The Victorian Emporium レビュー 

The Victorian Emporium からの回答

2025年9月1日 に更新

Hi Bonnie,

We're very sorry to hear how upsetting this experience was for you. We completely understand how frustrating it must have been to have your timber delivered to the wrong address, and the disruption it caused to your plans.

As a small business, we rely heavily on the courier services we use to deliver our products safely and on time. In this case, the delivery error was made by the courier, and while we did everything we could to resolve it quickly - including chasing them daily for updates - we regret that the process took longer than it should have.

We appreciate how stressful this must have been, especially with your carpenter booked and unable to proceed. We're also sorry if our communication felt unsympathetic at any point - that was certainly not our intention.

Thank you for your feedback. We’re reviewing how we handle courier issues to ensure future situations are managed with greater care and clarity.

Best wishes,
The Victorian Emporium

The Victorian Emporium からの回答

2025年8月29日

Dear Madelaine,

Thank you for your feedback, Madelaine. We're genuinely sorry that the mirror you ordered was no longer available - it's always disappointing when an item turns out to be discontinued, and you're absolutely right that it should have been removed from the website sooner. We're reviewing our internal processes to help prevent this from happening again.

We're very glad to hear that Emma was able to assist you efficiently- she’ll be thrilled to receive your kind words. While we regret that your overall experience didn’t reflect the standards we aim for, we do appreciate you taking the time to share it. If you feel that Emma’s service helped balance out the inconvenience, we’d kindly ask you to consider updating your star rating to reflect that. It makes a real difference to small businesses like ours.

Your comments help us improve, and we hope we’ll have the opportunity to serve you better in the future.

Warm regards,
The Victorian Emporium Team

The Victorian Emporium からの回答

2025年8月22日 に更新

Thank you so much for the 5-star review!

If there's ever anything more we can do, we're just a message away.

Warm regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年8月20日

Thank you for your kind review—we’re glad to hear you were happy with the service overall.

We really appreciate your suggestion regarding wallpaper paste quantities. That’s a helpful detail, and we agree it would make planning easier for customers. We’ll look into adding clearer guidance on this to our product pages to improve the experience.
Thanks again for your feedback - it helps us get better.

Kind regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年8月20日

We're truly sorry for the delay in getting your samples to you. Unfortunately, both we and the manufacturer were out of stock at the time of your request, which led to a much longer wait than expected. Regrettably, we also failed to notify you about the delay, which we fully acknowledge was a mistake on our part.

We understand how disappointing this must have been - especially as it meant you had to source your items elsewhere. We’re reviewing our communication processes to ensure that future customers are kept better informed in similar situations.

Thank you for your feedback, and again, our sincere apologies.

The Victorian Emporium からの回答

2025年8月20日

Dear Marcia,

We're genuinely sorry for the delay in fulfilling your order. Unfortunately, production took significantly longer than anticipated due to stock shortages at the time of purchase. We understand how frustrating this must have been, and we regret the inconvenience caused.

Your order was dispatched two days ago and should be arriving imminently. Throughout this process, we've responded promptly to both your and your partner’s calls and emails, aiming to keep you informed at every stage. We appreciate your continued engagement with us, and we hope that reflects our commitment to resolving issues rather than misleading customers.

We also note that this is your fourth order with us since 2022, which we take as a sign of trust in our products and service. We're disappointed that your experience this time has led to such strong feelings, and we’ll be reviewing the communication around this order to ensure it’s handled better in future.

Thank you again for your feedback, and sincere apologies once more.

The Victorian Emporium からの回答

2025年8月20日 に更新

Thank you so much for your lovely review—I'm really glad I could help, even though the swatch took longer than expected to arrive. I completely understand how frustrating that wait must have been, and I appreciate your patience while we chased things up with the supplier.

It’s great to hear you enjoyed browsing our website too! If you ever need help with anything else, I’m just an email or call away.

Thanks again for your kind words - it means a lot.

Warm regards,
Emma
The Victorian Emporium

The Victorian Emporium からの回答

2025年7月7日 に更新

Hi,

We're sorry to hear your order didn’t arrive as quickly as you’d hoped, and that one of the tiles was damaged in transit. Had you contacted us with a photo of the broken tile, we would have replaced it free of charge, in line with our policy.

We always encourage customers to report any damage promptly so we can resolve it without delay.

Kind regards

The Victorian Emporium からの回答

2025年8月20日 に更新

Thanks for your feedback. We completely understand that £50 can feel steep for delivery, especially for smaller items. The cost is set by the courier for long items over 2.2m, which require special handling and transport - this applies to trims up to 6m in length. We don’t add any markup to delivery charges; customers pay exactly what we’re charged.

If you're able to accept shorter lengths under 2m, we’re happy to offer a reduced delivery rate. We always aim to be transparent about these options on our website and during checkout.

We appreciate your comments and hope this helps clarify things.

The Victorian Emporium からの回答

2025年8月20日 に更新

Thank you for your review—we’re really pleased to hear your order arrived promptly and that you found it good value. We always aim to offer both efficiency and quality, so it’s great to know that came through.

Looking forward to helping with any future projects you may have.

Kind regards,

The Victorian Emporium

The Victorian Emporium からの回答

2025年8月20日 に更新

Thank you so much for your kind review. We're delighted to hear the samples reached you quickly and that our team was able to provide helpful guidance over the phone. We always aim to make the process smooth and informative, so it's lovely to know that came through.

If you need any further assistance or advice, we're always happy to help.

Kind regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年8月20日 に更新

Thank you so much for your kind words—we’re thrilled to hear you were impressed with both the speed of delivery and the range of products available. It’s always wonderful to know we’ve made a positive impact, and we look forward to welcoming you back again soon.

Thanks again for taking the time to leave a review.

Kind regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年8月20日 に更新

Hi Homer,
Thank you for your feedback, and we're genuinely sorry to hear you're unhappy with the wait.

We did send an email on April 15th regarding your order, but it’s possible it may have landed in your spam or junk folder. Please advise your order number so we can have a look into this.

Many of our items are made to order, with lead times that can extend up to 12 weeks—particularly for bespoke products like carpets, lighting, lamp posts, and radiators. We understand this isn’t ideal, and we’re working to improve communication around these timelines.

Please don’t hesitate to reach out directly if you need any further assistance. We’d love the opportunity to resolve this and restore your confidence in us.

Kind regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年5月2日

Dear Customer,

Thank you for sharing your feedback—we truly appreciate you taking the time to do so.

We’re sorry that your first sample was unavailable, and we completely understand how frustrating the delay must have been. As for your second sample, this was dispatched the very next day after your order. If you haven’t received it yet, please do let us know, and we’ll be happy to look into it for you.

At The Victorian Emporium, we take great pride in offering a wide range of quality products and ensuring our customers receive the best possible service. If there’s anything else we can assist with, please don’t hesitate to get in touch.

Best regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年5月2日 に更新

Dear Mark,

Thank you for sharing your experience—we’re truly grateful for your continued support of The Victorian Emporium over the years.
It’s wonderful to hear that your orders have always arrived promptly and in perfect condition, and we’re glad we could resolve this particular issue swiftly and honestly. Integrity is at the heart of how we do business, and we appreciate your recognition of that.

Your kind words mean a great deal to us, and we’re delighted to have been of service. If there’s anything else we can do to assist, please don’t hesitate to get in touch.

Best regards,

The Victorian Emporium

The Victorian Emporium からの回答

2025年5月2日

Hi Terry,

Thank you ever so much for your glowing review! We’re delighted to hear that you appreciate our range of authentic 3-inch Victorian bricks—preserving traditional craftsmanship is something we take great pride in.

Your kind words and five-star rating truly mean a lot to us. It’s brilliant to know we’ve been able to provide exactly what you were looking for. If there’s anything else we can do to assist, do let us know—we’d be more than happy to help.

Thanks again for your support!

Kind regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年8月20日 に更新

Thank you so much for your review!

We really appreciate you taking the time to share your experience, and we look forward to helping with any future projects you may have.

Kind regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年8月20日 に更新

Thank you so much for your kind words - we’re delighted to hear how pleased you are with both the quality of our tiles and the service you received. It’s wonderful that your garden path has become a talking point, and we’re thrilled our unique patterns helped make it special.

Warm regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年8月20日 に更新

Thank you for your continued support and kind feedback. We're so pleased to hear you've been impressed with both our radiators and service across multiple purchases. It’s great to know that our website made your experience smooth. We truly appreciate your loyalty!

Warm regards,
The Victorian Emporium

The Victorian Emporium からの回答

2025年8月20日 に更新

Thank you for your lovely feedback. We're so pleased you found our website both interesting and easy to use, and that your order arrived promptly. It’s always rewarding to hear when our products and service hit the mark.

Warm regards,
The Victorian Emporium