Utility Gift Store レビュー 

Utility Gift Store からの回答

2026年8月11日

Hi Mark - Thank you so much for this lovely review. We're delighted you enjoy shopping with us, and it means a great deal to know our team could help sort out the cartridge issue quickly.

Wonderful too that you crossed paths with one of my co owners - Kate - whilst out and about. We look forward to welcoming you back soon.

Best wishes,

Richard

Utility Gift Store からの回答

2026年8月10日

Thank you Liam for taking the time to write this review. It's truly appreciated. I will pass this on to Chloe and Terri - they will be absolutely thrilled!

Best wishes,

Richard

Utility Gift Store からの回答

2026年7月24日

Hello Gertrudis and thanks so much for the lovely review. We're really glad you found something a bit different and that your friend loved their gift. It means a lot to hear you noticed the care we put into packing every order too. We really appreciate your support and look forward to helping you find your next quirky gift!

Have a lovely weekend.

Best wishes,

Richard

Utility Gift Store からの回答

2026年6月25日

Thank you Millie - that's so kind of you to say and I'll email Terri in our Manchester Cross Street store to pass on your message. She will be absolutely thrilled. Thank you for your custom too - it's really appreciated by us all here.

Best wishes

Richard

Utility Gift Store からの回答

2026年6月16日

Thank you so much Victoria for your wonderful review. We're delighted to hear that our team could help ensure your gift arrived in time and that it was so well received. We'll be sure to pass your kind comments on to the store and dispatch teams. We truly appreciate your support and look forward to helping you again in the future.

Best wishes,

Richard

Utility Gift Store からの回答

2026年6月1日

Thank you so much for taking the time to review us.

Best wishes,

Richard

Utility Gift Store からの回答

2026年6月1日

Thank you for your kind words. We're thrilled to hear that you received such excellent customer service and that Chloe made such a positive impression. We'll be sure to pass along your feedback to her. It's wonderful to know you're delighted with your experience, and we look forward to helping you again in the future.

Best wishes,

Richard

Utility Gift Store からの回答

2026年4月17日

Thank you Fiona for this lovely review. It's been passed onto to the whole team and made our Friday afternoon. We hope we can be of service to you again in the near future. In the meantime have a lovely weekend!

Best wishes,

Richard

Utility Gift Store からの回答

2026年4月17日

Hi Rashad and thank you for taking the time to review us. A lovely way to start a Friday morning for us all!

Best wishes,

Richard

Utility Gift Store からの回答

2026年4月10日

Thanks you Sandi for this lovely review and delighted to read you had such fun with the game.

Have a lovely weekend!

Best wishes,

Richard

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2026年4月8日

Hi and thank you Kate for taking the time to write this review. It's truly appreciated.

Best wishes,

Richard

Utility Gift Store からの回答

2026年3月31日 に更新

Hello – thank you for your follow-up, and I’m very sorry for the continued frustration this situation has caused.

Thank you again for providing your order details so we could review this fully. I can confirm your order was placed on Saturday evening. While most items were in stock, one item did require a store transfer, which is supported by our internal stock transfer requests and records. Our team communicated that the order would still arrive in time for your requested date.

From the message you sent to Chloe, you advised that if the order could not arrive before Friday, you would like it cancelled. The order was dispatched on Thursday and delivered on Friday, in line with that request.

However, I do understand your concerns regarding stock visibility, delivery expectations, and the lack of clarity around returns. I sincerely apologise if any of your queries—particularly about returning the items—were not addressed clearly or promptly. That is not the level of service we aim to provide.

Your feedback has been taken seriously and will be used to improve both our communication and processes going forward.

We do appreciate you taking the time to share your experience.

Richard

Utility Gift Store からの回答

2026年3月26日

Hi Graham and thank you for your review.

We’re pleased to hear your order arrived well packaged and on time, and that you found our customer service helpful. We really appreciate your feedback on the diffuser scent as well; fragrance can be quite subjective, but we’ll pass your comments on to our supplier for consideration.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

Have a lovely evening.

Richard

Utility Gift Store からの回答

2026年3月25日

Thank you so much for this!

Best wishes,

Richard

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2026年3月25日

Thank you so much Crista for your lovely review!

We’re thrilled you discovered us in Liverpool and that our online store makes it easy for you to shop with us from where you are. It’s wonderful to hear you enjoyed the website experience and our selection - we always hope our choices feel just as special to browse as they do to own (even the little “treat yourself” finds!).

We really appreciate your support and look forward to welcoming you back online anytime.

Best wishes,

Richard

Utility Gift Store からの回答

2026年3月12日

Hello Amanda,

Please accept my sincere apologies for the frustration this situation has caused.

I have spoken with Chloe and El, who have been handling your case. I understand that when you contacted our office on Friday, you advised that DPD had notified you the parcel was being returned to us due to reported damage. El contacted DPD to request confirmation of the damage, as it was possible that only the outer packaging had been affected and that the contents (the Jellycat Carrot Cake) may still have been perfectly fine. Because the item was a birthday gift, we asked DPD if they could attempt redelivery either that day or on Saturday.

Chloe updated you on this and advised that she would provide a further update later that afternoon if there was no movement by around 1:30pm. El subsequently spoke with DPD again and was told they would contact the depot and the driver to try to arrange redelivery, which at that point was likely to be Saturday. You confirmed this would be acceptable.

At approximately 4:30pm, Chloe emailed to let you know that unfortunately we had not received any further update from DPD that day, but there was still a possibility that delivery would take place on Saturday. She also advised that if the parcel did not arrive, once the office reopened we could check whether it had been returned to us and either re-dispatch the item or arrange a refund.

We then received your email yesterday (Wednesday) advising that the parcel had not arrived and requesting a refund. Chloe responded to let you know she was investigating this with DPD, who at that stage advised that the parcel may have gone missing. They were unable to confirm whether it was being returned to us or if it might still be delivered.

In situations like this, as outlined in our terms, we do unfortunately have to wait until the courier confirms the parcel is officially lost or it is returned to us before we can process a refund. This is because we have previously experienced situations where parcels have been delivered after refunds were issued, and we have then been unable to recover the cost.

Chloe is continuing to investigate this with DPD and will update you directly as soon as we have further information.

Best wishes,

Richard

Utility Gift Store からの回答

2026年3月4日

Thank you for your kind words! We're so pleased to hear you were happy with the quick delivery and communication. We hope you enjoy your purchase and look forward to serving you again.

Best wishes,

Richard