Good service from the shop, organised and great products but they were let down badly by the subcontractor fitters. Poor fitting of the floor and still not right after a revisit. Having to send photos... もっと見る
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Excellent service from United Carpets both at showroom, delivery and fitting stages. Friendly, helpful staff and good selection of flooring. We are in the process of having several rooms redecorated... もっと見る
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Had a new laminate floor fitted through the hallway and into kitchen and beyond. The service from choosing to fitting was excellent. Special shout out to Billy and Tayo who were fantastic. They arri... もっと見る
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The carpets are of the high quality I expected. The carpet fitter came on time and gave me the opportunity to hoover after old carpets were lifted. Fitting is perfect and he removed old carpets as arr... もっと見る
企業が回答しました
企業情報
当該企業による記述
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
当該企業による記述
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
連絡先
Earl Road, SK8 6PT, Cheadle Hulme, 英国
- 0161 485 7529
4.3
優良
132件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 98％に回答しています
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United Carpets & Beds - Cheadle Hulme からの回答
Hi Ellen, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Cheadle Hulme store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Let down by subcontractor fitters
Good service from the shop, organised and great products but they were let down badly by the subcontractor fitters. Poor fitting of the floor and still not right after a revisit. Having to send photos of defects over to the shop prolongs the wait for a decent floor. Hopefully they will get it right on the third attempt. May update if things are sorted.
2026年7月10日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Good afternoon Alison, thank you for taking the time to leave your feedback. We're really pleased to hear you were happy with the service you received in store. However, we're very sorry to learn that the fitting has not met the standard either you or we expect.
We completely understand how frustrating it is to have to wait while issues are resolved. Requesting photos helps us assess the situation as quickly as possible and ensure our fitting team has the information they need before attending, so we really appreciate your patience throughout this process.
We're committed to getting your floor finished to the standard it should have been from the outset, and we'll continue working wit the fitting team until this is resolved. Thank you again for your honest feedback, and we hope to restore your confidence by achieving the result you expected. Please don't hesitate to contact customerservice@unitedcarpets.co.uk if you need any further assistance, and our team will be more than happy to help.
Kind Regards
The United Team
Arrived at agreed times cleared up each…
Arrived at agreed times cleared up each time, would recommend
2026年6月26日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi Ray, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Cheadle Hulme store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
Great sales team at the local show…
Great sales team at the local show room. Very poor admin team at head office quite stern and rude. Won’t be going back sorry.
2026年6月1日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Good afternoon Nicholas, thank you for taking the time to leave a review.
We're pleased to hear that you had a great instore experience with our Cheadle Hulme store. However we're sorry to hear that your experience with our Head Office team did not meet your expectations. We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.co.uk so we can look into this matter further.
Kind Regards
The United Team
Sales team were great but went downhill…
Sales team were great but went downhill from there .....fitters came out said it was too big a job, didn't measure properly then a gentleman came & was very abrasive and condescending. Said it was a 3 man job then 1 lad turned up my husband had to help him carry a huge carpet roll up 3 flights stairs!! Such a shame as the guys in the shop are great but doubt I'll buy from there again.
2026年5月29日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi Zoe, thank you for taking the time to leave your feedback.
We're pleased to hear that you had a positive experience with our sales team and that they provided great service. However, we're very sorry to learn that the fitting process did not meet the same standard.
We understand your frustration regarding the issues with the initial assessment of the job, the communication you received, and the experience with the independent fitting team.
This is not the experience we want our customers to have, and it's disappointing to hear that an otherwise positive start to your journey with us ended on such a negative note.
We appreciate your honest feedback and will ensure your comments are reviewed with the relevant teams. Thank you for bringing these concerns to our attention. If you need any further assistance please don't hesitate to email customerservice@unitedcarpets.co.uk.
Kind Regards
The United Team
The carpets are of the high quality I…
The carpets are of the high quality I expected. The carpet fitter came on time and gave me the opportunity to hoover after old carpets were lifted. Fitting is perfect and he removed old carpets as arranged.
2026年5月29日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi Mathilde, thank you for taking the time to leave a review.
We're so pleased that our Cheadle Hulme store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that you're happy with the finished results of your carpets!
Thank you so much for your kind recommendation. Take care
Great carpet
Great carpet, great service and great guys all round!
Couldn’t have been better!
2026年4月16日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi John, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Cheadle Hulme store.
Thank you for the recommendation. Take care.
Excellent service from United Carpets…
Excellent service from United Carpets both at showroom, delivery and fitting stages. Friendly, helpful staff and good selection of flooring. We are in the process of having several rooms redecorated and refurbished which is taking several months. This company has been very helpful because we were able choose and buy carpet and United have stored it until each room is ready. Much appreciated.
2026年4月29日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi Georgina, thank you so much for your wonderful review! We’re delighted to hear that you’ve had an excellent experience with us across every stage—from the showroom through to delivery and fitting.
It’s great to know our team have been friendly and helpful, and that you’ve been happy with the range of flooring available.
We really appreciate your kind words and your trust in us during your home project. Wishing you all the best with the rest of your refurbishment, and we look forward to helping you again soon!
Happy Customers!
We have used the team at United Carpets in Cheadle for our lounge, stairs & landing, bedrooms and bathroom. Not only does the carpet look great, but the team are friendly and professional. I would recommend them to anyone.
2026年3月11日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi, thank you for taking the time to leave a review.
Its great to hear that our Cheadle Hulme store was able to meet your expectations and provide you with a 5 star service throughout. We're so glad that you're happy with the finished results.
Thank you so much for your recommendation. Take care.
Dining carpet
Good selection of carpets within our price range. Excellent communication and fitting
2026年2月23日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi Malcolm, thank you for taking the time to leave a review.
We're so glad that our Cheadle Hulme store could meet your expectations and provide you with a 5 star service with a wide selection of carpets and excellent communication and fitting.
We hope to assist you again in the future. Take care.
Worst experience ever in a carpet shop
We ordered an offcut of carpet which we selected and underlay plus fitting. When the carpet arrived with the fitters it was a different carpet of much inferior quality. The shop admitted that it was a different offcut and that they had a delivered a different one as the initial one had been sold for a second time. It was vital we had the carpet fitted that day due to family commitments so we visited the shop again and they came up with an inferior quality carpet but roughly the right colour. We had to accept with a small discount. The worst experience in a carpet shop I have ever had. Very disappointing.
2026年2月18日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Good afternoon Mr Newton, thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.
Unfortunately, the offcut you originally selected had been mistakenly sold twice, which should not have happened. We appreciate that this left you in a difficult position and that the replacement carpet we were able to provide on the day did not fully meet your expectations. While we did offer a discount, we understand that this did not make up for the inconvenience caused.
Please accept our sincere apologies for the mix-up and the stress it created. Your feedback is very important to us, and we are reviewing our processes to ensure this kind of error does not happen again.
Please don't hesitate to email customerservice@unitedcarpets.co.uk if there if you need any further assistance.
Kind Regards
The United Team
Great service
Great service , staff friendly , on time and no pressure to buy
Prices were good and quality of carpet seemed good went ahead and ordered
Guy was helpful informed me of next steps and fitting date etc
Thanks
2026年3月5日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi Tara, thank you for taking the time to share how our Cheadle Hulme store did.
We're so pleased the team could meet your expectorations and provide you with a great service throughout.
We hope to assist you with any projects you may have in the future. Take care.
New bed delivered from Cheadle branch
Good service delivery was on time and old bed removed without any issues
2026年1月13日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi, thank you for taking the time to leave feedback.
We're delighted to hear that our Cheadle Store was able to make your experience with us a positive one.
We hope to assist you again in the future. Take care.
United Carpets & Beds - Cheadle Hulme からの回答
Hi Mr Dennis, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Cheadle Hulme store.
Thank you again for the recommendation. Take care.
My carpet looks amazing
My carpet looks amazing, great job , and they let us know what time they were arriving , thank you
2026年1月12日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi Joseph, thank you for taking the time to leave a review.
Its great to hear that our Cheadle store was able to make your experience with us a positive one, and your new carpet looks amazing.
Thank you again for your recommendation. Take care.
Apart from being cheap and have a sale…
Apart from being cheap and have a sale on sales person was more than helpful there was no pressure from him at all doing a good job
2025年12月6日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi David, thank you for taking the time to leave a review.
Its a pleasure to hear that our Cheadle Hulme store could meet your expectations and provide you with a 5 star service.
Thank you again for the recommendation. Take care.
Really easy process
Really easy process. In store were really helpful and helped with a colour match. Booked a fitter within a couple of weeks and fitter was extremely efficient and professional. Really easy from start to finish and would definitely return should be need anymore carpet.
2025年12月1日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi Amy, thank you for taking the time to share how our Cheadle Hulme store did.
We're so pleased that the team could make the process easy and could help you find the right colour for you and your home, and the fitter was extremely efficient and professional.
We look forward to assisting you again next time. Take care.
Very good quality of carpet and very…
Very good quality of carpet and very helpful staff in United carpets not very happy with the fitters a Wednesday job started and didn't finish until Saturday very distressing and upsetting at my difficult time
2025年11月26日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hi Jennifer, thank you for taking the time to leave a review.
We're so pleased that our Cheadle store could provide you with a great instore experience and good quality carpet.
Thank you for the recommendation. Take care.
Great experience from start to finish!
Great communication throughout. Carpet fitted, looks & feels great
2025年11月7日
自発的なレビュー
United Carpets & Beds - Cheadle Hulme からの回答
Hello Louise, thank you for sharing how our Cheadle store did.
We're glad to hear that you had a smooth experience throughout, with great communication and you're happy with how your carpet look and feels.
Thank you so much for the recommendation, we hope to assist you again in the future.
United Carpets & Beds - Cheadle Hulme からの回答
Hi Alan, thank you for taking the time to leave a review.
We're glad to hear you're happy with your new bed. We're sorry for the delay in delivery and appreciate your patience.
We hope to have the opportunity to assist you again in the future, take care.
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