Vanarama ロゎ
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Vanarama レビュヌ 8,366

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TrustScore 5段階評䟡の4.5

4.6

カヌ リヌス業
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち5の評䟡

Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Excellent service as always. Just ordered my 3rd van from vanarama the process was very smooth and quick. Brilliant prices for the van needed would definitely use vanarama again🚚🚚

5぀星のうち5の評䟡

This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The service I've received from Ian has been exemplary and it's been a real pleasure getting our first van from Vanarama. I called rather than use the website, simply because I didn't know what I reall... もっず芋る

䌁業が回答したした

䌁業情報

  1. カヌ リヌス業
  2. 自動車販売店

さたざたな倖郚゜ヌスから提䟛された情報

Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

8366件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち5の評䟡

absoutely fab service

absoutely fab service - enthusiastic, efficient, professional

2025幎12月18日
Vanarama ロゎ

Vanarama からの回答

Hi Andrew,

We are happy to hear that you found our service to be enthusiastic, efficient, and professional. Thank you for your positive feedback!

Thanks,
Lauren

5぀星のうち5の評䟡

Ben Haghi and Muheed Ali have been


Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive about entering a new lease agreement. Ben and Muheed quickly put me at ease though and reassured me with their great salesmanship and advisory skill sets. I was clearly informed of my options and, my questions were answered informatively.

In the end, I felt comfortable with the decision I made and I hope they are acknowledged for their great salesmanship after helping me secure my new lease.

2025幎12月18日
Vanarama ロゎ

Vanarama からの回答

Hi Ibrahim,

We're happy to hear that you had a positive experience! It's great to know that our colleagues were helpful and reassuring while assisting you with your new lease contract. We appreciate you highlighting their salesmanship and advisory skills. Thank you for your feedback.

Thanks,
Lauren

5぀星のうち5の評䟡

Great service so far

Great communication between the team.

2025幎12月12日
Vanarama ロゎ

Vanarama からの回答

Hi Tim,

We're glad to hear that our team communicated effectively. Thank you for your positive feedback; we appreciate it greatly.

Thanks,
Lauren

5぀星のうち5の評䟡

After being knocked back by two lenders


After being knocked back by two lenders the call handlers were persistent and eventually got accepted third time lucky by a lender, can’t thank them enough they were brilliant

2025幎12月16日
Vanarama ロゎ

Vanarama からの回答

Hi there,

We're happy to hear that our call handlers were persistent and helpful in getting you accepted. We appreciate you sharing your positive experience and thank you for your feedback.

Thanks,
Lauren

5぀星のうち5の評䟡

Easy to deal with and always answer the


Easy to deal with and always answer the phone look forward to getting my new van

2025幎12月12日
Vanarama ロゎ

Vanarama からの回答

Hi there,

We're happy to hear that you had a positive experience! We appreciate you mentioning our responsiveness and look forward to getting you your new van.

Thanks,
Lauren

5぀星のうち5の評䟡

Very smooth process

Very smooth process, worked around times that I was available. No issues with using them in the future

2025幎12月14日
Vanarama ロゎ

Vanarama からの回答

Hi Stephen,

We're happy to hear that the process was smooth and accommodated your availability. Thank you for your positive feedback; we appreciate your willingness to use our services again.

Thanks,
Lauren

5぀星のうち5の評䟡

So far had a really good experience

So far had a really good experience. Only ordered the car last week so not delivered yet. The team on the phone were very efficient & friendly.

2025幎12月12日
Vanarama ロゎ

Vanarama からの回答

Hi there,

We're happy to hear that you had a positive experience with our team! We appreciate your feedback and hope you enjoy your car once it's delivered.

Thanks,
Lauren

5぀星のうち5の評䟡

Easy & efficient

Easy people to deal with , quick & efficient as have been in past lease deals involving other vans & cars .

2025幎12月13日
Vanarama ロゎ

Vanarama からの回答

Hi Nick,

We're happy to hear that your experience was quick and efficient, as it has been in the past. Thank you for sharing your continued positive feedback with us.

Thanks,
Lauren

5぀星のうち5の評䟡

The person who delt with me Ben Huges

The person who delt with me Ben he was great and would say he was top dog

2025幎12月10日
Vanarama ロゎ

Vanarama からの回答

Hi Alan,

We're so happy to hear that you had such a positive experience. Thank you for taking the time to share your feedback with us; we appreciate it!

Thanks,
Lauren

5぀星のうち5の評䟡

Personal lease

Dealt with Ian who was very helpful & kept me informed along the process.

2025幎12月9日
Vanarama ロゎ

Vanarama からの回答

Hi Kelly,

We appreciate you taking the time to share your positive experience. We're so glad to learn that you found our team member helpful and informative.

Thanks,
Lauren

5぀星のうち1の評䟡

Completely Disorganised – Weeks of Delays and No Confirmed Delivery Date

They kept me waiting for more than six weeks, constantly pushing the delivery date back without ever providing a single confirmed or reliable date. It was all vague promises with zero transparency. In the end, they still couldn’t give me a definite delivery date, and I had no choice but to cancel my contract.
This whole process was a complete waste of my time and energy. If you’re looking for a leasing company that is reliable, organised and honest, this is definitely not the one. My experience was extremely disappointing and I would not recommend them.

2025幎12月8日
自発的なレビュヌ
Vanarama ロゎ

Vanarama からの回答

Good afternoon Hamid,

Thank you for taking the time to leave feedback.

We are extremely sorry to hear you've had such a disappointing experience with us and would like to look further into this.

Please could you provide further information and I will investigate.

Thanks,

Lauren

5぀星のうち5の評䟡

Great service

Second time using vanarama as good as always!!

2025幎12月4日
Vanarama ロゎ

Vanarama からの回答

Hi Mark,

We're happy to hear that your second experience was as good as the first! Thank you for your continued trust in our services.

Thanks,
Lauren

5぀星のうち5の評䟡

A+ service, so helpful and professional

We rang up with a basic enquiry to get a quote, and our account manager, Aruni, was just so knowledgable, professional, and understanding, she understood fully what we wanted, gave us several options, then explained everything in full to us, giving us time to go away and talk things through, before we went back and got the full quote and order put on within hours
So painless, guided us the whole way, magnificent service.

2025幎12月3日
Vanarama ロゎ

Vanarama からの回答

Hi Robin,

We're happy to hear that you had such a positive experience. It's great to know that our team member was knowledgeable and helpful during the quotation process, providing you with the guidance needed. Thank you for sharing your feedback.

Thanks,
Lauren

5぀星のうち5の評䟡

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, nice quick turn-around (6 days from 1st enquiry to order confirmation). A little bit of confusion over an expired ID and whether it was actually required, but resolved quickly.

2025幎12月2日
Vanarama ロゎ

Vanarama からの回答

Hi Mark,

We're happy to hear that our staff was helpful and knowledgeable, and that you experienced a quick turnaround. We appreciate your feedback regarding the ID confusion and are glad it was resolved promptly. Thank you!

Thanks,
Lauren

5぀星のうち1の評䟡

I should have had my vehicle six days


I should have had my vehicle six days ago from Vanarama, the van arrived dirty and with 300 miles on the odometer. As is my right, I refused the vehicle and it returned.
I asked for my case to be escalated, Karen was supposed to call ? 6 hours later , Karen called , asking if I could take photographs of the vehicle, I advised this was impossible as the vehicle was on its way back , probably adding a further 300 miles to the clock.
I have contacted Vanarama now a number of times, without anyone knowing what is going on ? Karen, is either unwell, at lunch or left early this afternoon?

Someone at Vanarama could call me to inform me of what is going on ? They don’t. No excuse for not calling me.
Karen from Vanarama has just called and offered to deliver a new vehicle which again will be dirty and have approximately 300 miles on the clock !! Surely a second hand vehicle with this delivery mileage ?

2025幎11月26日
自発的なレビュヌ
Vanarama ロゎ

Vanarama からの回答

Good afternoon Mark, thank you for taking the time to leave feedback.

We are sorry to hear your vehicle was delivered dirty and appreciate this took away the excitement from your new car experience.

Regarding the delivery process, Vanarama do not arrange this with the delivery agents and therefore are not responsible for the transportation of vehicles. That being said, all of the dealerships we work alongside arrange for vehicles to be driven to our customers, which results in vehicle accruing mileage. This does not affect customers contracted mileage and is noted down on the delivery note/handover.

As you had rejected the vehicle before Karen had spoken with you, sadly she was unable to resolve this to your satisfaction.

Kind regards,

Lauren

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