Really nice experience overall, and the staff were very helpful. I would suggest providing a sofa or some seating space for customers who have to wait. I waited for around half an hour and had to stan... もっと見る
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Wow , what an easy experience, I was recommended to see Metin , he was busy and Adam dealt with me . Best deal I could ever get , saved me a lot of money . Very well explained and no pressure. Looking... もっと見る
企業が回答しました
Went in to pick up a parcel and got chatting to an advisor (Hannah - Yeovil Store) who helped me find a better deal on my Home Broadband order and find me a much better rate for my sim only plan! Love... もっと見る
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Connor has been amazing and helped us reset a SIM and remove a phone number from a current contract. My sister had been having a lot of issues with her phone and he spent an hour with us sorting every... もっと見る
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企業情報
Three UK - 3Store Yeovil について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
Unit 9, The Quedam Centre, Vicarage Walk, BA20 1EU, Yeovil, South, 英国
- 01935476062
4.9
優良
135件のレビュー
顧客にレビューを依頼しています
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Metin was incredible with the device…
Metin was incredible with the device setup today
2026年10月19日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hi Jean, we appreciate you taking the time to leave a review; it's wonderful to know Metin's support made getting started with your device such a positive experience. — Three Social Media Team
Very kind quick response and fixed my…
Very kind quick response and fixed my problem
2026年10月6日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hi there, thank you for your review. We're pleased to hear your issue was resolved quickly and that you received the support you needed throughout the experience.— Three Social Media Team
Great customer service from Abu
Great customer service from Abu, tailored my contract to exactly what I needed. Prompt, friendly and professional service.
2026年10月5日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
What a sweet 5-star rating, John! Abu is truly exceptional, and we’re so happy to know he made everything right for you. Thank you! ☺️ — Three Social Media Team
Jolie who organised the phone chip…
Jolie who organised the phone chip upgrade was very professional , taking away all the stress making our visit enjoyable. Highly recommend store.
2026年9月28日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hey Ian, you've just made our day. It's wonderful to hear Jolie handled the phone chip upgrade with such professionalism and helped make your visit comfortable and enjoyable. Thanks for the fantastic recommendation.
Three Social Media Team
Great customer support
Visited Yeovil shop to check contract detail - Micom very helpful again since my last visit - explained my options In language suitable for the technically deficient - thank you
2026年9月29日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Thank you, Christopher. We're thrilled to hear that Micom provided such a clear, patient, and supportive experience during your visit to our Yeovil store. Making things easy to understand is always our goal. 😇 - Three Social Media Team
Great Service
Oscar and Drew were amazing today, answered all our questions with ease and were super helpful and lovely to be around! Greta experience all round, thanks guys!
2026年9月26日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hi Kelsey, thank you for sharing your experience. We're delighted to hear Oscar and Drew took the time to answer everything clearly and made your visit such an enjoyable one.— Three Social Media Tea
Great service
Wow , what an easy experience, I was recommended to see Metin , he was busy and Adam dealt with me . Best deal I could ever get , saved me a lot of money . Very well explained and no pressure. Looking forward to being a 3 customer , Andrew
2026年9月23日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hey Andrew, you've just made our day. What a fantastic shout-out for Adam. We're delighted his clear guidance helped you secure a great deal and make valuable savings without feeling pushed. It's wonderful to welcome you to Three.
Three Social Media Team
Honestly this is a joke to be writing a…
Honestly this is a joke to be writing a review again about how bad things are . 3 Three mobile did not take two months money from my mother bank and with out wrighting to her just charged her a large amount. 93 years old she noticed and went to the shop where she was told her contract had ended . But she needed to call up for a new contract. The BOT said it will send a code to the phone . When in come in you find out you have timed out .. why !
So I did what 3 Three shop told me to get a PAC and a SIM and do it that way so I did . Then we got a message to say mother's contract wasn't fully up into march . So we didn't need the extra SIM . As it had only just been taken up and in the 14 day we had to post it back as we couldn't contact the 3 Three mobile customer services as the BOT said time out . Madness, We took Mum in the Wheelchair to the shop and as she has slight dementia they said to upload power of attorney
I was given a help number after going to the shop . So we tried this and it will not load up as the web site is not able.
So we tried with the phone number and got through But 3 Three we need to talk to mum to make sure she is who she is So take evidence to the shop and get them to call . All this trouble to sort out 3 Three mobile mistake!
The SIM returned with in 7 days With proof ! A letter saying we didn't want it anymore because of the mistake made ! And her signature clearly signed. Doing everything that is clearly written online and on the paperwork that came . But still they say that the letter of that came more to her signature .
I watched her sign it .... It is her's
So we called customer services and the young lady to stop debit . So now we have ! .
93 years old people should not go through this . She's that old she remembers the doodle bugs bombs flying over the house in the second world war .
2026年9月14日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hi Simon, we are so sorry to hear about the frustrating experience you and your mother have had with her account, and we completely understand why you are upset.
Please note that we do not have access to your account or personal details on Social Media, so we cannot look into or modify her account from here. For security reasons, we do need to speak directly with the main account holder to discuss or make changes to an account.
However, you can reach out to our support team directly to get this sorted out through the Customer Support Page: https://bit.ly/3C43TKN.
We truly appreciate your patience while dealing with all of this, and we hope our team can get everything completely smoothed out for you and your mother very quickly! - Three Social Media Team
Went in to pick up a parcel and got…
Went in to pick up a parcel and got chatting to an advisor (Hannah - Yeovil Store) who helped me find a better deal on my Home Broadband order and find me a much better rate for my sim only plan! Love this lady! Defo recommend them for anything
2026年9月15日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hey Joel, thank you for the amazing 5⭐ review! It's fantastic to know that Hannah at our Yeovil branch made such a positive impact and left you feeling confident in your choices. Your recommendation really means a lot to the team. 😊-Three Social Media Team
Hannah was fab!!!
2026年9月15日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hi Rhys, it's lovely to hear Hannah made your visit such a pleasure. Your feedback made our day! ☺️ - Three Social Media Team
Very helpful and informative
Very helpful and informative, getting the best deal for me and my son.
2026年9月13日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hey Ali, we're glad to hear our team took the time to help you explore the available options and find a solution that worked well for both you and your son. Thank you for the feedback. 😊💚
-Three Social Media Team.
I have never actually gotten a new phone
I have never actually gotten a new phone for myself until now because my phone simply could not go on for much longer. I spoke to Hannah and Oscar (in training) as well as another fellow who's name I can't recall but he loves Honor. They were all brilliant and made it very not stressful for me and helped get me something I was happy with, I really appreciated their time.
2026年9月12日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hey Chris, you've just made our day ✨ What a wonderful first phone experience. We're delighted Hannah, Oscar and the team took the time to support you with such care, helping you find something that felt right for you. Thanks for sharing such heartfelt feedback.
Three Social Media Team
Louise and Jolie were very friendly and…
Louise and Jolie were very friendly and helpful. I had a lot of questions and they answered all. Explained everything in full. Highly recommend. An asset and credit to your company.
2026年9月12日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hi there, we're delighted to hear Louise and Jolie gave you such welcoming and supportive service. Thank you for the wonderful 5⭐ review. Your recommendation really means a lot to the team. 😊🌟-Three Social Media Team
Good experience and need waiting area.
Really nice experience overall, and the staff were very helpful. I would suggest providing a sofa or some seating space for customers who have to wait. I waited for around half an hour and had to stand the whole time, as both staff members were busy. Having a small seating area would make the experience much more comfortable for customers waiting their turn.
2026年9月11日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hi Jithin, thanks for the lovely review. We're delighted to hear that our team delivered top tier assistance throughout and made your experience a great one. We will take your feedback. If you need further assistance, we are available over call and chat. You can contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They are available Monday to Friday from 8 am to 8 pm, and on weekends from 9 am to 6 pm. Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They are available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm. They'll check everything and guide you accordingly.
-Three Social Media Team
We love Hannah
2026年9月11日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Love hearing this, Amanda 💫 We're thrilled Hannah earned such wonderful praise 🌟
- Three Social Media Team
Very efficient and helpful Louise
Very efficient and helpful Louise? manager in Yeovil branch.
2026年9月11日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
That's brilliant, Pamela 🌟 We're delighted to know Louise's efficient support at our Yeovil branch earned such lovely feedback 💫
- Three Social Media Team
Hannah at the Yeovil branch was…
Hannah at the Yeovil branch was excellent and very helpful
2026年9月9日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
That's brilliant, Teresa 🌟 Hannah clearly made a lasting impression at our Yeovil branch. Your words say it all 💙
- Three Social Media Team
Dann was very efficient and put an old…
Dann was very efficient and put an old lady out of her misery. It was painless and very helpful.
2026年9月8日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hi Christopher, thank you for your review. It's wonderful to know Dann was able to provide the support needed and make everything feel straightforward. We appreciate your feedback. 💜
Three Social Media Team
Hannah was the most lovely and helpful…
Hannah was the most lovely and helpful person ever!! So glad I chose to go with three.
2026年9月8日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Hi Madison, thanks for the lovely feedback. We're delighted to hear that Hannah provided outstanding support with a warm approach and that your decision to choose Three has proven to be a great choice.
– Three Social Media Team
Adam Jolie were super helpful and so…
Adam Jolie were super helpful and so lovely, saved me a bunch of money on a contract and definitely recommend both of them. Gave me such a positive experience!
2026年9月5日
自発的なレビュー
Three UK - 3Store Yeovil からの回答
Thank you for the lovely review, Lucy! We are so glad Adam and Jolie could help you save money on your contract today. Providing positive experiences like yours is exactly what we strive for every day.
-Three Social Media Team
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