Visited the dealership to pick up my new car. Ash was very friendly and professional throughout. They took their time to explain everything clearly and made sure I understood the details. The handover... もっと見る
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所在地
所在地を変更23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ Hinckley, GB
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The process at V12 Sports and Classics Hinckley was straightforward. I was able to take my time without feeling rushed or pressured into making a decision. The team provided honest advice, which I fou... もっと見る
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Vish was very helpful and explained everything clearly. The process felt straightforward, and the finance options were made easy to understand. He gave honest advice and helped me choose the right car... もっと見る
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Absolute farce - arrived to what can only be described as a house full of headless chickens, absolutely no organisation just complete pandemonium. No one knew what they were doing, I waited close to t... もっと見る
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企業情報
当該企業による記述
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
連絡先
23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ, Hinckley, 英国
4.1
ほぼ満足
5885件のレビュー
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ネガティブなレビューの 98％に回答しています
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Proceed with caution
Times are tough out there and it seems to have taken its toll on V12’s business model. I am a returning customer having previously been impressed with the service and customer focus I experienced when buying from Hinckley branch in 2020.
The choice is good as is the pricing vs benchmark on Autotrader. Whilst they list everything you then have to navigate what is actually available. I was initially drawn to a car listed on AT but upon enquiry was already reserved. I chose a similar but more expensive model again with a desire to purchase from a business I trusted. During comms with rep on call I was informed as a returning customer I was eligible for £250 discount - brilliant, not to be sniffed at when price is already market leading.
Visited branch, test drove and made deposit on basis of agreement reached with member of staff that bodywork damage was repaired as well as wheel scuff in time for me to pay balance and collect three days later. During test drive I was told £250 discount was subject to a whole load of T&Cs and that we’d go through that on collection.
I phoned again two days later to confirm work had been done and car collection was good to go. Got fairly weird feedback from rep at HQ who basically informed me she didn’t work at branch so couldn’t do much. Short of me visiting Hinckley again to confirm face to face I pushed for a solid commitment. The best she could do was email the branch manager but then didn’t put me on copy so I was still flying blind.
I travelled hopefully to collect at pre arranged appointment. Long story short, car wasn’t prepped fully and lots of Teflon coated excuses given. Also then informed I had no hope of £250 discount as I didn’t meet the numerous criteria. I was frustrated given I’d tried about as much as I could to ensure it would be smooth. I expressed my overall frustration and was not given any options apart from buy or move on.
I needed a car so very little choice but to try and make good this situation. I suggested they give me options to address the outstanding damage and a small gesture of good will for the inconvenience of me having to rearrange work diary/take leave and give the car back for two days for repairs.
Gesture was refused, I suggested 1% for context, a token amount but I would have left feeling better. I completed purchase in the hope of no more issues, chances are I wouldn’t have done so if I hadn’t previously built some trust from previous purchase.
Some of the other review on here suggest I got off lightly!
Credit to the separate handover team (post sale completion) though, they were very nice and felt better aligned to customer expectations.
2026年7月31日
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to leave such detailed feedback and for choosing to return to us for another vehicle purchase. We're sorry to hear that your recent experience didn't meet the standards you expected based on your previous visit.
We work hard to price all of our vehicles as competitively as possible, which means we don't have the same margins that you might find at a main dealer. While this can limit our ability to offer additional discounts or goodwill gestures, we do appreciate how frustrating it must have been to experience delays and miscommunication around your collection.
We're particularly keen to understand the information you were given regarding the £250 voucher. Please contact our Aftersales team at your earliest convenience, and we'll be happy to review this with you and discuss your concerns further.
We're pleased to hear that the handover team left a positive impression, and we appreciate you highlighting their efforts.
Great car price!
Booked my appointment for mid day and by 1pm I had a new car. The staff were lovely, really helpful and went through all the questions I had with patience and professionalism. At no point did I feel uncomfortable or pressured, a really easygoing process and the car was an absolute bargain. I took a friend with me as they were sceptical of the place having read a few online reviews but they were sold as soon as the test drive was over. It’s not an all bells and whistles kind of place, there’s no extras or pandering but if you want a car at a good price this is the place to look at.
2026年7月28日
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to leave such a detailed and positive review! We're delighted to hear that your experience was quick, straightforward, and enjoyable from start to finish.
It's great to know that our team made you feel comfortable, answered all your questions patiently, and provided a professional yet relaxed service without any pressure. We pride ourselves on offering great value vehicles at competitive prices, while keeping the buying process simple and transparent.
We're also pleased to hear that both you and your friend were impressed after the test drive! We hope you enjoy your new car and thank you for choosing V12.
I visited V12 Sports and Classics…
I visited V12 Sports and Classics Hinckley to look at a car. The staff took time to explain everything clearly and made sure I understood all the details. There was no pressure during the process, which I appreciated. They listened carefully to what I was looking for and let me take my time making a decision. Dipesh was friendly and helpful throughout, answering any questions I had.
2026年7月30日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for your fantastic review, Elizabeth.
We are thrilled to hear you had a great experience at our Hinckley Branch, and that the team listened carefully to your wants and needs.
We will be sure to pass on your lovely comments to Dipesh.
Wishing you many happy miles with smiles!
DO NOT BUY!!!
DO NOT BUY!!! Told car was all clean. Got home and found an invoice for significant crash repairs. Called V12 to arrange a return and refund. They flat out refused to engage in any resolution despite misrepresenting the car and breaching my statutory rights. They will do anything to take your money. DO NOT BUY!!!
UPDATE - if you can see the response from V12 to my initial review, don’t be fooled. They are asking me to contact the after sales team to get help. I contacted the after sales team immediately after finding out the car have previously been in a crash. It was the after sales team who flat out refused to resolve my situation in any way. The asked for evidence of the crash damage that occurred before I bought the car, which I provided. They then preceded to tell me that they didn’t have an obligation to tell me the car had been in a crash and refused a refund, even though I am legally entitled to a full refund. I am now having to pursue legal channels to recover my money. I repeat - DO NOT BUY!!!
2026年7月26日
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to share your feedback. We're sorry to hear that you're dissatisfied with your experience.
We take all customer concerns seriously and aim to be transparent throughout the purchasing process.
As we are unable to discuss the details of an individual case in a public forum, we encourage you to contact our Aftersales team directly if you would like us to review the matter further.
Thank you for bringing your concerns to our attention.
Great place
Great place. Busy. (Saturday) great service very helpful and fast given how busy. Went above and beyond to get the car right for me. Fullfilled all i asked.
Would use again for a new/used car.
2026年7月18日
V12 Sports And Classics - Hinckley からの回答
Thank you for your fantastic review!
We're delighted to hear you had such a positive experience with us, especially on what was a busy Saturday. It's great to know the team were able to provide helpful, efficient service and go above and beyond to ensure your car was exactly as you wanted.
Your kind words mean a lot to us, and we're thrilled to hear you'd choose us again for your next new or used car. We hope you enjoy your new vehicle and look forward to seeing you again in the future!
2nd time bought a car from this place…
2nd time bought a car from this place great service from the team an great cars at good prices
2026年7月28日
V12 Sports And Classics - Hinckley からの回答
Thank you for choosing us again and for taking the time to leave such a great review!
We're delighted to hear that this is your second purchase with us and that you've once again received great service from the team. It's fantastic to know you found another great car at a good price.
Your continued support means a lot to us, and we hope you enjoy your new car. We look forward to welcoming you back again in the future!
Bogdan was superb from the start
Bogdan was superb from the start , not pushy in any way, super helpful , this is my 4 th car from v 12 over the years and this was the best sales person I’ve dealt with ,
2026年7月24日
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to leave such a fantastic review!
We're delighted to hear that Bogdan provided such a great experience from start to finish. It's brilliant to know that his helpful, relaxed approach made you feel comfortable throughout the process and that he went above and beyond to help you find the right car.
We're especially grateful for your continued loyalty as a returning customer for your 4th vehicle with us. Your support means a lot, and we'll be sure to share your kind words with Bogdan.
We hope you enjoy your new car and look forward to helping you again in the future!
Cannot express how happy I am with my…
Cannot express how happy I am with my purchase, Alyssa in the finance team was really helpful and went above and beyond. Vish in the sales team was brilliant, informative and really helpful. I love my new car, thank you. Would definitely recommend.
2026年7月27日
V12 Sports And Classics - Hinckley からの回答
Thank you for your fantastic review!
We're thrilled to hear how happy you are with your purchase and that Alyssa and Vish made such a positive impact on your experience. It's wonderful to know Alyssa provided great support from the finance team and went above and beyond, while Vish delivered the informative and helpful service we aim for.
We'll be sure to share your kind words with them both. We hope you love your new car and truly appreciate your recommendation.
We look forward to welcoming you back again in the future!
Total scam merchants
Total scam merchants! Took 10K payment towards a car and then sold it to someone else a day later !!!!. Excuse after excuse .. still waiting on the money back. Raised a complaint with trading standards. They have a carefully rehersed script... to try and delay returning your money with the lure of an alternative vehicle. Luckily I paid with a credit card so I am covered. I probably dodged a bullet as I would hate to think what they mask on the cars they sell or when faults occur on a vehicle purchased from them; if the display of dishonestey starts at the sales process.
It is now 4th August 2026 and still no REFUND - no communication. They should be shut down - I would definitely proceed with caution on the basis of any of the 5 star reviews .........
There reply on the review site are just another delaying tactic (how long would you need to investigate a £10,000 payment with no car supplied !!!!)
2026年7月19日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Hi, thank you for taking the time to leave your feedback. We're sorry to hear that you're unhappy with your experience.
We understand your frustration and can see that your complaint has been raised with the relevant team and is being investigated. We also understand that your refund is being progressed, and the team will continue to keep you updated throughout the process.
We appreciate your patience while this matter is being resolved.
bad experience there i waited Almost…
bad experience there i waited Almost 1hr and half i been told the car is at Valet to be clean car wasn’t even cleaned
2026年7月26日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Hi, thank you for your feedback. We're very sorry to hear about your experience. This is not the level of service we aim to provide. We understand how frustrating it must have been to find that the car hadn't even been cleaned. We appreciate you bringing this to our attention and will be looking into what happened so we can improve our service. We hope you'll give us the opportunity to provide you with a much better experience in the future.
AVOID!!
AVOID!!! We got our car in Febuary traveling 6 hours to get it. Took it a test drive everything was ok then when everything was done about to leave the dealership all warning lights came on the dash!! I got told it was because the car was sitting for a while once starting to drive they should go off (they seen me coming) got the car home and yip no lights went off more came on!!
The Aftercare was absolutely shocking never dealt with Aftercare like it spoke to me in a manner that was unacceptable told me I had to find a garage and pay for the problems then they would reimburse me.. no chance!! After 2 weeks the car went to a garage and they had it for a month because of payments now this Garage actually refuse to do work for them!! Car got fixed roll on 4 months and with the weather being amazing low and behold my aircon doesn't work! Phoned Aftercare for them not to care once again, and once again I have to find a garage which is their job!! I took out extended warranty and the hours wasted getting passed about is an absolute joke!! Never have i dealt with a company like this in my 20 years of purchasing cars!!
2026年7月17日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
We appreciate how frustrating it can be when issues arise after purchasing a vehicle, particularly after travelling a long distance. We also understand your concerns regarding the communication and support you received during the aftercare process. Your comments have been noted and will be shared with the relevant teams for review.
We aim to provide a high standard of customer service and support to all our customers. If there are any outstanding concerns that have not yet been addressed, we encourage you to contact our Customer Care team directly so they can review your case and discuss it with you further.
Thank you again for your feedback.
Excellent customer care service
Excellent customer care service. Although we were promised that our care will be charged but it wasn’t. It took us lot of time to locate a charging station as we do not reside here. Ben and Omid are very good at what they do.
2026年7月25日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for taking the time to leave us a review. We're delighted to hear that Ben and Omid provided you with excellent customer service and made a positive impression.
We're sorry to hear that your vehicle wasn't charged as expected, and we appreciate you bringing this to our attention. We understand how inconvenient it must have been to locate a charging station, especially when travelling from outside the area. Your feedback will be shared with the relevant team so we can continue to improve our handover process.
We hope you're enjoying your new car, and we wish you many happy miles ahead.
Saina was amazing
Saina was amazing - we test drove 3 different cars, she was very patient, helpful, informative & a lovely person - we’re really happy with our new car
2026年7月25日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you so much for your lovely review! We’re delighted to hear that Saina provided such a positive experience and helped you find the right car. Her patience, knowledge, and friendly approach are exactly what we strive for, and we’ll be sure to share your kind words with her.
We hope you enjoy your new car and wish you many happy miles of driving!
Very helpful and patient service from…
Very helpful and patient service from Saina getting us to the right car for us.
2026年7月25日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for your kind review! We’re so pleased to hear that Saina provided such helpful and patient service while helping you find the right car. We’ll be sure to pass on your lovely feedback to her.
We hope you enjoy your new car and wish you many happy journeys ahead!
Came into V12 as a walk in just to have…
Came into V12 as a walk in just to have a look around and Sanya came over to help me. She was really helpful and made sure I was looked after without putting any pressure on me. She showed me around, answered my questions and made the whole experience easy. Didn’t end up buying a car this time but the service was really good and I’d definitely recommend Sanya.
2026年7月25日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Sanya made your visit a positive and relaxed experience. Providing helpful advice without any pressure is exactly the kind of service we aim for, and we’re pleased she was able to answer your questions and make you feel looked after.
We’ll be sure to share your kind words with Sanya. Thank you again for recommending her, and we hope to welcome you back to V12 in the future when the time is right.
Popped in just to have a look around…
Popped in just to have a look around and wasn’t really planning on buying anything, but I just wanted to say how great Sanya was. She was really friendly, approachable, and happy to answer any questions without being pushy. Even though I didn’t end up buying a car, she still took the time to help and made the whole experience really positive. Great customer service from start to finish, she’s a real asset to the team.
2026年7月25日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you so much for your fantastic review. We’re delighted to hear that Sanya made your visit such a positive experience. Providing friendly, helpful advice without any pressure is exactly the level of service we aim to deliver, and we’re so pleased she took the time to answer your questions and make you feel welcome.
We’ll be sure to pass on your kind words to Sanya — she’ll be thrilled to know her efforts were appreciated. Thank you again for recognising her as a real asset to the team, and we hope to see you again in the future.
Alisha and Ben were absolutely amazing…
Alisha and Ben were absolutely amazing today. They both went out of their way to help me (lady on her own) and couldn’t do enough for me.
2026年7月25日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you so much for your lovely review. We’re delighted to hear that Alisha and Ben provided such a helpful and supportive experience. We know how important it is to feel comfortable and looked after throughout the process, and we’re so pleased they went above and beyond to assist you.
We’ll be sure to share your kind words with Alisha and Ben — they’ll really appreciate your feedback. Thank you again for taking the time to leave a review, and we hope you enjoy your experience with us.
my second time coming to v12 was…
my second time coming to v12 was welcomed and companied by sanya. didnt buy anything but her service was still 10/10
2026年7月25日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for your kind review. We’re so pleased to hear that Sanya welcomed you back and provided such a great experience on your second visit to V12. It’s fantastic to know that even though you didn’t purchase a car this time, she still delivered 10/10 service and made you feel valued.
We’ll be sure to share your lovely feedback with Sanya. Thank you again for taking the time to leave a review, and we hope to see you again in the future.
Youssef was very accommodating
Came in with my mother in law and Youssef provided great care and was very accommodating of all our requests. We went on a test drive and ended up buying the car, very happy with the service.
Thank you
2026年7月25日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for your lovely review. We’re delighted to hear that Youssef provided such great care and made sure you and your mother-in-law felt well looked after throughout your visit. It’s fantastic to know he was accommodating of your requests and helped make the test drive and buying process such a positive experience.
We’ll be sure to share your kind words with Youssef. Congratulations on your new car, and we hope you enjoy many happy journeys ahead!
Youssef was really helpful and…
Youssef was really helpful and accommodating when buying the car. Thank you
2026年7月25日
自発的なレビュー
V12 Sports And Classics - Hinckley からの回答
Thank you for your lovely review. We’re delighted to hear that Youssef provided such great care and made sure you and your mother-in-law felt well looked after throughout your visit. It’s fantastic to know he was accommodating of your requests and helped make the test drive and buying process such a positive experience.
We’ll be sure to share your kind words with Youssef. Congratulations on your new car, and we hope you enjoy many happy journeys ahead!
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