Total Home NI レビュー 104

TrustScore 5段階評価の4

4.1

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

This is the second time I have used TotalHomeNI. The prices are competitive and I would use them again. My only complaint is that the communication from the company can be a bit slow between manufactu... もっと見る

5つ星のうち5の評価

From start to finish Total Homes were fantastic. Great communication and an array of choice to suit all budgets. I paid a little bit more for a green cottage colour front door and its beautiful. Extre... もっと見る

企業が回答しました

5つ星のうち5の評価

The Total Home Solutions team were professional and an utter pleasure to deal with from first contact to completion. Everything discussed with the team happened exactly when they said it would happen.... もっと見る

企業が回答しました

5つ星のうち1の評価

Really unhappy with my windows which were installed last Saturday. Every frame installed has issues/damage and I have contacted Total Home twice this week by phone and also submitted 2 online complain... もっと見る

企業情報

  1. PVC窓提供業者
  2. アルミ枠提供業者
  3. サンルームの提供と設置
  4. ドア提供業者
  5. 二重窓設置業者

Total Home NI について

当該企業による記述

Who we are

We are window, door, garden room and conservatory fabricators and installers. Based in Belfast, we serve customers throughout Antrim, Ballymena, Belfast, Lisburn, Bangor, Portadown and Newry, Northern Ireland as well as the Republic of Ireland.

Visit our website

Home Improvements you can trust

We are accredited by an array of authorities. This includes GGF, BBA, SafeCert, BSI and more. With such a wealth of accreditations, we can ensure the very best quality for our homeowners.

Manufacturing Excellence

Total Home Improvements are in complete control of our fabrication process. Based in Belfast, we have a 20,000sq ft factory that houses all of our manufacturing capabilities. Selecting only the very best materials and using state of the art processes, we provide our customers with the very best. Being part of the UCS Design group, we have access to the very highest quality suppliers.

Amazing Brands

At Total Home NI we use the best brands available for your new home improvements. Whether you’re looking for aluminium windows, uPVC French doors, composite doors or aluminium bifold doors, we have the quality products you need.

Deceuninck - Spectus - Apeer - Palladio -Ultraframe - Guardian - Aluco - Stellar - Sapa - FreeFoam Book a Free quote

Customer Service is our Specialty

We’ll give you the expert support and advice you need throughout the entire process. From the start of the design process through to fabrication and installation, we’ll provide the support you need. We'll even be there once the project is complete with a comprehensive aftercare service.

Contact Us


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4.1

ほぼ満足

TrustScore 5段階評価の4

104件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 20%に回答しています

通常24時間以内に回答

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5つ星のうち3の評価

I waited 2 months later for my order…

I waited 2 months later for my order and then when fitted it catches when closing from day after fitting I have contacted the office and told they would ring me that’s 2 weeks ago still no call from them to arrange fixing. Very disappointed

2023年3月7日
Total Home NI ロゴ

Total Home NI からの回答

Hi Joan, thank you for bringing this to our attention. First of all, I would like to apologise for the delay on delivering your original order. We understand it can be frustrating when expectations are not met and we will take this on board to try our best to be more timely with fulfilling this in the future.
I will pass your information onto the contracts team to get them to look into arranging for a member of our team to fix the issue with your work as soon as possible. Thank you for your patience and we will ensure this is resolved promptly.
Best regards, Jack

5つ星のうち4の評価

In with a shout

I put four tenders out to quote for these patio doors, although not the cheapest I decided to go with home improvements. They did let me down on the fitting date which was a pain for me as I ended up having to take two days off instead of one. However the quality of the new patio doors are good and apart from a damaged cover plate which was replaced the same day as they were informed about it. The idea of using this company was to judge there work was for future plans I have mind and would certainly be in with a shout to quote for these.

2023年5月17日
Total Home NI ロゴ

Total Home NI からの回答

Thank you for the review Trevor. We appreciate your honesty and are glad you are pleased with the quality of your new doors. Should you decide to work with us again, we will try our best to improve on your experience. Thank you

5つ星のうち3の評価

Not great, definitely lessons to be learned.

Not an experience I would want to have again. Communication was the main issue, at times it was pleasant and at times not so much. There were delays in having the door installed due to internal communication issues within the company and the issue not being communicated to myself, the sales manager I believe done his level best to deliver a great service but was let down by his team which in turn caused the bad service delivered to myself. I was offered redress to mitigate the bad service which did help to some extent, and in the end I got my new front door installed, albeit a bit late than planned, and not fully to spec.

Richard the sales manager was genuinely annoyed that the high level of customer service they would normally deliver fell short on this occasion and did what he could make things right and to him I say thank you.

On the door itself it does look fantastic, definitely a much need improvement on the previous door.

2023年4月15日
Total Home NI ロゴ

Total Home NI からの回答

Hi Kevin, thank you for the review.

There are definitely a lot of things that you have mentioned that we will be taking on board for the future. We set a high standard for customer service and communication and I am sorry we failed on this for you.

Once again we would like to apologise for the frustrating experience you had with Total Home. We will use your feedback to make us better and ensure this doesn't happen again.

We are glad the new door has made a big improvement on the previous one and I'm sure you will be getting lots of compliments from it. All the best - Jack

5つ星のうち5の評価

Total Home NI came to my home in…

Total Home NI came to my home in Strabane for a week inc Saturdays, worked without breaks and done a fantastic job on windows and guttering, without fault, very unusual in my experience of builders. I made a big mistake in my door spec and they sent someone out, two weeks latter to fix, free of charge.
I have been highly recommending them around friends.
Thanks to all especially the hands on men who were great craic.

2022年11月21日
自発的なレビュー
5つ星のうち5の評価

Great job

Great job, came when they said, fitter cleared all mess up, no after job problems, have used this company 3 times, would thoroughly recommend

2023年4月24日
Total Home NI ロゴ

Total Home NI からの回答

Thank you for the review Karen! We really appreciate it

5つ星のうち5の評価

Hassle free

The experience was flawless hassle free from start to finish.

2023年4月16日
Total Home NI ロゴ

Total Home NI からの回答

Thank you for the review Robert! Exactly what we try to achieve with every job

5つ星のうち5の評価

Sliding double doors

Got sliding double doors, efficiently fitted by the company would definitely use again They have a wide range of goods for home improvements very happy with our purchase

2023年4月17日
Total Home NI ロゴ

Total Home NI からの回答

Thanks for the review Georgina! We're glad you are happy with your new doors

5つ星のうち5の評価

New Door

I have purchased 2 front doors from Total Home NI and both times it’s been very professional. Front doors have been well fitted and work men installing friendly and work clean and tidy.
Lots of payment plans to suit your needs.
Would highly recommend this company.

2023年4月3日
Total Home NI ロゴ

Total Home NI からの回答

Thank you for the lovely review Nicola! We really appreciate it

5つ星のうち5の評価

back door

Great service from start to finish, installation went perfectly and the two fitters where great lads.

2023年3月22日
Total Home NI ロゴ

Total Home NI からの回答

Thanks very much for the feedback Gareth!

5つ星のうち5の評価

Composite Front Door

I recently had my front door replaced by TotalHome Belfast, excellent service from designing to fitting. The staff were friendly and helpful, working around my schedule. The installation team were efficient, fast and pleasant. And my door looks amazing! Thank you!

2023年3月20日
Total Home NI ロゴ

Total Home NI からの回答

Thank you for the review Marie! We're glad you were happy with everything

5つ星のうち5の評価

Brilliant work

Hi, Got some doors and windows installed with total home ni. Everything from ordering to the instalation went nice and smooth. I was a bit worried about the freshly renovated bathroom but the guys are no doubt very professional and highly qualified in this matter. I was chuffed when arriving home and discovered that everything was installed perfectly,and all rubbish cleared. Afterwards we've asked Marcin to order us a clear glass at the front door instead of obscure and to fix two issues ( fine tuning really at the front door) and he could not be more helpful. They've sorted all my issues without changing me a penny extra.
Everything looks nice and high end quality and I highly recommend this company for they're brilliant. Will see how the windows and doors are behaving in time and I'll come back with a review about endurance and reliability of these. At the moment all 100%. If more companies would work like these boys,life would be much easier.

2023年3月21日
自発的なレビュー
Total Home NI ロゴ

Total Home NI からの回答

Thank you for the review Levi!

5つ星のうち5の評価

Great price,great company.

Very very competitive price for windows doors and windowsills. Great knowledgeable,experienced employees from office to installers. Everybody I came across was very helpful.
The installers Jim and son, brilliant workers with professional job, the 2 guys who done window sills also great work.
Overall I would highly recommend this company, only one very small negative, between time ordering and installing, I had to chase up dates, though they said they sent to wrong email.
Would I use this company again absolutely.

2023年2月23日
Total Home NI ロゴ

Total Home NI からの回答

What a lovely review Carolyn! Thanks so much

5つ星のうち5の評価

Great service !

Very professional service from start to finish. Survey /quotation was quick and the installation was efficient. We had new windows and a composite door fitted in two days. I would highly recommend Total Homes NI. They offer a professional service of high quality products at very competitive price. Janet McC

2022年12月13日
自発的なレビュー
5つ星のうち5の評価

Excellent service and communication…

Excellent service and communication from design start of my new front door which finalised every detail to a very smooth installation on the day. As a construction professional myself I would have no hesitation recommending Total Home NI

2023年3月7日

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