Will and Rickie were so helpful. We need to change our accounts and the process was very complicated for us. Will gave us all the instructions and the process was made so easy. When we came back to th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Adam was extremely helpful, like the best customer service experience I've ever had. Keep him employed and give him a raise!!!
企業が回答しました
My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone... もっと見る
企業が回答しました
Nice easy experience getting a new phone, everything was explain well to me to find the phone that I wanted. Will was exceptionally helpful and patient throughout the process.
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企業情報
Three UK - 3Store Dundee について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
Unit L29, Overgate Court, DD1 1UQ, Dundee, North, 英国
- 01382206634
4.8
優良
67件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Big thanks to Rickie and Katie for…
Big thanks to Rickie and Katie for looking after us and setting up our mobile broadband. Really helpful and talked us through the steps clearly. Great staff
2026年7月4日
自発的なレビュー
Three UK - 3Store Dundee からの回答
That’s impressive, Jamie 🎯 We’re delighted Rickie and Katie combined clear expertise with attentive support while getting your mobile broadband up and running. Your words are a real highlight 🌟
- Three Social Media Team
Was in the Arbroath area this week and…
Was in the Arbroath area this week and visited a Three outlet in Dundee.
I was happy with the customer care I received from the staff who assisted my every need.
The staff were so helpful and applied myself with what I needed.
2026年6月29日
自発的なレビュー
Three UK - 3Store Dundee からの回答
That’s impressive 🎯 John, we’re pleased the team offered attentive support and took great care of your requirements during your Dundee stop. Wishing you plenty of smiles ahead 😊
- Three Social Media Team
Excellent service covered everything
Excellent service covered everything
Staff first class
2026年6月15日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Hi Stuart, it's good to know the team explained everything well and kept things clear throughout - Three Social Media Team -Suhaas
Will was very helpful in explaining how…
Will was very helpful in explaining how to drop the price of the plan and making sure I was getting the most bang for my buck.
2026年6月13日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Big shoutout to Will for turning customer service into a full-on positive experience, Mikey! Your feedback means a lot! 😊 -Neha
Adam was fantastic customer…
Adam was fantastic customer representative, answered all questions clearly and explained everything in detail
2026年6月12日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Hi Adam. Thank you for taking the time to share your experience. We are glad to hear that our team member answered everything clearly and provided you with such thorough support. -Shivam
Very helpful staff
Very helpful staff, considering our age,we need all the help we can get.
2026年6月10日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Hey John, it’s wonderful to hear your visit went smoothly and that the team provided the level of help you were looking for. We appreciate your kind words. -Ayesha
Three UK - 3Store Dundee からの回答
Thanks a ton for this review, Mrs Guest! We absolutely love hearing this. Hope you have a wonderful day! 😊 -Neha
Staff were extremely helpful and…
Staff were extremely helpful and polite, made my shopping experience exceptional! I will be back!
2026年6月5日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Thank you! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Spoke with Will who was very helpful…
Spoke with Will who was very helpful and knowledgeable and we ended up upgrading our phone.
Excellent customer service and would highly recommend visiting the store.
2026年6月3日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Hello, happy to know Will gave useful guidance and helped you proceed with your upgrade smoothly. We appreciate you sharing your feedback. -Suhaas
Great customer service from Will
Great customer service from Will, informative, tried to get us the best deals on our phones.
2026年5月28日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Hi Scott, we appreciate this so much. It’s wonderful to hear how clearly and honestly Will guided you through your options 🥰⭐ -Ayesha
Three UK - 3Store Dundee からの回答
Hi Derek, thank you for sharing this. We are glad to hear that setting up your new SIM was a simple process and that you received such helpful support from us.— VodafoneThree Social Media Team
I had a great experience at three
I had a great experience at three. I was looking to upgrade my contract and Will was very helpful. He explained everytbing to me and was very polite and had good customer service.
2026年5月21日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Thank you for sharing your experience, Aleksandra 🙌✨. We’re pleased that Will was able to guide you through your upgrade 🎉. -Neha
Very helpful with my problem
2026年5月13日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Hey John, it’s fantastic to hear how we made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Very good upgrade
Will explained things very well at every stage. The offers were very good for upgrading.
2026年5月6日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Really appreciate your feedback, Ffyona ✨. Wonderful to know Will provided clear explanations at every step and made your upgrade experience feel worthwhile. -Manavata
Three UK - 3Store Dundee からの回答
Hi Yolanda, thanks for letting us know! We’re really pleased to hear you’re happy with both the service and the deal you received. Welcome to the family! -Shivam
Adam was extremely helpful with selling…
Adam was extremely helpful with selling and setting up my mother’s new phone. So helpful! Great service!
2026年4月4日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Tanya, we’re delighted Adam’s guidance and care made setting up your mother’s phone easy. Thank you so much for the 5 ⭐ review! -Suhaas
Terrible Network Speed and Poor Customer Service
I am currently on a 2-year unlimited data contract with Three, living in Dundee, Scotland, and my experience has been extremely disappointing.
The main issue is the very poor network service and slow internet speeds. At times, the speed drops to around 1 Mbps or even lower. Simple tasks like sending a WhatsApp message can take 4–5 minutes, which is completely unacceptable for a modern mobile network.
I have raised this issue multiple times at the Overgate Dundee service centre, but my concerns have not been taken seriously. The staff only point out that my iPhone shows a 4G connection, without properly investigating the actual performance. I even showed them live speed test results demonstrating the slow speeds, but they dismissed it, saying that being inside a shopping centre could affect the signal.
However, the problem is not limited to indoor areas. Even in the city centre, I struggle to send basic messages, which clearly shows that the issue is with the network itself.
Despite making several complaints, no real action has been taken to resolve the problem. When I asked to cancel my contract due to the poor service, I was told that I would still have to pay the full cost of the 2-year contract, even though I am not receiving the service I am paying for.
Overall, this has been a very frustrating experience, and I would not recommend this network based on the poor service quality and lack of customer support.
2026年3月19日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Hi Muhammad, we're sorry to hear this, and we understand how frustrating it can be when your connection isn't working as it should. You can check the coverage and network status in your area by entering your postcode here: https://bit.ly/2ThkuKd. This will show whether any local issues are affecting your service. If everything appears normal or the issue has been ongoing, our team can run full diagnostics and guide you through the best options for your account: https://bit.ly/3C43TKN. They're available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm. If you wish to log your complaint, please reach out to our team here: https://bit.ly/3uJlOrF and we'll be happy to support you. -Prabhjeet
Three UK - 3Store Dundee からの回答
What an amazing 5⭐ rating, Gary. Lovely to hear our team provided such helpful and friendly service. Have a fantastic one ahead! 🌸 -Ayesha
Ricky was very helpful at cleaning my…
Ricky was very helpful at cleaning my phone of viruses
2026年3月30日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful assistance from Will
Very helpful assistance from Will
Sorted our problem very quickly
2026年3月24日
自発的なレビュー
Three UK - 3Store Dundee からの回答
Val, we’re delighted Will’s attentive support resolved things swiftly. Your feedback means a lot to us. 😊 -Suhaas
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