Urban Surfer レビュー 

Urban Surfer からの回答

2014年9月17日

Hello Anthony,

I am sorry you feel you have not had the best service, given the item you ordered has not arrived with our postal courier. We responded to your email from today advising we would be happy to refund you or send another one out.

I can assure you we are not quick to take the money, it's just unfortunate that once the item leaves us we have to rely on our postal company to deliver the item.

It was shipped very quickly so yes you should have received it by now. I believe we dealt with this promptly and to the best of our ability given the correspondence was only received today.

I hope that we can resolve this for you asap.

Kindest Regards
Emma Roberts

Urban Surfer からの回答

2014年9月9日

Hello Grzegorz Stremlau,

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

We hope you shop with us again! Your a great customer:)

Kind Regards,

Urban Surfer からの回答

2014年9月9日

Hello Louis,

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

We are pleased you will be shopping with us again! :) many thanks!

Kindest Regards,

Urban Surfer からの回答

2014年9月9日

Hello Matt,

Firstly may I apologies for the bad experience you have had shopping with us.

As we have received no correspondence from yourself we did not get the chance to rectify the problem.

As there is no details of your order on this review we could not trace the order to take a look.

I can assure you our items aren't second hand and we are concerned that they have arrived with you in a bad condition.

Please get in touch with us so we can look into this for you and hopefully rectify your problem.

Kindest Regards
Emma Roberts

Urban Surfer からの回答

2014年9月5日

Hello Thomas,

Firstly I would like to apologies for the problems that have occurred.

We send out items that come in over the weekend on a Monday so this is how the other order was sent out before yours in error, we have multiple pickers and packers and this is where the error occurred, one was packed before the other, we are reviewing this as this is not normal practice for us and we do send and honor orders that arrive in first, there had been a technical error which meant the item was ordered twice over the course of the weekend. All of which I hope I explained to you in our previous correspondence

Obviously the above is no consolation to the errors we made and we have refunded the difference in cost to the other order as a gesture of goodwill.

Once again please accept my sincerest apologies, I can assure you we do not carry out our processes like the above, it was genuinely a one off and will not happen again

Kindest Regards
Emma Roberts

Urban Surfer からの回答

2014年9月2日

Hello, Rochelle,

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

We're glad you liked the sweets, we do too :)

Kindest Regards,

Urban Surfer からの回答

2014年8月28日

Hi Zapper,

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

We really appreciate the kind review and hope you return to us :)

Kindest Regards,

Urban Surfer からの回答

2014年8月27日

Hi Carl,

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

We are really happy that you will be returning to us and we're also glad you liked the shorts :)

Kindest Regards,

Urban Surfer からの回答

2014年8月27日

Hi Gary,

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

We really appreciate the kind review and hope you return to us. :)

Kindest Regards,

Urban Surfer からの回答

2014年8月22日

Hi Roz,

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

I'm glad to hear that your daughter liked the shoes :)

Kind Regards

Urban Surfer からの回答

2014年8月21日

Hi Jon,

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

Kind Regards

Urban Surfer からの回答

2014年8月20日

Hi Jane,

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

Kind Regards

Urban Surfer からの回答

2014年8月13日

Hi Kath

Many thanks for your awesome review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

Kind regards

Urban Surfer からの回答

2014年8月7日

Hi Kate

Many thanks for your review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

I trust your son enjoyed his holiday! :D

Kind regards

Urban Surfer からの回答

2014年8月4日

Hi Andrew

Thank you for your awesome review. We do pride ourselves on offering competitive prices across our full product range.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

Kind regards

Urban Surfer からの回答

2014年7月29日

Hi Richard

Thank you for your 5 star review.

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

We hope you enjoyed your sweets ;)

Kind regards

Urban Surfer からの回答

2014年7月29日

Hi Martin

Thanks for the awesome review.

Don't forget you earned loyalty points with this purchase.

We hope to be of service to you again in the near future.

Enjoy your Urban Surfer rock ;)

Kind regards

Urban Surfer からの回答

2014年7月29日

Hi Kevin

Thank you for the awesome review!

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

We hope to be of service to you again in the near future.

Kindest Regards :)

PS: We hope you enjoyed the sweets ;)

Urban Surfer からの回答

2014年7月28日

Hi Katie

Thank you very much for your awesome review and your continued business.

Keep an eye on our SALE area, as products are added daily! :D

Kind regards

Urban Surfer からの回答

2014年7月28日

Hi Scott

Thank you for the awesome review!

Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!

We hope to be of service to you again in the near future.

Kindest Regards :)