Uncle レビュー 629

Had a great time living at Uncle for a number of years and fully recommend. The whole stay has been
a lot more hassle free than previous rentals and experience smooth from getting in to having any issues promptly seen to by the always friendly team -Ruth, Duncan, Safiah, Henna and Paul!

Had the best experience living at UNCLE Stockwell. Great facilities with a fantastic gym and communal space/activities. It's centrally located with awesome access to the tube and buses. The park across the road is lovely to have close by (particularly in summer) and Stockwell is very close to some brilliant local spots and restaurants! The team of Ruth, Duncan, Safiah and Paul were fabulous and extremely welcoming/supportive, I will miss this amazing team😊

I’ve been living at Uncle Stockwell for just over a year now, and it really feels like home. I love my catch ups with Ruth and Ducan, they genuinely care to ask how I am, Paul is super friendly and always willing to help with anything I need done in the apartment and it’s always done quickly. Safiah and Henna are welcoming each day as I come in and out and get my many packages. Can’t thank the team enough for making my day to day safe, simple and friendly. Great place to live.

The thing that makes Uncle so special is the people. From the two smiley and kind faces you see when you walk in - Safiah and Henna, to the two who can fix any problem - Duncan and Paul. Then last of the fabulous five is Ruth, a true angel and the glue that keeps everything running so smoothly always. Very grateful to live as a resident, Nick

I have lived in the Manchester Uncle twice now. The first for a year which we loved but we needed more space and moved to another place which had an extra bedroom, but we regretted it so moved back into Uncle. Andrew the manager was there both times. He keeps everything going impressively. Things are fixed almost instantly (such as filter on washing machine clearing; dislodged window part). The staff have changed but they have always been excellent. Shout outs to Irène, Rosalie, Amanda, Chon and Dee! And the maintenance team. The flats are lovely. Excellent location. Great views.

I am so happy with Uncle Colindale’s Repairs Team. Today, I called for a heating problem. They were so quick to come, manage and fix it. Such a professional and efficient team. I really appreciate their presence.

My stay in London has been nothing short of extraordinary, all thanks to Uncle Colindale Apartments who has turned it into a truly memorable experience. What makes it so fantastic? Well, for starters, the convenience factor is off the charts. Just a mere 5-minute stroll from the Flats, and you're at the Colindale Underground Station, opening up a world of possibilities.
But it's not just about location, Uncle goes above and beyond with top-notch features. From seamless and efficient mail delivery to a robust security setup that makes me feel incredibly safe, they've nailed it. The houses themselves are a dream, spacious and equipped with the latest and greatest gadgets. And let's talk about winter, no chilly nights here, thanks to their effective heating system.
And guess what? If you're a pet owner, Uncle is your new best friend. They're totally pet-friendly, ensuring that your furry companion is as comfortable as you are. The reception team is nothing short of excellent, always ready with a warm welcome and lightning-fast solutions to any issues you might encounter.
Living in Uncle is not just about convenience; it's a whole experience. Monthly in-house parties and concerts add a layer of fun and excitement to everyday life. Uncle has truly transformed my London stay into something extraordinary and enjoyable.

Time goes fast. My family and I live in the Uncle Colindale for almost five months. We like the clean and tidy living environment in the Uncle and enjoy the gym facilities, co-working space and the party room for family and friends gathering. The Uncle administration and repair teams coordinated by Serina are amazing that we can have fast response and efficient service support from staff including but not limit to Maddy, Mavis, Gaby, Jean, Crisma, Harry…etc. Special thanks to Mavis who actively assists my brother to contact the wireless service provider and provides service support in Cantonese to my mother.
I am appreciated that the Uncle Colindale team spent every effort to organize those monthly activities. We could meet different tenants and get to know their cultures and stories. And it was so funny that the Uncle Colindale team dressed as witches, nun and missionary in the Halloween party. All in all, my family and I love living at the Uncle Colindale.

I have been living in Uncle Elephant and Castle for the past 5years. The recent change in management practices had a huge impact on my experience, as the overall service is now deteriorating. The management is now hiring temporary agency stuff at the building reception who don't even greet people and do not know how to support residents on day to day issues. It's only Paul and Farid who have been working here since I moved in and they have been excellent in all aspects; so helpful, knowledgeable and customer focused.
Uncle Elephant and Castle please keep your good people and your standards high.

I’ve lived in the Uncle Elephant & Castle building since it was built (the shared ownership part), and we share access to some of the common areas and the use of the concierge services.

The common areas are always clean and well maintained, with the exception of disappointingly frequent lift outages, but with some exceptions they tend to get fixed reasonably promptly. That said, the positive impact of brilliant permanent front desk staff is outweighed by the behaviour of senior Uncle/Realstar management.

Negatives: senior management are opaque with service charge, often hiking prices wildly beyond inflation with no explanation and no apology. There also seems to be a worrying trend towards hiring a carousel of temporary or agency staff for key customer-facing roles, and while they always try their best, they simply don’t have the knowledge or professionalism of the longer term permanent staff who make the building feel like a welcoming and well-run place (see below).

Positives: the permanent front-desk staff (primarily Paul, Farid and more recently Eugene) are true professionals, always friendly and welcoming, no problem is too much for them to help with and they know the building inside and out, they are a real credit to Uncle and they make the experience of living here feel like a home. Without them, this would be a much lower rating.

I have been living in the Elephant and Castle building for over 5.5 yrs now. As multiple people have said there have been plenty of disappointing times (broken lifts, hot water outages, and more).

More recently, it feels like UNCLE are turning the building into a student hall for wealthy overseas students - very much a short term approach on getting those 12 months in advance...

For us who have lived in the building since the start, it was very disappointing to see tenured staff go after the lockdown, replaced mostly by agency staff who just dont develop a personal touch. Feels like the management completely missing the points that make the building a long term home, than a short stay. Hope that at least Farid and Paul will stay here for the long term!

During my one-year stay in Manchester, I had the pleasure of living in an very good residence that I wholeheartedly recommend. The highlight of my experience was undoubtedly the staff; their helpfulness and warmth made me feel like part of a family. Andrew, the manager, was incredibly supportive and accommodating, despite his one flaw of favoring England’s football team over France’s!

The location of the building is fantastic, providing easy access to everything one might need. The apartments themselves are clean, well-maintained, and comfortable. The amenities, such as the gym, coworking space, and yoga area, are top-notch – always clean and excellently equipped.

Leaving this residence is a bittersweet moment for me. I highly recommend it to anyone looking for more than just a place to stay but a place to belong.

My living room lights have been flashing. They came on time and was very patient throughout to solve the issue. Spent an hour trying different menthods and eventually get it sorted! Thumbs up to them. 5 star service!

John was amazing at helping sort any maintenance issues out very quickly any time we needed his help! Not only is the building gorgeous but the the whole team is also super friendly and helpful! From John, to Nicole who showed us our flat and made the move in super smooth, to Mantas who's always there to help in a very friendly and positive manner and Kelly who's always looking after our safety and helping us have the best experience possible!
Shoutout to the superstars! :)

Living here has been a unique experience! I lived at UNCLE Manchester for a year and when I returned the keys to the flat recently, my heart stopped. I have met wonderful people here. Andrew is really the best, he is always available, always ready to help and always greets you with a big smile on his face. He and the UNCLE guys are really special people, ready to solve and fix any technical problem you might have in the flat, essential for someone like me who can barely change a lightbulb ;)
The flat is stunning, super central, and within walking distance from both Universities, the Northern Quarter, Manchester Oxford Road Station, and Picadilly Station.
I would recommend UNCLE Manchester to anyone and will always carry the lovely people I met during my stay in my heart.
Thanks a lot, UNCLE Manchester!

Me and my wife stayed at Uncle Wembley for 6 months. We booked the apartment online from a video given by JLL. The apartment was professionally cleaned and looked the same as in the video. The apartments are new and very good, the best I ever lived. Everything in the Uncle premises are new, shiny and clean. There is extreme safety in the premises and you need a key to go everywhere.

The staff were brilliant. Mantas, Nicole and the two managers Jamie and Kelly. Special thanks to Kelly for her help in the last day of tenancy. We organized the cleaning ourselves and my wife forget her wedding ring and her engagement diamond ring. We were already in our way to traveling to Scotland when she realized it and it was 11pm. We quickly wrote to Kelly, who immediately replied and in the next morning, she had the rings safe before 9am.

I am having a good time for living here a year, property manager and all the staff are kind and willing to solve every problem occurs. Really nice living experience.

I have lived here for the last 3 years and have very much enjoyed my time here. All the staff have been so kind and helpful especially Jamie who helped me a lot in my time at UNCLE Wembley

Excellent experience with Uncle Colindale and team! Initially rented a one-bed with them and absolutely loved everything. Currently moving to a two-bed in the same building and the team went above and beyond to facilitate a smooth transition. Big shout out to Gaven for his exceptional service!

Moved to UNCLE Colindale few months ago - it’s a new building and fairly nice but also priced as more expensive than the surrounding area. This would not be a problem, except that the company fails miserably to deliver what it promised:

1. The real estate agent promised us it won’t be a problem to replace one of the beds in the furnished apartment at our own cost, which Uncle refused to allow saying that we don’t have to rent if that’s a dealbreaker for us.
2. The gym was not finished during first few months of the rental. We were allowed to access another gym but there was a 15-day or so period when that wasn’t possible before the new gym opened. The response from uncle was literally “walking is healthy - just go for a walk”. What a joke.
3. There’s currently an issue with water supply. The water cut off at 11PM, after multiple people called them they managed to fix it around 2AM. Now it’s 1PM and the water stopped again. Nobody knows what caused the issue and they are again scrambling to find contractors. There’s an emergency number but the fact that you need to go through 3 separate companies (uncle, realstar emergency, and contractors) makes things long anyway. But the same issue happening within 24h is completely unacceptable anyway.
4. There are numerous other annoying repetitive issues such as elevators not working, packages being lost, booking common areas being almost impossible, and fire alarms going off that have never been properly addressed by management.
5. Supposedly there’s a resident manager living onsite but in every situation so far they failed to act and do anything - it was always the community of our neighbors organizing ourselves. The reception staff is not very helpful either - they are not a concierge so they cannot help in typical things you’d expect them to even though they do their best to be nice and welcoming.

Generally the experience is very underwhelming - you should just expect uncle to be like a normal landlord if you want to avoid disappointment.