The place was vert roomy and clean, fresh bakery items upon arrival and bottled water in the fridge was awesome little touch to welcome us after hours of travel.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Best standard short stay appartment i have ever rented. Location very good with tram stop just outside main entrance. I was concered about street parking but turned out to be a no-issue. Highly recom... もっと見る
企業が回答しました
The villa is well maintained and in a great location. The road is quiet enough to not impact on your relaxation. A short walk away (a few minutes) and you have the beach, supermarkets, bars and re... もっと見る
企業が回答しました
Use at your own risk. This company is okay with their host(s) using deceptive photography to falsely misrepresenting an accommodation. They will defend the host rather than the good and honest people... もっと見る
企業が回答しました
企業情報
当該企業による記述
TravelStaytion is one of the fastest growing holiday rentals platforms for professionally managed properties globally.
連絡先
Michelin House, 81 Fulham Road, SW3 6RD, London, 英国
- customerservice@travelstaytion.com
- www.travelstaytion.com
4.0
ほぼ満足
190件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything was clean and functional
Everything was clean and functional.
The host checked in with me to make sure everything was going well.
Checking in and checking out process was easy. I would stay there again.
2026年6月27日
自発的なレビュー
TravelStaytion からの回答
Dear Scott thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon.
Best Regards,
TravelStaytion
So ein Schande nie wieder
So ein Schande!
Alles super gebucht über Hulidu. Travelstytion hat meine Trasaktion einfach nachträglich zurückgeschickt ohne Begründung und die Reservierung wieder storniert. Ich buche dort sicher nicht noch ein mal.
Der Kundendienst war freundlich, meine jedoch ich soll die Buchung doch einfach nochmals mit einer andern Karte vornehmen. Kein Telefonischer kontakt, einfach eine Mail und fertig.
2026年6月30日
自発的なレビュー
TravelStaytion からの回答
Dear Nakami,
Thank you for taking the time to share your feedback.
We are sorry that your booking experience did not meet your expectations. Although we were unfortunately unable to host you on this occasion, we appreciate the opportunity to address your concerns.
The cancellation resulted from our internal security and verification procedures, which are in place to help protect both our guests and our accommodation partners. While we understand that these measures can sometimes be frustrating, they are an important part of ensuring a safe and secure booking experience for everyone.
We are pleased to hear that you found our customer service team friendly, and we regret that we were unable to provide the outcome you had hoped for.
Thank you once again for your feedback. We will take your comments into consideration as we continue to improve our service.
Kind regards,
TravelStaytion
This was a wonderful property with a great view
This was a wonderful property with a great view. Very convenient location. Easy access to restaurants and shops. The host was wonderful and gave great restaurant suggestions. We tried them all and they did not disappoint. Just wish we had planned more time!!
2026年5月22日
自発的なレビュー
TravelStaytion からの回答
Michele thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon hopefully for a longer stay next time!
Best regards,
TravelStaytion
They cancelled my confirmed reservation…
They cancelled my confirmed reservation on Vrbo, claiming a system failure, but the listing is still up at very much higher price, asking me to book again. An abusive practice!!!
I'm trying to resolve this with customer service, but they're ignoring me and pretending it's not their problem.
I have no choice but to involve the relevant consumer protection agencies in the United Kingdom.
UPDATE:
I just had attention when I put this review, but my problem can't be solved as I think I deserve, cause the cancel reasons changed a few times.
I'm also a property host and understand system errors on platforms, but in this case there was no objective demonstration proofing this bug.
In my view, TravelStaytion must keep the reservation and cover the difference for the host, but the way it was resolved, the host will face penalties from Vrbo and I no longer have the reservation.
They tried, but resolution was good only for Travelstation.com.
2026年6月14日
自発的なレビュー
TravelStaytion からの回答
Dear Carlos,
Thank you for taking the time to share your feedback.
We are genuinely sorry that your experience did not meet your expectations. We understand how disappointing it is when a confirmed reservation is affected, and we sincerely regret the inconvenience this caused.
As discussed during our previous correspondence, as soon as the issue came to our attention, we acted immediately by cancelling the reservation and approving a full refund to ensure that you would not be financially impacted. While we appreciate that this was not the outcome you had hoped for, we hope it demonstrates our commitment to resolving the situation as promptly and fairly as possible.
We respect your feedback and are sorry that we were unable to regain your confidence on this occasion. Nevertheless, we remain committed to continuously improving our service and sincerely hope to have the opportunity to welcome you in the future and provide you with the experience we strive to deliver.
Kind regards,
TravelStaytion
Worst experience
Worst experience! The listing stated 2BR and 1BA. The booking confirmation stated 2BR and 1BA. When I arrived, it was a one bedroom. I called the host right away and he said he would try to get me a 2 bedroom property but found none. I emailed travelstaytion and they blamed me. They said the pictures would show it was a one bedroom with 2 beds. They didn’t even confirm that they would change the heading for this place so others wouldn’t be fooled. The tiny place was stuffy, dark and in a bad area. It was over $1000 for a single room for the weekend. We all got sick by the end of the trip. I will never use travelstaytion again. Go with a more reputable site like Airbnb.
2026年6月15日
自発的なレビュー
TravelStaytion からの回答
Dear Melissa,
Thank you for taking the time to share your honest feedback.
We are genuinely sorry that your stay did not meet your expectations. Based on our previous communication and the information available for this reservation, we believe the property was advertised in line with the details provided by the accommodation partner. We understand, however, that different booking platforms may describe room layouts and amenities using different terminology, which can unfortunately lead to misunderstandings.
We regret that this affected your overall experience and appreciate you bringing your concerns to our attention. Guest feedback is always valuable to us, and we continuously work with our partners to ensure property information is as clear and accurate as possible.
Once again, we are sorry that your stay did not meet your expectations. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience.
Kind regards,
TravelStaytion
Worst rental experience of my life
We booked a rental through Marriott Homes and Villas who had a local company coordinating key drop offs. No idea why this company was involved but they were. Did not add any value. Unable to help when problems did arise with the dirty and not maintained properly. If you find yourself in a rental that does not match the photos or the description they are not going to be on your side. Worst rental experience of my life.
2026年6月10日
自発的なレビュー
TravelStaytion からの回答
Dear Jenn,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not fully meet your expectations. Throughout your stay, TravelStaytion and all parties involved made every effort to assist you and address the concerns raised. As previously communicated, the property you selected is a historic building, and its unique characteristics were reflected in both the listing description and the information provided prior to your arrival.
We carefully reviewed the concerns brought to our attention and remained available throughout your stay to provide support.
We appreciate your honest feedback, as it helps us continue to improve our services. We sincerely hope to have the opportunity to welcome you again in the future and provide you with an experience more closely aligned with your expectations.
Kind regards,
TravelStaytion
Beautiful property
Beautiful property! Check in and check out was a breeze. Host was very friendly and responsive to my questions. Just make sure to lock your car doors and don’t leave food in your car- The bears are smart!
2026年6月17日
自発的なレビュー
TravelStaytion からの回答
Dear Trina, thank you for your wonderful review! We're so glad you enjoyed the property. It was a pleasure hosting you, and we hope to welcome you back again soon. Best Regards, TravelStaytion
Amazing old building in a great…
Amazing old building in a great location, walkable to everything around and not so far from great beaches. The whole arrangement was great without any issues and myself and our family enjoyed it greatly.
2026年6月8日
自発的なレビュー
TravelStaytion からの回答
Constantine, thank you for the great review! We are so happy you loved your experience and can’t wait to have you back for your next holidays. Until then, we are here if you need anything. Best Regards, TravelStaytion
We didnt want to leave
We didnt want to leave. The space was awewome! The decor was exquisite! The location was impecable.
2026年6月16日
自発的なレビュー
TravelStaytion からの回答
Dear Jerry, thank you so much for your kind words! We are delighted to hear that you enjoyed the space, the décor, and the location.
It was a pleasure hosting you, and we hope to welcome you back again soon!
Best regards,
TravelStaytion
Use at your own risk
Use at your own risk. This company is okay with their host(s) using deceptive photography to falsely misrepresenting an accommodation. They will defend the host rather than the good and honest people who are paying to use their platform. You have fewer consumer protections than trusted brands like Airbnb or Booking.com, where guests can leave reviews or report hosts to help keep the community safe. Would not recommend this group to anyone.
2026年6月7日
自発的なレビュー
TravelStaytion からの回答
Dear Paige,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Our team remained in direct communication with all parties involved and worked to review the situation thoroughly. We regret that the available resolutions and relocation options we were able to offer did not meet your expectations.
We appreciate your feedback, as it helps us continue to improve our service, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
TravelStaytion
Crooks!
I would urge any potential user of this service to hesitate. As a host I listed my porperty on their platform. I received two bookings. Their terms state that they will pay the host the day after arrival. A week after the first guest departed I was still awaiting payment. Several emails claiming problems with their payment system blah blah. Finally several weeks late I received my money. The second booking resulted in an identical situation. The emails are identical. This is obviously a company policy and I find it disgusting. Whether you are a potential host, or a potential guest, I urge you to look elsewhere. There are plenty of other listing websites who treat their customers with the respect we all deserve.
EDIT Post reply:
As with several other negative reviews, Travelstaytion claim to have attempted to contact me regarding my complaints. This is simply untrue, They also refer to their "Host Support Department" and urge me to contact them. The only time I did need to contact them they never responded to my request. I stand by my review.
2026年5月15日
自発的なレビュー
TravelStaytion からの回答
Dear Ben,
Thank you for taking the time to share your feedback.
We truly value all reviews, whether positive or negative, as they help us continually improve our services.
That said, we believe that some of the terminology used in your statement is rather strong and does not accurately reflect our organization.
Our team attempted to contact you to obtain further details regarding your account and to address any possible miscommunication.
Unfortunately, we were unable to do so, therefore we kindly ask you to contact our support team (host.support@travelstaytion.com).
At this time, as we are unable to verify your profile, we must respectfully encourage readers to consider the statement with appropriate caution.
Please note that our host support department remains at your disposal and will be happy to assist you further and clarify the process in detail.
Kind regards,
TravelStaytion
Really amazing stay the host George was…
Really amazing stay the host George was friendly & available for any concerns
The 2 level 2 bedroom accommodation was outstanding & equipped with everything you could possibly need the washer/dryer was a nice surprise as I did not see it listed
Great location
Great views traffic was a bit noisy at times if you open the doors
2026年5月24日
自発的なレビュー
TravelStaytion からの回答
Dear HC,
Thank you so much for your wonderful review! We are delighted to hear that you had an amazing stay. We're pleased that you loved the accommodation, the views, and the convenient amenities. We also appreciate your feedback and will certainly keep it in mind.
It was a pleasure hosting you, and we hope to welcome you back again in the future!
Warm regards,
TravelStaytion
VV Luxury Villas
This was, without a doubt, the most exceptional place we have stayed during our travels around the world. Xristos and Elena were outstanding hosts—always available when needed, offering excellent local recommendations, and ensuring that every detail was taken care of so we could fully enjoy our stay.
The villa is beautifully maintained and equipped with everything you could possibly need for a peaceful and relaxing vacation. Every aspect of the property reflects thoughtful attention to detail and a commitment to quality. Our one-week stay passed far too quickly, and we enjoyed every moment of it.
We will definitely return the next time we visit Lefkada. This was truly a memorable experience, and we cannot recommend this villa highly enough. Thank you, Xristos and Elena, for such a wonderful stay!
2026年5月31日
自発的なレビュー
TravelStaytion からの回答
Dear Димо, thank you so much for your wonderful review and kind words. We are truly delighted that your stay was such a memorable experience. It was a pleasure hosting you, and we look forward to welcoming you back in the future!
Warm regards,
TravelStaytion
TravelStaytion doesn't take care of their hosts.
I connected my listings to TravelStaytion thru Hostfully at their recommendation. I received my first booking and the guest never arrived. When I checked in with her to see if all was ok, she said they didn't end up coming. Because of the cancellation policy in place she was not entitled to a refund. Then, she lied and told Expedia - which is where she made her booking - that I never sent the checkin info so she would get a full refund. I sent TravelStaytion proof that I had sent all check in info on time as well as the guest's text admitting she never made it there. They promised me they were working actively on my behalf to ensure the case was resolved in my favor, especially as I had taken all the necessary steps. That was 6 weeks ago and the last I heard from them. Now they've just stopped answering me. I called the office and I'm assured someone will get back to me. They don't. I've sent follow up emails and they don't answer. My lawyer sent the guest a letter and my next step is to take her and Expedia to Small Claims court. If you're a host, stay far away from TravelStaytion. They could care less about hosts.
2026年3月30日
自発的なレビュー
TravelStaytion からの回答
Dear Heather,
Thank you for your feedback.
We acknowledge that the communication throughout this case could have been better, particularly regarding the timing of updates provided during the investigation.
As this was the first booking for the property and involved a guest dispute, we were required to conduct a thorough review before reaching a final decision.
Once all necessary checks were completed and the facts verified, we proceeded with processing the payment accordingly.
While we understand the frustration caused by the process length, we believe this review reflects an isolated incident rather than the overall value and support TravelStaytion provides to its partners through the thousands of bookings we facilitate each year.
We remain committed to transparency, continuous improvement, and maintaining constructive relationships with all our hosts.
Best Regards,
TravelStaytion
TravelStaytion からの回答
Thank you for the awesome review, Troy! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Best Regards,
TravelStaytion
Great stay here with my family
Great stay here with my family. We lived in the 2 room apt with pool. Clean, very mordern and great hostess Alexandra.
2026年5月24日
自発的なレビュー
TravelStaytion からの回答
Dear Mikael,
Thank you so much for your wonderful review!
We are delighted to hear that you and your family had a great stay and enjoyed your experience with us. It was truly a pleasure hosting you, and we hope to welcome you again in the future!
Best regards,
TravelStaytion
On time and constant communication
On time and constant communication provided by the host. Place is clean and surrounding is quiet. Plenty of parking. Bathrooms and bedrooms are good size both with walk-in closet. Although, not enough pressure in the shower and not enough hangers (only 2 flimsy hangers inside the closet). Also, the exhaust fan in one bathroom is not working. Just a suggestions to the host: change your ironing board to a full size one.
2026年5月1日
自発的なレビュー
TravelStaytion からの回答
Dear Gus,
Thank you so much for your wonderful 5-star review and for taking the time to share your experience with us!
We are delighted to hear that you enjoyed the communication, cleanliness, quiet surroundings, and the overall comfort of the property.
We also truly appreciate your constructive feedback . Your comments are very valuable to us, and we will certainly review these points with our team to further improve the guest experience.
It was a pleasure hosting you, and we would be happy to welcome you back again in the future!
Best Regards,
TravelStaytion
TravelStaytion からの回答
Dear Graham,
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Best Regards,
TravelStaytion
Awful Company
Pelican Pointe in Gulf Shores. Awful and unaccomodating company. I booked the wrong dates and they are totally inflexible and SLOW at answering. It's barbaric and inhumane that you can't make changes to a reservation simply because they say so, when I messaged the second after I booked because the wrong date had been put in. I will make it a point to never book with this company again. These monsters are surely driving up rent worldwide and the least they could do is show a heartbeat when someone reaches out in a timely manner because they're taking thousands of our dollars.
2026年5月7日
自発的なレビュー
TravelStaytion からの回答
Dear Eva,
Thank you for taking the time to share your feedback regarding your recent experience.
We are sorry to hear about your dissatisfaction. However, after carefully reviewing the matter internally, we were unfortunately unable to identify details matching the situation described in your review. We can also confirm that efforts were made from our side to communicate and assist regarding your request.
That said, we sincerely apologize for any inconvenience or frustration caused. Guest experience is very important to us, and we always aim to support our guests within the policies and options available.
Should you wish to provide any additional details or clarification, you are always welcome to contact us directly at customerservice@travelstaytion.com or by phone at +44 (0) 20 3624 0359. We remain fully at your disposal.
Best regards,
TravelStaytion
It was so easy to contact them
It was so easy to contact them. They help us with everything we needed. The kitchen was nice, with a big fridge, and it was functional, and had everything we needed. It was clean, and the beds (separated) was good.
Location was good, and it had a food marked a few minutes walking. A lot of restaurants.
I recommend this place 👍
5 stares from us 4 people from Norway☺️
2026年4月22日
自発的なレビュー
TravelStaytion からの回答
Dear Nemi,
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive stay and that the property met all your needs. We hope to welcome you again in the future!
Warm regards,
TravelStaytion
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