Total Fishing-tackle レビュー 1,207

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4.4

釣具店

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企業が回答しました

After numerous purchase I can honestly say how approachable and professional this company has been. I have spent hundreds of pounds with them as I totally trust them and would highly recommend them, o... もっと見る

企業が回答しました

I had bought a solar landing net,the y piece broke this is just after a year...couldn't find one anywhere not even ebay so i contacted total fishing tackle for some help all i can say is they have bee... もっと見る

企業が回答しました

Fantastic company 👏. Massive range of stock. Had an issues with some damage on a fox table. Company reacted quickly woth Fantastic communication and delt with my issue very quickly. They got in touch... もっと見る

企業が回答しました

企業情報

釣具店

当該企業による記述

UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.

連絡先

Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, 英国
info@totalfishingtackle.com
www.total-fishing-tackle.com

4.4

優良

1207件のレビュー

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4日前

AVOID AT ALL COSTS!!!

Purchased a Fox EOS 1 man bivvy, was missing the pole for the pram/front shelter and they then said this doesnt require a pole and after I then sent numerous pictures they said would you like us to contact the manufacturer and get a spare, well of course I would, after just spending £220 on the bivvy in the first place and it not coming complete what a stupid thing to say.

I bought it direct from you not Fox but I wish I just went to a shop to order as there is so much faffing about with them to confirm things.

This has gone on for a week waiting for this to be sorted as they only repsond within a 24 hour period, the company has no sense of urgency and no reassurance this will be sent or when it will be sent.

The fact they dont have a telephone number says a lot about the way they work, I wouldnt recommend using them at all!!!

2026年4月28日

自発的なレビュー

4日前

Always fast and efficient service

2026年4月28日

自発的なレビュー

Total Fishing-tackle からの回答

1日前

Hi S Powell,

Thank you for your kind words! We're glad to hear you found our service fast and efficient—providing a smooth experience is always our goal. We look forward to serving you again soon!

Kind Regards
Emily
Customer Service & Sales Manager

2026年4月22日

Excellent

Excellent, always a pleasure to deal with, great service , and always good value. Aimee and Page are great!

2026年4月22日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月23日

Hi James,

Thank you for your continued support and such a lovely review! We're delighted to hear that you consistently have a great experience with us and find value in our service.

Aimee and Paige will be so pleased to hear your kind words — we’ll be sure to pass your feedback on to them. It’s always a pleasure working with you, and we look forward to assisting you again soon!

Kind Regards
Emily
Customer Service & Sales Manager

2026年4月18日

Hi I’m Lee I purchased a tracker tempest 200 and the sculcap fro total fishing tackle the staff where fantastic and very helpful I had no problem whatsoever ever time I sent a message they got back to me straight away and replied the hole team are fantastic I would recommend them to anybody how is buying fishing equipment big well done to all the team and thank you very much for your help

2025年10月17日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月21日

Hi Lee,

Hi Lee,

Thank you for taking the time to leave such a great review!

We’re really pleased to hear you’re happy with your Tempest 200 and Skull Cap, and that the team were able to help you quickly whenever you got in touch. Providing fast, helpful service is exactly what we aim for.

Your recommendation means a lot to us—thanks again for your support, and we hope you enjoy your new setup!

Kind Regards
Emily
Customer Service & Sales Manager

2026年4月11日

I was replacing and upgrading most of…

I was replacing and upgrading most of my carp fishing setup and emailed the customer service team who were very helpful.

2026年4月1日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月13日

Hi Andrew,

Thank you for your great review!

We’re really pleased to hear that our customer service team could help while you were upgrading your carp fishing setup. It’s always important to us that you get the right advice and support when making those decisions.

We appreciate you getting in touch and choosing us, and we hope you enjoy your new gear. Tight lines!

Kind Regards
Emily
Customer Service & Sales Manager

2026年4月5日

Great communication & fast delivery

Great communication & fast delivery
Very helpful staff

2026年4月1日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月7日

Hello,

Thank you so much for your kind words! We're really glad you had a positive experience with our team. Providing clear communication, quick service, and helpful support is always our goal, so it’s great to hear we delivered. We truly appreciate your feedback and look forward to assisting you again in the future!

Kind Regards
Emily
Customer Service & Sales Manager

2026年4月3日

I used to use these guys…

I used to use these guys consistently,constant orders normaly fast and efficient. Now 2 years on delivery times are slow normaly having to email to get it sent. Recommended people for them to have the same problem, disappointing! Guess I'll go back to angling direct from now on

2026年3月27日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月7日

Hi Thomas,

Thank you for your feedback, and for your continued support over the years — it really does mean a lot to us.

We’re genuinely sorry to hear that your recent experiences haven’t matched the fast and efficient service you were used to in the past. That’s certainly not the standard we aim to maintain. Over the last couple of years, we’ve experienced some changes in demand and operations, but we fully recognise that this should never impact the level of service our customers receive.

We also appreciate you recommending us to others, which makes it even more disappointing to hear that they’ve had similar issues. That’s something we take very seriously and are actively working to improve, particularly around dispatch times and communication.

We’d really value the opportunity to put this right and restore your confidence in us. If you’re open to it, please reach out directly with your recent order details so we can look into what’s been happening and ensure things improve moving forward.

Thank you again for your honest feedback — it helps us do better.

Kind Regards
Emily
Customer Service & Sales Manager

2026年4月3日

Terrible customer services

Ordered a new wheel barrow, delivered but broken. Tried to message on what’s app as no phone number to contact. Replying within minutes saying they will send out a “screw” when that wouldn’t solve the problem. When I asked for a phone call, no reply!! Have now drove hour there and hour back on my day off, no apology or gesture!! This is my second order on an expensive item that’s broken, my bed chair came broken and had to drive there! Total of 4 hours of driving on my diesel!!!! Terrible customer services!!

2026年4月3日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月7日

Hello,

Further to our response following your visit to the shop on Monday, I would like to reiterate the following:

We did apologise when you arrived and explained the issue, and we yalso personally apologised while you were taking your barrow to your car—both for the damage caused during delivery and for what you felt was a breakdown in communication regarding your request for a callback.

As explained at the time, we aim to respond to all messages within 24 hours. My colleague Page picked up your initial message that morning and, due to its timing, was able to respond quickly. However, there were other messages and callback requests ahead in the queue. Before she had the opportunity to follow up further, you had already sent multiple additional messages—ranging from requesting a call to informing us you were on your way—followed by another message shortly after.

As you saw upon arrival, the shop was particularly busy due to the bank holiday, with several staff assisting customers in-store. This understandably impacted response times, as most team members (aside from myself) were engaged on the shop floor. Nonetheless, we would have responded as soon as we were able.

Please also note that our system organises messages by the most recent timestamp. As a result, repeated messages can inadvertently delay a response, as they move the enquiry further down the queue.

Once again, we sincerely apologise that your barrow arrived damaged. However, we replaced it as quickly and efficiently as possible upon your arrival.

Kind Regards
Emily
Customer Service & Sales Manager

2026年4月1日

Useless

Useless. Feels like a wind up trying to get hold of them over days at a time on WhatsApp.

I can see why they don’t have any phone numbers to call, I’d give them no stars if possible as 1 feels very generous.

Avoid at all costs.

2026年4月1日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月3日

Hi Stuart,

We’re really sorry to hear about your experience and completely understand your frustration.

This is not the level of service we aim to provide, especially when it comes to being accessible and responsive to our customers. We apologise for the difficulty you’ve had trying to reach us via WhatsApp and for the lack of timely communication.

Your feedback regarding contact options has been noted, and we appreciate how important it is to be able to speak to someone when you need support. We’re currently reviewing how we manage customer enquiries to ensure we’re more responsive and easier to reach.

We’d really like the chance to look into this for you and put things right. Please do reach out to us again with your details, and we’ll prioritise your enquiry.

Thank you for your feedback — it’s important in helping us improve.

Kind Regards
Emily
Customer Service & Sales Manager

2026年4月1日

Brilliant service as always 🌟🌟🌟🌟🌟

2026年4月1日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月3日

Hi Anthony,

Thank you for the fantastic 5-star review!

We’re really pleased to hear you’ve had another great experience with us — your continued support means a lot. We look forward to helping you again soon!

Kind Regards
Emily
Customer Service & Sales Manager

2026年3月31日

Total dissatisfaction with the service…

Total dissatisfaction with the service I have received following a recent order placed with Total Fishing Tackle.

This was a significant purchase for us, totalling in excess of £1,000, and as such, we expected a level of service and communication that reflected the value of the order. Unfortunately, this has not been the case.

After placing the order on Saturday evening and paying for next-day delivery, we received and automated initial communication to confirm that the order had been processed or transferred to the warehouse for dispatch. Following this, there was a complete lack of any meaningful update.

Over the course of several days, we made multiple attempts to contact the company through all available channels to obtain an update or estimated delivery timeframe. Disappointingly, there appears to be no direct contact number, and none of our enquiries received a response. This lack of accessibility and customer support is extremely concerning, particularly given the value of the order.

It was not until Tuesday evening that we finally received any form of update, at which point we were informed that the items had been dispatched. This falls well short of the next-day delivery service that we had paid for, and the absence of communication throughout the process only added to the frustration.

At no point were we proactively informed of delays, nor given the opportunity to rearrange delivery or cancel the order if the agreed timescales could not be met. This level of service is, in our view, wholly unacceptable.

For a company operating in this space, particularly handling high-value orders, clear communication and reliable delivery commitments are essential. Regrettably, this experience has not met even the most basic expectations.

I hope this feedback is taken seriously and used to improve both communication processes and customer service standards going forward.

2026年3月31日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月3日

Hi Dan,

Thank you for taking the time to share your detailed feedback — we’re genuinely sorry to hear about your experience.

We fully appreciate how frustrating this must have been, especially given the value of your order and the expectation set by selecting next-day delivery. On this occasion, it’s clear we fell short both in terms of delivery timescales and, just as importantly, communication.

You should never have had to chase for updates, and we sincerely apologise for the lack of response across our channels. This is not the level of service we aim to provide, and we understand how disappointing it must have been to receive no proactive communication regarding the delay.

Your feedback regarding accessibility and the need for clearer, more timely updates has been noted and will be taken seriously as we review and improve our processes. We are actively working to ensure better visibility on orders and more responsive customer support, particularly for high-value purchases.

We’d really appreciate the opportunity to look into this further and make things right. Please could you contact us directly with your order details so we can investigate and assist you personally.

Thank you again for your feedback — it’s invaluable in helping us improve.

Kind Regards
Emily
Customer Service & Sales Manager

2026年3月31日

Great service again from Total Fishing Tackle

I'm constantly dealing with Total Fishing Tackle and every time from purchase to delivery is a smooth process. I have to praise Larry from customer services who i deal with on WhatsAp he sorts out what i require if i can't do it myself on the website hastily and always without issue. TFT are generally that good to me i rarely use anybody else thesedays.

2026年3月31日

自発的なレビュー

Total Fishing-tackle からの回答

2026年4月3日

Hi Scott,

Thank you so much for your kind words and continued support — it truly means a lot to us!

We’re delighted to hear that your experience with us, from purchase through to delivery, has been consistently smooth. It’s especially great to know that Larry has been able to support you so effectively on WhatsApp — we’ll be sure to pass on your praise to him.

We really appreciate your loyalty and are glad to be your go-to choice. If there’s ever anything more we can do for you, don’t hesitate to get in touch.

Kind Regards
Emily
Customer Service & Sales Manager

2026年3月28日

Always top service and competitive…

Always top service and competitive prices from Total tackle. Exchanged goods 3 months after Christmas no questions asked.

2026年3月28日

自発的なレビュー

Total Fishing-tackle からの回答

2026年3月30日

Hi Neal,

Thank you for the great review!

We’re really pleased to hear you’re happy with both our service and pricing. It’s also fantastic to know the exchange process was smooth and hassle-free for you—even a few months down the line, we always aim to keep things as easy as possible for our customers.

We really appreciate your support and look forward to seeing you again soon! 🎣

Kind Regards
Emily
Customer Service & Sales Manager

2026年3月31日に更新

Mislead about having stock when ordering

EDIT: To give them credit, the customer service people I dealt with were very good.

Ordered a rod from them at the Doncaster carp show. Was told it would be with me before the end of the week. Received an email on the Monday telling me that what I'd actually been sold was a pre order and they have no idea when it will be delivered.
Not got to wait days for a refund and won't have the rod when needed.

2026年3月21日

自発的なレビュー

Total Fishing-tackle からの回答

2026年3月27日

Hi Paul,

I can confirm that we’ve spoken and your order has now been dispatched. It is due to arrive with you by Tuesday.

We sincerely apologise for the delay, which was not anticipated at the time of your purchase at the show.

We hope we’ve been able to put things right and improve your experience.

Kind Regards
Emily
Customer Service & Sales Manager

2026年3月23日

I ordered 3 rods 6 days ago

I ordered 3 rods 6 days ago, and they are still showing as processing. I am going to France in two days' time and would like to take the rods, so I emailed this morning to be told they will hopefully be dispatched in the next couple of days, which is over a week after I ordered them.
I ordered a bait boat from them last year on next-day delivery, but this took over a week to arrive.
I am not impressed.

2026年3月23日

自発的なレビュー

Total Fishing-tackle からの回答

2026年3月30日

Hi Jeff,

Hi, thank you for your review—we’re really sorry to hear about your experience and completely understand your frustration, especially with your trip to France coming up.

This isn’t the level of service we aim to provide, and we apologise for the delay and lack of clear communication around your order.

We’re pleased to confirm that we’ve now resolved the issue with your rods, and they have been dispatched on a next day service, so they’ll be with you tomorrow in time for your trip.

We truly appreciate you bringing this to our attention, and we’re sorry again for the inconvenience caused. We hope this helps restore your confidence in us, and we wish you a great time in France. 🎣

Kind Regards
Emily
Customer Service & Sales Manager

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