After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... もっと見る
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Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... もっと見る
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Trent-Services is a third party administrator that administration, premium collection and claims handling.
連絡先
Love Lane, GL7 1XD, Cirencester, 英国
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.3
優良
1737件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not well done
Well, an elevated claim value over what the vet is charging for one.
A missed month of payment with a regular monthly claim in July
No response to my questions.
What a shower
2025年10月31日
自発的なレビュー
Trent Services からの回答
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
The claim was processed with with no…
The claim was processed with with no delays and paid promptly.
2025年10月1日
自発的なレビュー
Trent Services からの回答
Dear Mr Maxwell,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Outstanding
Excellent communication all through the process. Quick and efficient. I can highly recommend.
2025年10月23日
自発的なレビュー
Trent Services からの回答
Dear Ms Szeszak,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was settled relatively…
The claim was settled relatively quickly, although not as seamless as with past claims from another provider. We used two separate vets for continuous treatment of the same illness, but the process became confused and difficult to follow with the second company claiming directly before the first had submitted the claim. I am still not certain that both claims were collated and paid out fully.
In the past we have submitted a paper claim which was clear and easy to follow. This electronic process takes the onus away from the claimant and puts it in the hands of the vets which makes it hard for the claimant to corroborate or follow progress.
2025年10月19日
自発的なレビュー
Trent Services からの回答
Dear Mr Myers,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction.
Please note that we are able to offer a paper claim form as well as an online one. We would be grateful if you could please mention that to any of member of staff when you need a claim form next time. If you wish to know the breakdown of your claim payment, please contact our Pet Claims Team, email: petclaims@trent-services.co.uk . We are happy to provide it for you.
Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very helpful always so helpful and…
Very helpful always so helpful and polite when we had to phone . Would 100% recommend
2025年10月20日
自発的なレビュー
Trent Services からの回答
Dear Mr Regan,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Really fantastic and understanding team.
2025年10月28日
自発的なレビュー
Trent Services からの回答
Dear Mr Badi,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim settled promptly and without fuss.
Always someone to speak to if necessary. Online claims process straightforward and prompt settlement. Thank you.
2025年10月13日
自発的なレビュー
Trent Services からの回答
Dear Miss Cross,
Thank you for taking the time to give your feedback. Firstly, we would like to take this opportunity to offer our dearest condolences for your loss. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
had to claim for redundancy
had to claim for redundancy - the claims team are great, easy to talk to via phone or email. quick replies and always paid claim on time
2024年10月21日
自発的なレビュー
Trent Services からの回答
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Simple and efficient claims service
We had to make 2 claims due to circumstances but they managed them really quickly with minimal input from us. They were accessible and easy to contact when we had queries, and it was simple to upload documents. It was an upsetting time for us but Dawn was very professional and kind through all our contacts with her.
2025年10月6日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I cannot fault this company
I cannot fault this company, the all claim procedure was reasonably straightforward and sympathetic to the stressful situation we were in with our pet Riley’s condition. Payment was prompt and correct.
Very grateful for the personal touches.
2025年9月17日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful, reliable, ontime
Ok. Lost my job last year and had to claim from Trent services for my mortgage to be paid.
They were very helpful in providing the information to get everything started and helpful when I forgot to supply information they needed to continue the claim.
They were actually very quick indeed in progressing my claim, about 5 days after I sent them the information. They were also very quick indeed answering any questions I had. No more than a day.
I would not hesitate for a second using Trent services again.
2025年9月1日
自発的なレビュー
Trent Services からの回答
Dear Mr Atherton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Without Trent services I wouldn’t know…
Without Trent services I wouldn’t know what I’d of done. Broken pelvis and not knowing the outcome or when I’d be able to work again they made it worth every penny down to smooth process from start to finish I couldn’t recommend them enough. They made a stressful time calmer knowing I could pay my bills even the little bits down to phone calls no long wait times and instant answers
Thank you
2025年9月30日
自発的なレビュー
Trent Services からの回答
Dear Mr Gregory,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Professional and essential support during difficult times.
Trent Services are extremely professional and helpful. They assisted me throughout my claims process and except for one moment (which ended up being my mistake), I did not think they were trying to not pay out or find ways to get around the claim.
2025年1月31日
自発的なレビュー
Trent Services からの回答
Dear Mr Rees,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Highly recommended as an Insurance provider
From start to finish I found Trent Services to be very competent and professional.
The Communication was excellent and dealt with my claim in a very empathetic manner which was most appreciated.
2025年9月29日
自発的なレビュー
Trent Services からの回答
Dear Mr Gilgallon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Injury/Sickness Claim
I had an injury to my finger which resulted in served finger and nerve damage. This part of claim was dealt with swiftly. This injury overlapped the surgery for a hip replacement and which was constantly delayed due to more information being needed twice. Why not ask my doctor for all my medical record at the once.
2025年4月9日
自発的なレビュー
Trent Services からの回答
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
The claim went smoothly
The claim was straight forward there no complications it all went smoothly
2025年9月2日
自発的なレビュー
Trent Services からの回答
Dear Ms Milson,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Friendly and helpful when I had to make…
Friendly and helpful when I had to make a call regarding my claim, which was then quickly settled. Thank you
2025年9月2日
自発的なレビュー
Trent Services からの回答
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful claims handlers and good…
Helpful claims handlers and good customer service - all straightforward and timely.
2025年9月1日
自発的なレビュー
Trent Services からの回答
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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