Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... もっと見る
企業が回答しました
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Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... もっと見る
企業が回答しました
The service was really good and helpful. Maureen was so nice to me. She was also very professional. I will definitely recommend her.
企業が回答しました
The lady that was dealing with us ( Fyza ) was extremely helpful and informative .... keep up the good work 👏
企業が回答しました
企業情報
Three UK - 3Store Derby について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, 英国
- 01332200859
4.9
優良
286件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Great service from Maureen.
Great service from Maureen.
Face to face solution finding is my preference and she quickly found answers to my questions.
2026年7月9日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hey, Zoe. We’re delighted that we could provide the in-person support you prefer. It’s great to hear that Maureen took such good care of you by resolving your queries quickly and efficiently. 🥰 - Three Social Media Team
Fyza was great and very helpful as I…
Fyza was great and very helpful as I was confused by the offers
Sorted me out in less than 30 mins
2026年7月9日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hello there, we’re glad Fyza was able to clarify everything and guide you through the options with ease. - Three Social Media Team
Elena was so helpful
Elena was so helpful , she literally understand my problem with just a few words . And solved the issue within 5 minutes . No time wasting I was in and out in a flash. You can tell she’s got good work ethics
2026年6月25日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hey Amina, we're pleased Elena was able to grasp your concern instantly and get things sorted so efficiently. Thanks for sharing your experience 😊
-Three Social Media Team.
Excellent customer service
Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃
Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up the great work team.
2026年6月13日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hey Prevlin. We're thrilled Anna made the process easy and delivered outstanding care throughout. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Mitch was very friendly and helpful.
2026年6月13日
自発的なレビュー
Three UK - 3Store Derby からの回答
Thanks a ton for your review, RG! 🎉Mitch really nailed it, and we look forward to serving you again. ☺️ -Kashish
CUSTOMER Service Outstanding Madam…
CUSTOMER Service Outstanding Madam Fayza deal with me very good Nice and polite.
2026年6月12日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hi Babar. Thank you for sharing your experience. We are glad to hear that Fayza looked after you so well, providing such polite and outstanding care during your interaction. -Shivam
Fyra gave me and my mom a great time…
Fyra gave me and my mom a great time she also gave my mom a upgrade on her phone and also we got two iPad and tablet and she was very polite to us
2026年6月10日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hi Samuel, it is wonderful to hear that you and your mum had such an enjoyable visit and walked away with everything you needed. We are incredibly glad Fyra could step in with such a polite approach to help get those new devices and upgrades perfectly sorted for you. -Shivam
Three UK - 3Store Derby からの回答
Your words are a real highlight ✨ Andie. Great to know Maureen delivered such prompt and supportive care with a smooth and reassuring approach 💫 -Arvind
Very polite
Very polite, and good conversation, made us smile through the whole experience. Asset to the company.
2026年6月6日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hi Lauren, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊 -Prabhjeet
Absoloutley amazing service from mitch
Absoloutley amazing service from mitch. Will be bringing my family over when their contract finishes. Thank you
2026年5月31日
自発的なレビュー
Three UK - 3Store Derby からの回答
We’re thrilled to know the Mitch made your day special. Thank you for sharing such uplifting feedback, Diva! 💫☺️ -Kashish
Three UK - 3Store Derby からの回答
That's impressive, Mr Chapman. We're glad Elena made your experience exceptional. Thanks for taking the time to leave this 5 ⭐ review. -Prabhjeet
Was service by mitch in the Derby…
Was service by mitch in the Derby store. He had great customers service , very friendly and help me with my enquiries. Extremely happy with my purchase and service. I will be recommending this store to friends and family.
2026年6月4日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hi Nicole, lovely to hear Mitch created such a welcoming experience and took the time to guide everything in a way that left you feeling confident with your choice and keen to recommend. -Kishan
Excellent Service from Anna in store
Excellent Service from Anna in store. She helped me so much with choosing a new phone. Very professional and knowledgeable
2026年6月3日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hey Dave, we’re glad to hear Anna was able to get everything sorted for you. Thanks for the review! 🙌 - VodafoneThree Social Media Team
Excellent customer service
Excellent customer service, all questions answered. Fantastic experience, thank you!
2026年5月29日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hello Rachel, thank you so much for this lovely feedback. We’re thrilled you had excellent customer service and got all your questions answered 💕✨ -Ayesha
Mitch was absolutely amazing from start…
Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before making any decisions.
He was extremely polite, professional, and welcoming throughout the entire experience. He smiled the whole time, made us feel very comfortable, and created such a relaxed and positive atmosphere.
Customer service like this is rare to find these days. Mitch went above and beyond to help us, and it genuinely made the experience enjoyable and stress-free.
Three is lucky to have an employee like Mitch. Thank you again for the outstanding service!
2026年5月26日
自発的なレビュー
Three UK - 3Store Derby からの回答
Thank you for your lovely review, Steve. We’re delighted to hear that Mitch provided such excellent service and made your experience so seamless. ✨ - VodafoneThree Social Media Team
Maureen was great as always very…
Maureen was great as always very helpful and kind
2026年5月24日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hi Tinetariro, thanks for your lovely feedback. It’s great to hear Maureen was helpful and kind once again and made your experience a positive one. -Kishan
Three UK - 3Store Derby からの回答
Hey Ramakeerththan! Thank you so much for ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day 🙂 -Kashish
Called in store having signal problems
Called in store having signal problems. Spoke to Maureen. She was brilliant went through things with me and sorted a new duplicate sim card.
Super friendly and really wanted to help.
Excellent!
2026年5月20日
自発的なレビュー
Three UK - 3Store Derby からの回答
That’s brilliant 🎯 Paul, We’re pleased Maureen stepped in with real care and got your signal issue sorted with a new SIM, all while keeping things friendly and easy. Here’s to more smooth moments ahead ✨ -Arvind
Mitch has been an amazing help
Mitch has been an amazing help. He was friendly and has great intensive knowledge on phones. He was very skillful in helping me navigating phones and deals as well as being helpful.
2026年5月14日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hi Thanakorn, it’s great to hear how helpful Mitch was during your visit and how confidently he guided you through phones and deals. We’re really pleased his friendly approach and knowledge made a difference, and we’ll be sure to share your feedback with him. -Shivam
Very good experience today very helpful…
Very good experience today very helpful and experienced, helped me every step of the way with my upgrade. Explained everything thoroughly. Couldn’t be happier. Thank you.
2026年5月11日
自発的なレビュー
Three UK - 3Store Derby からの回答
Hi Amy, great to know the team guided you through your upgrade with such care and ensured everything felt clear at each stage, leaving you so pleased with the outcome. -Kishan
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