Travelgenio レビュー 

I have been waiting for my refund on a Manchester to Toronto return flight which the airline say have already refunded TravelGenio on, but Travelgenio have not passed it to me yet despite me sending several chases throughout 2021. How can they be allowed to hold onto peoples money in this way?!? Do not use this agent unless you want undue stress in dealing with them 😟

Update 1st October 2021 - Despite Travelgenio saying they will get in touch with me, they still haven’t. Still waiting for that refund I’m afraid!!

Escape from this agency.

They have bad and lazy customer service and they are a big scam in any service that they offer.

The airline has cancelled my out bounding flight and when I wanted to refund my return ticket they refused to do any meaningful action even with the "Enhanced Refundable Term" that I purchased with the booking.

I contacted the airline by myself and they informed that the ticket is refundable but they need the agency whom I booked with to contact them, even with that, Travelgenio did not contact the airline.

customer service will tell you that they have done something but once you end the call they will send you a link to apply somewhere, after applying you will receive a notification asking you to contact the customer service and you will be locked with this circle.

Well All I got to say is that I got my refund today.

You will be destroyed by taking people’s money. God will punish u. U will burn in hell. I paid 2 ticket business class from hongkong to london. you didnt send eticket, i commented every where facebook, twitter, instagram… and the same answer:
“Hello quynn_ng.
Could you please send us an e-mail to customer.service@travelgenio com stating your booking reference? With that information, one of our agents will contact you to let you know what the status of your purchase is.
Thank you, regards.”
I SENT HUNDREDS EMAILS JUST BEGGING SEND ME ETICKET. and still NO EMAIL from yours. called thousands times to international phone still busy. If i go to Uk or spain. I will go to your office. print out “travelgenio is a scam, stay away from them, I will stand right front of your office and send every piece or paper to people walking around. I will share my Horrible experience and your company steal 4000 usd from me. REMEMBER THAT. f travelgenio
I will coppy, paste it on youtube, instagram, facebook, twitter.
F YOU TRAVELGENIO. U will burn in hell

Please give me the answers to my questions that I emailed you.

If I could give 0 stars I would and I'm only writing on here again because it's the only way to get a response from anyone! I was promised a refund in April 2020 and I'm still waiting! I even rang virgin the airline I was supposed to be flying with and they confirmed they have done everything from thier end and it's up to travelgenio to take the next step! Why has nothing been done!!!!!!!?????? I want my money

BOOKING REFERENCE IS: 17457865

No REFUND more than a year, Booked my flight in Feb 2020, due to pandemic flight got cancelled. Requested for refund then the refund process go started and at end they said as its more then a year provide us bank details. I have given them my bank details and they do not receive my email.. Called them couple of times internationally every time we did not receive my email. its more than 2 month now.. no response.
Please refund my money..

Booking ref: 16840163.
Hi there, I purchased the Priority Customer Service - Silver too, I'm waiting for my refund from 18 months.

I kidly request you to please refund me.

Complaint- BOOKING REFERENCE IS: 19048915

I have booked a flight via the Travelgenio website a couple of days ago and today I received the below email. I couldn't find any way to request a refund and I want my money back since they didn't book the flight.

I called customer service and stayed on hold for an hour, but no one took the calls. I also sent an email to " customer.serviceattravelgenio.com" but there is no reply.

The received email: We are contacting you to inform you that the airline was not able to confirm your booking.

Alternatively, we made a new booking with the best fare available, with a total price of 400EUR (151EUR more than the amount paid) and the following similar flights:

Five stars only for Antonio! Thanks Antonio and team for refunding my money without any further hassle.

My previous compliant:
I paid extra just to get full refund on two tickets (approx euros 1500) in case, I need to cancel the tickets in future. Yesterday Travelgenio promised me that my money will be refunded in 90 days and now, I got an email from the team that they won't be refunding my money. Are you serious? It is 1500euros!! and you are saying that you won't refund a single penny!

Please don't give me the same response-"As previously stated, we are unable to assist as your reason for a refund isn't covered within our terms.

The terms of this service were available for you to read prior to purchase clearly laying out what is and isn't included as valid reasons for refund, as well as the evidence required for each. It is made clear to all customers what this service offers so that you can make an informed choice on whether to spend the money on the extended refund terms or not.

Many thanks
Liv"

Your Terms and Conditions mentions "Pregnancy Complication Category as below:
means a complication of pregnancy. You were unaware of at the time You made the Booking and which results in You being unable to Attend the Booking."
Also, mentions- Emergency Circumstances
"means an unforeseen circumstance completely outside Your control and of no fault of Yours. The decision to refund is entirely at the discretion of our Customer Experience Team. We will consider these circumstances and have no obligation whatsoever to provide a refund."

I have shared all the letters from Hospital and evidences and still getting replies that my 1500euros will not be refunded. it is 1500 euros!!

How can you do this to a 9 MONTH PREGNANT LADY!!

Booking Code- 18986117

Hi my wife booked return flights for our 3 adult children with @travelgenio which was supposed to depart from Heathrow on flight VS 197 to São Paulo - Buenos Aires on the 24/07/2020. The flights were cancelled by the airlines and after several emails to the agency we will haven’t received any refund, even though it was promised by them. We are still owed £2000 after waiting over 12 months. This is extremely disappointing and I would not recommend this agency due to their poor customer services.

After making this review the company finally paid the refund which is good news so very much appreciated however I had to complain before any action was taken.

I made a booking with Travel genio on Sunday evening and I received confirmation that my flight had been booked. To date I have still not received my e tickets for the flights booked. How do I get my e tickets from your agency?

Never got the refund...
I booked a flight last year and asked for refund because of COVID situation in MAY of 2020! More than a YEAR ago.
Trying to call - no answer. Email - no answer.

Reservation number is: 16546325
Booking: BHLSWX
ticket booked on 11 Nov 2019

6 month ago I received an email from Air Astana which says that my refund has been authorised. And now you can can refund me my ticket. But I didn't´t get anything yet.

Looking forward to get my 620.46 € back.
Thank you.

Thank You Customer Service for keeping in touch with me. I already receive it.

Good morning
I booked a flight from Vienna to Catania on the 23th of August with Austrian Airlines
I received booking number immediately when i booked but i still did not received the booking confirmation by mail
Money already deducted
I checked also in the junk mail but still nothing
Tried to call no reply,sent mails no reply,how can I get the booking confirmation ???

below email i got from travelgenio

Customer Service
2:27 PM (1 hour ago)
to me

Dear Mr./Ms.,

We are contacting you regarding your refund request. We inform you that the amount will be reimbursed by bank transfer, because due to data protection requirements, the system cannot refund to the original payment method after more than a year since the amount was collected.

In order to complete the refund of your tickets, please provide the following bank details:
- Account holder (full name, no initials allowed).
- Account holder’s address.
- Bank name.
- Complete bank address.
- Account number.
- Bank account currency.
- IBAN.
- SWIFT or BIC.

Once we receive this information we will refund your tickets.

Please note that bank details must be complete and accurate. Any incorrect information may cause the bank transfer rejection, in such case bank costs will be deducted from the amount to be refunded (the amount can reach up to 50EUR).

Bank transfers to EU accounts are free, whereas transfers made to countries outside the European Union may have some costs.

Waiting for your instructions.

Kind regards,
--

Customer Care Team

I used Kayak to search for a flight. The best price result on Kayak led me to Travelgenio. I bought 2 flight tickets via Travelgenio for USD373.95 on 13 June 2020. However, as a result of changing Covid rules, my trip was canceled (as we were no longer allowed to enter Italy - the destination - as tourists) and on 9 February 2021, the airline issued a full refund to Travelgenio for my tickets.

Travelgenio never informed me about the refund and on 14 July 2021, I found out from the airline that a refund had been issued (I went to the airline to try to use those tickets for another flight when they told me that months ago they had already completed a full refund to Travelgenio). It's been now 10 days of back and forth emailing with Travelgenio about this refund. It seems Travelgenio is reluctant to refund me any of this money. First, they never even informed me that a refund had come in for my tickets in February. When I emailed Travelgenio about the refund in July, they said the airline never issued any type of refund. When I sent proof of the refund, Travelgenio then changed the story and said that the tickets were non-refundable and that they only received a refund for the taxes of the tickets. Travelgenio would also charge me admin fees of 100 EUR to transfer my partial refund, which would leave me with only about 20 EUR out of the USD373.95 that I paid. I've gone back to the airline to confirm that they issued a full refund (which they did in fact do). I've gone back to Travelgenio again, and now they're saying they don't have access to any of my tickets anymore.

I am just being sent in circles by Travelgenio and I have never had this type of experience with any intermediary travel company. It's already bad enough that during Covid we're all losing money on canceled trips, but it's awful when you do manage to get a refund and an intermediary company that provides you with no service takes it all away from you.

I am not sure who to turn to. I have the proof of the refund from the airline. I just want my full refund for the USD373.95 back. I think it's fair since the cancelation was out of my control and the airline took the decision to issue a refund as a result. I don't think it's fair to charge any admin fees in this case since I never made a request for any changes.

Do not, by any reason book tickets with them. Do not! Stay away from them. Kayak should stop doing business with them. They would cancel your return trip arbitrarily, and make you pay for it. I just started suing them for scammers. I am decided not to let them go with it. My advice to you, do not do business with them. They must go out of business. Not an ethical company and won’t listen to their customers

I have used an old email which I no longer have access to in error when making a booking and I therefore could not receive my booking confirmation nor an e-ticket. I have struggled to get the contact details to contact the agent so I could update the email to my current working email. How would get in touch with Travelgenio to sort this out? Why is it that the agent doesn't provide the customer care numbers on its website? I have never had hard times like this.

Due to the ongoing covid crisis we have been unable to travel as the destination (Bali) has gone further into lockdown due to the rise in cases. This reservation was initially booked back in December 2019! I have sent numerous emails to Travelgenio since then requesting a full refund, however I have received no acknowledgment or reply whatsoever. I have been in contact with the airline directly (Qatar Airways) who have already cancelled my reservation and issued the refund from their end. I have tried to call Travelgenio to see if I can get through to someone to speak to, but every time I do they purposely cut the phone after being on hold for approx 30mins. After reading all of these reviews, I have no confidence that this will be dealt with as it should and I am extremely concerned that Travelgenio are purposely avoiding me. A refund status update at this point would go a long way but to receive no communication whatsoever is such bad practice!!! I need someone to get in touch with me immediately otherwise I have no choice but to take legal action.