⭐️⭐️⭐️⭐️⭐️ Outstanding customer service! Joel was absolutely fantastic — friendly, patient, professional and extremely helpful. He took the time to explain everything clearly, answered all my quest... もっと見る
企業が回答しました
所在地
所在地を変更Unit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ Stratford Westfield, London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Esha was super helpful. I had a few enquiries about switching to three and she was so informative. She also has such a positive approach to work and her customers! Highly reccomend speaking to Esha fo... もっと見る
企業が回答しました
I Helen Adejumo customer of 3g meet with Kai in Westfield 3g shop he attended to me which I really appreciate him . I hereby recommend him for Good customer service If not for him today I could ha... もっと見る
企業が回答しました
Tsion was REALLY AMAZING. I came in upset at the network issue I was facing and Tsion handled it really well, made me feel heard and resolved my issue and I’m leaving a happy customer. Thank you so... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Stratford について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
Unit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ, Stratford Westfield, London, 英国
- 02085550132
5.0
優良
634件のレビュー
顧客にレビューを依頼しています
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Three UK - 3Store Stratford からの回答
Hi Dylan! It’s wonderful to know Erika resolved everything smoothly. Thank you for taking the time to leave this 5⭐ review!-Three Social Media Team
Saleem was really good helped me with…
Saleem was really good helped me with my issues walked in sad I left the store very happy
2026年7月4日
自発的なレビュー
Three UK - 3Store Stratford からの回答
That’s impressive, Nimal 🎯 We’re pleased Saleem’s dedicated support turned things around and left you smiling 😊
- Three Social Media Team
Moss
Moss, thank you for servicing me today. You have provided me with a service and miss-sold me your products. only to find out that wht you have told me was not what I was getting. My cost wasn't gona be £27, I would have to pay £48 pm. I was so disappointed 2 weeks later.
I decided to cancel the whole package and stay put with my other provider.
You gave me wrong information without verifying with experienced colleagues. you need more training.
I was very upset and not happy after you put on a show.
2026年7月3日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi Hettie, we are absolutely thrilled to hear this! Moss was brilliant at guiding you through the options and ensuring you walked away with the most cost-effective package.— Three Social Media Team
Everything was great!
Everything was great!! Thanks to Joel made my birthday Memorable by helping me with my I pad. Thanks a lot.
2026年7月3日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hey Goutham, thank you for sharing your feedback. We’re delighted to hear Joel helped make your birthday feel extra special while assisting with your iPad. We truly appreciate you taking the time to leave a review. 🎉
-Three Social Media Team.
Wareesha was soo amazing
Wareesha was soo amazing! She made sure to take me though my plan upgrade! Amazing girl!
2026年7月2日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi there, thank you for sharing your experience. We’re delighted to hear Wareesha guided you through your upgrade so confidently and made the process enjoyable.
– Three Social Media Team
Saleem had excellent customer service…
Saleem had excellent customer service skills, assuring, informative. Switched us to an eSIM in a matter of 5 minutes. Explains everything and makes sure we understand.
2026年7月1日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi Tierre, thanks for taking the time to share your review. We're pleased to know that Saleem offered reassuring support, explained everything thoroughly, and completed your eSIM switch in very little time.
– Three Social Media Team
This guy was very rude and was in rush…
(Joule) This guy was very rude and was in rush to make us to take plan . He didn’t want to explain the way he behaves with us was totally unacceptable.
2026年6月30日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi there, we’re really sorry to hear about your experience. We want to make sure this is looked into properly, so please contact our Customer Support team through https://bit.ly/3C43TKN or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you’re abroad. Our team is available Monday to Friday from 8am to 8pm and weekends from 9am to 6pm and they’ll be able to review your account and assist you further.
Three Social Media Team
Moss you are amazing
Moss you are amazing, the first time in my life someone like you has helped me.
Me and my Husband are happy. Excellent.
2026年6月29日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi Jesmin. We are delighted to hear that Moss provided such outstanding care, marking a wonderfully positive experience for both you and your husband. — Three Social Media Team
Misleading Order, Rude Staff, Broken Complaints System — Total Failure by Three
I ordered a 5G broadband from Three and received an email confirming it was ready for collection. I travelled to Westfield Stratford next day afternoon to pick it up, only to be told the store had no stock at all and that they “didn’t know why I got the email.” Instead of resolving the mistake, the staff member (female, hijab, glasses) repeatedly tried to upsell me into paying £1 more for the same device in a different colour. When I declined, she became rude, dismissive, and kept cutting me off mid‑sentence.
The worst part was the ID refusal. Three’s own Important Information email clearly states the only requirement for collection is a driving licence in the same name. That’s it. I had my licence, in the correct name, exactly as Three requires. The only reason the address wasn’t updated yet was because I hadn't received the new license from DVLA, which is completely normal after moving house. Despite this, the staff member refused to accept it.
And here’s the key detail she ignored:
My old licence address matched the billing address on my Three order.
She could have verified it instantly. She didn’t even try. She insisted on an updated address that Three does not require, blocked the collection, and made me feel belittled, dismissed, and completely unvalued as a customer.
To make things worse, Three’s online complaints form didn’t work at all — it repeatedly failed to submit — so I had to waste more time going through live chat just to raise the issue. Three’s systems, staff training, and customer service processes are all failing at the same time. Completely unacceptable.
2026年6月21日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi there, we’re sorry to hear about the difficulties you faced when trying to collect your order. This isn’t the experience we want for our customers. Please reach out to us here: https://bit.ly/3C43TKN so we can look into this further. We're available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm.
Moss you are lovely and kind
Moss you are lovely and kind, I do aporeciate your help which opens my eyes on yiur products and I'm very very grateful to you.
Sending my "metta" loving kindness to you. Have a nice day. ❤️
2026年6月27日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi there. It is absolutely wonderful to read your feedback, and we are so glad that Moss provided such a kind and helpful experience to guide you through our products. We appreciate you taking the time to share your gratitude with us. Thank you so much for your lovely message, and we hope you have a truly fantastic day too.— Three Social Media Team
Moss you are down to earth caring…
Moss you are down to earth caring positive and loving, I wanted to leave the three company.. but you made my day and I now have a new home broad band and better service. Thank you
2026年6月26日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi Shema, it is wonderful to hear how a reassuring conversation with Moss completely turned your experience around and guided you toward a superior setup with our latest home broadband connectivity. — Three Social Media Team
Moss has provided excellent customer…
Moss has provided excellent customer service, such an amazing person ,kind and friendly, definitely 10/10
2026年6月23日
自発的なレビュー
Three UK - 3Store Stratford からの回答
This is the kind of feedback that makes us smile! We’re thrilled to know Moss made such a strong impression. 🌟 – Three Social Media Team
I would like to appreciate Moss for…
I would like to appreciate Moss for their excellent customer service and dedication. They consistently show patience, professionalism, and a positive attitude while supporting customers. Their ability to understand customer needs and provide effective solutions is highly valued.
2026年6月23日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Roshni, thank you for sharing this. We are thrilled to hear how well Moss has supported you and that their dedication has made such a strong impression. Your feedback is truly appreciated.
VodafoneThree Social Media Team
Kai has helped me with my inquiry and…
Kai has helped me with my inquiry and showed me how massage charger works
2026年6月22日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi Johnson 💖✨
So glad to hear this! Amazing that Kai could help with your inquiry and even show you how the massage charger works, love that level of care and support ⭐💗 -Ayesha
Moss your service was impeccable
Moss your service was impeccable,
Thank you for helping me achieve a new home broadband and phone plan
You made my day.
2026年6月22日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Lovely, James! We absolutely love hearing this. We’re so glad you received the best support from Moss, and we can’t wait to welcome you back soon! 😉 -Kashish
Three UK - 3Store Stratford からの回答
That’s impressive, Fayzilloev 🎯 it is wonderful that Max delivered such stellar support and secured an excellent deal for you 🌟 -Arvind
Moss
Moss, your communications skills are very good, you were able to turn me into a customer swiftly. And addition , very friendly with the customer . I am happy with him .
2026年6月19日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hi Subidhya. Choosing a new provider is a big step, so it is fantastic that Moss made your transition over to us so effortless and welcoming. We are thrilled to have you on board with us and glad you experienced such exceptional care. -Shivam
Moss & samiha were really amazing
Moss & samiha were really amazing. They provided the best service. I walked out happy with my purchase.
2026年6月19日
自発的なレビュー
Three UK - 3Store Stratford からの回答
Hey there. Thanks so much! 🎉 We’re so happy Moss & Samiha could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ -Kashish
Very good service from joel
2026年6月18日
自発的なレビュー
Three UK - 3Store Stratford からの回答
We're so glad to hear Joel worked his magic, Joyce :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help -Kashish
Very happy with my experience new…
Very happy with my experience new customer second time in the shop and got dealt with a new phone very quickly. Saleem is very helpful
2026年6月17日
自発的なレビュー
Three UK - 3Store Stratford からの回答
That’s impressive 🎯 Emma, we are glad Saleem and our team provided such prompt, expert support to handle your swift device setup during your return visit 🌟 -Arvind
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