Was in store today to sort out a change of details and pick up an order. Sophie was absolutely fab! Super understanding of the issues that brought me into the store today - an asset to the Castle Co... もっと見る
企業が回答しました
所在地
所在地を変更Castle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD Belfast, North, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a major issue with a WiFi router we had purchased from another store, and Thomas at 3 Mobile went above and beyond to help us sort it out. Despite the problem not being related to a product... もっと見る
企業が回答しました
Shannon, who works at the Three store in Castle Court Shopping Center in Belfast is absolutely amazing. She is incredibly helpful, friendly, and professional. Her customer service is s outstanding, an... もっと見る
企業が回答しました
We came into the shop with a faulty sim card. Rebecca was very efficient and knowledgeable in fixing our sim and changing ours to a e sim which took some time due to setting up new phone ,Rebecca was... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Belfast (Castle Court) について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
Castle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD, Belfast, North, 英国
- 02890321224
4.8
優良
76件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Sophie was great and helped me out…
Sophie was great and helped me out massively with I help pick a new dongle WiFi
2026年10月14日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Anthony, thanks for taking the time to share this! It's fantastic to hear that Sophie provided such brilliant support in finding the right Wi-Fi dongle for your needs. 😇 -Three Social Media Team
Customer Service Done Right
Was in store today to sort out a change of details and pick up an order. Sophie was absolutely fab! Super understanding of the issues that brought me into the store today - an asset to the Castle Court team and a ray of sunshine - a fantastic example of customer service done right!
She was incredibly patient and went above and beyond to make the experience of life admin less daunting - a process I’ve been putting off for months was finished in under 20 minutes.
The other staff on hand were also fab and helped streamline the process, so thank you! Have recommended family and friends to use Three and interactions like this really highlight why it’s a great network to be with. Thank you again folks!
2026年9月23日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Logan, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Sophie at our Castle Court store made such a positive difference and helped turn a task you'd been putting off into a smooth and straightforward experience. We're also delighted to hear the wider team played a part in making your visit such a positive one.
Three Social Media Team
Luke was very helpful getting my phone…
Luke was very helpful getting my phone back up and running, great service
2026年9月16日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Gary. Thank you so much for taking the time to leave such a wonderful rating! We're thrilled to hear that Luke got your device back up and running smoothly during your visit. 😇 - Three Social Media Team
Luke is great person I really glad to…
Luke is great person I really glad to talk with him, he guide me as professionally behavior I am very I am really impressed.
2026年9月13日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hey Hamza, we're glad to hear Luke provided clear guidance and supported you in such a attentive manner. It's great to know his approach left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
Fantastic job helping my phone get…
Fantastic job helping my phone get cleared and running smoothly
Thanks luke!
2026年9月13日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi John, thank you for sharing this amazing 5⭐ review. It's great to hear Luke was able to get everything back on track and running as it should. We appreciate you taking the time to recognise his efforts.
Three Social Media Team
Called in to get help with booking…
Called in to get help with booking flights, Thomas helped me get sorted and showed me what to do
2026年9月11日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi, Sheila. We're thrilled to hear that Thomas was able to help you get your flights sorted out. If you ever need help with anything else, we're always here for you. Safe travels! 😇 - Three Social Media Team
Called in to get help with my phone
Called in to get help with my phone, I'm not even with Three and Thomas was brilliant, sorted out my issue with no fuss
2026年9月10日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Wow, what a lovely review! Thank you, William. Thomas will be so happy to hear that he could fix your phone issue quickly and easily. — Three Social Media Team
Sophie in the castle court store did…
Sophie in the castle court store did the impossible and fixed my phone she is amazing thanks again for going above and beyond!
2026年9月5日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hey Anna, thank you for the fantastic 5⭐ review! 🌟 We're thrilled to hear that Sophie was able to turn things around when it mattered most and deliver such an exceptional experience at our Castle Court branch.-Three Social Media Team
Luke was extremely helpful today,my son…
Luke was extremely helpful today,my son got a scam call and we were all stressed and worried. He helped me get sorted and was extremely helpful and kind, thanks Luke
2026年8月19日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Thank you for sharing this, Victoria. We’re relieved Luke was able to guide you through a stressful situation and get everything resolved. Your feedback is truly appreciated.
— Three Social Media Team
Thomas transferred my data from my old…
Thomas transferred my data from my old phone to my new phone with minimal fuss. Great experience
2026年8月19日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Delly, we’re committed to making every transition effortless, and it’s fantastic to hear Thomas delivered exactly that. Thanks for sharing your experience.
– Three Social Media Team
Luke helped me set up my phone and…
Luke helped me set up my phone and transfer all my data. Was very patient and welcoming, great service 👍
2026年8月17日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi there, we're grateful for your 5 star rating. We're delighted to know that Luke helped make your experience smooth and enjoyable, and also assisted with setting up your service and transferring your data.-Three Social Media Team
Service from hannah was very good
Service from hannah was very good. Got wifi sorted for me. Will be back
2026年8月15日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Thank you for the fantastic 5⭐ review, William! We’re thrilled to hear that Hannah was able to get everything up and running smoothly for you. It’s great to know your visit went so well, We look forward to seeing you again soon.-Three Social Media Team
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Patricia, thank you for your lovely feedback. We’re thrilled to hear that Luke delivered outstanding assistance and ensured a smooth experience for you.
– Three Social Media Team
Extremely helpful especially Hannah and…
Extremely helpful especially Hannah and the lady in training!!!!
2026年8月12日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Catherine, thank you for your lovely feedback. We’re delighted to hear Hannah and our trainee colleague gave you such helpful support.
– Three Social Media Team
Hannah and the team are amazing
The team at Three Castle Court are great and have the best customer service. They are very friendly, helpful and thorough. A special shout out to the amazing Hannah who helped me to get a great deal that suited me and at a great price - fantastic at her job! I will definitely recommend this team to my friends and family. Thank you
2026年8月10日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi, Serena. We're so glad the Three Castle Court team took great care of you. Hannah was delighted to hear your kind words and happy she could find you the perfect deal. Thank you for recommending us to your friends and family! 🥰 - Three Social Media Team
Kristen was so helpful with getting my…
Kristen was so helpful with getting my phone upgraded
2026年7月24日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Roisin, thank you for your lovely feedback. We’re delighted to hear that Kristen delivered top tier assistance with your new device and made your upgrade experience smooth.
— Three Social Media Team
We came into the shop with a faulty sim…
We came into the shop with a faulty sim card. Rebecca was very efficient and knowledgeable in fixing our sim and changing ours to a e sim which took some time due to setting up new phone ,Rebecca was very patient and an asset to your company ..thank you
2026年7月22日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hey Lisa, we’re really glad to hear Rebecca supported you so well throughout the process and ensured everything was set up smoothly. Thank you for sharing your feedback. 😊
-Three Social Media Team.
Three UK - 3Store Belfast (Castle Court) からの回答
Thank you for your kind words, Jen! We’re thrilled to know Destiny made such a strong impression. 🌟 – Three Social Media Team
Such a friendly interaction
Destiny was lovely and super knowledgeable, directed me to all the details of my contract and what phone would suit my needs. Unfortunately, an administrative issue precluded me from moving forward, and I haven’t heard back from Three on that, but Destiny was absolutely brilliant and I’m so glad it was her who helped me today! EDITING AFTER REPLY: as I said, unfortunately, as she informed me, I can’t become a Three customer anymore, and this after almost a decade. But I didn’t want this to overshadow how understanding Destiny was about this, and she apologised even though it wasn’t her fault. Just to be clear, this is for her, not for Three.
2026年7月4日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Thank you, Sarah! It’s fantastic to hear how well Destiny supported you, guiding you through your contract details and helping you find the right device. Her knowledge and kindness clearly made a real difference. 😇 - Three Social Media Team
I spoke with Rebecca today
I spoke with Rebecca today, she was very helpful and very nice. We took her name so we can come to her again.
2026年7月2日
自発的なレビュー
Three UK - 3Store Belfast (Castle Court) からの回答
Hi Geraldine 🌼
So lovely to hear Rebecca was so helpful and kind to you today.
The fact you took her name says everything, she clearly made you feel comfortable and cared for.
Thanks for sharing this warm little moment 💛
— Three Social Media Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。