TransUnion レビュー 257

I will rate it 0 stars if I can.
It's a useless platform, with an error-prone website, and impatient staff.
You can never solve anything!

They increase the credit score if you subscribe to their services. When you don't need the service anymore, you have to call them to unsubscribe. Why do I have to call to unsubscribe to a service that only took several mouse clicks to give them money? What year are they operating on? They are trying to deter you from unsubscribing by making lengthy phone calls with transferring back and forth between staffs. Now they even block me from accessing my account (error cannot identify identity) on the same machine that I use to create the account and pay them.

The service is very bad! They hire staff who don't understand the purpose of your call and they treat you like you don't know anything, disrespectful!

Having dealt with TU in various countries I can confirm that they are terrible globally. The entire business model seems based on the concept that hiding charges and making it impossible to unsubscribe without a lengthy phone call is a great way to engender trust in the consumer. Terrible. Avoid them and anybody who works for them.

A terrible company to deal with. I have been trying to change incorrect information they have about me. Several conversations, all with people whose first language is not English, have got me nowhere. I was told by one of their incompetent persons to wait 5 business days after my initial call and contact them again. If I provided the correct numbers for 2 documents in my next phone call, everything could be change by phone. Today the next incompetent person told me I have to mail the documents. How important should the credit score they have for me be? The credit score they report cannot possibly be true as I never miss payments on anything.

1st call: phone call got cut, never called back, even after they took my contacts.
2nd call: unable to provide any help.
3rd call: spoke to me very badly. Hung up at my nose.

Typical of today's "customer service". Received an email alert from them. Unable to find the reason online, so I made the mistake of calling in.
Almost 2 hrs on the phone with 5 different people....everyone of them with an incredibly thick accent that made it nearly impossible to understand, and not one of them could: A) Explain where on the site I could find the info I needed . B) Explain, with any accuracy, why I got the original email in the first place.
One of them didn't even know how many months were in a calendar year!!!
Why is it so difficult to LISTEN to the customer, then respond with an answer that actually APPLIES to the question? If you claim to speak English it shouldn't be that hard.

Transunion is running by a wrong people. Not sure how personal information is getting mixed with someone. I have disputed my Personal information many times, still they are mixing information. Earlier I got car Mortgage of $40k under someone's name eventhough I do not have car Mortage, I paid 4 months of subscription $29*4, and still called everyday. They cleared some information after 3 months.
After a year (Nov-Dec 2023), on my profile I am seeing someone else address and someone's House Mortgage of $5,00,000, which is not actually mine.
Submitted information for dispute. Received update that my profile updated, looked into my account but still no change.

Worst Credit union Bureau, still Canadian government believe it. Also, Canadian banks do not look at their bank profile and personal history when we apply for a mortgage. They still trust wrong provider transunion service.

Need to stop Transunion service or Canadian banks should not depends on fraud Transunion credit score.How $5,00,000 Mortgage getting mixed up.

Unfortunately, I am being forced to do business with a company that is in great need of an overhaul, starting with customer service. I am unable to log in. Jumped through all the hoops, and still can't log in. Automation says it will send you an email, which never comes. Called TransUnion. They keep saying they sent an email, I keep telling them I did not receive it. They say my email must be wrong. After several minutes of going back and forth we determine that my email IS correct. They then ask if I'm getting other emails. To prove that I am, I read off several emails I received today. Finally get an authentication code, but it goes to an 'error' page, I tell the rep, and he hangs up. I try again to get in, and now account is temporarily suspended. I contact someone via text, but they won't talk to me until I log in. I call again, but the call disconnects while I'm on hold... twice. This can't be real. I've never had an issue with the other 2 credit reporting agencies. I'd stop doing business with TransUnion, but it's not a choice for the consumer who applies and carries credit.

EDIT: After multiple phone calls, I finally reached a very nice Alan Watts who was able to help with a very dysfunctional website and maneuver around to get me in. For that, I've increased this review to 3 stars. He easily gets 5 stars, but the overall process still gets 1, and 3 is the medium.

If I could give no stars I would. I have credit building apps and repair apps. I log into their site give them my info so I can see if my credit is frozen I already know my scores daily I’m pay other companies for that and they randomly charge me 29.95 and I have no idea where that came from and then say they can’t refund it bc I looked at numbers I already know. Transunion sucks!!!!!! BEWARE

TransUnion are nothing but a bunch of incompetent liars! My credit score dropped 65pts in 2 weeks for ONE credit inquiry in which I was granted a loan of 10,000.00 dollars. In two years I have never missed a payment or been in arrears on other loans. I have done absolutely nothing wrong, but yet after working hard over 3 years to get my credit score up, in less then 2 weeks TransUnion has literally gone out of their way to screw me over! I am not signing up or paying them to join their crooked website or waste my time trying to contact them to dispute their horse poop BUT I felt it necessary to share my experience and from what I have read here, they are nothing but a bunch of incompetent people who's moral compass is so out of whack I am not sure how they find their way into work in the morning! It's beyond me how they are allowed to rate anyone's credit based on their ideology. BE AWARE!

They make sure you can't log into your account when you need it and the client support is non-existent.
Now I need to call the bank to block them from withdrawing money from my account.

Worst customer service ever, rude stuff and after 5 times calling I was not able to find a solution

Horrible. Horrible. Horrible. Did the setup in account, the authentication process despite all information being accurate required a call in. Called and 1st person had computer problems and needed to call me back...never did, 2nd call and person passed buck, 3rd person had to pass along to another person but could not do it until next week meanwhile they were not slow in charging my credit card the fee! Stay away. Customer service is poor at best

I have never seen a more of an incompetent site in my life. 75 percent of my profile and credit information, is incorrect. I worked for 2 Jobs that covered the best part of 25 years of my life, and they are not listed, along with a job name, i never heard of b4. They have a previous last name on my account that belongs to someone else and when I put in disputes and letters from my actual creditors, they cant find the time to update my correct information.
Equifax on the other hand is right up to date. It gets bad when I have to tell a bank to use Equifax because Transunion is so outdated.
I have called Transunion over and over and over again and nothing has been done. Only thing left to do is go to the media or consumer affairs. Charge them with slander for ruining my credit and life.

I subscribed to TransUnion but when I logged in my account, I cannot see anything. No credit score, no credit report, nothing. I called customer service but the staff was very incompetent and kept transferring me back and forth. Every call they gave me another number. At some point, a lady kept asking me all kind of information, I found it so unnecessary and asked "what are we doing? why do you need this information again? couldn't you access this information in your system? I entered them when I subscribed to your service", and she could not give me an answer... what a waste of time. The live chat agent, Lanzy was rude and always ended chat abruptly.

This is the most useless organization that exists. Canada should be ashamed to be represented by transunion. They should simply shut them down immediately. Very unqualified staff, who cannot speak, read or understand english. Very incompetent staff.

Absolutely terrible service. I had to talk to at least 6 people before I found someone who could at least explain the process of resolving a dispute but even then the agent could not explain why my credit score suddenly dropped by over 200 points. If her explanation were actually correct then my score would have been jumping up and down each moth for years, and it had not done so. It had been almost perfect for months and then this past August it dropped significantly, despite my not having any missed or overdue payments. The agent confirmed that there were no problems and instead told me that payments that were recently made had not yet been taken into account by Transunion and I would have to wait a few weeks. At any given time I may have several payments pending, but not yet due, and according to Transunion, this is why my score dropped. But, as I said, this has only happened recently. It makes absolutely no sense and the agent either didn't understand the contradiction or simply refused to admit that Transunion had screwed up. I've been waiting close to 3 months for my rating to return to its previous almost perfect level and now have to continue waiting in the hope that some how it will be restored. I just hope I do not have to apply for credit in the meantime. The agent I spoke to today was also belligerent and talked over me as I tried to explain the situation.

I had subscription of Transunion and still not able to see my score and the worst part is when i tried to solve it with Transunion representatives and they are so rude. I keep on trying for 2 months and they did nothing. Like it like waste of time talking to Transunion people and even they don't even deserve 1 star ,t should be in - minus

They are incompetent. The company needs to be regulated.