Pip is an absolute assest to your team. They were so helpfull, kind and answered all my questions and sorted all my worries and concerns
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
All the staff in, Alice, Tom, and Jess, were super helpful and gave me great advice for all the questions I had! The advisor I bought from had especially amazing customer service, his name was Liam. 5... もっと見る
企業が回答しました
Heidi in Brighton's Three store - so very helpful, lovely and kind. Made the process of me upgrading a phone very easy and hassle free and also helped me without hesitation with another enquiry! Makes... もっと見る
企業が回答しました
Pip our advisor was an exemplary of what customer service should be. I’m neurodiverse and very technologically challenged , in contrast to other service providers (EE next door) I was treated with res... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Brighton (Western Road) について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
211 Western Road, BN1 2BA, Brighton, South, 英国
- 1273721941
4.7
優良
65件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Poor service, avoid at all costs.
Absolutely abhorrent service and poor quality hotspot router. We signed with 3 given our building had limited options. As students we needed decent download speed, and was promised that during our consultation, but reached 500kb/s on a good day. Not to mention we had nothing at all for the first month. We took four separate trips to the store but they could provide little to no help in person, and would consistently redirect us to a customer survive number that we couldn’t get a response from given that our phones weren’t with the same provider.
We have been misinformed about the duration of our contract, with it never being made known that we had to cancel over the phone after the agreed term or it would become rolling. There was confusion from customer service that we had in fact ‘cancelled our subscription’, yet another payment was removed from our account.
Also very convenient to mention a possible fine for any damage on the router, which again, was impossible to return to any local 3 stores.
Very disappointed. Students especially - avoid at all cost.
2026年10月16日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hi Rose, 😔 we're sorry to hear about your experience with the connectivity in your area, which led to the cancellation of your Home Broadband service. As this is a Social Media platform, we're unable to discuss account-specific details here.
Please contact our team via Live Chat at https://bit.ly/3C43TKN 💬. Our advisors are available 08:00 to 22:00 Monday to Friday and 09:00 to 20:00 Saturday and Sunday and will be happy to review this for you. 😊
- Three Social Media team.
Pip is an absolute assest to your team
Pip is an absolute assest to your team. They were so helpfull, kind and answered all my questions and sorted all my worries and concerns
2026年10月7日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hi Abigail, thanks for taking the time to leave such wonderful feedback! We're thrilled to hear that Pip provided brilliant support and made you feel completely at ease by answering all your questions. 🥰 - Three Social Media Team
My partner and I came in looking to get…
My partner and I came in looking to get a new contract for our Sims. Pip helped us and was really friendly and personable. They made the experience really easy and quick. No notes, couldn't be better.
2026年9月25日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hey Thomas, hearing how Pip's sweetness, care, and the great deal offered made your visit so memorable truly captures the heart of what we strive for. ☺️ - Three Social Media Team
Excellent service in person
Leon (I'm guessing this is his name from my receipt?), was so so helpful and really knowledgeable. Such a great service. Thanks mate!
2026年9月16日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hi there, thanks for the amazing feedback. We're glad to know that Leon delivered skilled assistance throughout and helped create a smooth and seamless experience for you.
- Three Social Media Team
Three Amazing Customer Service
All the staff in, Alice, Tom, and Jess, were super helpful and gave me great advice for all the questions I had! The advisor I bought from had especially amazing customer service, his name was Liam. 5 stars!
2026年9月14日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hey Hannah, we're glad to hear the team was able to provide the support and guidance you needed during your visit. It's great to know all your questions were answered and that the service you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media team.
Amazing and professional customer…
Amazing and professional customer service! The team was friendly, helpful, and made the whole experience smooth and stress-free. Highly recommended!
2026年8月31日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hey there! We appreciate your feedback, Nelly. It’s great to know our team made you feel cared for and supported throughout the whole experience. 🤗 — Three Social Media Team
Three UK - 3Store Brighton (Western Road) からの回答
Hi Alice, we’re delighted to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. - Three Social Media Team
Pip was excellent
Pip was excellent, knowledgeable, helpful and use language I could understand. This person isof true value to your shop and company
2026年9月8日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Cheers for the lovely feedback, Andrew! 🤗 Ensuring our customers feel genuinely supported and leave with total clarity is always our top priority. Pip did a magnificent job guiding you through everything. 📱 – Three Social Media Team
The staff in your Brighton Western…
The staff in your Brighton Western Road, stop or incredibly helpful, especially PIP
2026年8月30日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hi there, reviews like yours mean a lot to us. We're pleased Pip and the Brighton Western Road team delivered an experience that stood out. Thank you for sharing your feedback, and we wish you all the best. 💜
Three Social Media Team
Alice was wonderful and very helpful to…
Alice was wonderful and very helpful to deal with in the three store in Brighton. Very knowledgeable and informative about anything and everything I needed to know. Thanks again Alice.
2026年8月29日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
That's impressive, Lewis 🎯 We're delighted that Alice's expertise and attentive approach brought real clarity, ensuring every query was covered with care. What a wonderful mention for our Brighton team 💙
- Three Social Media Team
Speaking to Alice at the Brighton…
Speaking to Alice at the Brighton branch was incredibly straight-forward. Quick and easy, welcoming and advised me a deal that best suited me. Massive thank you and would recommend.
2026年8月29日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Your shout‑out is WOW, Joshua ✨ We're pleased that Alice's welcoming approach and expert guidance helped you find the right fit with ease. Your recommendation says it all 💙
- Three Social Media Team
Tom was brilliant,he answered all my…
Tom was brilliant,he answered all my questions patiently and his friendly kind nature was very helpful with his very good communication skills I'm really thankful for positive three experiences from Churchill square Brighton thank you so much Tom
2026年8月24日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hey Onca, we’re really pleased to hear that Tom from our Churchill Square Brighton store made your visit such a positive one. Thank you for the lovely feedback 😊
-Three Social Media team.
My customer advisor pip was very…
My customer advisor pip was very outgoing and very understanding and made my day by helping me couldn't be happier with the service provided
2026年8月21日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
That's impressive, Zack 🎯 Delighted to hear Pip's positive attitude and attentive care helped turn the day around so wonderfully 🌟
- Three Social Media Team
Jared was exceptionally helpful
Jared was exceptionally helpful. He helped me to resolve all my issues and if I ever need to visit again I will be sure to see him again. Thank you
2026年8月11日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Thanks so much for the great review, Krasimir! We’re glad Jared supported you and gave you such a positive experience. 🌟 – Three Social Media Team
Three UK - 3Store Brighton (Western Road) からの回答
Hi Finn, we appreciate you taking the time to leave a review. It’s great to know Adrian provided the assistance you needed. We’re glad the experience was a positive one.
– Three Social Media Team
Kayleigh was beyond helpful.
Kayleigh was beyond helpful.. she was absolutely fantastic and made my experience completely stress free and reassured me throughout the whole process
2026年8月8日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hello Anne, it's great to hear Kayleigh helped make the process smooth for you. – Three Social Media Team
Brilliant service as always especially…
Brilliant service as always especially Adrian the branch manager.
2026年7月28日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hey Tom! We’re thrilled to hear Adrian made your visit such a positive experience. 🌟 — Three Social Media Team
Reliable and knowledgeable
We spoke to a really helpful man (can’t remember his name but he had a nose ring), who gave us really good advice and tips for our abroad trip and replacement phone, couldn’t recommend more!
2026年7月27日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hi Leo, recognizing your kind words about the helpful team member with the nose ring and the great advice he shared for your abroad trip and replacement phone, it is fantastic to hear such a strong recommendation. — Three Social Media Team
Kayleigh was very nice and helpful
Kayleigh was very nice and helpful. Took the time to explain my new phone. Thank you very much
2026年7月22日
自発的なレビュー
Three UK - 3Store Brighton (Western Road) からの回答
Hey Donnamarie, thank you for the 5⭐ review! It’s wonderful to know Kayleigh provided such great support.
Three Social Media Team
Three UK - 3Store Brighton (Western Road) からの回答
Hello Donnamarie, we’re glad Alice made your experience easy and enjoyable. - Three Social Media Team
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