Vans レビュー 

Incredible incompetance from vans online australia. Waste of time and money . Don't bother.

I've stopped buying footwear from Vans, the quality over the last few years has plummeted, trainers fall apart/develop holes/delaminate/wear out/etc in months, sometimes weeks, even with gentle use and no skating. Find yourself another brand, because Vans are now nothing more than a cash grab trading on a once trusted name.

Hallo, liebe Leute,
Bitte finger weg im Webseite steht,1-2 tage steht bis geliefert werden die ware,man wartet 10 tage und die ware ist immer noch nicht da,und dann habe ich nochmal betellt, wieder gleiche fall,Also 2 mal bestellt, und 2 mal bezahlt, auch die dhl 2 mal bezahlt, obwohl ist mit mir nicht zu tun ist dass meine bestellungen nicht gekommen ist und Vans möchte mein post geld nicht wieder zurück bezahlen, BITTE BITTE FINGER WEG!!!

Meine Bestellung eines Custom Modells wurde nach einem Tag storniert, da meine Zahlung (Paypal +30 Tage) angeblich den firmeneigenen Security Check nicht "bestanden" habe.
Weder meine Bank noch Paypal konnten etwaige Probleme bestätigen.
Der Kontakt mit dem Kundenservice war einsilbig und führte zu keiner Lösung.
Eigentlich wollte unsere gesamte Band bei Gefallen entsprechende Schuhe kaufen.
Das wird nun leider ausbleiben.

Can't trust the custom shoe maker. Just got ripped off $116 because they wouldn't accept the stock image even with the permission I tried to show them. Still haven't got the refund. Got helped by a foreign customer service rep named Jai that was unwilling to help. Never buying a pair of vans ever in my life again

Decepcionante! Pedido por la página web y no llega a tiempo me dan 2 fecha de entrega y tampoco y encima llamas al teléfono de atención al cliente y te ponen la locución y he estado en espera más de 12 minutos, una vergüenza

Schuhe in weit werden als “massgefertigt” geführt und sind somit nicht mehr umtauschbar. Auch wenn weite Schuhe vor ein paar Jahren noch als regulärer Schuh angeboten wurde.
Auch direkte Kontaktaufnahme nach Bestellung bringt nichts, da der Service inkompetent und unwillig ist.

I'm disappointed, I used to wear Van's DECK shoes back in the 70's when they were made in the USA and I was paying 16.00 dollars a pair..!
I bought a pair online for my B-Day, They're now made in Vietnam..! They are 70.00 a pair and are not as *comfortable*, They scrimped on the souls I can painfully feel small rocks through them and the fabric thickness has been scrimped on.
Bring them back home and re-vamp Van's American Style.

This company will gleefully sell you a regular shoe marked “Wide” and of course priced as wide but that’s as far as the adjective applies. Just like so many companies in today’s age they almost resent the consumer and could care less about mislabeling product as long as they clear inventory and make a sell

When I was being served, I said I’d prefer a normal printed receipt instead of giving my email.
The cashier then said, in quite a rude tone, that I would lose my points. I replied that I didn’t want the points anyway, and she responded with a very dismissive “fine.” After that, her attitude changed, she seemed upset with me for choosing a normal receipt and was pulling faces, which made me feel uncomfortable.
It wasn’t a big request, so it didn’t feel very nice to be treated like that. I think customers should feel respected whatever option they choose.

I ordered 2 sets of classic slip ons for my child yet when the package arrived, only one set of shoes was delivered to my house. To make matters worse, it was an entirely different style of shoe! I contacted “customer service” and I was told they do not do exchanges or returns. WHAT?! You guys messed up the order and don’t even care to fix it? Awful business, awful customer service. I’d give 0 stars if I could.

J'ai passé commande de deux paires chez eux. Au moment de récupérer mon colis chez le relais chronopost, je trouve le paquet bien trop legé pour deux paires de chaussures. J'ouvre donc le colis chez le relais chronopost et en effet une des paires de chaussures étaient manquante (boite vide). J'envoie donc toutes les photos demandées par Vans et je décris mon problème. Le colis était intacte avant mon ouverture, impossible d'en retirer les chaussures sans déchirer le colis (çà ne pouvait donc pas être un vol pendant le transport).
Le service "fraude et investigation" m'a répondu "tous les articles ont été expédiés correctement et ont été livrés. Par conséquent, nous n’émettrons pas de remboursement à cette occasion." Je me retrouve avec une commande à 195€ chez eux et une seule paire de chaussure sur deux ... C'EST INADMISSIBLE, UNE HONTE pour une aussi grosse marque! Aux vues de la note qu'ils ont, cela reflète bien le non professionnalisme!!! Aucune solution m'a été donné et en gros je me suis bien fait avoir par Vans !!! BRAVO

Ordered a pair of their MTE shoes, as they were recommend by a friend for outdoor stuff, winter, bad weather, etc. no issues ordering the shoes, yet after a week of wearing them they were already deteriorating. I contacted Vans customer service and they offered to help andasked me to send pics of the damage. I did this and without any update or reply about the condition of the shoes they refunded me. Now, this is appreciated yet it does not convince me that they have taken the issues and explored what may be the problem, especially linked to the batch and quality, and other versions of the shoes. Thus, I will likely never buy a pair again, nor advise anyone else as I am not sure really what happened, and so my customer and buyer connection with Vans died quicker than it started . Usually one might expect a bit of feedback and then the resolution. Here I just got a refund, the resolution, yet no further engagement. Not a great experience at all from such a (supposedly) established and global brand. However, when I read the reviews I am schooled at how negative they are as a whole. Such a shame, as was hoping to make them my go to shoes of choice for battling the Dutch elements on the bike, general purpose, and walking the dog. Durable and fit-for-purpose footwear may are not be what it used to be :) Sorry Vans, you had me as a customer, then you lost me. The customer service experience was smooth, just not a satisfactory explanation nor interest in my future connections to Vans.

J’ai eu très peur après avoir commandé quand j’ai vu les avis ici sur trustpilot mais tout s’est très bien passé pour moi. Commande passée un vendredi et réceptionnée le mercredi. Articles et taille conformes. Je chausse du 39 et j’ai pris du 39, les 2 paires me vont très bien !
Je suis satisfaite de mon achat sur le site vans.com

Worse service ive ever had, none of them are trained to use the systems properly and I have been in store twice for refunds due to them not being able to supply and each time was a couple of hours with them trying to work out what to do.
Just save yourself the time and go elsewhere. Vans westfield carousal 15th of Jan and 21st of march

I bought a shoe at one of Van's Outlets. The shoe had a defect. I brought it to the attention of Van's customer service. The response was shockingly fast. They provided me with a gift card for the price of the shoes. It was simple, I filled out their form, provided them with photos of the shoe and the receipt. Very good business!

I wish I'd read reviews before buying from them. Truly awful customer service! I bought two t-shirts for my son. Delivery time was really long but I could get it quicker by having it shipped to a Yodel collection point. They refused to cancel the order even though it had not been dispatched (and did not arrive for another 11 days). They told me to return but the return label did not work. Eventually I figured out how to contact them but by that time if was outside the 30 day return window (just) and they refused to help.

J'étais une grande passionnée de vans. Il y a 3 ans on m'offre une carte cadeau je m'achète une paire customs sans aucun soucis. Cette année on m'a encore offert une carte cadeau exprès parce que c'était mon souhait. Et j'apprends par téléphone, pensant qu'il y avait un soucis sur le site, que je ne peux plus acheter de paire customs avec. Merci d'avoir prévenu ! C'est écrit nul part. Bravo le marketing ou je ne sais qui pour une carte cadeau inutile !

First off,I ordered a sweater and pair of shoes at the same time. The sweater came fairly quickly. After a week has past, customer service e claimed that they used FedEx ex (their order made it) and On Trac who claimed they had wrong address. That didn't make any sense at all. The foreign customer service is the killer! The comprehension they heard was we can give refund. Im like NO! I want my shoes! After 3 calls cause they don't want to put US supervisor on phone, they offered to have address corrected and 30% discount on NEXT order. Whatnot? Next order? How they thought i wanted to order again? This is poor service and actually made a very bad impression. Won't be ordering again. And if my order don't come before tomorrow, I will be seeking a refund cause this is some crap! Pissed consumer!!!!

Achat vans old school mise 4 fois et se sont craquées sur le dessus. Pas au niveau de la couture mais en plein milieu. Bon je recommande une paire, portée 3 fois et ça commence à se déchirer au même endroit. Vraiment déçue. Je fais un retour pour la seconde paire en espérant que ce soit accepté mais par contre plus le ticket de la 1ere. Je mets 1 étoile car je ne peux pas mettre moins.