Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service as always. Just ordered my 3rd van from vanarama the process was very smooth and quick. Brilliant prices for the van needed would definitely use vanarama again🚚🚚
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... もっと見る
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The service I've received from Ian has been exemplary and it's been a real pleasure getting our first van from Vanarama. I called rather than use the website, simply because I didn't know what I reall... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
連絡先
Mark Road, HP2 7BW, 英国
- www.vanarama.com
4.7
優良
8368件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Will was very nice
Will was very nice, and understanding when I couldn't remember simple details,
2025年11月1日
Vanarama からの回答
Hi Julie,
We appreciate you taking the time to share your kind words. We are so glad that you felt supported and understood during your interaction with our team.
Thanks,
Lauren
Easy and quickly to do my application
Easy and quickly to do my application, customer service really good
2025年10月30日
Vanarama からの回答
Hi Patricia,
We're happy to hear that our application process was easy and quick for you. We appreciate your kind words about our customer service.
Thanks,
Lauren
Vanarama からの回答
Hi Michael,
We appreciate your kind words! We are so glad that we could be of assistance and provide a positive experience.
Thanks,
Lauren
Its so easy
This is the third time ive used vanarama to lease a car. It is so easy, godfrey found me the best deal which i was more than happy with. Will certainly be my first port of call when lease runs out.
2025年10月30日
Vanarama からの回答
Hi William,
We're happy to hear that leasing a car through us has been easy for you again. We're so glad you were happy with the deal and appreciate your continued trust in our services.
Thanks,
Lauren
great service !
2025年10月27日
Vanarama からの回答
Hi Stephen,
Thank you for the positive review. We appreciate your feedback!
Thanks,
Lauren
Used this company now for 10 plus years…
Used this company now for 10 plus years always happy to help and sort any questions
2025年10月24日
Vanarama からの回答
Hi Paul,
We're happy to hear that we've consistently met your needs over the past decade. We appreciate your long-term trust and are always ready to assist you!
Thanks,
Lauren
Vanarama からの回答
Hi Richard,
We are happy to hear that you found our service quick, simple, and well-priced. Thank you for your positive feedback; we appreciate it.
Thanks,
Lauren
I had been on the Vanarama website and…
I had been on the Vanarama website and had in mind the vehicle I was choosing but wanted to speak to someone, as I had a few questions.
I rang, got straight through to Kwame, and within minutes had all my questions answered and my vehicle details confirmed and ordered all within 15 minutes.
The documents were all emailed and easy to follow, sign and send back.
Excellent service and excellent quotes.
2025年10月20日
Vanarama からの回答
Hi Jonny,
We're happy to hear that you had such a positive experience! It's great to know that you were able to quickly get the answers you needed and complete your order efficiently. We appreciate you taking the time to share your feedback about our service and easy-to-follow documentation.
Thanks,
Lauren
Amazing help throughout my initial…
Amazing help throughout my initial enquiry through to order confirmation 👍
Absolutely top class
Thankyou so much 🤩
2025年10月21日
Vanarama からの回答
Hi Ray,
We're happy to hear that you had a top-class experience with us, from your initial enquiry through to order confirmation. Thank you so much for your amazing feedback!
Thanks,
Lauren
I,ve dealt with Vanarama for 10 plus…
I,ve dealt with Vanarama for 10 plus years and found them to be very helpful and professional in their approach. They have found a vehicle for my needs each time and remain my go to for leasing a vehicle
2025年6月19日
Vanarama からの回答
Hi Sam,
We appreciate your continued trust over the past 10 years. We're glad to hear that our team has consistently met your needs with a professional approach in finding the right vehicle. Thank you for your positive feedback!
Thanks,
Lauren
Smooth process from the start.
2025年10月17日
Vanarama からの回答
Hi Graham,
We're happy to hear that your experience was smooth. Thank you for your positive feedback. We appreciate it very much.
Thanks,
Lauren
Great experience.
Great experience.
helpful Staff made clear what was available cost involved. Delivery times. Very easy process.
2025年10月17日
Vanarama からの回答
Hi there,
We're happy to hear that you had a great experience! It's wonderful that our helpful staff made the process easy and clear for you. Thank you for your positive feedback.
Thanks,
Lauren
Amazing customer service
All the colleague's I spoke to were all pleasant and polite, they made you feel like you was worth talking to, nothing was to much for them.
I would 100% recommend to family and friends, if you’re looking to purchase a car.
2025年10月16日
Vanarama からの回答
Hi Lynne,
We're happy to hear that our team made you feel valued and provided excellent support. We appreciate your recommendation and are grateful for your positive feedback!
Thanks,
Lauren
Vanarama からの回答
Hi Ashwin,
We're happy to hear that you found our customer service very nice and the explanations helpful. Thank you for your positive feedback!
Thanks,
Lauren
Great offer.
Great offer.
Though the process to get acceptance from a lender was painful and prolonged.
2025年10月9日
Vanarama からの回答
Hi Neil,
We're glad you liked the offer. We apologise that securing lender approval took longer than expected. We appreciate your feedback and will review the process.
Thanks,
Lauren
Great service
Great service. Very helpful. 4th car I've had now. Better than other companies I've used
2025年10月10日
Vanarama からの回答
Hi Mick,
We're happy to hear that our service has been helpful for you and that you've had a great experience with us. We appreciate your continued business and feedback!
Thanks,
Lauren
Release new vehicle
Was a good experience very straight forward and Godfrey did a great job of finding a good price and keeping intouch right through
2025年10月9日
Vanarama からの回答
Hi Stewart,
We're happy to hear that your experience was good! We appreciate your feedback and are so glad that the process was straightforward and you were kept informed.
Thanks,
Lauren
Appalling service from start to finish…
Appalling service from start to finish for someone looking after elderly parents and completely dependant on this happening. Placed the order over 3 months ago, had little to no contact other than automated messages telling me all was OK. Until after all that waiting I was informed that it would be at least another 6 months before I could get the car I was told would have been here by now. The issue was down to communication between Vanarama and factory / dealer. I was then given the option to change the car without the need to go through further finance check etc. Did this and changed the car and was then told the whole thing was falling through even though the car was the same value etc. So after 3-4 months I'm being told there's no option and they have wasted all this time whilst I have a dire need for transport for my parents! What a complete waste of time, and Vanarama are not interested in the significant inconvenience they've caused my parents health and living conditions without a car. To say I'm vexed would be an understatement. The only option I was given was to cancel the order and make a new application which might lead me down the same garden path again. No recourse for this company messing their customers about, causing significant inconvenience and not paying the price as they just put the phone down and the problem goes away from them. Sort out your processes, how do you allow this to happen to your customers?
2025年10月8日
自発的なレビュー
Vanarama からの回答
Good afternoon Mr Jan, thank you for taking the time to leave feedback.
I have looked further into this and can see the order was initially delayed due to the supplying dealer not submitting the order on their end, and not informing us for a number of weeks. We liaised with the relevant parties and managed to source a new vehicle however, we take full responsibility for the lack of contact around this.
Upon trying to rectify this issue, the finance company let us know they would not be proceeding as the vehicle which was ordered in your name is being used by an individual not directly associated with you at your current address.
I appreciate this is not the outcome you were expecting and sincerely apologise for the additional stress this has added to your current situation.
Thanks,
Lauren
I personally found vanarama a great…
I personally found vanarama a great company to lease a car from they were very helpful every step of the way!!!! One person in particular Paul 👍very helpful indeed and I thank him for that 💯and to the hole team thank you 🙏
2025年10月8日
Vanarama からの回答
Hi Tim,
We're happy to hear that you had a great experience leasing a car. We appreciate your positive feedback and are so glad that our team was helpful every step of the way for you. Thank you!
Thanks,
Lauren
Vanarama からの回答
Hi Peter,
We're happy to hear that you had an excellent experience with our service. Thank you for your positive feedback
Thanks,
Lauren
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