Sophie in the castle court store did the impossible and fixed my phone she is amazing thanks again for going above and beyond!
企業が回答しました
所在地
所在地を変更Castle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD Belfast, North, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Called in to get help with my phone, I'm not even with Three and Thomas was brilliant, sorted out my issue with no fuss
企業が回答しました
We came into the shop with a faulty sim card. Rebecca was very efficient and knowledgeable in fixing our sim and changing ours to a e sim which took some time due to setting up new phone ,Rebecca was... もっと見る
企業が回答しました
We had a major issue with a WiFi router we had purchased from another store, and Thomas at 3 Mobile went above and beyond to help us sort it out. Despite the problem not being related to a product... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Belfast (Castle Court) について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
Castle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD, Belfast, North, 英国
- 02890321224
4.8
優良
71件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Patient and helpful
I was very worried about changing to Three and all that goes with it but the experience was wonderful thanks to Rebecca. She made me feel very at ease and was very knowledgeable. I couldn't have found a better service elsewhere.
2026年6月4日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Eamon. It’s great to hear that the switch felt smooth and reassuring, and that Rebecca helped you feel comfortable throughout the process. 😊 -Prabhjeet
Shannon
Shannon, who works at the Three store in Castle Court Shopping Center in Belfast is absolutely amazing. She is incredibly helpful, friendly, and professional. Her customer service is s outstanding, and she always goes above beyond to help. She is real credit to the team.
2026年6月1日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
That’s incredible, Aleksandra 🌟 Shannon clearly delivered something special at the Belfast Castlecourt store and set a high bar with the way everything was handled. Your kind words encourage us to keep striving for excellence every day 🎉 -Arvind
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Sophie! We absolutely love hearing this. We’re really glad our team has given you such excellent support throughout. We hope you have a wonderful day! 😊 -Neha
Three UK - 3Store Belfast (Castle Court) からの回答
Hello Thomas! We’re so happy to hear you had a great experience with us. Thank you for the review 😊. -Neha
Excellent service from Hannah who…
Excellent service from Hannah who remembers a complicated 7 person account with plenty of foreign travel. She gets us the best deal and keeps all online!
2026年5月9日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Diarmaid, thank you for taking the time to share this. It’s great to hear that Hannah provided the support you needed and made things easier for you. -Afaq
Three UK - 3Store Belfast (Castle Court) からの回答
Thank you for your feedback, Bridget! We’re pleased that Destiny was able to sort things out for you so efficiently. ✨ -Veronica
Kristen was so helpful and sorting my…
Kristen was so helpful and sorting my issue amazing service!!
2026年5月6日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Thank you for sharing your experience! We’re glad to hear that Kristen made your visit a great one. ✨ -Veronica
My phone went through the washing…
My phone went through the washing machine and Shannon spent all afternoon getting this sorted. It was extremely difficult due to the condition of my water damaged phone and she was patient friendly and informative at all times. I am delighted none of my stuff was lost. Amazing
2026年5月2日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
We love fast fixes and happy endings and we’re so glad Shannon turned a stressful situation into a smooth recovery. Her patience and determination made all the difference, and it’s fantastic to hear your data is safe. Thanks for sharing your experience, Yvonne! -Ashifa
Luke is very helpful and explains us…
Luke is very helpful and explains us about boardband etc
2026年4月25日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Sarah, it is wonderful that Luke provided such helpful and clear information to ensure you are well-informed about our broadband. -Kishan
We had a major issue with a WiFi router…
We had a major issue with a WiFi router we had purchased from another store, and Thomas at 3 Mobile went above and beyond to help us sort it out. Despite the problem not being related to a product from his store, he generously gave us around 40 minutes of his time, patiently walking us through everything and offering clear, practical advice.
Thomas was an absolute gentleman throughout — calm, knowledgeable, and genuinely eager to help. His professionalism and willingness to go the extra mile made a stressful situation much easier to deal with.
He is exactly the kind of person every company should be proud to have on their team. A true credit to 3 Mobile
2026年4月17日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Wow, David! Your 5 ⭐ review totally made our day. We’re so glad Thomas stepped in and gave you the time, patience, and support you needed. That’s exactly the energy we love to see. Thomas made such a big difference during a stressful moment, he’s absolutely one of our⭐🥳 -Ayesha
Friendly Service
Thomas was very helpful and nothing was too much bother! I needed help with an issue that other stores didn’t shed much light on. Would come back!
2026年4月9日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Courtney, it’s wonderful to hear Thomas was able to give you the support you needed. We’re glad he could provide clarity where others couldn’t, and we look forward to welcoming you back. -Shivam
Got new I phone 17 e today
Got new I phone 17 e today. Hannah helped us get the best deal. Had a great experience Thankyou!
2026年4月8日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Thanks so much, Bethany! 🎉 We’re delighted that Hannah was able to assist you in exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
I was able to upgrade my contract very…
I was able to upgrade my contract very quickly with Rebecca in Castle Court Belfast. Very friendly service and efficient. I am happy with my purchase.
2026年4月4日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi there 🎯 Great to know Rebecca at our Castle Court Belfast branch offered such excellent support with your upgrade and handled everything with real expertise. Glad the new purchase feels like the right fit 💙 -Arvind
Three UK - 3Store Belfast (Castle Court) からの回答
Lovely feedback, Md! We’re delighted that your experience brought joy to your day. Have a fantastic one ahead! 🌸 -Ayesha
Kristen was really helpful with sorting…
Kristen was really helpful with sorting out my concerns and getting me set up with a new contract. She did a really good job!
2026年3月27日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi there! We're so glad that, Kristen didn’t just help, she transformed the whole experience, turning concerns into confidence and making the contract journey feel like a win! -Ashifa
Kristen was fantastic !
Kristen was fantastic !! She solved all my problems straight away and got me on an even better plan !! Super quick service. Will always come back and see Kristen :))
2026年3月24日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
That’s brilliant to hear, Deanne 🌟 Kristen clearly gave you the quick support you needed and helped you onto a better plan 🙌 Thanks for sharing such positive feedback about her service! -Shivam
3 is fantastic
Rebecca was very helpful during our store visit. She shared many helpful information to us.
2026年3月19日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Thank you, Rodrigo! 🌟 We’re so glad Rebecca was able to make your store visit helpful and informative. 🙌 Your feedback means a lot to us. 💙 -Shivam
Great chat with Shannon she was amazing…
Great chat with Shannon she was amazing
Sorted out an old contract and even took a new contract out. Her customer service was second to none spoke about everything and saved us money so very happy to move from O2 back to Three
2026年3月19日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hey Samantha! Thank you for sharing! Shannon really knows how to look after people, and we’re glad she made your switch back to Three feel easy. 😇 -Ayesha
Listened and served well
Hi ,
I did a bit of research before I chose Three network so went in looking a specific product.
Sales assistant Rebecca listened to my reqirements and sold me what I wanted.
Also gave me some great tech advice.
Many thanks for a pleasent purchase .
ConnorM
2026年3月12日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
That’s a brilliant review, Connor! Rebecca clearly nailed it by listening to your needs, matching you with the right purchase, and even adding some tech wisdom along the way. It’s great to hear the whole experience felt smooth and enjoyable, thank you for sharing such a positive story! 🌟 -Kashish
Castle Court Rebecca was grrreat!
Rebecca was grrreat. For someone in training she was more helpful and more knowledgeable than many sales staff I've come across
2026年3月12日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Barney, we’re glad Rebecca, who’s still in training, explained things clearly and supported you well. That’s the level of service we aim for. -Kishan
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