Usemanly レビュー 311

Usemanly からの回答

2026年2月21日

Hi Kate,

This is so good to hear, thank you for sharing it. Knowing your son smells great and that the product is doing exactly what it promises is the best kind of feedback we could ask for.

We also really appreciate you mentioning delivery and customer service. We work hard behind the scenes to make sure everything runs smoothly from order to shower, so it means a lot that you noticed.

Thanks again for your support and for trusting us with your family’s routine.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Christine,

Thank you for taking the time to write this. We’re genuinely sorry again for the mix up with the subscription and the extra charge. We completely understand how frustrating that would have been, especially after being told it had been cancelled.

We really appreciate you acknowledging how it was handled once it was brought to our attention. While we always aim to get things right the first time, when we fall short we believe in owning it quickly and making it right just as fast.

It means a lot that you’re happy with the product itself and that you’d be open to ordering again in the future. That trust isn’t something we take lightly.

Thank you again for your understanding and for giving us the chance to fix it properly.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Kathy,

I’m genuinely sorry to read this. I completely understand how upsetting and stressful it would feel to think you’re being charged after trying to cancel, especially if you felt you were only receiving automated replies. That’s not the experience we want anyone to have.

Your subscription has now been fully cancelled and I can confirm no further orders or charges will be processed. If there are any recent charges you’d like us to review, please let us know and we will look into that straight away.

We are absolutely not a scam. We’re a small Australian business and we care deeply about doing the right thing. Sometimes technical issues or missed messages can happen, but that’s never an excuse and we take full responsibility for making sure it’s resolved properly.

Thank you for bringing this to our attention. If you’re open to it, we’d really like the opportunity to restore your confidence in us.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi there,

Thank you so much for sharing this. We love hearing that it made a great gift for your grandsons and that it’s actually being used and enjoyed. That’s the best outcome when you’re choosing something special for family.

It’s always nice knowing our products are finding their way into different generations and becoming part of everyday routines. We really appreciate you choosing us.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi there,

Thank you so much for sharing this. We’re really sorry again that only one set arrived initially, especially during such a busy holiday period. While things can get hectic at that time of year, we know that’s not your concern when you’re waiting on an order.

We truly appreciate your understanding and patience, and we’re so glad our team was able to jump in quickly, get the missing products sent out, and keep you updated along the way. Clear communication is really important to us, especially when something hasn’t gone to plan.

Thank you again for recognising the service. It means a lot to our small team.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Mariia,

This gave us a smile, thank you for sharing it. We love that it started off as something for your husband and has quietly become a family favourite. That happens more often than people expect.

Hearing that your hair feels silky and shiny afterwards is exactly what we aim for. Clean, healthy hair without the heavy synthetic build up. And we’re so glad you’re loving the scent too. That fresh smell in the shower makes such a difference.

We really appreciate the recommendation and your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Gayle,

Thank you so much for taking the time to share this. Hearing that your boys are feeling more confident, especially being comfortable at the beach with their friends, really means a lot to us. Those teenage years can be tough, and knowing our Body Wash and Cooling Wipes have helped improve their acne and confidence is exactly why we created Manly in the first place.

We love that the products even made the trip up to QLD with you. That is the kind of feedback that makes our whole team proud.

And thank you for the kind words about Anabel and our wider customer support team as well. We’re a small crew and everyone genuinely cares about making things right and helping where we can, so it’s wonderful to hear you felt supported when adjusting your order.

We truly appreciate you and your family backing what we’re building.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi there,

Thank you so much for the kind words. We’re really glad you’re happy with the product and that you found it reasonably priced and nicely packaged. We put a lot of thought into keeping things simple, effective and good value, so it’s great to hear that’s coming through.

We truly appreciate you taking the time to share your experience and for supporting us.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi there,

Thank you for this, we really appreciate it. It’s great to hear everything arrived promptly and well packaged, and that you had a brilliant experience with our customer service.

We work hard behind the scenes to make sure orders are packed carefully and sent out quickly, so feedback like this means a lot to our whole team.

Thanks again for your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi there,

This is such a great one to read, thank you. Quick delivery and a teen who smells much better is a win all round.

We’re really proud to offer natural products that actually work, especially for teens going through those tricky years. Knowing it’s making a real difference in your home is exactly why we do what we do.

Thanks so much for the support and for trusting us.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Tina,

Thank you so much for sharing this. We love hearing that the shower wash, deodorant, shampoo and conditioner are all hitting the mark for your son. BO can be such a challenge during those early teen years, so it’s great to know the deodorant is helping and that he genuinely likes using the products. That makes all the difference.

We’re also really glad everything arrived quickly. We work hard to get orders out fast, so it’s great to hear that came through.

Thanks again for trusting us with your son’s routine.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Mel,

This is such a big compliment, thank you. Getting teenage boys to actually wear deodorant can be half the battle, so hearing that this is the only natural one your sons will use honestly makes us smile.

We worked hard to create something that feels good, smells fresh and actually works, without the harsh synthetic ingredients. Knowing it’s passed the teen test in your house is huge.

We really appreciate your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Judith,

I’m really sorry to hear this was your experience. It should never take forever to get hold of someone, and I completely understand how frustrating that would have felt. That’s not the level of service we aim to provide.

We’re a small team, but that’s never an excuse for you feeling unheard. If there were delays or missed messages, that’s on us and we’ll be looking into it properly.

Thank you for calling this out. Feedback like this is important and helps us improve.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Jessica,

Thank you so much for sharing this. Greasy hair can be so frustrating, especially when nothing seems to work, so hearing that you noticed a difference after the very first wash is fantastic.

We designed our shampoo to properly cleanse the scalp without that heavy residue, so knowing your son’s hair felt genuinely clean straight away is exactly the result we hope for.

It really means a lot that you felt it was 100% worth the order. Thanks for giving us a go and for trusting us with his routine.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi there,

I’m genuinely sorry to read this. I can completely understand how alarming and frustrating it would feel to see a charge and shipment you weren’t expecting, especially if you believe you never subscribed.

That’s absolutely not how we operate and we are not in the business of tricking anyone. We’re a small Australian brand and transparency is incredibly important to us. If something has gone wrong here, we want to investigate it properly and fix it quickly.

Please reach out to us directly with your order details so we can look into exactly what happened, stop anything pending if possible, and organise a resolution straight away. If a charge has been made in error, we will address it.

I’m really sorry this has caused you stress. We’d appreciate the opportunity to make this right.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Sarah,

Thank you so much for sharing this. We’re really glad your order arrived promptly and that both your sons are enjoying using the products.

We put a lot of thought into the scents, so it’s great to hear you find them pleasant without being overpowering. That balance is really important to us, especially for everyday use.

We truly appreciate you choosing Manly for your family.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Adele,

Thank you so much for sharing this. We love that you chose the Manly kit as a Christmas gift for your 11 year old grandson. That is such a thoughtful present at that age.

It’s especially great to hear he’s loving the deodorant and that nothing has caused any irritation. Young skin can be sensitive, so knowing it’s working well and staying gentle is exactly what we aim for.

We really appreciate the recommendation and your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi there,

Thank you so much for sharing this. I’m really sorry the delay before tracking came through left you feeling anxious. Waiting without updates is never a great feeling and we understand how that can be frustrating.

It’s fantastic to hear the difference it’s made though. “No boy smell” is honestly one of the best compliments we could get. And knowing his shoulder and upper back spots have reduced after a couple of months is exactly what we hope for, especially when sweating can trigger those breakouts.

We really appreciate you sticking with us and taking the time to share your experience.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi there,

This was such a great one to read, thank you. We love that it’s a household favourite with your two boys and your husband. That is exactly what we hope for when families give us a go.

It’s great to hear you’ve noticed that a little goes a long way. We’ve worked hard on getting the formulas right so they’re effective without needing half the bottle each shower. And knowing everyone is smelling fresh all the time is a big win.

We’re also glad your package arrived on time and in good condition. Thanks so much for your support.

Callum,
Founder, Manly

Usemanly からの回答

2026年2月21日

Hi Helen,

Thank you so much for sharing this. We’re so glad to hear your son loves it. That’s always the biggest tick of approval for us.

It means a lot that you chose Manly and that it’s been such a positive experience in your home.

We really appreciate your support.

Callum,
Founder, Manly