TravelStaytion レビュー 

We originally booked a house for a long weekend in Palm Springs through Hotels.com for $1,393.84 total (including taxes and fees). Two days later, we received an email from Travelstaytion.com, a company that had never previously communicated with us, stating that our reservation had been “expired” (canceled) because "not all co-travelers had completed their payments" (we had already paid in FULL), and that we would be fully refunded (we were not). The email offered to help us find an alternative property and asked what we were looking for, but they never followed up or refunded us.

Because this communication occurred outside of Hotels.com, and we never received a cancellation notice from Hotels.com itself, we suspected a scam. We contacted Hotels.com and were told on three separate calls that our reservation was active, valid, and not canceled. All three agents confirmed that the property’s listed contact number belonged to Travelstaytion.com, yet neither we nor Hotels.com were ever able to reach anyone at that number. We were also told that both the property and Travelstaytion had been vetted and approved to list on the platform, though the agents acknowledged this process can still be exploited.

Despite our reservation remaining “active,” the property continued to show as available for the same dates on Hotels.com — but now repriced at $11,979.00 (approximately 8.5× higher). The same inflated price appeared simultaneously on VRBO and Airbnb.

We contacted the City of Palm Springs Department of Special Program Compliance, who confirmed that the short-term rental registration number listed on Hotels.com was active. However, the agent agreed this did not rule out fraud, as registration numbers and listing photos can be copied from legitimate properties. After reviewing the situation, the agent stated it appeared likely that either:

1. Travelstaytion was operating a sham listing and would eventually ask for credit card details to “rebook” us elsewhere, or

2. We had booked at a low rate and the property was deliberately relisted at a much higher price to overbook, with the intention of dropping us if a higher-paying guest booked.

Either scenario reflected poorly on Travelstaytion.

In subsequent emails to both us and Hotels.com, Travelstaytion blamed the cancellation notice on a “technical glitch,” which we find highly implausible given the immediate 8.5× price increase across multiple platforms.

Further research revealed numerous similar complaints on Trustpilot and Reddit, where multiple users describe Travelstaytion as a scam. Their website shows very low traffic and a hidden owner, appears to be UK-based (though this could not be confirmed), and was registered in 2025, despite sporadic online references to the company going back over a decade. At the time of this incident, their Instagram account had only two posts (both one day old) with over 3,000 followers, and their YouTube channel — created in 2012 — had no content, except for a single video posted hours earlier.

We also contacted the host listing the same property and registration number on Airbnb. He confirmed in writing: “We are the only official hosts/property managers for this home, and this is reflected on all legitimate listings… We have nothing to do with Hotels.com.” This suggests the Hotels.com listing we booked was not legitimate.

Given the importance of this trip, with people flying in from out of town, we could not risk arriving in Palm Springs to find our booking invalid or being canceled again at the last minute. The whole experience did not make us comfortable to book this property or to conduct business with Travelstaytion. We therefore canceled through the Hotels.com platform and rebooked elsewhere. While we did receive a refund, it was issued by Hotels.com — not Travelstaytion.

Do your research thoroughly before booking with this company or associated property. Use a credit card that that offers strong fraud protection. Screenshot all policies and prices for your records. PROCEED WITH EXTREME CAUTION.

Wir haben ganz normal und ordnungsgemäss über Expedia eine Unterkunft bei Travelstaytion gebucht und eine bestätigte Buchung erhalten. Einen Tag darauf wurden wir jedoch direkt von Travelstaytion per Mail kontaktiert und unsere Buchung wurde storniert – obwohl über Expedia alles weiterhin als aktiv und bestätigt angezeigt wird. Das bereits bezahlte Geld haben wir nicht zurückerhalten.

Der Gipfel der Frechheit: Für exakt denselben Zeitraum wird dieselbe Unterkunft nun auf Expedia plötzlich nicht mehr für CHF 427, sondern für CHF 1027 angeboten. Für uns ist klar: Hier lag ein Preisfehler seitens Travelstaytion vor, und statt diesen korrekt und fair zu behandeln, versucht Travelstaytion offenbar, sich elegant aus der Verantwortung zu ziehen – auf Kosten der Kundschaft.

Dieses Verhalten ist unprofessionell, unseriös und absolut inakzeptabel. So geht man nicht mit zahlenden Gästen um. Wir fühlen uns getäuscht, hingehalten und respektlos behandelt. Vertrauen ist hier komplett zerstört.

Nie wieder Travelstaytion.

The home was so cute, I was filled with joy as soon as I stepped inside. Our stay was very short and we wish we could have enjoyed it longer. It's a fun area, really feels like you are "off grid" but still feels comfortable. I was surprised at how much bigger it felt than I expected and they provided great amenities, you really don't need to bring much.

If you struggle with stairs and tight spaces, I would advise to stay in one of the units that has the beds on the main floor. We had no issues, but it is a tight squeeze getting into bed.

I loved my vacation. The service was wonderful. I was Very pleased thank you very much

Appartment is located in a great area, close to main city attractions, safe and plenty of restaurants, bars and food providers.
Apppartment is clean, comfortable and has all visitors need.
Great and close support of managers, our gratitude to Sara that has an excellent client service

My stay with TravelStaytion was fantastic. The property was exactly as described.The booking process was smooth. TravelStaytion is reliable, with high quality listings and accurate descriptions. Their support team responds quickly. Overall, a trustworthy service that made my trip stress-free.

I had an outstanding experience with the agency. Everything was perfectly organised and exceeded all my expectations. The team was professional attentive and helpful. Highly recommend

An incredible platform and properties like no others. We have stayed a few times with Travelstaytion where we have always founded the level of housekeeping and the quality of the rooms superb. What makes them standout though is how they take care of the clients service. We were taken care by Alexandra and her professionalism was outstanding.

First time working with this company and they were fantastic! Condo was exactly as expected and their service was outstanding…definitely would use them again!

Great location in the heart of Athens, next to restaurants and bars! The room was very clean and cozy. Totally recommend!

Great accomondation, clean apartment, loved the location and the whole experience in total!

Lovely stay at Hill Cottage. It was perfect location to meet up with our friends who live in Haworth. Great cottage, all what we needed. Clean and spacious too. Would definitely love to stay again.

Fantastic apartment!

Don’t be put off by the look of the outside of the building, inside it’s clean and comfortable. A great little kitchen, a sitting room big enough for the five of us and two double rooms and a sofa bed. All comfortable and beautifully presented.

The provider has fantastic communication and was on hand when we needed them, highly recommend.

Great location, very clean cabin.

I have never been treated so poorly when trying to rent a property. Tried to book and pay for a beautiful chalet in Megeve. Initially, my questions were answered, so we were finally ready to book. Tried to contact TravelStaytion for help with paying by credit card, but never received any responses via chat as well as email in this regard. Subsequently, spent an hour with our credit card company to make sure the payment would go through as it had been flagged for fraud to protect us. Finally got our payment to go through, only for TravelStaytion to cancel our booking due to high fraud risk on their end. Multiple communications with Marriott as well as with TravelStaytion agents, to no avail other than a canned response about high fraud risk even though I tried to find out what type of payment would work instead of my Visa credit card. TravelStaytion would not provide any alternative means to pay for the booking and basically refused to rent to us. Wow. Wonder if the owner knows that he is losing out on this money. No customer service whatsoever, so our group has decided to rent another property instead, taking this huge red flag as a sign of troubles to come - so guess we are glad this happened after all.

Update: Based upon the fact that you have had some pretty negative reviews, including cancellation right before guests were to arrive, again, I am glad this happened sooner rather than later. I will note that we did find out that the property was listed at higher prices elsewhere, including when our travel agent used his sources to locate pricing on this property. So despite what you say is potential fraud (which makes no sense at all - you are getting paid via a well-known credit card & I had asked what other means of payment would make you happy, but was shut down with the same canned response as you have responded here), I believe very strongly that you simply wanted to charge more money or that you posted the wrong price or forgot to change it & instead of letting me know the truth, you decided to not allow me to rent the chalet at all. Again, given the lack of service & distrust that we now have for your company, we are glad this happened because who knows what kind of horrible service would have happened later if we had booked with you. We have booked a different chalet through our travel agent, who we know will take care of us. Funny how there wasn't any potential fraud yet we used the same exact credit card to pay. We literally had no problem whatsoever with this other company & the amenities are so much better. We had been debating between these two properties. I guess our questions were answered. Again, we are glad this happened right away so we could still book another property in time.

I note that my review is HIGHLY accurate. I do not appreciate you continuing to insult me first by saying the transaction was potentially fraudulent - it was not, and now saying that my review may not be accurate. You are the ones who are not being accurate. Believe me, I will spread the word about the terrible service & treatment we received, as is my right.

We stayed there 2 nights and it was a good experience. They had everything you need packed away in the compact space of the container. It is actually amazing that they could get so much into that space to make it comfortable to stay in.

The visit did not start well because thegiven address was incorrect - 25, not 35. This meant we missed our scheduled handover of the keys and then had to wait around to get them.
Once this was out of the way we found the apartment totally suited to our needs. Air con, small kitchen, two large bedrooms and central. Everything was clean and all essentials provided.

Any questions I had got an immediate response. Check in was easy, room was clean & stocked with everything we needed. Complex was quiet, with easy access to shopping

Réservation via un prestataire, paiement en ligne effectué le jour même (1899€...)
Le lendemain, mail d'annulation d'un employé en Grece...pour annoncer que le logement est en cours de rénovation et que la réservation ne peut être honorée !
Mais ce logement est toujours disponible auprès d'autres prestataires,et même sur le site travelstaytion a un prix nettement plus élevé. Les CGV leur permettent tout, soyez prudents.
Mon compte est débité, l'engagement de remboursement l'est également bref...grosse déception pour de grosse boulette non avouées pour un max de profit.
Le client doit toujours respecter les règles, eux ils peuvent les déjouer avec les conditions dans les petites lignes...

What a view to wake up to, having breakfast on the balcony overlooking the lake was truly breathtaking. This property is just a short walk from the center of Bellagio. Apartment is clean with everything you need.