Theunusualgiftcompany レビュー 

Theunusualgiftcompany からの回答

2021年4月12日

Hi Lee

Thank you so much for this review. It really has made our day. Its been very trying to keep things going with all the circumstances and so glad you had a positive experience. Can't wait to see what you order next.

Kind regards

Theunusualgiftcompany からの回答

2021年3月22日

Hi S.Murphy

Thank you so much for this review, glad you like date product and it arrived quickly. Can not wait to see what you order next.

Kind regards

Theunusualgiftcompany からの回答

2021年3月5日

Hi Kat

I'm so sorry you feel like this. Our customer service team is working really hard at the moment, having to work from home amongst kids, thankfully for not much longer, but this means we are not taking calls at the moment. I can see on our system that it was the regular P&P you paid for but perhaps I may have missed something. If you could email us your order number I will be able to look into this more.

I am extremely sorry we have missed emails this is something we are looking into as there may be some technical issues here.

Unfortunately from having to work at home, things are going a lot slower than usual and then not helped with the postal service being also incredibly stretched. We are experiencing delays and sometimes collection doesn't appear when they say they will, usually due to covid.
But be rest assured your item is on its way and should be with you on Monday.
Kind regards

Theunusualgiftcompany からの回答

2021年2月10日

Hi Salma

I'm so sorry you feel like this. Our customer service team is working really hard at the moment, having to work from home amongst kids. They have been contacting you via email but sometimes these go to junk but we have also been made aware that sometimes they don't go through, incredibly frustrating for everyone.
The postal service is incredible stretched at the moment seems to be experience delays and sometimes collection doesn't appear when they say they will, usually due to covid. But be rest assured your item is on its way and should be with you tomorrow.
Sorry you feel we have fallen short and we will always endeavour to learn and do better

Kind regards

Theunusualgiftcompany からの回答

2021年2月8日

Hi Siofra,
Thank you for taking the time to write this review, it's a tough time at the moment and glad you loved your gift
Kind regards

Theunusualgiftcompany からの回答

2021年2月8日

Hi Charlie

I'm sorry it took us some tome to reply. We are short staffed at the moment and having to work from home with kids. But no excuse we should have rectified the error quicker.
I'm sorry we made the mistake and sent out the wrong item. Please accept our apologies and we strive to do better
Kind Regards

Theunusualgiftcompany からの回答

2021年2月8日

Hi Steve

Sorry the website didn't represent the item well enough. We try out best but sometimes production doesn't always match up and sorry you have been affected. We will rectified the matter now and please feel return the item for a full refund. Sorry we didn't get back to you sooner.
We are short staffed at the moment and having to work from home with kids. But no excuse we should have rectified the error quicker. Please accept our apologies and we strive to do better
Kind regards

Theunusualgiftcompany からの回答

2021年2月8日

Hi Edwin

Thank you so much for taking the time to write this review. Our customer service team is working really hard at the moment and this message has made their day.

Kind regards

Theunusualgiftcompany からの回答

2021年1月18日

Hi Zafar

Thank you so much for this review. Our customer service team always try and go above and beyond. So happy your friend likes their new clock!! Thank you so much for the recommendation, hope to see you back soon.
Kind regards

Theunusualgiftcompany からの回答

2021年1月18日

Hi Billie

Thank you so much for writing this review, and glad you like the product. Can not wait to see what you order next time
Kind regards

Theunusualgiftcompany からの回答

2021年1月18日

Hi Laura

Thank you for writing this review, Postage has been hard at the moment due to the current situation in the country. So glad all our hard work has been worth while. Have fun doing the puzzle!

Kind regards

Theunusualgiftcompany からの回答

2021年1月18日

Hi Naomi

Haha, thank you for this review, we all wish we could get tea too. We do have novelty tea bags which might make you smile.
Kind regards

Theunusualgiftcompany からの回答

2021年1月7日

Thank you for your review Andrew. We have no evidence of emails from you unfortunately. Our email systems have been unreliable over the last 2 weeks so it may be that it didn't reach us. We have however sent you emails to advise you of the delay with your order which I can only assume did also not reach you. Also please forgive our phone lines not being manned at the moment. This is due to logistical issues during this difficult time. We are a small family-run business so we don't have quite the same access to contingency plans as some of our well know Multi-million pound counterparts.

The product that you ordered is drop-shipped from our supplier in the Netherlands. They have had trouble shipping their items to retailers in the UK due to Brexit and Covid restrictions, which is having a knock-on effect on our ability to fulfil some of orders. One of our emails to you stated that we expect the clocks to be available at beginning of next week, but as you have not received this we can fully understand your frustration.

We have refunded your order in full and assure you that we are definitely not fraudulent as is evident by the vast majority of our other reviews. We are a small UK based company who are trying our very best to carry on in what is a difficult situation for all UK SME's.

We are very sorry that your order was not fulfilled. If you would still like to receive the clock and are willing to wait a little longer, then we shall gladly dispatch as soon it is possible. Thanks again for your review, as even the negative feedback helps us to improve our systems, and we will concentrate our efforts on our email immediately.

Theunusualgiftcompany からの回答

2021年1月14日

Hi Natalie

Thanks so much for this feedback, we are having difficulties with our emailing system at the moment and are looking into this. Sorry you have ben affected. We strive to do better.
We are ecstatic you loved your products and can't wait to see what you order next time!
Kind Regards

Theunusualgiftcompany からの回答

2021年1月14日

Hi Michelle

Thank you for this feedback, we have been working hard sorting out our customer service and glad everything was resolved. Hope to see you ordering again soon.
Kind Regards

Theunusualgiftcompany からの回答

2021年1月8日 に更新

Hi Adila. Thanks for your review. Although it is a little contradictory. Did you mean to give us 1 star? :(

THANKS SO MUCH :)

Theunusualgiftcompany からの回答

2021年1月14日

Hi Nellie
Thank you so much for this amazing feed back. It's made us all smile.
Kind Regards

Theunusualgiftcompany からの回答

2021年1月14日

Hi Julie

Thank you so much for this wonderful feedback and for giving us a recommendation! We can not wait to see what fun things you order again.
Kind Regards

Theunusualgiftcompany からの回答

2021年1月14日

Hi Elaine

Thank you so much for this amazing review and taking the time to write it! I'm glad you are a happy shopper and can not wait for what you will order next?!
Kind regards

Theunusualgiftcompany からの回答

2021年1月14日

Hi
Thank you so much for taking the time to write this review. We really appreciate it. It's been a difficult year with deliveries. Thank you for understanding.
Can not wait to see what you will be ordering next
Kind regards