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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I booked Timberwise for a woodworm & damp survey on an 1800s cottage having seen they were Which? recommended. The process has been pleasingly thorough from initial survey with Peter, follow up appoin... もっず芋る

5぀星のうち5の評䟡

I asked for a survey to decide how to tackle a problem with an intermittent flooding of the cellar in an old property. A free survey was carried out by Tim Fenner. This was very thorough. Tim was ve... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We engaged Timberwise to apply a woodworm treatment in our loft. The communication and service was excellent throughout. The contract manager Mark gave us very clear and detailed information prior... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Contacted Timberwise regarding wet rot to timber floor joist causing floor to drop in my 2 bed terrace house. Spoke to Kerri who was very helpful and gave all details. Surveyor Mark Quinn arrived at a... もっず芋る

䌁業が回答したした

䌁業情報

  1. 防氎加工䌚瀟
  2. 害虫・害獣駆陀サヌビス
  3. 䞍動産管理䌚瀟

圓該䌁業による蚘述

Timberwise is the UK’s largest privately owned, family run, Property Care Company and that is something we are hugely proud to say. Our service offering spans nationwide with Timberwise branches across the country. Not only does this mean we can offer a quality services we are proud of to every home in England, but it also means we have critical local knowledge no matter where you live. Our professional experience has been gained over 50 years and is backed up by long term guarantees. We provide Property Care and Preservation services for both domestic and commercial properties so no matter what the scale of the issue may be, our experts have the knowledge and skills to make your property great again. Our services include, Basement Waterproofing, Dry Rot, Wet Rot, Damp and Woodworm amongst many more. Your property is likely to be the largest single investment you will ever make and with Timberwise you will have the peace of mind that professional excellence comes as standard. You can trust Timberwise to provide you with the ideal solution for all your property preservation needs.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

318件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

The Timberwise Report has been a gamechanger.

The cost of the report from Timberwise was excellent value for money. The inspection of my property was comprehensive/thorough and the report was excellent. I am now able to get quotes for the repairs required based on an accurate assessment of the work needed. I do not have to rely on the trades folk making their assessment, which from previous experiences has not always been accurate. I definately will be using Timberwise again.

2025幎7月21日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for your great feedback Vanda. We're so pleased to hear that the report made such a positive difference and provided the clarity you needed. It's good to know you found the survey thorough and the report useful for moving forward with the right repairs. We really appreciate your comments about the value and are glad to hear you'll be coming back to us in the future.

5぀星のうち5の評䟡

knowledgeable, polite and thorough

Martin arrived on time and was professional courteous yet down to earth and very knowledgeable. He gave a thorough assessment and explained options in a way which was easy to understand.

2025幎7月25日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you taking the time to leave a review. We're really pleased to hear that Martin made a great impression and that you found his approach professional, polite, and easy to follow. He always aims to offer clear, helpful advice and a thorough service, so it's great to know that came across. We appreciate you taking the time to share your experience.

5぀星のうち5の評䟡

Great information and no pushing for work

Keith came around and assessed the level of damp in our cellar which had previously been raised as a concern by a surveyor. He took measurements showed us the minor issue we had and recommended that minimal works were needed. He did provide some advice on what may help improve the airflow in the cellar but made it clear it was completely optional. Very professional and gave great unbiased advice.

2025幎7月23日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you fortaking the time to leave a review Alexander. We're really glad to hear that Keith provided such a clear, professional, and no-pressure assessment of your cellar. It’s important to us that customers feel informed and confident in the advice they receive—without feeling pushed into unnecessary work. We’ll make sure to pass your comments on to Keith. If you ever need further help or advice, we’re here when you need us.

5぀星のうち5の評䟡

Excellent from start to finish

Our buyer had a homebuyers survey on our property which noted some areas with high damp readings so we arranged for Timberwise to carry out a damp survey & report, and advise on any remedial works needed.
They are really easy to get in touch with, the team who answer the phone are friendly and helpful. The survey was cheaper than all other companies we enquired with and we found them the most upfront and easy to arrange things with.
Our surveyor Thomas Knight was prompt, down to earth and helpful -- he confirmed that we indeed had no issues with damp and no remedial works needed. He could've easily pushed us a damp proofing treatment but instead he was totally upfront and honest that nothing was required -- that's how you know this is a company based on integrity and good service rather than money making.
We were advised a 3-5 day turnaround for the report however we received it in under 36 hours and the report was exactly what we needed.
Many thanks to Thomas and the team at Timberwise -- we hope to not need your services again, but you will be our first choice if we do.

2025幎7月21日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for taking the time to leave a review. We're really pleased to hear that your experience with Timberwise was such a positive one—from the initial phone call right through to the survey and report. It's good to know that Thomas provided honest, clear, and professional advice, and that our team’s transparency and quick turnaround gave you peace of mind during what can be a stressful time when selling a home.

We’ll be sure to pass your kind words on to Thomas and the rest of the team. Should you ever need us again in the future, we’d be more than happy to help.

5぀星のうち5の評䟡

Donald - damp proofing superstar! Amazing service.

Donald did an amazing job damp proofing our walls, then plastering over them. He is also a lovely chap to boot, and would absolutely recommend him to anyone for great banter and a job very well done! :)

2025幎7月16日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for your fantastic review. We're so pleased to hear that Donald provided such excellent service and delivered high-quality damp proofing and plastering work. It’s always great to know our team not only does a great job but brings a positive attitude to site too. We’ll be sure to pass on your kind words - and the praise for the banter - to Donald. Thank you for your recommendation and for choosing Timberwise.

5぀星のうち5の評䟡

Woodworm treatment

Richard and Matty gave our loft and garage treatment for woodworm after finding active woodworm in the garage roof. The team were polite, efficient and friendly, they cleaned up well after themselves, all good.

2025幎7月7日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for your review. We're glad to hear that Richard and Matty provided an efficient and friendly service while treating your loft and garage for woodworm. It's great to know they left everything clean and tidy afterwards. We’ll be sure to pass on your kind words to them both. Thank you for choosing Timberwise.

5぀星のうち5の評䟡

Timberwise - 5 Star Service

Timberwise were contracted by our insurance company to undertake repairs to the Solum of our property. Communication prior to arrival was first class with Chris stepping us through all proposed works via the telephone. Simon was then assigned to complete the works, we found him to be very polite and courteous and worked tirelessly whilst on site. He completed all works to a very high standard whilst taking every effort to ensure the rest of the house was unaffected by the works. Upon completion he then stepped us through all elements of the repair with images provided to demonstrate the work that was done. We cannot thank him again for the professionalism demonstrated whilst at our home. My wife and I would not hesitate to recommend Timberwise.

2025幎6月25日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for taking the time to leave such a detailed and thoughtful review. We're very pleased to hear that your experience with Timberwise, from the initial communication with Chris to the completion of the work by Simon, was so positive.

It’s great to know that Chris kept you fully informed from the outset, and that Simon carried out the repairs with such professionalism, care, and attention to detail. We're especially pleased that efforts were made to protect your home throughout, and that Simon took the time to walk you through the completed work with clear explanations and supporting images.

We’ll be sure to pass on your kind words to both Chris and Simon. Thank you again for your recommendation and for trusting Timberwise with your home.

5぀星のうち5の評䟡

Great service and great work

I received tremendous support from Forrest Hamilton at Timberwise Scotland, who had the patience of a saint answering an endless stream of annoying questions from the insurance company. The insurance claim approval process dragged out for nearly a year, and Forrest kept dealing with it with a great attitude.

When it came to the main work, which was horrifically messy and dusty, Ricky did a great job protecting our flat and minimising dust migration.

Finally, Jordan came to finish off the job (after plastering and cornice reinstatement by others) with some joinery work, which was top notch. Super friendly guy to boot!

Laura Ross, who coordinated the works, was also very friendly and helpful.

Overall, it went very smoothly with Timberwise, and I'd happily use them again (although I hope I won't have the need to!)

2025幎6月2日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for taking the time to share such a detailed and generous review. We're really pleased to hear that Forrest, Ricky, Jordan, and Laura all played a part in making a challenging process more manageable for you.

Forrest’s patience and professionalism throughout a lengthy insurance process is truly appreciated, and it's great to know Ricky took such care to protect your home during the messy stages of the work. We're also glad to hear that Jordan’s joinery work met your expectations and that Laura kept everything running smoothly in the background.

We understand how disruptive this kind of work can be, so it's great to know it was handled with care and consideration from start to finish. Thank you again for your kind words and for choosing Timberwise Scotland. We hope you won’t need us again any time soon—but should you ever do, we’ll be here to help.

5぀星のうち5の評䟡

The Timberwise technician that visited


The Timberwise technician that visited our house was Chris Ricketts. Chris was with us 7 days in total. Each day Chris was prompt, courteous, worked extremely hard during some very hot weather and left the house clean and tidy at the end of every day. His work was exemplary and we are very pleased with the finish of the treated walls. If you are using Timberwise in the South East be sure to ask for Chris!

2025幎6月25日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for taking the time to leave a review. We're delighted to hear that you were so pleased with the work carried out by Chris Ricketts. His dedication, professionalism, and attention to detail—especially in challenging conditions—are very much appreciated. It’s great to know the treated walls were finished to such a high standard and that your home was left clean and tidy throughout. We’ll be sure to pass on your kind words to Chris. Thank you again for choosing Timberwise and for your recommendation.

5぀星のうち5の評䟡

Good impartial advice.

We’d had bad experience of a previous timber company who changed us for a non report and wouldn’t answer our complaints so we were cautious when Keith arrived to check our woodworm issue. Keith the surveyor was courteous and professional. He said that the problem was not active and didn’t try to talk us into any expensive (and unnecessary) treatment. This was professional and impartial advice with no upselling and I’d be happy to recommend Timberwise to anyone.

2025幎6月24日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for your review and for sharing your experience. We're really pleased to hear that Keith was able to provide clear, honest, and professional advice, especially after the difficulties you'd had with a previous company. It's important to us that our customers feel confident and well-informed, without any pressure. We’ll be sure to pass on your kind words to Keith. Thank you again for your recommendation and for choosing Timberwise.

5぀星のうち5の評䟡

Absolutely superb service from the


Absolutely superb service from the whole Timberwise team from start to finish. Special mention to Kevin who was neat and tidy, super friendly and the finish of the work completed was second to none.
Highly recommend

2025幎6月5日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for your kind review. We're really pleased to hear you were happy with the service from start to finish, and especially with the work carried out by Kevin. It's great to know you found him friendly, tidy, and that the quality of the finish stood out. We’ll be sure to pass on your feedback to him and the rest of the team. Thank you for your recommendation and for choosing Timberwise.

5぀星のうち5の評䟡

We have just had some damp proofing


We have just had some damp proofing carried out and the service was so professional, tidy and efficient. Thank you for all those that worked on this project. Special thanks to Adrian, Kevan and Justin.

2025幎6月4日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for taking the time to leave a review Jane. We’re so pleased to hear that you were happy with the damp proofing work and the professional, tidy, and efficient service you received. We’ll make sure to pass on your special thanks to Adrian, Kevan, and Justin — Thanks again for choosing Timberwise.

5぀星のうち5の評䟡

Tim, Matt and Matty - Timberwise superstars!

We've just purchased an old cottage and we found out that two of the wooden window lintels were rotted. Tim came around to take a look and provided excellent advice and a plan of action. Matt and Matty then came in to replace the lintels and carry out preventative woodworm treatment of the whole cottage. They did an absolutely sterling job - professional, precise and exactly what we were looking for. Great team and would highly recommend Timberwise!

2025幎5月2日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you so much for your fantastic review Gabriella. We're delighted to hear that Tim, Matt, and Matty were able to provide the support and expertise you needed for your new cottage. It’s great to know the team delivered exactly what you were looking for with professionalism and precision. We’ll be sure to pass on your kind words to everyone involved. Thank you again for choosing Timberwise — and best of luck with your new home.

5぀星のうち5の評䟡

Timberwise were fantastic from start to


Timberwise were fantastic from start to finish. Nick who fitted all new joists, floorboards and installed 10 subfloor vents to our property was highly professional, efficient and meticulous in all work carried out. Timberwise and Nick were also extremely helpful with all my questions and jobs were booked in quickly ensuring all work was completed promptly.

2025幎5月28日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for your review, Kevin. We're so pleased to hear that you had a great experience with Timberwise, and that Nick made such a positive impression. Your comments about his professionalism, attention to detail, and efficient work mean a lot to us — he's a valued member of our team. We're also glad we were able to respond quickly and provide the support you needed throughout. We'll be sure to pass along your kind words to Nick and the rest of the team. Thank you again for choosing Timberwise.

5぀星のうち5の評䟡

Excellent service from Keith and Timberwise

Keith the surveyor came today regarding a damp issue in my garage. He thoroughly examined the area of concern both internally and externally and fully explained the issue recommending what needed to be done externally first and to then give a period of time for the area to dry out and if I then continued to have problems to contact Timberwise again for remedial works. I absolutely highly recommend Keith and Timberwise because good honest advice was given. Thank you so much because I am a single female pensioner and Keith has put my mind at rest.

2025幎5月20日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you so much for your review Elaine. We're really pleased to hear that Keith was able to provide you with clear, honest advice and reassurance. It’s so important to us that our customers feel informed and supported, especially in situations that can be worrying. We'll be sure to pass on your feedback to Keith. Thank you again for your recommendation.

5぀星のうち5の評䟡

Chris Walker excellent surveyor

Chris Walker, the surveyor was in my view excellent. He was knowledgeable, highly experienced, professional and gave us clear, intelligent advice on our property. We would certainly contact him in the future if we need any advice.

2025幎5月14日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for taking the time to leave a review. It's good to know that Chris provided such an excellent experience. His knowledge, professionalism, and clear advice are exactly what we aim to deliver. We’ll make sure your kind words are passed on to him. Should you need any further assistance in the future, we’d be more than happy to help – don’t hesitate to get in touch.

5぀星のうち5の評䟡

Professional, reassuring and excellent service

I sought a few surveys and quotes after discovery of a dry rot outbreak in my kitchen. Right from the off Lewis my surveyor in Leeds put me at ease. His knowledge experience and helpful advice, along with the company's longevity, 20 year guarantee, good T&Cs and dry rot expertise made it an easy choice. Lewis made a very stressful situation feel manageable. The workmen Mark and James were reliable and prompt and worked efficiently with professionalism. Also great comms with the planning team who shuffled work around to prioritise my job because I was so worried about it - wow! Overall an excellent experience with Timberwise in a difficult situation. I cannot recommend them enough. The price overall was affordable with the proposal they put together. Very happy.

2025幎5月8日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you so much for your detailed review Fran. We're delighted to hear that Lewis, Mark, James, and the rest of the Timberwise team in Leeds were able to support you through what must have been a very stressful time. It's great to know that our expertise, communication, and commitment to customer care helped make the process more manageable for you. We’ll be sure to pass on your kind words to everyone involved. Thank you again for choosing Timberwise.

5぀星のうち5の評䟡

timberwise

Rodney, the surveyor, was very thorough and showed us anything that was to be addressed. Also helpful with questions afterwards. Ashley was very efficient and understanding when booking in the woodworm treatment. And top marks to Graham , who carried out the treatment, punctual and completed the job to a high standard, exaining all that was to be done. Took pride in his work. Would recommend.

2025幎5月2日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you so much for taking the time to leave a review and your detailed feedback on your experience. We're delighted to hear that Rodney, Ashley, and Graham all contributed to a smooth and positive experience. It's great to know that Rodney was thorough with the survey, Ashley made the booking process easy, and Graham delivered the treatment with such care and professionalism. We really appreciate your recommendation and are always here if you need us in the future.

5぀星のうち5の評䟡

Well what can I say other than 5*

Well what can I say other than don’t doubt this company.

Keith the managing surveyor from Timberwise Yeovil branch came to see me with a view to installing the osmosis system (or anything he suggested would be a solution.)
Fair to mention at this point I’d done several works that in my view had not worked. Spent a fortune on these so-called solutions from other trades people none solving the issue. All had no post work support.
Convinced my self I was sat on a river with no solution.

I heard about the osmosis system so found Timberwise.
He arrived on time and was a really nice person to boot. He listened carefully, not like something other trades had done, then asked if he could take readings of the walls.
He took damp readings in a number of places.
Imagine my shock when time after time the readings said no damp at all. I’d shown him the worst too.

Bless him he took time to explain my issue was salt and as my old walls were quite thick they needed time to stabilise. All I needed was patience.

He could have just sold me the system but he did not.

He put me first. He also suggested a remedy for a small wall that I had not done anything with in the short time I have been here. Again I just need time before that’s done.

So my experience of Kieth from Yeovil Timberwise is he is amazing. Timberwise are lucky to have him and def don’t pay him enough. I can’t speak for other employees but Kieth should do the training if they are not following his lead.

Yes the company did not make a sale on this occasion, but I will use them for that wall and any future work.
Also
My neighbour asked how the appointment had gone as she has a really bad damp issue so I gave her his details and she’s going to get in touch, it’s a lot bigger job hers.
Rather proves the point that goodwill generates business, I def won’t recommend the previous builders who I actually paid. However Kieth I would not hesitate to and who did not charge me a penny.

His knowledge is truly amazing, and nice to boot.

Thank you so very much to him, finally a company that values your business and is honest
There are some around taken me 4years but bingo.

2025幎2月27日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thanks for taking the time to leave a review Catherine and the amazing feedback about your experience with Keith. We'll be sure to pass your kind words on to him.

5぀星のうち5の評䟡

Timberwise Exeter (Adam)

Timberwise Exeter (Adam), was extremely professional and knowledgable, explaining the root cause of my problems and potential solutions in a very simple manner. It’s refreshing to find a company that doesn’t just go for the ‘hard sell’.

2025幎2月27日
自発的なレビュヌ
Timberwise ロゎ

Timberwise からの回答

Thank you for taking the time to leave a review Keith. It's good to know that Adam provided a professional and knowledgeable service, taking the time to explain the root cause of your issues and potential solutions clearly. At Timberwise, we believe in honest, expert advice without the hard sell, so it’s great to know you found our approach refreshing. If you ever need any further assistance, please don’t hesitate to get in touch.

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