Ordering directly from Traxxas has been unnecessarily frustrating. My first order was randomly cancelled, and when I called, customer service couldn’t even tell me why. They suggested it may have... もっと見る
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placed order for $260 eventually received an e mail order has been canceled, no explanation. I called hoping to find out why canceled and a refund. 3 calls each time they picked up and either di... もっと見る
Absolutely horrible customer service. I would not recommend this company for any type of RC products. I had two very expensive Lipo batteries die out six months into use put them in the storage every... もっと見る
Stupidly bought a TRX6 Hauler here in the UK and straight out of the box the electrics failed, 2 servo's failed within 2 days and the super duper Traxxarse lighting system burnt out. All this even b... もっと見る
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Traxxas creates, designs, and manufactures hobby-class radio controlled cars, trucks, and boats in both nitro and electric categories.
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Well bought my first and last car
Well bought my first and last car. Ran for one battery charge after that recharged, ran for 50ft stopped motor would not run. Called them, tech was very hazy about the problem. Had to hang up due to home problems. Called back later first thing you hung up on us. Bad Boy. After about twenty min was told to ship whole car back. Ended up shipping all elect items instead. Nothing wrong called back today, tech wanted to start all over,talked over me. Tried to get somewhere he then said had bad attitude. Gave up hung up no more will work it out on my end. Never will call them again or recommend there products. NEVER if a person is not happy don't
Junk
Junk, spent over $1,000 for a Rustler VXL and and Stampede just so I could be plug and play, NOPE! I can not run 1 battery without the axles breaking, 4 battery runs equalled 4 axles, I am not even running it hard, biggest mistake that I have ever made, good for you Traxxas! Ya got my money!
I have an older stampede
I have an older stampede, granite a couple things broke, no big deal, but there is so much better than stupid azz Traxxas out there. They are a money hungry scam thinking they are the only rc manufacturers. I don't like traxxas at all.
We just purchased our son the $239…
We just purchased our son the $239 Traxxas Slash and it has been a nightmare dealing with them. For one thing, this car DOES NOT include a standard wall charger, so there is NO WAY to use the product and charge it in your home without purchase of the additional “accessory,” which the company prices at $25 (as much or more than an Apple charger). The customer service rep rudely mansplained to me on the phone that their market research shows customers prefer AC chargers, which are only usable in certain vehicles. Really, sir? Anyway. We are purchasing the needed accessory through Amazon and never dealing with this company again.
Stay Away, Horrible Company
Horrible customer service. Rude and obnoxious on the phone. They will blame you for any defects in their products. I had one for 5 years and bought another of the same model. It broke while breaking it in. They only send parts even if they continually break indicating a larger problem. They will tell you there is no way they will ever refund or fix your vehicle and that it’s part of the hobby. I’ve been in the hobby and a truck that breaks within the first hour is defective. Apparently they don’t believe in any defects.
best rc car i've ever owned other than…
best rc car i've ever owned other than the parts braking almost every time i race it but sice i put $220.00 into it its worked perfectly including my parts i use ONLY for racing.
Absolute Garbage Product and Company
I spent $545 for a Stampede, battery and charger. Within 10 minutes the struts started falling off. Within 3 days (2 hours of driving) the front and rear driveshafts broke. No refund, no nothing.
A piece of garbage from a piece of garbage company. The local distributor, Grave's RC in Orlando, was even worse. I did not know that was possible.
Do not waste your hard-earned money on the trash that they buy for pennies on the dollar
Stupid product why is it so hard to put…
Stupid product why is it so hard to put together what a waste of money and time not buying another one of traxxas related stuff ever again I hat traxxas so much
While the vehicles are high quality…
While the vehicles are high quality (with high maintenance), the overall experience with Traxxas has been disappointing, especially for the cost of these vehicles. My issue are the batteries included with purchase. I bought 2 different vehicles over an 8 month period, both came with 8.4v NiMH batteries. The batteries run good, at optimum level ONE TIME... afterwards, the batteries will not full charge (and I own 3 types of chargers), and are pretty much no good. I had them tested at a local shop, and was told they each have bad cells....again after ONE use. I called Traxxas to see if they would swap them, provide a credit going towards my next purchase...NOPE..nothing. I was forced to buy all new batteries, just so my son and I can continue to drive our vehicles. After spending so much money with Traxxas, I was truly disappointed how easily they are willing to lose a good customer, especially since THEY are the one selling a faulty product. I would have given them a 1 star, but bumped them to a 2 ONLY because the vehicles are great, when you have a working battery.
Great brand if you want to spend more…
Great brand if you want to spend more time repairing than actually driving. Don’t bother calling customer service as they are rude and hang up on you.
Bought a Traxxas stampede 4x4 vxl worst…
Bought a Traxxas stampede 4x4 vxl worst rc EVER every time I run it something else brakes I’m almost $1000 into this truck and it’s still braking it’s on its way to the dump now WILL NEVER BUY TRAXXAS AGAIN
Traxxas sucks
Traxxas, how dare you sue Arrma and end production of the best RC ever produced. The only reason they sued was because they knew Arrma's design was way better. Traxxas tries to sue every competitor in order to control the market. I will never buy a Traxxas. Way to go Tower Hobbies for ending the sale of Traxxas products!!
Totally try to sell you in chat and…
Totally try to sell you in chat and then when something goes bad in transit, all they can say is Policy this Policy that.. BS. That's just a way to get out of doing anything. This is POOR BUSINESS PRACTICE. IF YOUR CARRIER SUPPLIES ME WITH A DELIVERY DATE I EXPECT THAT TO BE HONORED< if it can't I don't want your products. I was going to purchase the XMAXX Ive owned Tmaxx's for 20 YEARS, your shi..y customer service made me look else where. Here comes the KRAKEN... This thing is a beast, and with out a doubt would make any X MAXX it's B!i#h. So ACTUALLY THANK YOU now I can enjoy an RC that doesn't constantly require parts. I swear you could land on a pillow with A Traxxas vehicle and break something.
My son saved up months to buy his r/c…
My son saved up months to buy his r/c car. It literally lasted an hour. Costomer service sent him replacement parts the first time, just to have it happen again right away. The second time he contacted them, they said he was at fault and would do nothing. This won't be the last r/c car he will buy, but it will be the last traxxas.
Wish i read the reviews beforehand
Wish i read the reviews beforehand! After a week in, ALL the brake pads fell out and it will not go into gear. Called and they said it needs a "slipper clutch rebuild" And ive only ran it for about 30-45 minutes!! I spent about $600 on their Revo 3.3... How can they get away with this?! So many similar reviews.. AVOID!! AVOID!! AVOID!!
poor/no warranty
Battery damage they claim is “impact” damage. Have bbb complaint filed. Will be taking them to local courts if need be. Gotta force them to warranty stuff so sad. Build it better and then you wouldnt need to have warranty claims you dont want to cover.
Great
I have had only great experiences with Traxxas. The cars are great and great fun to play with. Out of the box, my car had an issue with a broken tire. Traxxas sent a replacement. The CSRs and repair techs have been courteous and knowledgeable. Very helpful people.
I have had a Traxxas UDR for 3 months…
I have had a Traxxas UDR for 3 months and it has spent more time broken than running....this vehicle is an overpriced POS...the customer service sucks as well. Don't waste your money...it's a trailer queen
This company represents corporate greed…
This company represents corporate greed at its best. Their RC cars are designed to break so that you end up buying Traxxas spares continuesly. The servo will break, it’s only a matter of time (my son broke his servo within the hour of receiving his car) but guess what; Traxxas will sell you a new, upgraded servo for 40$! One wonders how they can legally get away with this?! After fixing the new servo (which was quite easy) the next thing that broke was the motor, half an hour after fixing the new servo!! We ordered another motor which was easy to fix, guess what, this one broke as well, after 30 minutes of moderate usage! Traxxas is absolute crap, the RC car I got cost 600$ + battery charger + battery so around 700$. WHAT A CON, STAY AWAY FROM THIS COMPANY!!!
Warranty
I live in Dubai currently and I have A Traxxas UDR and my esc had broken unfortunately and when I texted hobbysportz they told me to send a email to Traxxas and I did and they called me and told me that warranty doesn’t get covered all around the world just in America Then i got disgustingly disappointed.
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