Seem to charge for next day delivery and then send Amazon standard delivery. This happens with most purchases. Then they blame the courier. Amazon is a standard delivery service. If I wanted to buy of... もっと見る
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Could not recommend this place more. Had a problem with a bivvy which was delt with immediately. Great customer service I would not hesitate to use again and recommend to others. 10 out of 10.
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Saving a small fortune since finding Total fishing tackle and with Xtra get quick delivery aswell.All my regular bits and bobs in one place and at way cheaper prices. Saved money on bigger items aswel... もっと見る
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ordered a carp porter roamer barrow, they send out the wrong bag, honest mistake issue was quickly rectified, spoke to luke who sorted it, would use again
企業が回答しました
企業情報
当該企業による記述
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
連絡先
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, 英国
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.3
優良
1300件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 97％に回答しています
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Total Fishing-tackle からの回答
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Total fishing tackle- I have found the…
Total fishing tackle- I have found the whole customer service, products, prices and deliveries, to be fantastic, never had a problem , well done TFT.
2026年6月12日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Great Service
Ordered a pair of Shimano reels and were delivered the next day really pleased and due to order being more than £200 was sent a free head torch
2026年6月11日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Absolutely fantastic company cannot…
Absolutely fantastic company cannot fault them in any way I was over the moon with the stuff I ordered from them and it came the next day. I will be dealing with them more often actually all the time now.
2026年5月29日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Thank you so much for your fantastic review!
We're delighted to hear that you were so pleased with your order and that it arrived the very next day. It's great to know we've made such a positive impression, and we're especially thrilled to hear that you'll be shopping with us again in the future.
Thank you for your support and for choosing TFT. We look forward to serving you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Luke at Total fishing tackle was…
Luke at Total fishing tackle was excellent.
He went above and beyond.
It was a pleasure to actually speak to Luke.
100% recommend Total Fishing-tackle.
2026年5月29日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Thank you for your wonderful review!
We're delighted to hear that Luke provided such excellent service and went above and beyond to help you. We take great pride in offering knowledgeable and personal customer support, so it's fantastic to know that your experience with Luke made such a positive impression.
We'll be sure to pass your kind comments on to him. Thank you for your recommendation and for choosing TFT—we look forward to helping you again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
Very disappointed with after care
Posting the below on behalf of my very dissatisfied husband/customer:-
I am very disappointed in your customer care regarding your last message which was sent on the 9th of May saying Andy would be contacting me about my bait boat which never happened. The bait boat cost £2000 so hence his frustration. Someone messaged the man who delivered my boat to you telling him on the same day that it was being dealt with then a message to same person saying boat was fixed and come pick it up. Then when messaged about it being delivered back to me. The reply was we don't have any boxes !!! Then when friend did go to pick it up. You had sent it to your other shop without actually telling anyone. And when on site a bloody great big pile of empty boxes !!!!!!!! One star rating is being generous for after care from the store.
2026年5月1日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Tracey,
We are very sorry that your friend who was collecting the boat on your behalf went to our Billericay store. All of the Toslon repairs are carried out at our Berners Hall branch, and unfortunately, the boat came back during a period whilst Andy was off, so he was unlikely to know which store the boat had been dropped into originally.
With regards to shipping your boat back, it was unfortunately only dropped off in the bag. We will only ship the boats in sufficient packaging with the correct foam padding or where the equivalent is available. At present, we do not have any spare Toslon boat boxes or the foam padding to ensure safe transport. Especially with the value of the boat, we would rather not risk damage to the boat due to lack of sufficient protection from the packing.
We apologise that this resulted in you needing to make a second trip down to the store to collect your boat.
Kind Regards,
Andy
Senior Sales Advisor
Excellent service and we’re super quick…
Excellent service and we’re super quick with dealing with my order and my queries,
Highly recommend
2026年5月28日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Darren,
Thank you for your kind review!
We're delighted to hear that you were pleased with both our service and the speed with which we handled your order and queries. Providing fast, helpful support is something we work hard to deliver, so it's great to know we met your expectations.
Thank you for your recommendation and for choosing TFT. We look forward to assisting you again in the future.
Kind Rgeards
Emily
Customer Service & Sales Manager
I've used many tackle shops over the past 40yrs... & This one is >>
I've used many tackle shops over the past 40yrs, this online store is by fare one of the best.
As a Blue light worker, I am very pleased that this company still acknowledges these people in the front-line services. THANK YOU !!
This alone keeps me spending vast sums of £ with this company. Their prices are keen ( not the very best tho ) their turn around shipping is simply outstanding.
I have properly spent around £6000 with this Total fishing tackle, which equites to many purchases, I can honesty say only twice have I had an issue with poor packing of items, which was resolved without any grief.
For me personally its 9/10, to obtain a 10/10 score would been perfection, none of us are perfect.
Keep up the outstanding efforts, being well ahead of the curve keeps people coming back….
4.5 Star
2026年5月28日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
Hearing that we rank so highly among the tackle shops you’ve used over the past 40 years genuinely means a lot to the whole team. We’re especially pleased that our Blue Light discount is appreciated — supporting frontline workers is something we’re proud to continue doing.
We also really appreciate your honest feedback. While we always aim for perfection, we know there’s always room to improve, and we’re glad the few issues you experienced were resolved quickly and without hassle.
Your continued support and loyalty over the years truly means a huge amount to us. Thank you again for choosing Total Fishing Tackle, and we look forward to helping with many more fishing trips to come!
Kind Regards
Emily
Customer Service & Sales Manager
I recently purchased the daiwa match…
I recently purchased the daiwa match man 3.0m landing net handle & what a great service they have provided once again like everything I've purchased from them I ordered the handle on Friday morning & on the doorstep at 11am the next day thanks total fishing tackle your a great service 👍
2026年5月22日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Steven,
Thank you so much for your fantastic review! We’re really pleased to hear you’re happy with the Daiwa Matchman 3.0m landing net handle and the service you received. Getting your order to you quickly is exactly what we aim for, so it’s great to know it arrived the very next morning. We truly appreciate your continued support and look forward to helping you again soon. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Top service from these guys fastest…
Top service from these guys fastest delivery always helpful I carnt recommend these guys enough 10/10 service everytime I use them nothing is to much trouble lovely staff thanks guys your number one every year for all what’s written above cheers John Woolley
2026年5月19日
自発的なレビュー
Total Fishing-tackle からの回答
Hi John,
Thank you so much for the fantastic review, John! 🎣
We really appreciate your continued support and kind words about our service, delivery, and team. It’s great to hear that every experience with us has been a positive one — that’s exactly what we strive for.
Thanks again for your loyalty and recommendation. We look forward to helping you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
After developing a problem with my…
After developing a problem with my matrix power barrow I contacted total Fishing tackle for help resolving the issue as this is where I purchased the barrow from they were very efficient and got a new part sent out to me within a week. Well done total fishing tackle great job, Julian.
2026年5月23日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Julian,
Thank you for your great review, Julian! 🎣
We’re really pleased to hear that the issue with your Matrix Power Barrow was resolved quickly and efficiently. Our team always aims to provide the best possible support and service, so it’s fantastic to know we could help.
We truly appreciate your support and thank you again for choosing Total Fishing Tackle!
Kind Regards
Emily
Customer Service & Sales Manager
Shocking service and customer care!!!
Well.. after dealing with total fishing tackle for the last 5 years. I have had nothing but great experiences up until my last purchase.. I recieved my deeper quest bait boat with bad damage to the rear weedguard and a nash tackle box that was worse quality than some jtems on temu so asked for this to be replaced with a fox edges large tackle box. So I got in touch for a replacement. All was going well. I was sent a label to print and arranged for my boat to be collected on the friday.(This was an overnight courrier service with APC ) After 14 days of sending this parcel I still had no response, no replacements, infact no correspondance at all! I filled out the callback form to which I got a reply.... we want more information about your problem before we call you. How about you call me and we can discuss the problem? So after using the email and whatsapp service which is useless as it takes them 24 hours to respond from your email,whatsapp, or callback request. They told me there was no trace of my return. It took deeper sonar themselves to email them to chase my boat as even they were not impressed with the service on one of their products!!!. 24 hours later I recieve an email apologising saying it had come but had just been thrown in the warehouse and was missed. Totally unacceptable service so from point of recieving original damaged boat I am now over 14 days with no replacement or answers. The difference in price between the nash tackle box and the fox tackle box was £9 which i was totally happy to pay but after the absolutely shocking service ,expected them out of goodwill to wave the £9 for all the errors..... no they sent a payment link for the product and said let them know when it is complete. I have told them to cancel and refund it and I will go and purchase from an alternate tackle shop. I have spent well in excess of £9000 with this company and the actual attention to customer care and taking responsibility when they mess up well.... it doesnt exist!!! I had a basket of goods saved to follow through with on the website. I think I will cancel that basket and source elsewhere from now on!!!
2026年5月5日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Thank you for taking the time to leave such detailed feedback, and firstly, we’d like to sincerely apologise for the experience you’ve had on this occasion.
We completely understand your frustration regarding the delays, lack of communication, and the handling of your return. This is certainly not the level of service we aim to provide, especially to a loyal customer who has supported us over many years.
While we’re pleased we were eventually able to locate the returned item and progress matters, we fully appreciate that the overall experience fell far below expectations. Your comments have been noted and will be shared with the relevant departments so we can review where things went wrong and improve our processes moving forward.
We genuinely value your custom and are very sorry that this situation has left you feeling disappointed. Thank you again for your honest feedback.
Kind Regards
Emily
Customer Service & Sales Manager
Excellent customer service Aimee was…
Excellent customer service Aimee was super helpful!
2026年5月21日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Jess,
Thank you for your lovely review! 🎣
We’re so pleased to hear you received excellent customer service and that Aimee was able to help. We’ll be sure to pass your kind comments on to her.
Thanks again for your support!
Kind Regards
Emily
Customer Service & Sales Manager
EXCELLENT SERVICE
Fast Delivery and excellent service as always placed order 18/05/2026 received order 20/05/2026
2026年5月20日
自発的なレビュー
Total Fishing-tackle からの回答
Hi John,
Thank you for your great review! 🎣
We’re delighted to hear your order arrived quickly and that you received the excellent service you’ve come to expect from us. We really appreciate your continued support and look forward to helping you again soon!
Kind Regards
Emily
Customer, Service & Sales Manager
Total Fishing-tackle からの回答
Hi Lesley,
Thank you for the great feedback! 🎣
We’re really pleased to hear we’ve always got what you need and that you consider our service top notch. Your support means a lot to the whole team — we look forward to serving you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Simply Brilliant
Bought a bivvy, realised that the separate inner was discontinued so I asked to change my order to purchase a different bivvy..even though my order was out for delivery,
the customer service team (Luke George & Amy) we're outstanding. Nothing was too much trouble, I received exactly what I wanted at a great price & without any problems. Wouldn't shop anywhere else.
Massive Thank you again
A Hepburn
2026年5月12日
自発的なレビュー
Total Fishing-tackle からの回答
Hi A Hepburn,
Thank you so much for the fantastic review. We’re really pleased Luke, George and Amy were able to help get everything sorted for you, especially with the change so late in the delivery process.
Customer service is something we pride ourselves on, so it’s great to hear the team made the experience smooth and hassle-free. We’ll be sure to pass your kind comments on to them.
Thanks again for your support — we really appreciate it and look forward to helping you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
Total Fishing-tackle からの回答
Hello,
Thank you for the great review! We really appreciate you taking the time to share your experience.
We’re delighted to hear you received great service, and we hope to help you again soon.
Kind Regards
Emily
Customer Service & Sales Manager
Great tackle site Very good costumer…
Great tackle site Very good costumer service Luke especially was very helpful
2026年5月16日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Ryan,
Thank you for the great feedback! We’re really pleased to hear you had a positive experience with us, and that Luke was especially helpful.
We’ll be sure to pass your kind comments on to him. Thanks again for your support, and we hope to see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Great service
I have used Total fishing tackle for many years now and pleased to say they are still delivering a great service many of there competitors could learn from on this occasion Larry was most helpful throughout my enquiry and I was most grateful for his help until the next time
2026年5月14日
自発的なレビュー
Total Fishing-tackle からの回答
Hi John,
Thank you for your continued support over the years — it really means a lot to us.
We’re delighted to hear that you continue to receive the level of service we strive for, and that Larry was able to help throughout your enquiry. We’ll be sure to pass your kind comments on to him.
Thanks again for taking the time to leave a review, and we look forward to helping you again next time!
Kind Regards
Emily
Customer Service & Sales Manager
Great service and company had a issue…
Great service and company had a issue with bait boat when it was damaged in transit by Royal Mail andy sorted the issue it’s my 3rd order from total fishing and will be purchasing again soon thanks andy for keeping me in the loop
2026年5月14日
自発的なレビュー
Total Fishing-tackle からの回答
Hi David,
Thank you so much for the great review and for your continued support with your orders!
We’re sorry to hear your bait boat was damaged in transit, but we’re pleased Andy was able to get everything sorted for you and keep you updated throughout the process. We really appreciate your understanding and look forward to getting you sorted again soon.
Thanks again for choosing us!
Kind Regards
Emily
Customer Service & Sales Manager
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