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If you want to be scammed out of all of your money choose 3,
It may look like a good and fairly priced deal but they will charge you multiple times per month say you owe hundreds of pounds because of missing payments (which were not missing) and when you call customer service they say there’s nothing they can do so they turn your SIM card off until you pay the money which you don’t even owe. Worst network provider I’ve ever used !

Lebara and Three have caused me to lose my long-held phone number - mobile customers in the UK should think twice before switching network providers.

In August, I was recommended the Lebara Plan, which offered a discounted monthly fee and no annual contract. Consequently, I stopped my monthly plan with Three, which I had been using for over ten years, and switched to Lebara's supposedly contract-free plan. However, after a few weeks, I noticed that some YouTube features had inexplicably disappeared, and network reception was poor. So, I decided to switch back to Three at the Queensway/Bayswater store on October 6th. Unfortunately, this marked the beginning of a nightmare: I lost my UK phone number, which I had used for over ten years.

Besides causing me significant distress, what frustrated me the most was the continuous passing of responsibility between the customer service teams of the two companies, leaving me to bear the consequences alone.

When UK customers wish to switch mobile network providers while retaining their old phone number, they must notify their existing provider to obtain a PAC code. However, the staff at the Three Queensway/Bayswater store failed to remind me of this crucial step.

Moreover, it also seems that the staff member may have informed Lebara of my departure, which led to Lebara erroneously issuing a STAC code. On October 6, 2024, I received a text message from Lebara containing a STAC code, which I later found out indicated Three had notified Lebara of my intention to leave. As a result, Lebara used this STAC code as a reason to completely remove my original number from their system.

Lebara then claimed there was no record of my original number and thus could not provide me with a PAC code.
In reality, they are making excuses to evade responsibility. Besides sending me a text on October 6, 2024, attempting to convince me to stay with Lebara, I called their customer service multiple times hoping to retrieve my PAC code, but they ignored my requests and provided no assistance.

Similarly, Three's customer service was unhelpful, telling me I had to find a way to ask Lebara for the PAC code myself; otherwise, Three could not help me recover my old phone number from Lebara.

Mobile customers risk becoming victims of the fierce competition among telecom companies - please beware, because if your number is lost, no accountability will be taken.

The worst customer service I have ever experienced. Impossible to cancel a contract. They make it so difficult to get throught to anyone on love chat and get any answers or anything done. Avoid like the plague

I used Three's services in Exeter and other cities across the country for over a year. The mobile connection is generally good and stable, but the pricing is higher than what other companies offer. I also had a 5G broadband plan, and it was the worst internet experience I've had since 2004. The 5G coverage is extremely poor, and when the connection switches to 4G, it becomes highly unstable, delivering only about 25% of the advertised speed.

After finding out my old broadband had been runningfor three years alongside my new broadband account ,they owe me £960 approx ,when speaking to the call centre I was told I should have cancelled it which nobody had told me to,their resolution to it was an offer if £150 which I told them was rubbish and am now getting the wheels in motion with Citizens Advice and trading standards when looking at these reviews I'm obviously not the only one having these problems .At least dick Turpin wore a mask

Have been using their service for some years and their customer service is a total scam. Every time you call them, each CS person tells you a different thing, different prices, different plans. Once I talked to one of them for an hour until they agreed to cancel my contract because it had zero reception at my place. But they didn't and the second time I contacted them, they totally denied such an agreement and said we don't have such a policy. Spoke another hour to the new person until he offered the same agreement in the end. just wasted my entire time trying his luck to stop me from cancelling. Today, i called them three times, and every time each person told me a different price for the same plan or totally denied having such a plan. whoever trained their customer services to keep the customers, has taught them wrong. this is treacherous. this is dishonesty, lying and scamming people. it is not marketing and sales. I am so frustrated that I want to avoid 3 until I die. it's so stressful and draining to go through their customer service.

Live chat is useless and doesn't even know their company's policies.

I was a broadband customer on an monthly rolling contract. I cancelled my contract well within time. Over a month later I get aa text saying my bill is ready and to make sure I pay it.

I go into the local Three store and they tell me that cancellations can only be done online.

I contract the live chat, go through the security questions.  As my number and email code never came through.

Turns out they had my name spelt incorrectly in my email, and I asked them to correct it. (I joined in person, so one of their staff filled it in.)

The woman kept saying that I need to cancel within the month or would need to pay for an additional month. I reminded her that I already had but she copy and pasted her scripted response.

I had to get back to work so left it there.

I've sent back my box, in postage they sent me, and got text confirmation that they received it. Then got another text telling me about my upcoming payment.

I contacted Three again.

Apparently they didn't update my email, the next didn't come through either.

This time, I also failed the security questions due to an incorrect address. I've lived at my current address for almost two years. A year longer than I was with them. I never gave them any other address. I told them this, and the fact that they're sent me things to my actual address. They said it wasn't on file.

I wanted to speak to a manager, I did, who said the same things.

They also said that if I didn't send back to sim card I would also have to pay for that.

The letter I was sent said to destroy the sim card to prevent my data from being stolen. A manager should know this.

I asked to the make a formal complaint. She said okay, then said she was going to close it immediately as we can't settle it. That's not how complaints work.

I wanted my complaint to escalated to the complaints department. She said no. We went back and forth for a bit before she agreed to escalate the complaint rather than just open and close another one.

I got a text with a complaint code.

I went into the store with ID had them correct my details. Making sure the only address I had ever given them, the one they sent correspondence to, was the one on the account. They also told me that as a broadband customer the live chat team wouldn't have been able to send me a text to confirm my identity. Sadly, not even the live chat manager is aware of this simple fact.

I contacted live chat again. They told me it was just an automated message, that was already automated before the cancellation was processed. I wasn't going to be charged and can ignore it.

I asked how long the complaint team normally take to get back to people. They said 48 hours. It had been over a week. They said they would chase the for me.

I was a work when the complaint team called back. 9 days after I made the complaint. They work weekends. As I missed their call they sent me this text
"We couldn&039;t reach you to discuss your complaint so we&039;ve closed the case" Even if you ignore the formatting error, it is poorly worded.

They don't want to help you. They don't care about solving complaints, and will close it immediately.

I'm waiting for my next group of days of where I will be making the complaint again.

***TLDR***
Livechat doesn't know how their policies work, encrouge data theft, and close complaints after minute, and refuse to escalate it.

If able to get complaint escalated, over a week wait, and they will close it immediately if you miss their call.

I have lost count of the number of times I have tried to log in to my 3 account without getting through. My contracts ends in December after many many years. Goodbye 3 your the worst communications company around

Horrific my experience over the last two weeks has been awful I phoned up to make a payment of 30 pound they took 121 out my account my bank managed to get this back then two days later they took it again without my consent they have said after me having to spend nearly three half days on the phone to them that I am getting a refund but 7/10 days I don’t believe them as read the reviews I will update if money ever reaches my bank my mental health all time low can’t believe companies can take money without your consent I am lucky because o only have four months left of my contract and will be paying to leave three there customer service team are incompetent please don’t trust them with your bank details and talking to them well there horrible management is a little better but I don’t bank on my money back please choice different companies my health is in a bad state with them

Terrible experience. The coverage in my area is poor, so I decided to cancel my account with Three. It was nearly impossible to do so. I was constantly disconnected from their customer support, you can't cancel your account in person at a Three store, and they intentionally make it extremely difficult to cancel over live chat.

After finally being told my account was cancelled, it wasn't. They continued to bill me without my knowledge, and two years later, I received a letter from a collection agency claiming I owed money for an account I thought had been cancelled.

I paid the outstanding debt, thinking it was resolved. But two months later, another letter arrived from the collection agency, saying I owed money to Three again!

After hours of trying to reach customer service, I was finally told by Three to pay the debt again, and only then would they cancel the account—for real this time. This has been a huge waste of my time and money.

And believe me, the story doesn't end here. It gets even more frustrating, but I won’t go into all the details. Just avoid Three at all costs.

We have had 5g broadband for 3 months and was very pleased until now. We lost internet connection on Friday afternoon and to make things worse our phones run with 3 so there was no connection, a total outage. Had to drive to another town to call them, after getting through and explaining they asked if I could call them in front of the router, obviously they didn’t listen, finally they said there is a fault with the mast and it will be back up and running on Sunday 7.30pm. To be out this long is outrageous. Went to another town and into a 3 shop which was a waste of time, could t tell us anything at all. Then called customer services again on Sunday and went through the same explanation. Now they say it could take up to 7 days to fix??!!

Misleading information from customer service, lazy staff, very poor service, high penalty for cancelling contract even if the service I am paying for is not been provided ...when contacting customer service they said someone will call me back today 6pm but no one did, the chat service is not even available on Saturdays...this one of the many lies I received form them. They should be sued for their lies, I have collected evidence against them and I know how to use them to gey compensation for all the time, energy and even work that got lost because of their misleading behaviours and negligence.

Internet / data / hotspot service problems from day one, even in central London, but no accessible customer service staff via the 333 support line - with data / internet access failure the live chat, as suggested by 333 automated advice, doesn’t work - once on separate WiFi I then spent hours in queues and useless live chats with non-technical staff completely unable to provide a resolution. Avoid if you value your time and money!

I ordered a new contract September 2023 with 3network called to transfer the number from the old contract with 3 to the new one.
Advised I would need a PAC code. Then told I couldn't transfer the number directly from 3 contract to new 3 contract and would need to get another sim to do this.
Told them it's not worth the messing around and to cancel the old contract annd loose the number and I will keep the new contract number.
Gets to August 2024, I'm looking at my banking and realise they have been taking payments every month from that. They tell me I did a partial cancellation not full therefore it wasn't closed and went to a rolling contract, advised this isn't the case but they proceeded to tell me 'it's in the notes and will be charging me again as a 30 day notice of cancellation'.
I've told them I want to raise a complaint and refund and request the calls from when I was ringing them daily. They are unsure if there are any calls to view will not send me them if there is and advised me 'we can see what's written in the notes'.
I've been a loyal customer for years with 4 contacts with them,
I will not be renewing any contract with them if they don't action my compliant and provide me with a refund. What a joke they are like robots working off a screen and do not want to deal with any issues just tell you to visit a complaint page that has been set up which doesn't ask for any details of the issue.

There is only one guy at that job, he is useless and this is obviously a scam. Do not use. I got a sim via Sim Corner and they use this guy for IT issues. My internet keeps dropping and the guy named Suranjan is the man behind it. They try to make you top up your account when you haven't used it all. Shows 75Gb but he says you can only.use 12Gb twice a year...

I had 3 accounts with three mobile anyway cancelled months ago and then notice they was still taking money from my account got in touch with them about it the said my account where all close so I asked why the are taking money from my bank account, I cancelled the direct debit then they said I had another number with them from 2015 to the present day July 2024 a number that I’ve never heard off that’s not ever been used and is a dead number. So I’ve been paying for a number for nearly 9 year! Still waiting to hear from them after 3 weeks anyway today 8th of August 2024 I’ve had a notification from a credit report three mobile have said I’ve missed payments I’m absolutely fuming, think legal action is the only way forward. Advise to potential customers don’t go with this conning network customer service is appalling

I cancelled my contract with Three as over the 24 months I was with them various charges were added in to my bill that didn’t seem accurate (charges for international calls that I hadn’t made for eg). I discovered 7 months after cancelled that they were continuing to charge me over direct debit despite providing me with written confirmation that they had cancelled my contract. When I spoke to customer service they confirmed that their records stated I had cancelled my contract, however they refused to refund me claiming it was my fault for not noticing that they were still charging me. When I started threatening them will legal action they started trying to negotiate with me, offering to first refund me £50, then £70, then £100 - despite the full amount I was owed being almost £400. They did eventually refund me the full amount when I said I’d be reporting them to the regulator. Whole thing was extremely unprofessional and absolutely shocking. Despite Three having some of the better deals I refuse to ever use them again. You can’t trust these guys. Be very careful with this company and watch your bank statement carefully to make sure they’re not charging you when they shouldn’t be.

Dossier Fragrances: I recently inadvertently signed up for a subscription service for Dossier Fragrances. I requested that Dossier cancel the subscription. Dossier's staff was so gracious, warm, and personable in their dealings concerning the matter, I was taken aback.
These are very, very rare qualities in an organization; the experience was almost a throwback to the past, which is why I will buy again and again from Dossier.
That, and the fact that their fragrances are cruelty-free, will peg me as a long-time customer.
It just doesn't get any better than that, in my estimation. Jill Dormer-Jamieson

I had accounts for phones and a tablet with this company up till August 2023, I did not renew them and asked for them to be closed. I also cancelled the payments. Unbeknown to me they continued taking money from my account for a further 8 months, in total £352 ! My bad for not spotting this, but they were amounts I had grown used to seeing going out and overlooked them. I have challenged them, shown bank statements, but they pretend they do not know anything about this, strange, as they knew who I was as they continued to steal money from my account.
Stay clear of this company of thieves is my warning !

Please don't waste your money with this company. Signal is a total joke. I'm half way through my contract and I might as well flush my money down the toilet. I never leave negative reviews but I have to have five attempts to load a simple email. Don't even bother if you like watching videos as it's never going to happen. Contacted 3 Live chat and apparently it's busy in my area so there's nothing they can do.

On a lucky day I might get 5g if I hold a position and don't move my phone. POOR!!!