Emma and Rob at the Basildon store were extremely helpful in connection with upgrading my phone. I would like to provide a further update - I visited Rob on 13th June and he kindly showed me how t... もっと見る
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Exceptionally good service from an assistant called Rob. Most helpful and friendly service I have ever received. Would rate higher if I could.
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Robb saw me when I enquired about upgrading my contract. The last time I went into a phone shop was nearly a decade ago and I was well out of the loop. Robb explained everything perfectly to me in a r... もっと見る
企業が回答しました
Made a phone call to the branch yesterday. Emma was incredibly helpful and instantly understood our problem. Called into the Basildon branch today and was made very welcome and got our account probl... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Basildon について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
100 Town Square, SS14 1BX, Basildon, London, 英国
- 01268520719
4.8
優良
61件のレビュー
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Three UK - 3Store Basildon からの回答
Hey Ruby, your feedback brightened our day. We’re grateful you shared your experience with us! 😊
-Three Social Media Team.
Emma at Basildon was fantastic
Emma at Basildon was fantastic, smiley and cheerful. Helped me straight away. Highly recommend this store!
2026年7月6日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Appreciate you sharing this, Jack. Wonderful to hear Emma’s cheerful support made your visit at Basildon so smooth. Thanks for the recommendation. 💙
— Three Social Media Team
Exceptionally good service from an…
Exceptionally good service from an assistant called Rob. Most helpful and friendly service I have ever received. Would rate higher if I could.
2026年7月6日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Hey Matt, we’re thrilled to hear Rob delivered outstanding service! Thank you for sharing your experience with us. 😊-Three Social Media Team
Emma
Emma, was very informative and helped me with any questions I had, offered me the best deal!
Thank you Emma!
2026年7月3日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Hey, Dan! We’re delighted that Emma was able to guide you clearly and make sure you found the right option for your needs. 🥰 Three Social Media Team
Robb was very helpful and made getting…
Robb was very helpful and made getting a new phone so much easier
2026年6月28日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Doug, it’s great to hear your upgrade was handled so smoothly. We truly value you taking the time to leave this review.
VodafoneThree Social Media Team
Three UK - 3Store Basildon からの回答
Hey Leo! 🌷We’re thrilled to know Emma made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
All the staff in the shop in basildon…
All the staff in the shop in basildon are all amazing and very helpful i wish I could remember their names. They were great
2026年6月22日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Hi Gary, it is fantastic to hear that the whole team in our Basildon store looked after you so well. Thank you for sharing such wonderful feedback about your visit! -Kishan
Cristina
Very very helpful when i was having issues with my sim. Cristina was amazing!! :))
2026年6月14日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Hi Beatrice! 😊
Love this. Cristina clearly went above and beyond to help with your SIM issue. Thanks a lot for taking the time to share! -Ayesha
Very professional and very nice…
Very professional and very nice approach to the customer, understanding... thank you very much for the nice service and help Cristina and Adam.
Best regards,
Renata and Artur
2026年6月7日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Your shout‑out is WOW ✨ Kac. Great to know Cristina and Adam delivered such respectful and considerate care, creating a reassuring experience with a thoughtful approach 💫 -Arvind
Emma and Rob were extremely helpful in…
Emma and Rob at the Basildon store were extremely helpful in connection with upgrading my phone.
I would like to provide a further update - I visited Rob on 13th June and he kindly showed me how to use wireless earphones and how to use my new phone etc. Really kind and helpful and patient. Exceptional customer services. Many thanks.
2026年6月7日
自発的なレビュー
Three UK - 3Store Basildon からの回答
That’s impressive 🎯 Mrs Eayres. Great to know Emma and Rob in Basildon delivered such clear and assured support while guiding your upgrade smoothly ✨ -Arvind
Three UK - 3Store Basildon からの回答
Hi Cat, we really appreciate your feedback. Wonderful to know Robb made the whole experience smooth for you. -Shivam
Carina was amazing in store at Three…
Thank you!!
Carina was amazing in store at Three Basildon today.. what was a nightmare on line was resolved with Carina and her manager.. thank you so much 🤗
2026年5月25日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Hi Julie, it’s great to hear Carina and the Basildon team were able to step in and get things sorted for you after your online experience, and we really appreciate you taking the time to share this. 🤗 -Kishan
Looking for a pay as you go sim £35 U/L…
Looking for a pay as you go sim £35 U/L and end up leaving with and upgrade plans and multi-sim deal and best option given ever and was greater by Robb in Basildon store
2026年5月25日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Hi Harry, we’re glad Robb offered excellent support, ensured everything was resolved, and helped you find a great deal at our Basildon branch. Thanks for sharing this fantastic 5⭐ review! -Maryalex
Robb was so super helpful
Robb was so super helpful. He updated my details on the account, gave me tips about how to switch from iphone to android and coildnt be happier. Great service.
2026年5月25日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Amazing! We’re so glad Robb could help update your account and share some handy tips for switching over to your new device. It’s a big change, so we’re happy he made it easier for you. 😇 -Prabhjeet
The customer agents in store
The customer agents in store were all very professional and helpful. They were keen to ask our issues, giving solutions in a fast and professional way. Thank you Emma and the team for all your help today.
2026年5月21日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Hi Tracey, thank you for your lovely feedback. We’re glad Emma and the team made your visit smooth, taking time to understand and resolve everything quickly. -Suhaas
Great service
Very helpful and professional service was received, I would highly recommend three shop in Basildon to everyone
2026年5月15日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Hi Sharon, we’re delighted to hear you felt well supported and had a positive experience at our Basildon team, thank you for recommending us! -Kishan
Robb fantastic service
Robb fantastic service, I have 10 lines and he is always so helpful and Adam also.
2026年5月14日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Thank you so much for sharing this, Denise. Robb’s consistency and care really shine through, and it’s wonderful to hear how smoothly he supports you across all your lines. Adam’s dedication clearly adds to that experience too. Feedback like yours truly brightens our day. -Ashifa
Robb was amazing so helpful
Robb was amazing so helpful. I bought the phone from another three staff but he still helped me set it up. So friendly and patient, i highly recommend them and robb
2026年5月13日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Hi Stephe, great to know Robb stepped in and went the extra mile to get everything set up, creating such a welcoming experience and leaving a strong impression. -Kishan
Great service by robb
Great service by robb; went above and beyond giving all relevant details and advice. Sorted everthing out for me fast and efficient!
2026年4月25日
自発的なレビュー
Three UK - 3Store Basildon からの回答
Loren, really appreciate your feedback. Great to know Robb provided such dedicated help and ensured everything was handled smoothly and efficiently. -Manavata
Great experience
Robb saw me when I enquired about upgrading my contract. The last time I went into a phone shop was nearly a decade ago and I was well out of the loop. Robb explained everything perfectly to me in a really professional and easy to understand manner. I initially went in thinking I was not going to get the latest phone as I didn’t think it would be worth the money but Robb explained how the latest phone is actually the best value at the mo. I particularly liked how Robb didn’t pressure me into getting the latest phone or try selling gimmicky features I would never use. He genuinely took the time to know my preferences and suggested things based on this.
2026年4月22日
自発的なレビュー
Three UK - 3Store Basildon からの回答
💖 Reading your words brought us so much happiness, Nathan. Thank you for sharing your experience with Robb. 🌼✨ Wishing you a joyful day ahead, and we look forward to seeing you again soon! 🤗 -Kashish
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