Total scam. Sent me wrong item. Zero response until I escalate to Amazon Pay. Finally provided return instructions. Asked for photo evidence but never responded again. Returned item immediately. 3 w... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... もっと見る
企業が回答しました
I compared prices of Converse on lots of different websites and this site was the cheapest by quite a way. I was a bit worried that the shoes would never arrive at that price! I chose the cheapest, se... もっと見る
企業が回答しました
Terrible communication, phone numbers which don't exist or don't get answered, I ordered in March, and have had a cancellation from them only 2 days ago. No explanation, though reading the reviews its... もっと見る
企業が回答しました
企業情報
当該企業による記述
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
連絡先
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1.8
期待以下
603件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 55％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Urban Surfer からの回答
Hello, Thank you so much for your kind review. We are so happy to hear that you received the item promptly! We hope you will shop with us again and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Great website, range of items and excellent customer service!
Loved the layout of the website and the description of the items were very accurate! Such a good range and stock of items, looked everywhere for a certain pair of shoes and couldn't find them but this website had them!!
2015年1月20日
自発的なレビュー
Urban Surfer からの回答
Hello, Thank you so much for your lovely review. We are so happy to hear that you found the shoes that you have been looking for! We hope you will shop with us again and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Urban Surfer からの回答
Hello, Thank you so much for you kind review we appreciate all our feedback. We are delighted that you are happy with us and hope your item lived up to expectations. We hope you will shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
little problem with the transport information
great shopping however a little problem with the transport information
2015年1月8日
自発的なレビュー
Urban Surfer からの回答
Hello, Thank you so much for you kind review we really appreciate it. We are delighted that you are happy with us and hope your item lived up to expectations, We hope you will not hesitate to shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
Urban Surfer からの回答
Hello, Thank you so much for you kind review we really appreciate it. We are delighted that you are happy with us and hope your item lived up to expectations, We are so happy to hear you will shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
converse trainers
Fantastic quick hassle free service, items received in record time thank you very much 😊
2014年12月16日
自発的なレビュー
Urban Surfer からの回答
Hello,
Thank you so much for you kind review it is much appreciated! :)
We are delighted that you are happy with us and your item, We hope you shop with us again and it has been a pleasure to have a customer like you! :)
Have a wonderful Christmas and a happy New Year.
Kindest Regards
Danielle Foster
wow experience
Current feedback: Parcel has been delivered today. Thank you. The comunication with custumer recomended to improve.
Previous feedback: Order placed 10 days ago (paid right away) and have not received neither any parcel or information about status of my order. sent two emails ,no answer. never had such a bad experience with online shopping!!!
2014年12月9日
自発的なレビュー
Urban Surfer からの回答
Hello,
I am really sorry to hear your experience with us wasn't good. I have looked into this matter for you and can see we had corresponded with your emails, I do acknowledge that our systems had gone down for a short period which was why we hadn't corresponded initially, I can assure you this does not occur often and was due to an improvement we made and had not expected this to happen.
We did arrange for another item to be sent out to you as your first item had not arrived, which unfortunately can happen from time to time, items go missing in transit.
We sent over a tracking number for the second delivery and from checking on royal mail this was delivered.
If this is not the case please get in touch and we will sort this out for you
Kindest Regards
Emma Roberts
Urban Surfer からの回答
Hello,
Thank you so much for your kind review! We are delighted you are happy with our service and hope you shop with us again! :) Have a wonderful Christmas and a happy New Year! :)
Kindest Regards
Danielle Foster
Urban Surfer からの回答
Hello,
Thank you so much for your kind review! We are delighted you are happy with our service and hope you shop with us again! :)
Have a wonderful Christmas and a happy New Year! :)
Kindest Regards
Danielle Foster
GREAT COSY HAT!
Item was accurately described good quality fitted perfectly. Customer service where helpful when I contacted them in relation to an enquiry.The only downside was I paid for next day delivery but it was posted as second class.Would use Urban Surfer again.
2014年12月4日
自発的なレビュー
Urban Surfer からの回答
Hello,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Have a nice day.
Kind Regards
Danielle Foster
very well priced
I found it difficult to get exactly what I wanted due to limited stock in the required size but what I did get was well priced I was very happy. Delivery good too no problems there
2014年12月4日
自発的なレビュー
Urban Surfer からの回答
Hello David,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Hope you enjoy your item :)
Kind Regards
Danielle Foster
Quiz delivery
Good quick delivery. Box slightly damaged but that doesn't bother me. Love the vans that I bought ?
2014年12月1日
自発的なレビュー
Urban Surfer からの回答
Hello Rebecca,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Have a lovely day.
Kind Regards
Danielle Foster
tax and shipping fee.
Dear sirs,
although many time kindly ask you, why i am supposed to pay TAX as i Turkish citizen and live Turkey , moreover you send it as export to foreing country, still continue to debit me with your domestic tax, as well as get me paid very high shipping cost for a few 100 gr. package to Turkey.
thanks
regards
2014年12月1日
自発的なレビュー
Urban Surfer からの回答
Hello Louise,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Kindest Regards
Danielle Foster
Fantastic Prices and Very Efficient Company
Ordered an Animal wheeled holdall and the price was easily the best on the internet with free postage and packing too! I wanted the holdall delivered with a delay of a couple of weeks and the bag arrived exactly the day I requested. An email came in good time to state the hour of delivery and everything was as it should be.
I would have no reservations recommending this company - easily a five star service.
2014年11月11日
自発的なレビュー
Urban Surfer からの回答
Hello,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
We hope you enjoy the Animal Wheeled Holdall and we really appreciate the lovely phone call from you. It has been a pleasure to have such a kind and polite customer as yourself. :-)
With the Kindest Regards,
Danielle Foster
Brilliant Site
Saw a promotion code via Facebook which encouraged me to place my first order. Loved the site. Great prices, fantastic service and fast delivery. I will definitely use again.
2014年10月13日
自発的なレビュー
Urban Surfer からの回答
Hi Martin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We glad you loved our service Martin we hope you shop with us again :)
Kindest Regards
Danielle Foster
Quality products and efficient delivery
I have bought two trousers from Urban surfers and behold - the best trousers I ever had. Would a million times recommend to anyone.
2014年10月12日
自発的なレビュー
Urban Surfer からの回答
Hi Chidi,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We glad you liked the trousers! We hope you shop with us again! superb customer! :)
Kindest Regards
Danielle Foster
Great price, fantastic service
A lot cheaper than the high street, fast delivery, great communication. What's not to like?
2014年10月8日
自発的なレビュー
Urban Surfer からの回答
Hi Benjamin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
Kindest Regards,
Urban Surfer からの回答
Hello Jamie,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We hope you shop with us again!:)
Kind Regards
Danielle Foster
Great service with fast delivery
I placed my order on Friday and it arrived exactly as described today (Monday). Brilliant service with quick delivery and was kept informed throughout
2014年9月22日
自発的なレビュー
Urban Surfer からの回答
Hello Justin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We hope you shop with us again! Your a great customer:)
Kind Regards
Danielle Foster
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。