Transporthubuk レビュヌ 

280
•
TrustScore 5段階評䟡の3.5

3.7

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5぀星のうち1の評䟡

Minibus booked months in advance, deposit paid. Confirmed several times. No details ever provided for the driver. No contact from any driver. No minibus ever arrived. They now want to keep the d... もっず芋る

5぀星のうち5の評䟡

I hired through this company for a minibus for our pick up & drop off to & from haven. I had never booked through a company at first so I was very wary but Taylor who I spoke to and was communic... もっず芋る

5぀星のうち5の評䟡

I recently was in the position of needing to hire a minibus to transport several people including a disabled person to a function The lady that I spoke to I believe her name was Emma could not hav... もっず芋る

5぀星のうち5の評䟡

The online enquiry was simple and straight forward. The quotation was comprehensive and came through from Jackie quickly. Amendments were dealt with courteously. The driver was polite and turned up on... もっず芋る

3.7

たあたあ

TrustScore 5段階評䟡の3.5

280件のレビュヌ

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3.7

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(280)

過去12か月のレビュヌ数: 57ä»¶

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5぀星のうち5の評䟡

Day trip to the races

Communication with Emma was amazing, she was quick to respond and extremely helpful with any queries or concerns we had about our trip even during the Christmas/New year period. We will be using Transporthubuk again in the future. Can thoroughly recommend.

2026幎1月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Very good for golf trip

We were over on a golf trip in Southampton and the travel was made very easy. Easy to book, then Alex our agent, checked everything about our luggage to ensure the right driver and vehicle was with us.
Our driver Keith was always early, very accommodating and helped with any queries. We also had to change our destination slightly and this was not a problem.
Very good, will use again next time I'm over

2025幎9月27日
自発的なレビュヌ
5぀星のうち5の評䟡

We hired a minibus for our corporate


We hired a minibus for our corporate beach clean event in September and had a brilliant experience. Booking through Sarah Frost was really straightforward, even though we needed multiple stops and some waiting time - they were very flexible and accommodating. Our driver, Ian, was fantastic: patient, friendly, and made the journey enjoyable. We'll definitely this this company again!

2025幎9月25日
自発的なレビュヌ
5぀星のうち2の評䟡

No communication

This was an organised short break for adults with Learning disabilities, physical disabilities and autism. The minibus which was sent could not accomodate all our passengers, luggage and walking aids. The driver said that the relevant info was not passed on, if it had been he would have brought his trailer along. My husband had to put all the excess baggage into his car and follow us to our destination! When I complained there was no responsibility taken. Will not use them again.

2025幎9月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Great experience for our event

We used Transport Hub for our company’s 40th anniversary event, arranging travel from seven different locations. They made the whole process easy to organise and everything ran smoothly. On the day, they were extremely accommodating when unexpected traffic issues arose, ensuring everything stayed on track.

2025幎9月19日
自発的なレビュヌ
5぀星のうち1の評䟡

Absolutely awful
avoid this company at


Absolutely awful
avoid this company at all costs! Booked a 24 seater mini coach for 23 passengers, a 16 seater arrived according to the driver another was on the way
after calling and not getting a response from the other driver, he then tried to order a cab!! 23 women had to squeeze into a 16 seater, 3 was sitting on the floor, 3 on peoples laps and 1 stood the entire hour and a half journey! After calling to try and get an explanation I was told that the “agent” I booked through was busy nobody else can apprantly deal with the complaint, I am still waiting a phone call back which I highly doubt I’ll get! The response from the what’s app on route to the destination was “sorry for the inconvenience” simply not good enough, we were late leaving due to the mix up and nearly missed our booking! Terrible company DO NOT USE!!!!!!!

Just a heads up with regards to the reply..2 vehicles was not agreed at the time of booking I booked 1 x 24 seater mini coach, the driver did not issue an immediate cash refund I simply said I was not paying the entire amount! £65 reduction when 7 people didn’t have a seat is entirely unreasonable and if it wasn’t for the fact that the driver was such a nice man I would have refused to pay completely! I will await the confirmation email that you’ve stated that you have sent no doubt I’ll be calling again tomorrow.

2025幎9月20日
自発的なレビュヌ
Transporthubuk ロゎ

Transporthubuk からの回答

Dear Kelly,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

As mentioned during your call today, we're still reviewing the matter and will follow up soon to check why the second driver did not show up. Just to clarify, you were already informed in advance that two vehicles would be provided instead of one coach, and you confirmed this arrangement. So you were expecting two vehicles and not one coach as stated in your review.

Unfortunately, the second driver did not arrive on the day, which was beyond our control. The driver on site apologized and issued an immediate cash refund for the second vehicle. You were only charged £235 for the 16-seater minibus used and were refunded the second vehicle.

We believe this refund was a fair resolution, but we’re continuing to review the situation internally to help avoid similar issues in the future.

You have also been in touch with the agent who followed up with you already .

Regards

5぀星のうち5の評䟡

Seamless Transfer from London to Southampton

We have used a few different transportation companies while traveling to/from London. This was by far our best experience. The driver met us on time and the mini bus was just the right size for our group of 11 with quite a bit of luggage. The trip from London to Southampton was without incident. I will use them for all future transportation needs when traveling to/from London. Alex was always very timely with answers to any questions or concerns I had.

2025幎8月29日
自発的なレビュヌ
5぀星のうち5の評䟡

A day out..

A day out..

We used this minibus service for our picnic outing and it was a great experience. The driver was very courteous and helpful, making sure everyone was comfortable and arrived safely

2025幎8月31日
自発的なレビュヌ
5぀星のうち5の評䟡

This was our second time using


This was our second time using transport hub for an event, couldn't be happier with their service throughout.

The booking process was simple. The team managing our booking were professional as was the driver.

Great experience. I will continue to use their services for future events.

2025幎9月5日
自発的なレビュヌ
5぀星のうち1の評䟡

AVOID AT ALL COSTS

We booked a coach for a birthday night out. After we paid deposit we was told there was no alcohol unless we paid an extra £150 damage deposit. The driver then informed us after we had all left the coach he would be taking the £150 deposit because of a spilled drink on a floor which was easily wiped up. They tried lying saying he needed the coach fully cleaned for a small spill when he admitted he had a pick up directly after us which couldn’t be possible to get the fully cleaned in the time. He also was aggressive because we was 15 minutes late arriving and then picked us up 20 minutes late and had us stood in the cold at 10pm after going mad at us. AVOID AT ALL COSTS JOKE OF A COMPANY. After arguing they then refunded £75 of the deposit after saying it was £150 for a clean so either way they was lying. They have then threatened me with court proceedings unless I take my review down and are making up lies saying we was smoking cannabis onboard which is a complete lie.
If we was smoking cannabis and they needed a full deep clean why would they refund me £75 of the deposit?Why wait till the day after till you seen my review to claim we was smoking cannabis? It makes no sense

2025幎9月6日
自発的なレビュヌ
Transporthubuk ロゎ

Transporthubuk からの回答

Dear Martin,

Thank you for your feedback. For clarity, when you booked online, you were provided with our booking and cancellation policy before making any payment, which clearly states that alcohol consumption and any illegal substances are not permitted on board. You paid with full access to this information though. After payment, you asked the driver if alcohol could be allowed because your group would be celebrating a birthday which you would have known the answer if you read our policy. Normally, we ask customers to respect our policy without exception. However, in your case, we tried to find a compromise by requesting a £150 refundable deposit with the understanding that it would only be retained if any spillage or damage occurred.

Despite this, alcohol and cannabis were consumed, and the vehicle was left with spillage on the seats and floor and a bad smell requiring a full professional clean. It is absolutely not acceptable under any circumstances to leave a vehicle in such a condition, especially as another customer was due to use the minibus shortly after your booking.

It was clear and communicated to you before paying the £150 deposit for the spillage that you will loose this deposit in case of any spillage or disrespectful actions and your responce was ' yeah no problem'.

It is obviously important to respect the company you deal with and the vehicle you travel in. If, as you claim, the spillage was “simple,” you could have cleaned it yourself and kept your deposit. Instead, you left it behind and then demanded the money back, which is unfair and confusing.

We also note that the driver arrived 15 minutes early, while your group arrived 25 minutes late and asked for a toilet break after heavily drinkingcausing another 15 delay to the next customer. Our no-alcohol policy also exists for the safety of both passengers and drivers, which we cannot compromise.

Finally, we did not threaten you in any way. We simply explained that false accusations and misleading statements may be referred to our legal team, as we cannot leave incorrect public claims unanswered.

We also note that your Trustpilot profile contains several negative reviews for other companies and not a single positive one. This pattern suggests that dissatisfaction is not unique to our service, but a recurring issue regardless of the provider.

Our policies exist to ensure fairness, safety, and respect for all customers, staff, and vehicles. We apply them consistently and transparently.

Transport Hub Legal Team

5぀星のうち1の評䟡

Avoid this company at all costs

Avoid this company at all costs. We booked well in advance for 8 people mini van after a wedding in Winchester back to London, only to be left stranded in the middle of nowhere at night with initially zero communication.

Their “24/7” phone line doesn’t work, no replacement driver was sent, and they even sent a fake WhatsApp screenshot as “proof” they’d tried to call to tell me. The screenshot dates were wrong! After an hour they did eventually communicate with us but they were unable to propose a viable solution.

They appeared to be communicative beforehand, but when we actually needed help, no one answered.

Trying to get my deposit back was absolute shambles as well. They came up with a series of contradicting excuses. No one had a clue what was going on!

Unsafe, dishonest, and unreliable.

2025幎8月23日
自発的なレビュヌ
Transporthubuk ロゎ

Transporthubuk からの回答

Hi Geirgia,

We’re truly sorry for the experience you had. While our 24/7 line was busy at the time, we responded to your WhatsApp message immediately 10 minutes after sending it tat 00:30 on Saturday evening and did our best to assist without delay.

We want to clarify that we did not share any fake or correct screenshots at any point after checking with all agents and our channels . The confusion may have come from multiple calls being made to different agents by yourself that's why you felt that 'no one knew what happened' . However, we were actively responding via WhatsApp and phone throughout and replied to your questions.

Regarding your refund, the first attempt was unfortunately rejected by the bank as communicated to you but we reissued it right away and shared the receipt with you already.

We genuinely regret the inconvenience and appreciate your feedback as we continue working to improve our service.

5぀星のうち5の評䟡

Brilliant service

First time booking and received great customer service, quick response time and brilliant service. Booked for a friend’s hen party for an airport trip and they provided such a great experience to start the trip. Would definitely recommend.

2025幎8月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Good price, great drivers

We asked for a quote at short notice, got a great price, and had a good time on the way

Sarah at the booking office was easy to work with. Muhammed, Umer, and Ali were brilliant drivers and ensured we were dropped off and picked up from the best place at a busy event, they were always in contact.

Thanks guys!

2025幎8月15日
自発的なレビュヌ

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