Usemanly レビュー 311

Usemanly からの回答

2026年3月18日

Hi there,

I’m really sorry to read this. I completely understand how frustrating and upsetting this would be, especially when your mum didn’t believe she had signed up for a subscription and then continued to be charged. That’s not the experience we want anyone to have.

Being unable to navigate the website or get clear answers only adds to that frustration, and I’m sorry she felt stuck and had to consider contacting her bank. That’s something we take seriously.

We are not in the business of signing people up without their knowledge, but if something has gone wrong here, we want to investigate it properly and fix it. Please reach out to us directly with her order details so we can review the charges, stop anything ongoing, and work towards a resolution as quickly as possible.

I’m genuinely sorry this has been her experience. We appreciate you bringing it to our attention and would really value the chance to make it right.

Callum,
Founder, Manly

Usemanly からの回答

2026年3月13日

Hi Tammy,

Thank you so much for taking the time to share this. It’s great to hear the products have made such a noticeable difference. Real changes like that are exactly what we hope families experience when they start using the range.

I also really appreciate you mentioning the subscription part of the order. We understand it can sometimes be missed during checkout, and we’re continuing to improve how clearly that’s shown so it’s easier to understand the options before completing a purchase. Feedback like yours genuinely helps us improve the experience for everyone.

We’re really grateful you decided to stick with it and that the products have been working well in your home. Thanks again for your support and for giving Manly a go.

Callum,
Founder, Manly

Usemanly からの回答

2026年3月10日

Hi Aj,

Thank you so much for the kind words. It really means a lot to hear the products have been such a great fit in your home.

Helping teenagers feel fresh and confident is exactly what we set out to do, so feedback like this is incredibly encouraging for our whole team.

We truly appreciate the recommendation and your support.

Callum,
Founder, Manly

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2026年3月10日

Hi Jennifer,

I’m really sorry to read this. Receiving a damaged bottle with product leaked through the box is frustrating enough, but not hearing back after sending photos and following up would make it even more disappointing. That’s not the experience we want for anyone.

I’ve checked our system and can see that one of our customer support team has responded to your email. If you could please check your inbox (and possibly your spam folder), you should see the reply there. We’d really love the chance to fix this for you and make it right.

Thank you as well for being fair about the products themselves and for saying you’d be open to ordering again. That means a lot to us, and we’re keen to resolve this properly for you.

Callum,
Founder, Manly

Usemanly からの回答

2026年3月9日

Hi Ivana,

Thank you for taking the time to share this honest feedback. I’m really glad the products worked well for your younger son and that you enjoyed the scent.

I’m genuinely sorry about the issues you experienced with the ordering process. Waiting a long time for deliveries is frustrating enough, but having orders arrive incomplete or with the wrong items is even more disappointing. When you’re expecting a full order and open the parcel to find items missing or incorrect, that’s understandably frustrating and it’s not the experience we want anyone to have.

If you could please send us an email with your order details, we’d really appreciate the chance to review what happened with those incomplete or incorrect orders so we can look into it properly and make it right.

We clearly need to do better on fulfilment accuracy, communication, and making subscriptions easier to manage. Your feedback is valid and it’s something we are actively working to improve.

Callum,
Founder, Manly

Usemanly からの回答

2026年3月8日

Hi Melanie,

I’m really sorry to read about your experience. Waiting that long without a proper update after placing your order in January would be incredibly frustrating, especially after reaching out and being told it would be escalated. You shouldn’t have been left without clear communication.

International orders can sometimes take longer to process and ship, but that doesn’t excuse the lack of follow up. That’s on us and I completely understand why this has been disappointing.

If you could please send through your order number or the email used for the order, we will look into this immediately and provide a clear update on the status of your shipment. We’ll also make sure this is properly resolved for you.

Thank you for your patience and for bringing this to our attention.

Callum,
Founder, Manly

Usemanly からの回答

2026年3月5日

Hi Mon,

Thank you for sharing this. Helping pre teen boys build good habits early is exactly what we hoped these products would support, so it’s great to hear it’s working so well in your home.

It’s also a good sign when they’re actually excited to receive the next package. That tells us they genuinely enjoy using the products, which makes all the difference.

We really appreciate your continued support.

Callum,
Founder, Manly

Usemanly からの回答

2026年3月4日

Hi Emma,

Thank you for the kind words. Hearing that the products genuinely work for you means a lot to us.

We also really appreciate the feedback about larger bottles and refill options. That’s something we hear from customers quite often, especially from families using the products every day. Reducing waste and offering more practical sizes is definitely on our radar as we continue to grow.

It honestly means a lot to hear that life wouldn’t be the same without them. Thanks for supporting what we’re building.

Callum,
Founder, Manly

Usemanly からの回答

2026年3月3日

Hi Courtney,

Thank you so much for taking the time to write this. Hearing that your son feels comfortable using our products, especially being particular about textures and smells, genuinely means a lot to us. That kind of trust is never taken lightly.

It’s also wonderful to know our team was able to support you quickly and make the subscription mix up easy to resolve. We always want families to feel understood and looked after, so I’m really glad that came through.

We’re incredibly grateful for your recommendation and for giving us the opportunity to be part of your son’s routine. That truly means a great deal.

Callum,
Founder, Manly

Usemanly からの回答

2026年3月3日

Hi Vicki,

Thank you so much for sharing this. It’s great to hear everything arrived on time and that the ordering process felt straightforward. That’s exactly how it should be.

What really stands out is your son being motivated to stay on top of his hygiene. That’s a big win in the teenage years. Knowing the products are helping keep odour away throughout the day makes it even better.

We really appreciate you having Manly in your home.

Callum,
Founder, Manly

Usemanly からの回答

2026年3月3日

Hi there,

Thank you so much for the kind words. We’re really proud of creating clean products that actually smell great, so it’s lovely to hear that’s been your experience.

We appreciate you taking the time to share this and for supporting Manly.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月26日

Hi Sam,

I’m really sorry for the frustration this has caused. It shouldn’t be difficult to manage your own orders, especially when it was an honest mistake at checkout. I completely understand how annoying it would be to receive notice of another order and then not be able to clearly find a cancellation link, particularly when the help pages suggest it should be there.

You’re right to expect that this process is simple and transparent. If the instructions are conflicting or unclear, that’s something we need to fix properly. Your feedback about the website is fair and we are actively reviewing the subscription management flow to make it more straightforward.

If you haven’t yet received confirmation, please reply directly to support with your order number and we will ensure written confirmation of the cancellation is sent through promptly.

Thank you for calling this out. We genuinely want to improve the experience.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月25日

Hi there,

We absolutely love this. When Mum jumps in and becomes a fan too, that’s a serious endorsement.

It’s great to hear you’ve found a little goes a long way and that you’ve genuinely noticed a difference yourself. That’s exactly what we aim for, effective products without the heavy build up. And having your son and his dad on board as well makes it even better.

Thank you so much for sharing and for having Manly in your home.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月25日

Hi Tamara,

Thank you so much for sharing this. I’m really glad it’s working so well for your 13 and 14 year olds. Those are prime “needs something that actually works” years.

That’s a really practical suggestion about the wipes too. It makes complete sense that they’d want something easy to grab when staying at a mate’s place instead of taking the whole kit. I’ll pass this directly to our team as packaging flexibility is something we’re actively reviewing as we grow.

We genuinely appreciate feedback like this. It helps us shape what we release next.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月24日

Hi there,

I love reading this. The fact that your 10 year old is actually motivated to shower and even keeps his own caddy so no one else uses it is such a win. And noticing less teenage smell around the house is exactly the kind of difference we hoped families would see.

I’m sorry it’s been confusing trying to work out how to stop your subscription. That definitely shouldn’t feel hard. Please message us directly with your order details and we’ll help you manage it quickly and simply.

We really appreciate you having Manly in your home.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月22日

Hi Olivier,

Thank you so much for sharing this. We love hearing that the product is doing exactly what it claims and that your son is smelling so much better. That’s exactly the outcome we aim for.

It’s simple feedback like this that means a lot to our team. We really appreciate you taking the time to let us know.

Thanks again for your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi there,

Thank you so much for sharing this. We’re really glad to hear your son loves the product. That’s always the best kind of feedback for us.

If you’re thinking about stocking up and saving a bit, our subscription option can be a great way to do that. It gives you a discount on each order and you can adjust, pause or cancel anytime, so you’re never stuck with more than you need.

We really appreciate your support and love that it’s become part of your home routine.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Josh,

Thank you so much for taking the time to leave this review. It genuinely means a lot to our team. We love hearing that you’re enjoying it and that it’s not just for men. That fresh, clean feel on the skin is exactly what we set out to create, so comments like yours really make our day.

We hear you on the 1000ml bottle too. It’s something we get asked about quite a bit. For now, we stick to 300ml to keep everything fresh and performing at its best, but larger sizes are definitely something we’re looking at as we grow. Feedback like yours truly helps shape what we build next.

Thanks again for supporting a small Aussie brand.
Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Leanne,

Thank you so much for this. We love hearing that your grandson has discovered the range and is genuinely enjoying using it. That fresh, properly clean feeling is exactly what we set out to create, especially for boys heading into those teenage years.

It’s great to know he’s loving how it smells and how well it works. When young guys feel confident and proud of how they smell, that’s a big win.

We truly appreciate the recommendation and your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Jennie,

This was such a great review to read, thank you for sharing it. It’s especially meaningful to hear that it’s working so well for your preteen. Those early teen years can be a bit of a minefield when it comes to body odour and skin changes, so knowing you’ve seen a real difference after cutting out synthetic ingredients is fantastic.

We created Manly to give families a natural option that actually works, without loading young skin up with harsh chemicals. Hearing that you’re now phasing everything else out and sticking with us is incredibly encouraging for our whole team. That level of trust is something we truly value.

Thanks again for backing what we’re building.

Callum,
Founder, Manly