After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... もっと見る
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Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... もっと見る
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Trent-Services is a third party administrator that administration, premium collection and claims handling.
連絡先
Love Lane, GL7 1XD, Cirencester, 英国
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.3
優良
1737件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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A very difficult process and experience
A very difficult process and experience
Following being made redundant and making a claim on my unemployment insurance that I have paid into each month for many years - I found that the process of dealing with Trent to be extremely painful and frustrating. Several different people dealt with the claim (which is to be expected) but mostly they had not fully looked at previous correspondence. On a number of occasions information would be requested and subsequently sent and then repeated requests for the same information would be issued. Then more requests for further information would be issued. Then when claim was finally accepted the dates were incorrect and I then had to prove what the dates and periods should be. On the whole a very unpleasant experience and you can't help but feel that they think you are trying to make fraudulent claim despite being policy holder for so long. This does not feel great particularly at a time when you are actively seeking new employment which in itself can be very stressful. Needless to say that I am now assessing whether it is worth continuing any cover or not.
2025年12月29日
自発的なレビュー
Trent Services からの回答
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Eventually and very quickly I got paid…
Eventually and very quickly I got paid out after initially advising they would not be paying this claim, but after I complained they took it on board and raised a complaint then sent it to the underwriters and they deemed that the claim would be upheld, thank you.
2026年1月2日
自発的なレビュー
Trent Services からの回答
Dear Miss Smith,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great company
I only had positive experience with Trent Services. Staff always helpful and polite, when calling with enquiries. Never had claim rejected and I have been with Trent Sevices for years.
2025年12月14日
自発的なレビュー
Trent Services からの回答
Dear Mr Musielak,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Prompt processing of my insurance claim…
Prompt processing of my insurance claim and a rational and transparent explanation of how much would be paid.
2025年12月22日
自発的なレビュー
Trent Services からの回答
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent services instantly dismissed the…
Trent services instantly dismissed the claim and it took convincing by the vet practise for Trent Services to pay what was due. .
2025年12月15日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Painless & easy
Completing the online portal with information was really straightforward. I received notification that the vet had responded and then notification that the money was getting paid. Painless & easy
2025年11月10日
自発的なレビュー
Trent Services からの回答
Dear Mrs Freeland,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to deal with!
2025年11月20日
自発的なレビュー
Trent Services からの回答
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
claim sorted without a fuss and if i…
claim sorted without a fuss and if i needed to speak to someone the phone was answered by a human.
2025年11月25日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The communication between the company…
The communication between the company and me could of been better, I had to chase them to find out what was happening and only found out it had been approved after phoning the vets to see if they had any updates, they said they would have a decision after 5 working days but it was a full week after the claim went in
2025年11月20日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Trent Services からの回答
Dear Mr Elliott,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim following dog attack
Claim was dealt with promptly and great communication. Could not fault this company.
2025年11月20日
自発的なレビュー
Trent Services からの回答
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Friendly customer service
The claim process was easy and claim was processed in reasonable time, the customer service was very good and handled with compassion.
2025年10月14日
自発的なレビュー
Trent Services からの回答
Dear Mr Yeates,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I had the policy for 15 years and have…
I had the policy for 15 years and have made 1 claim in that whole time (having been made redundant). I was very unhappy with how they handled the claim, particularly in the eligibility to claim stage.
They cheated me out of one month's money by making me wait an extra month beyond the terms of the policy before I could start claiming and generally treated me like a piece of poop on their shoe! They seemed to be looking for any angle to get out of allowing me to claim.
I've now cancelled my policy and regret giving them my money for so long!
2025年9月1日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Lay-off insurance declined
Lay-off insurance declined. Ambiguous contract terms. AVOID. Be very careful. Reported to financial Ombudsman
2025年11月16日
自発的なレビュー
Trent Services からの回答
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Trent services are reliable and does…
Trent services are reliable and does prompt payment most of the time. I am well informed and I don’t have to ring to remind about the payment. The claim system is very favourable.
2025年11月14日
自発的なレビュー
Trent Services からの回答
Dear Mrs Rajah,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to submit claim
Very easy to submit claim, and paid out very quickly. Great service.
2025年11月1日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick Payment
Really easy to make a claim on this pet insurance and my payment came through quickly with a clear explanation of the calculation.
2025年11月3日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient claim service but costly insurance.
My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in the cover following the change to Muddy Paws. I will certainly shop around for my next pet insurance. Hopefully this industry will be under investigation soon as is the cost of vets.
2025年10月20日
自発的なレビュー
Trent Services からの回答
Dear Mr Finlayson,
Thank you for taking the time to give your feedback. We would first like to take this opportunity to offer our dearest condolences for your loss. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
My vet made a direct claim which was…
My vet made a direct claim which was thorough and processed smoothly. It’s important these get settled efficiently at very stressful times. Thankyou.
2025年10月23日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Brilliant service
Brilliant service . My dog Rocco had a lump removed they liased with the vets and once my he had his last check up the insurance claim form was sent to them and within a week they paid the money into my account. Brilliant service .
2025年10月13日
自発的なレビュー
Trent Services からの回答
Dear Mrs Lamparelli,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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