TravelStaytion レビュー 

Very disappointing experience. Avoid at all costs.

We booked 2 separate properties with the company through Marriott as a third party agent. Whilst originally accepted within 48 hrs both bookings were cancelled due to so-called “system errors.” We were told the properties were already booked and unavailable for our dates. We were offered much less appealing, cheaper options instead with no indication of partial refunds.

A week later, the same properties were still showing as available to book for our dates. As we had originally had confirmation and booked annual leave we tried to book again assuming the issue had been resolved. We unfortunately received the same cancellation message following original confirmation.

As the property was advertised on other platforms I then booked the exact same property through hotels.com 10 minutes after being told it was fully booked at three times the advertised price (in order to be eligible free cancellation).

That booking was accepted and confirmed. We then received full check-in details directly from travelstaytion welcoming us, hence confirming the earlier “fully booked” explanations were out and out lies.

It is disappointing as had they explained a pricing error we would have been open to pay slightly more through the marriott platform in order to keep our elite night benefits. To add, the property was available on several other sites (booking.com, puffin cottages) at almost the same price offered with marriott just without the free cancellation so I booked at the higher price as a test purchase in order to have the option to cancel.

Based on this experience, the booking process feels unreliable and misleading. I would recommend that others proceed with caution.

*** response to reply***

To reiterate. You have told me the property was fully booked as you have again said in your reply, yet when booked via a different platform at 3 times the price, 5 minutes after being told the property was fully booked when booked via the original platform twice, I have had confirmation from yourselves and check in information. I have tried to communicate to your team but would not agree with your response that you have tried in any way to resolve the matter or been helpful in any way.

****Follow up****
After cancelling our purchase through hotels.com at 3 times the price we tried again to book through the marriott platform as it instantly became re-available. This was again rejected by travelstation and we were told to stop trying to book.

We requested a management call back and this is where things improved for us. Cornelia proved to be very helpful explaining that it was not full booked, as previously described. However it was priced incorrectly on the marriott platform. Something which they had not resolved, a month following our initial enquiry.

However, Cornelia was very helpful in obtaining a fair price for the booking and linking it to our marriot bonvoy account for the privileges. Since dealing with Cornelia our experience has been 5/5 so far, however we cannot give this as a true reflection of the company as other staff members/processes let them down.

I am a professional host and have been doing so for almost a decade. I host numerous properties on Travelstaytion, in addition to other booking platforms.

Travelstaytion has never sent a payout for one of the many stays I’ve hosted through their platform. I’ve checked their website and can confirm that the guests paid for each reservation and that Travelstaytion has my correct payout information, but nothing has been paid to me. It’s been months.

I’ve reached out to customer service multiple times, and I get the same “we are working on it” response with no details, material updates, or alternative solutions. It’s ridiculous. I’ve never had another booking platform respond like this or withhold payment for completed stays.

I saw another review on this platform expressing a similar problem, and I wonder if this is a routine issue for Travelstaytion. This urgently needs to be fixed.

Stayed in Kissimmee for a Disney vacation with 11 family members. The location was minutes from all the locations. Had a few issues along the way, but they were resolved in a timely fashion. The house was in great shape and had tons of things to do in there. Very pleased, will visit again!

This is a very clean and well appointed three level townhouse in a great location. It has four bedrooms and was less expensive than most hotels per night. The management team communicated with me via text and email and it was a very smooth stay. I will stay there again.......and again........and again........and again.

The house is absolutely lovely! The bathroom upstairs was such a treat with that huge stand alone tub. I also used the steam in the shower as well. Views are gorgeous. Bed was cozy!

Exceptional value, conveniently located near all essential amenities like Waitrose Geant Lulu Kicker's bar, featuring pristine facilities and prompt communication from the host.

I am trying to confirm a reservation, and finding it impossible to communicate with them.

Everything was great… apartment location… the fabulous rooftop, with a sky view to the Acropolis’s…
Quiet area, nearest shop and grocery…
Everything can by done by walk from there: Acropolis, Museum, Agora, downtown ect…
Very good commutation and exchange with Nikos👍

Amazing accommodation and all needs catered to
Basic amenities of food as salt and pepper and sugar would be nice
There was a bit of check out glitch that scarred the near perfect experience
Communication is vital and appreciate all what has been done
Customer service and communication is key and it works both ways for us as a customer and you as the service / customer provider
I must say everything is perfect and can’t fault anything nevertheless small issues like the above just ruins the whole experience
Thank you

Buchung wurde ohne info vom Anbieter storniert (nachdem sie schon Bestätigt wurde), was folgt sind unprosseionelle, sketchy und eingeschnappte Mails im Tagestakt. Antworten können Sie auf meine Mail/ Nachfrage zu dem Thema nicht, während sie mir dann vorwerfen, dass ich auf die Mail vom Vortag nicht geantwortet habe?? Gleichzeitig ist im Online-Portal die Buchung noch aktiv? Als alternative Unterkunft wird mir ein hässliches und winziges Hotelzimmer in einer ganz anderen Stadt angeboten.

I stayed at Fare Vainato Beach for nine days, first with my cousin and then solo, and it was perfect for both. The location is beautiful and peaceful and just a 2 minute walk to the beach. Waking up to the sound of the ocean was unforgettable. The cabin was clean, comfortable, and well equipped, making it easy to settle in for a longer stay.

I would recommend renting a car as it’s difficult to get a taxi or bus if you’re looking to explore.

The hosts were welcoming and kind, creating a warm, relaxed atmosphere throughout my visit. Whether traveling with someone or on your own, Fare Vainato Beach is a wonderful, authentic place to stay in Tahiti. I highly recommend it!

Great place and only a few blocks from town with restaurants, shops and less than 10 mins walking to pristine beach. Was nice to be able to walk and yet not be bothered by crowds, traffic. Host was wonderful w consistent and quick communication.

The house was secured, quite, nice and cosy, prepared for our arrival with the heating on. Large and confortable bedrooms, living room, fully equipped kitchen. In summer you can enjoy a nice terrace and a small swimming pool. Ideal place to rest and enjoy moments with friends/family.

I booked through this website an apartment on the Italian Alps. The apartment showed to be in a different place from the one advertised and I ended up having a big issue with a relative of mine who, having a medical condition, was almost unable to move around in the village.
I reported the event giving evidence to Travelstaytion of the non conformance: the just kept gaining time and showed no willingness to indemnify me for the apartment wrong representation. I'll go legal.

Orlando Florida family vacation ruined by TravelStaytion through Hotels.com. 4436 Summer Flowers Place Kissimmee, FL. Booked through Hotels.com for 5 nights at $1300. Couple days before check-in our reservation was cancelled and then relisted for 2x the cost. Being last minute & availability we had no other option but to book for $2600. Should’ve been 1st red flag but we were already committed to the kids for Christmas vacation.
When we arrived the “neighbors” had 5 cars taking up both driveways and blocking road in front of house. 4 large trash bins full of trash in front of garage door with a family of raccoons climbing in & out trash. Large empty mattress boxes taking up 1/2 the front porch. Big ordeal knocking on doors to get cars moved in order to just park in our driveway. Once inside, the house was full of fruit flies in every room including upstairs. Walls were filthy and stained with bugs stuck to double-sided tape around top perimeter of living room and kitchen. Couch was so nasty with white crusty spots all over cushions that no one dared to sit on. Pieces of the wood flooring missing throughout staircase and upstairs. Tv missing in master (mount on wall empty). Bathroom drains had black slime coming out. Pics have to be from years ago. No private swimming pool, just dirt, trash & disappointment in back yard. There’s a community pool down the road but who really wants to do that. We contacted Travelstayation Property Manager Justin Bilyk as soon as we arrived to report issues. After getting no sleep and eaten up from bug bites the first night. We had to go to Walmart and spend $100+ on cleaning supplies and bug spray in order to just to be able to sleep. Then 2 days after arrival Justin responds to address issues. Supposedly he send someone, while we were gone, but no sign of any improvement & then he stopped responding to text. I have documented everything with pics, video, receipts and screen shots to back up these claims. Our neighbors had the same experience when they arrived a couple days before us (bugs, trash & filth). We travel to Orlando 3-5 times a year for the last 10 years and this is the 1st time we’ve ever had a negative experience with our vacation rental. Which makes sense when you have a company on the other side of the world managing your property. You couldn’t pay me to stay at this nightmare again. Lesson learned that pics can be deceiving.

DO NOT BOOK with this company!!
I made a booking for CapeTown for february next year. Everything was booked, I even had contact with the owner. A little over a month before arrivel they decide to cancel the booking because to "unforseen maintenance". They promised me to search with me for a accomodation similar to what I booked to make sure I have somewhere to stay. The only options they gave me were in a totally different part of town of what I originally booked. Without my consent they cancelled the booking and send me only HALF the refund. Stay away from these people!!

This is the second time they had to cancel my reservation due to some lying technical error! They have computer problems or the host has a problem, whatever generic response it is, they just cancel the reservation without penalty! We have to pay a penalty if we cancel, but they are free to cancel any time?! You can't make plans if your place of stay can't be secured! That will be my last time working with this crap company! Don't waste your time, money, or risk their generic cancellation policy! Stay far away from them!

I had a great stay and really enjoyed my time here. The place was clean, comfortable, and exactly as described. The staff provided excellent service and were friendly, attentive, and always willing to help. Everything I needed was available, and the atmosphere was calm and relaxing. I would definitely stay here again and recommend it to others.

We had a confirmed reservation that was canceled without our consent. We were given inconsistent explanations, and shortly after, the same property was relisted for the same dates at a significantly higher price.

A refund alone does not undo the disruption or costs incurred after relying on a confirmed booking. This experience closely resembles a bait-and-switch scenario, and I would urge others to be extremely cautious booking through this company.

Customer service has also been extremely rude, we are taking matters into arbitration after filing with BBB.

We originally booked a house for a long weekend in Palm Springs through Hotels.com for $1,393.84 total (including taxes and fees). Two days later, we received an email from Travelstaytion.com, a company that had never previously communicated with us, stating that our reservation had been “expired” (canceled) because "not all co-travelers had completed their payments" (we had already paid in FULL), and that we would be fully refunded (we were not). The email offered to help us find an alternative property and asked what we were looking for, but they never followed up or refunded us.

Because this communication occurred outside of Hotels.com, and we never received a cancellation notice from Hotels.com itself, we suspected a scam. We contacted Hotels.com and were told on three separate calls that our reservation was active, valid, and not canceled. All three agents confirmed that the property’s listed contact number belonged to Travelstaytion.com, yet neither we nor Hotels.com were ever able to reach anyone at that number. We were also told that both the property and Travelstaytion had been vetted and approved to list on the platform, though the agents acknowledged this process can still be exploited.

Despite our reservation remaining “active,” the property continued to show as available for the same dates on Hotels.com — but now repriced at $11,979.00 (approximately 8.5× higher). The same inflated price appeared simultaneously on VRBO and Airbnb.

We contacted the City of Palm Springs Department of Special Program Compliance, who confirmed that the short-term rental registration number listed on Hotels.com was active. However, the agent agreed this did not rule out fraud, as registration numbers and listing photos can be copied from legitimate properties. After reviewing the situation, the agent stated it appeared likely that either:

1. Travelstaytion was operating a sham listing and would eventually ask for credit card details to “rebook” us elsewhere, or

2. We had booked at a low rate and the property was deliberately relisted at a much higher price to overbook, with the intention of dropping us if a higher-paying guest booked.

Either scenario reflected poorly on Travelstaytion.

In subsequent emails to both us and Hotels.com, Travelstaytion blamed the cancellation notice on a “technical glitch,” which we find highly implausible given the immediate 8.5× price increase across multiple platforms.

Further research revealed numerous similar complaints on Trustpilot and Reddit, where multiple users describe Travelstaytion as a scam. Their website shows very low traffic and a hidden owner, appears to be UK-based (though this could not be confirmed), and was registered in 2025, despite sporadic online references to the company going back over a decade. At the time of this incident, their Instagram account had only two posts (both one day old) with over 3,000 followers, and their YouTube channel — created in 2012 — had no content, except for a single video posted hours earlier.

We also contacted the host listing the same property and registration number on Airbnb. He confirmed in writing: “We are the only official hosts/property managers for this home, and this is reflected on all legitimate listings… We have nothing to do with Hotels.com.” This suggests the Hotels.com listing we booked was not legitimate.

Given the importance of this trip, with people flying in from out of town, we could not risk arriving in Palm Springs to find our booking invalid or being canceled again at the last minute. The whole experience did not make us comfortable to book this property or to conduct business with Travelstaytion. We therefore canceled through the Hotels.com platform and rebooked elsewhere. While we did receive a refund, it was issued by Hotels.com — not Travelstaytion.

Do your research thoroughly before booking with this company or associated property. Use a credit card that that offers strong fraud protection. Screenshot all policies and prices for your records. PROCEED WITH EXTREME CAUTION.