Tollers Solicitors レビュー 

50
•
TrustScore 5段階評価の3.5

3.7

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5つ星のうち5の評価

As first-time buyers, we had no idea what to expect from the home-buying process, but Tollers made it genuinely smooth from start to finish. A special mention for Kimberley Osborne, who was fantastic... もっと見る

5つ星のうち1の評価

A complete waste of money. They appeared far more interested in taking fees than in pursuing justice. I wish I had read the other reviews before engaging them. After just one video call, I was left fe... もっと見る

企業が回答しました

5つ星のうち5の評価

Professional, personable and prompt. David Wootton and Elaine were helpful in every way and made time to see us if requested. They were overseeing our sale and our purchase and hit the deadlines as... もっと見る

5つ星のうち5の評価

I used Tollers for Conveyancing on 2 properties. Both the sale and purchase were complex and Tollers were excellent. Kirsten Blaikie was in touch with all parties regularly, and towards the final stag... もっと見る

企業情報

  1. 法律サービス
  2. ・
  3. 家族法専門弁護士
  4. 雇用専門弁護士
  5. 法律事務所
  6. 離婚専門弁護士
  7. 老人福祉法専門弁護士

当該企業による記述

Building on the Tollers 145 year history servicing its local communities and whilst staying true to our traditional values. It is time for Tollers to provide a fresh approach to supporting our clients, who are at the heart of everything we do.


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3.7

まあまあ

TrustScore 5段階評価の3.5

50件のレビュー

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3つ星
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1つ星

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3.7

すべてのレビュー

(50)

過去12か月のレビュー数: 9件

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5つ星のうち5の評価

Fantastic support for first-time buyers

As first-time buyers, we had no idea what to expect from the home-buying process, but Tollers made it genuinely smooth from start to finish. A special mention for Kimberley Osborne, who was fantastic throughout. Her communication was excellent, and she took the time to talk us through each step so we always knew what was happening and why. Nothing felt rushed or confusing, even as newcomers to the process. We couldn't have asked for a better experience and would highly recommend them to anyone buying their first home.

2026年7月23日
自発的なレビュー
5つ星のうち5の評価

Helpful and sympathetic advice

We had a meeting with Emma to talk about family financial matters, and she was very helpful, kind and understanding. In the future, I will have no hesitation in going back and using their services.

2026年7月1日
自発的なレビュー
5つ星のうち1の評価

Couldn't find time to respond to my enquiry for the sale of 12 properties

I had approached Tollers on or before the 20th May, looking for the conveyancing firm to handle the sale of 12 properties. Having received an email requesting further information, which I replied to without delay, I chased them for a proposal and eventually on the 3rd June I appointed another firm. Very disappointing, unacceptable delay and lack of customer service. Despite their 150 conveyancing team, their excuse was "they had to cover for a colleagues unexpected leave" shocking.

2026年6月3日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Dear Mr Turney

We take all negative feedback very seriously and investigate matters when criticism is received.

In the case of your enquiry a full review has been carried out. Our review has revealed that you made contact with Tollers on 19 May 2026. It is correct that your enquiry related to the sale of 12 properties, however, it was far from straight forward. All of the properties were leasehold. Most only had a short lease remaining. You were personally not the seller. It was proposed that the sales might be conducted through a number of different transactions to include direct sales or by way of auction or by way a sale of a number of properties to an institutional buyer. It is correct that we asked you for more information on 20 May and that you provided this. You thereafter advised that you were then away with limited access to emails until Thursday 28 May.

What you proposed did not constitute a standard residential conveyancing process. There were several potential routes to market which required Tollers to evaluate matters in more detail before providing different quotations. In addition, due to the length of leases that remained in respect of the majority of properties this required Tollers to undertake specific enquires in relation to each property before providing a quote to you.

Contrary to what you have said in your review, Tollers Conveyancing team is not 150 strong. Our Corby office where your enquiry was received has 3 conveyancers and not 150. It is correct that one of our conveyancers was on leave however that in itself does not alter Tollers position that the enquiry that you made required significant consideration due to the varying proposals to include potential lease extensions, auctions, portfolio sale versus individual sales.

You returned from your holiday on Thursday 28 May. You posted your negative reviews on 3 June which was essentially 4 working days later.

We do not agree that Tollers service was disappointing with an unacceptable delay and a lack of customer service. Our Team was working on your quotation which, as explained above was far from straight forward and reasonably our Team was ensuring that it evaluated all that you would require. That takes slightly longer and is not unreasonable behaviour. Your comment that staff covering leave is ‘shocking’ is far from reasonable particularly as you have a misconception of the size of the conveyancing team at Tollers’ Corby office.

5つ星のうち5の評価

Thank you Amy & Kya

A huge thank you to Amy, Kya and the team at Tollers in Stevenage who acted on our behalf for both sale and purchase. Super-efficient, easy to contact and a real pleasure to deal with throughout. Thank you All.

2026年5月18日
自発的なレビュー
5つ星のうち5の評価

We are first time buyers and we used…

We are first time buyers and we used Tollers for the legal process of buying a house. The moment Amy Marvell and Kya Purchase took over our case, things moved quickly - they were very efficient with every step, very patient with ALL our questions and queries and kindly explained everything clearly. If these two ladies have your case - you are in good hands.
Thank you Ladies.
Victor and Lize-Marie

2026年3月27日
自発的なレビュー
5つ星のうち5の評価

We recently worked with Amy Marvell on…

We recently worked with Amy Marvell on the purchase of a property using bridging finance after issues with a mortgage. The process had its fair share of hurdles, but Amy got everything moving quickly as soon as she could, if it wasn’t for her, we wouldn’t have completed.

Amy was easy to talk to, quick to respond, and genuinely felt like she was in our corner the whole way through. We’ll definitely use Amy for all of our purchases. Thanks Amy!

2026年1月30日
自発的なレビュー
5つ星のうち1の評価

Dealing with Alisha at the moment

Dealing with Alisha at the moment. Appalling. She seems to make life as difficult as possible. We was told it would take a week to get our power of attorney through. It is now two weeks and all that keeps happening is more and more obstacles put in front of us. At the end of my tether at the moment. A simple task made as difficult as possible.

2025年11月14日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Dear Mr Coleman

We have heard from the Head of Department and understand that you are coming in to the Tollers office today to provide the various documents and ID that is required, so we can release the documents relating to your family member.

With regard to the comments in your review, as a firm of solicitors we are bound by strict professional conduct rules and, as a result, we have to maintain robust processes in order to safeguard client confidentiality when requests to release confidential client documents are received. Whilst it is appreciated that having to comply with these requirements may have been frustrating for you, the conduct of our member of staff Olesia was entirely appropriate as she was following these processes as she is required to do.

Team Tollers

5つ星のうち5の評価

Highly recommend!!!

What can I say!! Kimberly has smashed it out the park, worked around the clock and got us our dream house in the quickest turnaround time. She’s incredible, I highly recommend!!

2025年11月13日
自発的なレビュー
5つ星のうち1の評価

Go here for being ripped off and sleepless nights

I should have read reviews on here before.
People who rate them good aren't doing an injury claim. The surgeon told me they were handling 30+ similar cases ! DO NOT fall for their trick of getting you to use your Legal Costs cover. They work with the Defendants lawyer to divi up the bounty between them. They refuse point blank to justify their time charges. The Ombudsman took 8 years to give them a slap on the wrist. If you want to sleep at night then go elsewhere, or better, do it yourself - it's not hard.

2024年11月13日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Dear Mr Martell,

Having thoroughly checked our records and systems, we cannot find a client, current or historical, with your name.

Tollers Solicitors take negative reviews of this nature very seriously and are happy to investigate further for you. To do this please contact the solicitor who dealt with your matter, so that they can implement the correct procedure. Please contact them via email or by telephone on 01604 258558.

Regards Tollers Solicitors

5つ星のうち1の評価

ALL FEE, NO FIGHT.

A complete waste of money. They appeared far more interested in taking fees than in pursuing justice. I wish I had read the other reviews before engaging them. After just one video call, I was left feeling deflated, disappointed, and deeply let down. My advice: look elsewhere for a solicitor who genuinely cares about their client’s case.

2025年3月1日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Tollers Solicitors take negative reviews of this nature very seriously and are happy to investigate further for you. To do this please contact the solicitor who dealt with your matter, so that they can implement the correct procedure. Please contact them via email or by telephone on 01604 258558.

Regards Tollers Solicitors

5つ星のうち5の評価

Quality Conveyancing

Professional, personable and prompt. David Wootton and Elaine were helpful in every way and made time to see us if requested. They were overseeing our sale and our purchase and hit the deadlines as required. In addition their legal fees were less than most others were wanting to charge. We recommend them unreservedly

2025年6月6日
自発的なレビュー
5つ星のうち1の評価

Very bad experience with this business

Very bad experience with this business.
Please guys before you proceed anything with Tollers read the reviews.
Layers , very bad experience stay away

2025年6月20日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Tollers Solicitors take negative reviews of this nature very seriously and are happy to investigate further for you. To do this please contact the solicitor who dealt with your matter, so that they can implement the correct procedure. Please contact them via email or by telephone on 01604 258558.

Regards Tollers Solicitors

5つ星のうち1の評価

Shockingly poor experience

An upsettingly awful experience from beginning to end from the Northampton branch. Dreadful communication, constantly chasing them for updates, scant knowledge of LPAs, highly questionable customer service, little compassion when referring to my mum who has advanced dementia as being deceased on emails. Avoid at all costs a firm that at times felt like they actively working AGAINST me. Made fallacious claims despite evidence to the contrary. Deeply regret instructing a firm that treated a client so shabbily.

2025年4月11日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Tollers Solicitors take negative reviews of this nature very seriously and are happy to investigate further for you. To do this please contact the solicitor who dealt with your matter, so that they can implement the correct procedure. Please contact them via email or by telephone on 01604 258558.

Regards Tollers Solicitors

5つ星のうち5の評価

Amazing service!

Kimberly and April from the Stevenage Branch were fantastic in our recent house purchase. They managed to get us to completion within 5 weeks of offer being accepted which is no small feat. Always responsive and helpful - highly recommend!

2025年1月31日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Dear Nikki
Thank you for taking the time to leave such a lovely review for Kimberley and April, we will be sure to pass your feedback on.
Wishing you every happiness in your new home.
Team Tollers

5つ星のうち5の評価

Brilliant service from Corby branch

I want to thank the Corby branch with the house purchase in Plymouth. All did a brilliant job, where concise and accurate and kept me in the loop all the time.

2024年5月31日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Dear Alex Thank you for taking the time to leave such positive feedback for the team. We will ensure your kind words are passed on. Tollers Marketing Team.

5つ星のうち5の評価

Kimberley and team are FANTASTIC!

I was recommended a few different solicitors and after checking reviews, decided to take a chance with Tollers. I can honestly say, it was the BEST decision and money well spent.

Kimberley and her team worked to tight time frames to get my case over the line. There were a few complexities and they smoothed everything out, keeping me informed at every step of the process. I am so pleased with the service provided and have recommended Tollers Stevenage to others. I am looking forward to working with them again soon.

I highly recommend Kimberley for her efficiency, attention to detail as well as her wealth of knowledge and experience. She’s a credit to Tollers.

2024年3月31日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Dear Sherene
Thank you for taking the time to leave such a great review for Kimberley and her team. We are delighted she did the best job for you, she and her team definitely are a credit to us and we are very proud of them.
Tollers Marketing Team

5つ星のうち5の評価

Thank you for fighting for us to the very end -highly recommended-excellent service

After calling 3-4 other solicitor firms-none of them were able to help with what was the most heartbreaking time of our lives- I then called Tollers and spoke to Mr. Tristan Holdom - Mr. Holdom took his time to listen to our claim with so much empathy and understanding. He explained the process in detail and answered all of our questions- we had so many! My sons and I can’t thank him and his amazing team enough for everything they have done to get us justice.
We received regular updates on our claim and costs via email and post - any further questions we had throughout the process were answered promptly either by Mr.Holdom or Ms. Alison Brandham. The advice and guidance given was always in our best interest.

2023年12月12日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Dear Henna

Thank you for taking the time to leave such a positive review for Tristan, Alison and the team. We are so pleased they did everything they could for you and your sons. We have passed your extremely kind words on to Tristan and the team for you.

Thank you Tollers.

5つ星のうち5の評価

Excellent Customer Service: Knowledgeable, Empathetic, Understanding and Guidance have been second to none

From the first time speaking to Tollers Corby Team on the telephone, attending Tollers Corby office (Receptionist - Angie), to concluding their representation of the Estate, I cannot praise and recommend all members of the Corby Team, specifically Tiffany Benson (C.T.A.P.S), and her team Kerry Green and Annabel Harding for representing the Estate of my late Step Father during a most difficult time in my life, following his death. The compassion and understanding whilst representing myself in my capacity as Executorix for the Estate has been second to none. Thank-you all.

2023年10月26日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Dear Anne-Marie Thank you for taking the time to leave such lovely feedback for Tiffany, Kerry, Annabel and all of the team in Corby, especially at such a difficult time for yourself. We have passed on your kind words. Thank you.

5つ星のうち4の評価

Thanks you Kirsten Blaikie​​​​ and her…

Thanks you Kirsten Blaikie​​​​ and her team for handling my case. Half way through my purchase the solicitors I was using ceased business, and Tollers took over their clients, so I appreciate this was a particularly stressful time, as well as not being great for me when I heard this was happening.

Despite this Kirsten and and her team, were professional throughout and I always managed to speak to her or someone else in her team with little problem. My sale purchase property was unregistered but despite my concerns about some aspects of this purchase, I felt in capable hands all the way.

I have completed 5 house sales over the past 23 years and have used independent local firms in the past but more recently I've used online services. I think consumers assume because of the competitive prices - often much lower than an individual in person service - that online firms do not provide as good a service but I can honestly say that I have found that not to be the case. With online services you do not have a problem being able to speak to someone or find out how your case is progressing. You are allocated a team of 4 - 5 rather than one solicitor, and you are told right from the beginning the names of the people in the team and how to get hold of them directly. I have had poor experience when dealing with one solicitor in a small firm, they are often not available or do not get back to you and seem to be not as thorough or as quick doing the job.

So thank you to Tollers and I would highly recommend this firm

2023年4月6日
自発的なレビュー
5つ星のうち2の評価

I have waited 5 months still no luck I…

I have waited 5 months still no luck I have got cash buyer as well I think this is very bad service.

2023年8月10日
自発的なレビュー
Tollers Solicitors ロゴ

Tollers Solicitors からの回答

Tollers Solicitors take negative reviews of this nature very seriously and are happy to investigate further for you. To do this please contact the solicitor who dealt with your matter, so that they can implement the correct procedure. Please contact them via email or by telephone on 01604 258558.

Regards Tollers Solicitors

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