Great experience at V12 with Liam Jones and “H”. Friendly and extremely helpful, went over and beyond to get us a deal that suited our budget. Despite it being very busy and very late we weren’t rushe... もっと見る
所在地
所在地を変更Cannock Road 122, WV10 0AF Wolverhampton, England, GB
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Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly a... もっと見る
企業が回答しました
Was interested in a BMW car, contacted company via online form, had an initial response to online form, then no reply from specific questions asked. A few days past before i eventually had a response... もっと見る
企業が回答しました
The process was quick and straightforward, with clear updates throughout. Communication was good, and any questions I had were answered promptly. Sarda was helpful during the purchase, making things e... もっと見る
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企業情報
当該企業による記述
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
連絡先
Cannock Road 122, WV10 0AF, Wolverhampton, England, 英国
3.7
まあまあ
1943件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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As soon as I entered was greeted by…
As soon as I entered was greeted by really nice guy was so helpful even though he said he was new to job so courteous and a pleasure to deal with
2025年9月20日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your wonderful review, Marc. We're thrilled to hear about your positive experience at V12 Sports and Classics Wolverhampton. It's great to know our team member, even as new to the role, made such a courteous and helpful impression. We hope to welcome you again in the future!
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your kind words and five-star rating, Bilal. We're delighted to hear you found our staff friendly and helpful, and that you were pleased with the customer care at V12 Sports and Classics Wolverhampton. We hope to see you again in the future!
Purchased my Audi A4 Avant from V12…
Purchased my Audi A4 Avant from V12 sport's and classics Wolverhampton very friendly and welcoming great customer service.
2025年7月28日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your kind review, Mr Allen. We're delighted to hear you had a friendly and welcoming experience at V12 Sports and Classics Wolverhampton. We hope you enjoy your Audi A4 Avant and look forward to seeing you again in the future!
Fantastic and efficient
Very friendly helpful staff, explained everything very clearly. Was very suprised to be driving my car home 2hrs after arriving at the showroom. Can only highly recommend. Thank you to all the staff involved
2025年9月14日
V12 Sports And Classics - Wolverhampton からの回答
Hi Amanda, thank you for your wonderful review and five-star rating! We're thrilled to hear that our friendly and helpful staff made your experience at V12 Sports and Classics Wolverhampton so smooth and efficient. Driving your car home just two hours after arriving is fantastic! We greatly appreciate your recommendation and will pass on your thanks to the team. Best regards, V12 Sports and Classics Wolverhampton.
Second car I have brought from v12
Second car I have brought from v12. First was from the Hinckley branch this time from Wolverhampton. Both pleasant experiences really. Richard was really helpful sorting out the px values etc and went out of his way felt like wasted a bit to much of his time when we decided against it. Car seems nice although it’s only been a few days. Wolverhampton is far less pushy than th Hinckley branch when it comes to trying to sell extras made it a much more pleasant experience
2025年9月12日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your review, Neil. We're delighted to hear that you had a pleasant experience with us at V12 Sports and Classics Wolverhampton. It's wonderful to know that Richard was so helpful and that you appreciated the no-pressure approach at this branch. We hope you continue to enjoy your new car and look forward to assisting you again in the future. Best regards, V12 Sports and Classics Wolverhampton.
Fantastic experience dealing with V12…
Fantastic experience dealing with V12 Sports and Classics, purchasing my car.
Tony was first class throughout, as was Simon dealing with the car tax side of things too.
Couldn't be more pleased with my purchase of a Volvo V40, they went above and beyond guiding me with everything, and have the peace of mind of a 3 month warrenty, and AA aproved inspection beforehand.
Many thanks to everyone at the Wolverhampton site, I will be recommending to others, and will be my first choice when purchasing my next vehicle.
Thanks again and kind regards
John.
2025年9月11日
V12 Sports And Classics - Wolverhampton からの回答
Thank you so much, John! We're thrilled you had a fantastic experience at our Wolverhampton site. Tony and Simon will be pleased to hear your kind words. Enjoy your Volvo V40 and we truly appreciate the recommendation. Looking forward to seeing you again!
I exchange my car which is was still on…
I exchange my car which is was still on finance.Easy procces with w12 sport and classic realy nice people to talk and help is well.They done everything I was ask.Apriciate and recomend Is my 3 times I buy car from them always good experience will go again for 100%.Thanks w12 sport and classic
2025年9月5日
V12 Sports And Classics - Wolverhampton からの回答
Hi Marian, thank you for your fantastic review and for rating us five stars! We're delighted to hear that you found the process of exchanging your car smooth and that our team at V12 Sports and Classics Wolverhampton was able to meet your expectations. It's wonderful to know you've had consistently great experiences with us over the years. We truly appreciate your loyalty and recommendation and look forward to assisting you again in the future!
Terrible aftersales
Terrible aftersales. Bought a BMW iX from Wolverhampton which came with two "keys" one was a traditional key and one a card "digital" key, which came in an envelope marked spare key. When I queried whether there should be an additional traditional key was told "no - the card is the second key".
Once I got home I tried to register the card key to the vehicle (required to get it to work) which wasn't possible as two traditional car keys are required to be in the vehicle to register the card as a security measure.
I queried this with aftersales. It is clear that I bought a car which was stated to have two keys and the sales documentation shows this. However it transpires I bought a car with one key and one worthless piece of plastic which they told me was the second key.
After repeatedly asking for aftersales to remedy this situation they completely refused to properly engage, stating that I have received what I was meant to at time of sale - which is clearly incorrect.
2025年9月8日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your feedback. We're sorry to hear about your frustration and appreciate the opportunity to clarify.
The BMW iX was sold with two keys: one traditional key and one digital card key. This setup is standard for many modern vehicles, and the difference between the two would have been explained at the time of purchase. The card key is designed to work as a secondary access method, and while registration may require both traditional keys in some cases, this is a manufacturer-specific security feature—not something we control.
We understand your disappointment and regret that this wasn’t clearer during your aftersales experience. However, the vehicle was supplied with the correct key set as described and documented at the point of sale.
We remain committed to supporting our customers and welcome any further questions you may have.
Kind regards,
V12 Sports and Classics Wolverhampton
Excellent overall experience
Excellent overall experience. Helpful friendly and knowledgable sales rep Josh (Wolverhampton branch) and smooth efficient purchasing process with Simon. Vehicle was exactly what I wanted and purchase with part exchange completed on the day. From arriving to view vehicle to driving home in it…. 3 hours.
2025年9月5日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your glowing review, Sam. We're delighted to hear about your excellent experience at V12 Sports and Classics Wolverhampton. It's fantastic that Josh and Simon provided such helpful and efficient service, ensuring a smooth purchase process. We hope you enjoy your new vehicle, and we look forward to welcoming you back in the future!
Great service
Great service. Good trade in value for my car.
Second time I have used this Company,
Would recommend to all.
2025年9月4日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your fantastic review and recommendation, Paul. We’re delighted to hear you had a great experience with us again at V12 Sports and Classics Wolverhampton. We look forward to assisting you in the future!
Very helpful staff
Very helpful staff, who were able to answer all questions that I had with regard to the vehicle I had chosen. (2019 Range Rover)
2025年8月31日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for the five-star review, Nick. We’re delighted to hear that our team at V12 Sports and Classics Wolverhampton was able to assist you and answer all your questions about your 2019 Range Rover. We hope you enjoy your new vehicle and look forward to seeing you again in the future!
As soon as i left the garage my car…
As soon as i left the garage my car started making problems with gear shifting and when i take it to the mechanic he said gearbox is faulty and garage should know about this fault they sold you a faulty car.
Worst experience.
2025年9月3日
V12 Sports And Classics - Wolverhampton からの回答
Dear Mr Kumar,
Thank you for sharing your feedback. We are truly sorry to hear about the issues you have experienced with your vehicle. Please contact our Aftersales team directly so we can look into this matter further and work towards a resolution.
Kind regards,
V12 Sports and Classics Wolverhampton
Very good service and friendly staff…
Very good service and friendly staff would definitely recommend
2025年8月31日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Hi Ian, thank you for the fantastic five-star review! We're delighted to hear that you received very good service and found our staff friendly. Your recommendation means a lot to us. Best regards, V12 Sports and Classics Wolverhampton.
The past couple of weeks we went there…
The past couple of weeks we went there both assistant looked after us I'm sorry about the names . The first time we went there were so many cars we could not decide which one we wanted. Then we kept looking on v12 website. Until Friday we came across a Fiat 500 so we booked that for a test drive . When we got to v12 we changed our mind and went for a better car and the price was just right
2025年8月31日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your wonderful review, Mr Taroo Ram. We’re delighted to hear that both our assistants took good care of you during your visits to V12 Sports and Classics Wolverhampton. It’s great to know you found the perfect car at the right price, and we hope you enjoy many happy miles ahead. If you need any further assistance, we’re always here to help!
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your wonderful review, Mr Mariga! We’re thrilled to hear that you found our staff brilliant. Your kind words mean a lot to us, and we hope to see you again at V12 Sports and Classics Wolverhampton.
Do not trust that V12 vehicles are AA…
Do not trust that V12 vehicles are AA approved.Less than 24h after purchase, I had to call breakdown assistance as car was smoking and lights on dash. My local mechanic would not touch the car as it has multiple fault codes and was not road worthy. It took over 3weeks and a lot of phone calls, emails, stress and tears before V12 agreed to accept the car back with a full refund. Olivia Lucas and Ryan Massey in the Aftersales team were very helpful and suppirtive throughout the process. They are the only assets to the company.
V12 Wolverhampton are quick to smile and take the money but ignore any problems that arise after.
NO CUSTOMER CARE!!!!!!
2025年8月7日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Hi Eve, thank you for your feedback. We're genuinely sorry to hear about the difficulties you experienced and appreciate you acknowledging the support provided by our Aftersales team - we're glad they were able to assist you through the process.
Just to clarify, all post-sale support is handled by our dedicated Aftersales team based at our head office. This ensures consistency and proper handling of any issues that arise. Our branch teams focus on the sales process, while Aftersales are specially trained to manage any concerns after purchase.
We understand how stressful this situation must have been and are pleased we were able to reach a resolution. If there's anything further we can do, please don’t hesitate to get in touch.
Kind regards,
V12 Sports And Classics
Yeah great service from Simon and the
Yeah great service from Simon and the. Guys all went smooth I am happy
2025年8月27日
V12 Sports And Classics - Wolverhampton からの回答
Hi Baljit, thank you for the fantastic five-star review! We're delighted to hear that Simon and the team provided you with great service and that everything went smoothly. Your satisfaction means a lot to us. Best regards, V12 Sports and Classics Wolverhampton.
Thank you Richard
2025年8月23日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your review and the five-star rating, Mrs Alexe. We’re delighted to hear your appreciation for Richard’s assistance. If there’s anything else we can help you with, please don’t hesitate to reach out. Best regards, V12 Sports and Classics Wolverhampton.
The Best stuff
2025年8月23日
V12 Sports And Classics - Wolverhampton からの回答
Thank you for your review and five-star rating, Nicola! We're delighted to hear your positive feedback and are glad you had a great experience at V12 Sports and Classics Wolverhampton. Best regards!
I do not recommend.
Extremely poor communication and service. I drove over an hour to this dealership, fully intending to purchase a vehicle after a test drive, only to be informed it couldn’t be sold due to faulty brakes. In addition, the car had serious issues with the shock absorbers and front suspension, which would require very costly repairs. No apology was offered for the wasted time, fuel, or effort, and the staff showed no concern whatsoever.
I strongly advise against purchasing from V12. The lack of professionalism, care, and accountability is unacceptable.
Please do not respond with a generic request to email you — it adds no value and only highlights how little the customer experience matters here.
2025年8月24日
自発的なレビュー
V12 Sports And Classics - Wolverhampton からの回答
Dear Alicia,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience at V12 Sports and Classics Wolverhampton. We understand how frustrating it must have been to travel such a long distance, only to feel let down by the service you received.
We sincerely apologise for the inconvenience caused and for not meeting your expectations. Your concerns regarding the lack of communication, professionalism, and accountability are being taken seriously, and we will address them with our team to ensure improvements are made.
Kind regards,
V12 Sports and Classics Wolverhampton
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