TLW Solicitors レビュー 

61
•
TrustScore 5段階評価の3.5

3.3

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5つ星のうち1の評価

I’m shocked by the level of incompetence displayed by TLW Solicitors. They represented someone close to me who had lost several thousand £££ in a bank transfer scam that happened in 2018, but the Fin... もっと見る

5つ星のうち2の評価

The case took several years to settle, we've had different people dealing with the case whom have all stated either verbally or in written emails and letters that they expect the case to be settled/ p... もっと見る

企業が回答しました

5つ星のうち4の評価

Accepted a marketing call about mis-sold solar panels. Didn't expect to get anything. TLW were very thorough, some repeated form filling but ultimately received compensation that had never thought I... もっと見る

企業が回答しました

5つ星のうち5の評価

TLW dealt with a pension claim for me and I can’t thank them enough. I have real difficultly understanding pensions, like a lot of people, but Alex explained everything clearly and kept me fully updat... もっと見る

企業が回答しました

企業情報

  1. 法律サービス

当該企業による記述

TLW Solicitors provide a wide range of legal services to both individuals and business clients. We work hard to deliver the best possible outcome through our professional yet personable approach. As a forward thinking, client orientated legal firm, TLW Solicitors have grown into one of the UK’s leading litigation firms. Within our range of practice areas we work closely with you, providing support and expertise in litigation. Our team of solicitors are professionals, experts in their field and passionate about securing the best results for clients.


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3.3

まあまあ

TrustScore 5段階評価の3.5

61件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.3

すべてのレビュー

(61)

過去12か月のレビュー数: 0件

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5つ星のうち1の評価

Utterly incompetent

I’m shocked by the level of incompetence displayed by TLW Solicitors. They represented someone close to me who had lost several thousand £££ in a bank transfer scam that happened in 2018, but the Financial Ombudsman Service quite rightly threw the complaint out because TLW pleaded that the victim was entitled to reimbursement under the Contingent Reimbursement Model (CRM) despite this code of practice not being introduced until 28 May 2019. So my friend didn’t get any money back, and this was entirely down to the astonishingly inept work done by TLW solicitors. I have seen the rejection letter by the FOS and it leaves no room for doubt.
TLW Solicitors is evidently yet another “law firm” that jumped on the scam-refund bandwagon and has very little idea how to represent victims of bank transfer fraud. In fact, TLW Solicitors is pretty much representative of the poor standards you will find out there. Very few people truly understand how to complain to banks and the FOS. If you appoint TLW Solicitors and you do get your money back, it probably means that you could have done it on your own - TLW only win easy cases.

2024年7月24日
自発的なレビュー
5つ星のうち5の評価

Pension Claim Success

TLW dealt with a pension claim for me and I can’t thank them enough. I have real difficultly understanding pensions, like a lot of people, but Alex explained everything clearly and kept me fully update d throughout the claim. Everyone I spoke to was friendly and approachable and made the claims process easier to deal with. I wouldn’t hesitate to use them again!

2024年5月21日
自発的なレビュー
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Ms Parsons,

It's great to hear Alex explained things clearly and kept you fully updated throughout your claim. Thank you for choosing TLW Solicitors and for your feedback.

Wayne,
Operations Manager.

5つ星のうち5の評価

What a service!!

I first heard about this company online as they were offering their services to people who had a bank overdraft for a number of years.
I first got in touch last year and they have been so good in helping me claim my money back!
I dealt with Florina first who excellent but then I was passed over to Elaine.
She was nothing but professional from the start.
Every step was communicated efficiently and effectively right the very start.
She got a nice refund from my bank, something which I didn't even know I was entitled to.
I would definitely recommend this company to everyone!

2024年3月4日
自発的なレビュー
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mr Harris,

It's great to hear that Florina and Elaine have provided such fantastic service throughout and have brought your claim to a successful conclusion.

Thank you for your feedback - I have passed your comments to Elaine and the team.

Wayne.
Operations Manager.

5つ星のうち5の評価

Very easy to deal with and resolved my…

Very easy to deal with and resolved my claim quicker than expected. Was kept updated throughout the process and was able to do everything online.

2024年2月28日
自発的なレビュー
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Client,

I'm pleased to hear that the team were easy to deal with and resolved your claim sooner than expected. Thank you choosing TLW Solicitors and for your feedback.

Wayne,
Operations Manager.

5つ星のうち5の評価

From start to finish TLW Solicitors…

From start to finish TLW Solicitors have done a wonderful job for me.
The staff have been excellent.
Well Done.

2024年2月2日
自発的なレビュー
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mr Ludhera,

Thank you for taking the time to leave a review. It's great to hear our team have done a wonderful job. I will pass on your comments to Lauren and the team.

Wayne,
Operations Manager.

5つ星のうち5の評価

Really professional from start to…

Really professional from start to finish Lauren Darke and her team were fantastic.
Would recommend got me a decent pay out

2024年2月5日
自発的なレビュー
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mr Deal,

I'm pleased to hear you would recommend TLW Solicitors and I will pass on your comments to Lauren and the team.

Thank you for leaving a review and choosing TLW Solicitors.

Wayne,
Operations Manager.

5つ星のうち1の評価

Total nightmare from start they say…

Total nightmare from start they say emails send and messages sent yet have nothing on my phone and called more than once to sort this out yet no call sorted the problem out myself with out any help from them yet still send me a bill for 500 pound and they can’t tell me what for so gave them the opportunity to sort this so now time for the ombudsman to sort out do not like the fact they think I am a liar not on at all

2024年2月5日
自発的なレビュー
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mr Trueman,

Thank you for taking the time to leave a review. I'm sorry on this occasion you feel the service we provided and/or outcome was not what you expected.

All reviews are important to us, whether the feedback is positive or negative and I understand that one of our directors has responded to you and is currently dealing with your query.

Thanks
Wayne

5つ星のうち5の評価

Just got a letter saying I'm getting my…

Just got a letter saying I'm getting my overdraft charges back and a bit more couldn't of done it without TLW Solicitors

2023年12月13日
自発的なレビュー
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mr Newton,

I'm pleased to see your claim is concluding successfully and you are happy with the result. I will pass on your comments to Elaine and the team.

Thank you for choosing TLW Solicitors and for your feedback.

Wayne,
Operations Manager.

5つ星のうち5の評価

I carnt thank TLW Solicitors enough for…

I carnt thank TLW Solicitors enough for taking on my case and retrieving my pension which I thought I had lost, I couldn't have managed this minefield myself, thank you so much.
Rachel

2023年10月11日
自発的なレビュー
TLW Solicitors ロゴ

TLW Solicitors からの回答

Hi Rachel,

Thank you so much for your review. It's great to hear we guided you through a difficult process and obtained a result you are happy with.

Wayne,
Operations Manager.

5つ星のうち5の評価

Efficient and patient

My case has now concluded with a satisfactory payment. The solicitors explained clearly what information I needed to provide and were patient when I was slow to follow up due to other pressures on my time.

2022年8月5日
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mrs Mair,

I'm pleased to hear we achieved a result your are happy with and you rate our service as five star.

Thank you for choosing TLW Solicitors and for your feedback.

Wayne,
Operations Manager.

5つ星のうち5の評価

Good service.

Recently had a positive experience with this company. Very helpful and professional.
Good customer service.

2022年7月28日
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Julia,

It's great to hear your experience with us was positive and you rate our service as five star.

Thank you choosing TLW Solicitors and for your feedback.

Wayne,
Operations Manager.

5つ星のうち5の評価

Lauren was fantastic

Lauren was fantastic from start to finish. She was second to none with her response every time I emailed with a question. If anyone used TLW solicitors I would recommend you ask for Lauren as she is fantastic! Thanks for everything Lauren

2022年7月28日
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mr Short,

I'm pleased to hear you rate our service as five star. I have passed on your feedback to Lauren.

Thank you for choosing TLW Solicitors.

Wayne,
Operations Manager.

5つ星のうち5の評価

Thank you TLW Solicitors!

I found TLW solicitors to be very helpful, extremely good at explaining the procedure and keeping me updated all the time. It has taken a while but that was explained to me at the beginning, without their diligence and continued updates, advice and encouragement I would have probably given up, with their expertise I have received compensation. I cannot recommend them enough, thank you for everything.

2022年7月22日
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mrs Brown,

It's great to hear we explained things clearly and kept you up to date with proceedings, achieving a successful outcome in your claim.

Thank you for choosing TLW Solicitors and for your feedback.

Wayne,
Operations Manager.

5つ星のうち5の評価

Very satisfactory service throughout…

Very satisfactory service throughout friendly and efficient service I would recommend to family and friends

2022年7月21日
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mr Cannell,

I'm pleased to hear you are very satisfied with the service we provided throughout your claim and you would recommend TLW to your friends and family.

Thank you for your feedback.

Wayne,
Operations Manager

5つ星のうち4の評価

Mis-sold Solar Panels

Accepted a marketing call about mis-sold solar panels. Didn't expect to get anything. TLW were very thorough, some repeated form filling but ultimately received compensation that had never thought I would.
Kept me well informed throughout. 25% of award was payment for the work. Seems a lot but I wouldn't have got any compensation without the work of TLW.

2022年7月12日
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Client,

It's great to hear that we achieved a successful outcome in your claim and you thought we were very thorough in our approach.

Thank you for your feedback.

Wayne,
Operations Manager.

5つ星のうち5の評価

Thanks for all the work you did to…

Thanks for all the work you did to recover our money

2022年7月12日
TLW Solicitors ロゴ

TLW Solicitors からの回答

Dear Mr Pretty,

I'm pleased to see we were able to achieve a successful outcome in your claim and you rate our service as five star.
Thank you for choosing TLW Solicitors.

Wayne,
Operations Manager.

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