate your patience.
If you haven’t already, please check your email (including spam/junk folders) for any updates from our team. If your issue is still unresolved, we’d love to assist you as soon as possible—please reach out again, and we’ll do our best to get this sorted for you.
We appreciate your support and hope to make this right for you! 💙
charging me wrongly
tried charging me for one year subscription when I was getting the free trial. unprofessional
2024年7月27日
自発的なレビュー
The Sims Resource からの回答
We’re sorry for any confusion! Our free trial works like many subscription services, where it automatically continues unless canceled before the trial period ends. We do our best to make this clear during signup, but we completely understand that it can be easy to miss.
If you ever need assistance with your account, our support team is always happy to help. We appreciate you giving us a try and wish you all the best! 💙
The Sims Resource からの回答
Thank you for your kind words! 💙 We're so glad to hear that you had a positive experience with our customer service team. We always strive to help as quickly as possible, and it’s wonderful to know we could assist you. If you ever need anything else, we’re here for you—happy simming! 😊
Charged for a subscription that…
Charged for a subscription that daughter hadnt cancelled and was promptly refunded...very happy with service
2024年6月3日
The Sims Resource からの回答
Thank you for your feedback! 💙 We’re glad we could resolve this quickly for you. Our team always strives to provide the best service, and we appreciate you taking the time to share your experience. If you ever need anything in the future, we’re happy to help. Wishing you and your daughter all the best! 😊
Solving problems
It was quick and great experience, about me being silly and they just helped big. Thanks
2024年5月3日
The Sims Resource からの回答
Thank you for your kind words! 😊 We’re so glad we could help—no worries at all, things happen! Our team is always happy to assist, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re here for you. Happy simming! 💙
I forgot to cancel my subscription…
I forgot to cancel my subscription because I no longer played the sims and the staff helped me instantly with no issues. Fantastic help :)
2024年2月24日
The Sims Resource からの回答
Thank you for your kind words! 😊 We're so glad our team could assist you quickly and make the process hassle-free. We always strive to provide great support, and it’s wonderful to hear you had a positive experience. If you ever decide to return to The Sims, we’d love to have you back! 💙
The Sims Resource からの回答
Thank you for your kind words! 😊 We're so happy to hear that you had a great experience and that we could resolve your issue smoothly. Our team always aims to make things as easy as possible! If you ever need anything else, we’re here to help! 💙
Old Mate
I sign up for and cancel my VIP subscription frequently depending on my Sims gaming habits. The TSR library is huge and offers options for everyone, I enjoy the themed events they run and it's nice to have a site that I can trust to come back to when my Sims itch needs to be scratched.
2024年2月25日
自発的なレビュー
The Sims Resource からの回答
Thank you for your support! 💙 We love hearing that TSR is your go-to place whenever the Sims inspiration strikes! With such a huge library and fun themed events, we’re always working to make sure there’s something for everyone. We truly appreciate you being part of our community and look forward to welcoming you back anytime. Happy simming! 😊
mauvais site.
2024年2月20日
自発的なレビュー
They lost my account details
Made an account and purchased a subscription, however on trying to login (using the very same email account they send all their emails to), I am told that details are incorrect. When I go to reset password, I am told that the email address (WHICH THEY SEND ALL THEIR MARKETING EMAILS TO) is not registered on the site.
In addition to this, even with a paid membership the site is slow, glitchy and difficult to navigate. The search filters don't work properly and often the basket doesn't function. Until these issues are fixed and my account is restored, I can only advice anyone reading to stay far away from the site.
2024年1月29日
自発的なレビュー
The Sims Resource からの回答
We’re really sorry to hear about your experience. That definitely shouldn’t happen, and we understand how frustrating it must be. Our support team is always happy to assist with account recovery, so please reach out, and we’ll do everything we can to get this resolved quickly.
Regarding site performance, we’re continuously working on improvements, including search functionality and overall usability. We truly appreciate the feedback and take it seriously as we work to enhance the experience for all users.
We’d love the opportunity to make this right for you—please contact our support team, and we’ll do our best to help! 💙
Worst Download-site
Worst Download-site, created to artificially make it harder to download .
2024年1月27日
自発的なレビュー
The Sims Resource からの回答
We’re sorry to hear you feel this way. The Sims Resource has been a trusted CC site for many years, offering a huge library of content for free, supported by ads to help compensate our talented artists. While we understand that waiting for downloads isn’t ideal, our VIP membership offers an option for an ad-free and instant download experience.
We’re always working to improve the site and make browsing and downloading as smooth as possible. If you have any specific feedback on how we can do better, we’d love to hear it. Thank you for sharing your thoughts! 💙
I would rather castrate myself
1) The experience: This is possibly the most painful website to visit on the entire internet. There are 700 ads on every page, some with popups that auto-play audio, LOUDLY. When browsing there is often more ads than content displayed. If you ever manage to get far enough to FIND something you want to download, the item's page is also so full of ads it can take a while to find where the actual download button is, then you navigate your way through multiple screens of MORE adds, then at the end, WAIT to download for several minutes unless you sign up for their premium subscription.
2) The content: It seems like it is a complete FFA and there is zero quality control. You have no way of knowing if what you are downloading is even going to work. Most of it is enabled for random, incorrect age-groups, and/or inappropriate outfits, leading to messed up townies, terrible shower-wear, or broken toddlers whose entire essence has been consumed in the texture of a pair of knee-high boots. There is no oversight, and you find abandoned content that's been save-corruptingly broken for 10 expansions.
If I could rate 0 stars, I would.
2023年12月23日
自発的なレビュー
The Sims Resource からの回答
We’re sorry to hear about your past experience, but we want to assure you that a lot has changed since then! Since December 2023, we’ve made significant improvements to our site, including a smoother browsing experience, fewer ads, and stronger quality control for custom content.
Our goal is to ensure that all content meets a high standard, and we regularly check for outdated or broken items to maintain a better experience for players. We appreciate all feedback as it helps us continue improving. Thanks for sharing your thoughts! 💙
Who the heck came up with idea to have…
Who the heck came up with idea to have people pay for download history? That's bs. No wonder so many mods there haven't updated.
2023年9月2日
自発的なレビュー
The Sims Resource からの回答
We appreciate your feedback! Free accounts can access up to 20 items in their download history, while VIP members get expanded storage for convenience. This helps support the site and the talented artists who create content for the community.
We also actively test older content to ensure quality and take quick action on reported issues. While creators update their mods at their own pace, we strive to maintain a library of functional, high-quality content. We’re always working to improve the experience and appreciate your thoughts! 💙
A long downward spiral into greed
It used to be great, didnt mind having to wait a couple extra seconds to download my CC.. but over the years it feels more and more like they're trying to force their users to pay for VIP.
2023年7月12日
自発的なレビュー
The Sims Resource からの回答
We appreciate your feedback! 💙 We understand that waiting for downloads isn’t ideal, but our VIP option is there for those who want an ad-free, faster experience. That said, The Sims Resource remains free to use, and millions of users continue to enjoy our content without a subscription.
Every month, we receive over 1,800 new CC items, created by 150+ generously paid artists as well as our internal teams. Monetisation helps us support these creators while keeping TSR running for everyone. We’re always working to improve the experience and appreciate you being part of the community! 😊
Greed is killing this website
I used to like this website but I can't stand waiting anymore. We had to wait 30 secondes and that was ok, but now it's 2 minutes and more ! I know that every company want to make money but at this point it's counter productive, it will scare away potential buyers.
1 star rating for all the bad changes. Please wake up, you are killing your website.
2023年6月17日
自発的なレビュー
The Sims Resource からの回答
We appreciate your feedback and understand your frustration. We always aim to balance a free experience with site sustainability, and while ads help support the platform, wait times remain between 10-30 seconds—not 2 minutes.
Since your review, we’ve made improvements to enhance site performance and user experience. We value your input and hope you’ll check back to see the updates. Thanks for sharing your thoughts! 💙
TS4 got my debit card flagged for scams.
TS4 got my debit card flagged and i couldn’t spend any of MY money all weekend because they’re on a HOT LIST of scams for 6 banks in the USA apparently. They take 6 $0.0 charges to see if my card worked and then it got flagged for suspicious transactions.
2023年5月13日
自発的なレビュー
The Sims Resource からの回答
Sorry to hear that happened - that sounds stressful. We don’t process payments directly (they go through a secure third-party), but we never take multiple charges like that. Sometimes banks will “test” small $0.00 authorizations when verifying a card, which can look unusual on a statement. If you reach out to our support team we can double-check everything on our side and make sure you’re all set 💜
TSR is a Money Draining scam
I feel like I'm paying this TSR bill every 2 minutes and barely downloading anything, I paid monthly because I play Sims on weekends but I don't feel it's worth it and some of the quality their creators submit is lacking. I'd rather pay per creator on Patreon, at least I know the graphics are quality.
2023年5月13日
自発的なレビュー
The Sims Resource からの回答
We appreciate your feedback. We understand that everyone has different preferences when it comes to supporting creators. At TSR, we work with a wide range of artists, and while styles and quality may vary, we strive to maintain a high standard for the content on our site.
VIP is designed for those who want an ad-free, faster experience, but we understand if it’s not the right fit for your playstyle. If there’s specific feedback you have on improving the experience, we’d love to hear it! Thanks for sharing your thoughts, and we appreciate you giving TSR a try. 💙
Bait and Switched at Checkout!!
Hi posting this so it doesn't happen to anyone else. I clicked on the 6 dollar option, applied a coupon, it gave me green text saying 2 dollars was taken from the amount (making it 4), I went to pay- and there was NEVER a confirmation of exactly how much would be paid in the menus. It never a appeared a single time and was very unclear if I would be taken to a confirmation menu or not- and then charged me 36 dollars. I absolutely did not select this option.
I don't expect TSR to actually refund me so now I'm going to have to get paypal involved if possible. Shame on me for thinking such an ad ridden, shady practicing site with malicious treatment of free users would be honest. DO NOT PURCHASE VIP FROM TSR!!
2022年8月20日
自発的なレビュー
The Sims Resource からの回答
We’re very sorry to hear about your experience. This sounds like a technical issue, and our support team is always happy to help in cases like this. If this were brought to our attention, we would have worked quickly to resolve it and issue a refund.
Since 2022, we’ve made improvements to our checkout process to ensure pricing is clear before payment is made. We always strive for transparency and fairness, and we regret that this situation left you feeling otherwise. If you ever decide to give TSR another try, we hope you’ll find the experience much smoother. Thank you for your feedback. 💙
TSR ignores doxxers who create for them
Recently there was a scandal in the Sims CC community about a group of patreon creators who were involved in a doxxing ring that was sharing patreon information with each other. Two of those creators, Busra-TR, and Antosims are very well known creators at TSR. When TSR got contacted about them, they replied that they wouldn't get involved because this didn't happen on their site. That screenshot was shared all throughout tumblr. How are we to trust TSR with our safety if they are content letting known doxxers continue to submit CC to their site? Are they going to share our TSR info? Are they going to somehow gain access to our personal information or credit card info? Who knows. It's scummy.
2022年6月29日
自発的なレビュー
The Sims Resource からの回答
We take user safety and privacy very seriously. While we understand the concerns raised, we want to clarify that TSR did look into this matter and took appropriate action. We do not condone doxxing or any form of malicious activity, and we ensure that all artists on our platform adhere to our guidelines.
Regarding security, TSR does not store sensitive payment information—all transactions are securely handled by a trusted third-party provider. We only retain the minimum necessary account details for site functionality, and user privacy is a top priority.
We appreciate the opportunity to clarify this and want to reassure our community that we are committed to maintaining a safe and respectful environment. If you have any further concerns, our support team is always happy to help. 💙
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