Vans レビュー 

If I could give this company 0 stars I would. I ordered custom shoes that were supposed to take 3-5 weeks. Fast forward 10 weeks they arrive and are wrong. They ignore emails and refuse to replace them. All I can say is don't bother.

They took your money, but your order never arrived. There's no point in contacting customer support. Terrible store and service. Don't order anything from them, and better yet, don't buy anything. Don't let these scammers continue to deceive people. Let these stores close down.

Worst customer service possible with knowledge ofg how to get nothing done . And the West Covina store shows discrimination while my wife was allowed to exchange her shoes but when I tried with same situation they said they could not help me. Now if that's not discrimination then I don't know what is. They did not remember that I was also there with my wife and I was the one who initially talked to them while manager allowed her to do her exchange when I went back to do mines he said no. You can't pick and choose who gets to exchange their shoes. That is discrimination and I can't believe the corporation allows it while the other employees in the store think they are to good to help customers with their problems and their main concern is shipping for them sells while they are at work and getting irritated because I have a issue. Bad service from manager and female sales person who is always on her phone which is more important then her customers.

Now that have read the reviews I’m the idiot for buying from vans. Obviously this product is a rip off now sad because I’ve bought vans almost my hole life I’m 42.

Just bought three hats they arrived in 8x12 box so ya they were smashed into the tiny box. I looked at the box and was like there’s now way there 3 hats in here. But yep there was they are all creased and messed up. I contacted vans and all they said was sorry I will let the right people know about your situation and we will correct next time. lol ok so now I have 3 shit hats that I won’t ware and out 130 bucks. Im really not surprised about how little they care about peoples money but that how it is with these companies now the best thing as a consumer is not to buy from them and they will b gone.

BUYERS BE VERY AWARE!!!!

BUYERS BE VERY AWARE!!!!

Après avoir reçu un sweat-shirt défectueux (plus petit et plus court que le même modèle dans une autre couleur, pourtant à taille identique), j’ai contacté le service client à plusieurs reprises par e-mail, avec des photos et une vidéo des deux sweats, montrant une différence de 5 cm au moins!

Je n’ai jamais reçu de réponse.

80 € pour un sweat de mauvaise qualité. Les deux articles sont fabriqués dans des pays différents, clairement par des usines différentes, et les tailles ne correspondent pas alors qu’ils sont vendus sur la même page, côte à côte.

La qualité de la marque est clairement en baisse, et ils ne prennent même plus la peine de répondre aux clients.

Ils ont fermé plusieurs boutiques à Paris — on comprend pourquoi.
Cette année, les tailles de chaussures ont également changé : nous avons dû renvoyer des chaussures achetées chaque année dans la même pointure, sans problème jusque-là. Elles sont désormais trop petites et trop étroites, sans aucune explication sur le site.

Ne faites pas confiance aux tailles lors d’un achat en ligne.

suite à un achat en boutique mes semelle ce sont décollé
j'ai changer mes chaussure au magasin de Bordeaux et de nouveau le même problème.
L aqualité de Vans à vraiment baissé

Un esperienza pessima ... Dopo quasi un mese nessuna notizia del pacco ...che prima era in ritardo per un mancato ritiro da parte di UPS ..poi si e scoperto che era un errore di sistema ...centralino non affidabile poche e vaghe spiegazioni sul accaduto con una poca capacità di gestione del problema... Quindi dopo un mese mi ritrovo senza la merce un regalo di compleanno mai arrivato ...esperienza pessima e inaffidabile

Customer service is subpar. I ordered two pairs of custom vans. One of the pairs I ordered was made with a different color then I had picked out. I was able to initiate a replacement, however apparently it was denied. Customer service said I would receive an email from the customs team within 72 hrs regarding the replacement. Over a week passed and I never received anything. I had to contact customer service again to see what the status was just to be informed that the customs team didn't approve the replacement with no reason behind it. They did offer a refund for return and a 10% discount code. However the lack of communication on their end is unacceptable. I love my vans, but I'll probably be looking for a different shoe company to purchase with in the future. I don't believe I would order custom vans from them again.

Got to wonder how they are even in business. Firstly failed to deliver an order which was literally 7 stops away. Then they cancelled the follow-up order without reason having already received the accepted confirmation. Conversely I also just ordered off Converse and zero issues with them so far. Converse clear winners. I usually like to have a couple of pairs of each, mix of hi and lows for different seasons and even started to buy the winter versions, but I'll not be bothering with Vans after this 5h1t5h0w.

Prices are affordable, but out of 3 pairs of boots I had issues with 2. In both cases the shoe deteriorated quickly with customer service trying to dissuade return claims.

Wat een ongelooflijk amateuristisch bedrijf is dit geworden. Al jaren trouwe klant, maar twee keer achter elkaar een bestelling die simpelweg niet geleverd wordt. Geen communicatie, geen bevestigingen, slechte telefonservice en eindeloos wachten zonder uitleg. Dit is niet alleen onprofessioneel, dit is respectloos naar klanten toe. Schandalig dat dit nog kan.

My order got lost. 10 days later, I contacted their chat support as it was evident it would not resolve itself. After finally connecting to human dodging. the AI slop, the person took 20 minutes to finally figure out that my package was likely lost.

So they issued a refund. But they DID NOT REFUND me for the shipping...

Not worth fighting over $5 (CAD) but I will NEVER order from that website again.

Wish I had read reviews before shopping vans.com are a joke after finding what you want as you put information in you are asked to supply email address for a 20percent discount which then disappears you put your order in anyway get charged for item then after your payment is acknowledged separately you go back to website and order is not acknowledged the payment window supplies order number but vans cannot find order or will not acknowledge order you try love chat get given runaround ,try ringing phone lines they are closed you email still no immediate response my payment has been taken via klarna and confirmed as being paid this system gives concern that it's a scam but you annoy contact anyone for information

I ordered a hoodie and pants, and after confirming my order, I didn't hear anything from Vans for days. Then one day they told me that my order was finally available in the Brussels store. Great, but it was a Monday and I was away for the week. They told me that if I didn't pick it up within five days, it would be sent back to the warehouse
despite the fact that I explained my situation to them.

And they told me that once the item was returned to the warehouse, it would take a maximum of 10 days for me to receive a refund. It has now been two months and I still haven't been refunded. I have sent numerous emails to Vans and no one has responded. This is unacceptable! I do not recommend ordering from Vans!

Quel service déplorable pour les commandes en ligne. J’ai effectué une commande le 18/01/2026 pour deux paires de chaussures payées avec une carte cadeau. Depuis 12 jours, aucune nouvelle. Ma commande affiche « en cours de traitement » mais malgré mes nombreuses prises de contact, personne ne sait me dire quand la commande sera envoyée. En ligne, c’est de l’escroquerie

J'ai commandé un article le 19/012026. Depuis le 21 janvier, ma commande est bloquée à " RICANY U PRAHY", une ville en république tchèque. Après avoir relancé par email Vans, et avoir tenté plusieurs appels téléphoniques, au 26 janvier je n'ai aucune nouvelle de la marque et du suivi de ma commande... Décevant. Je vais boycotter la marque.

Horrendous - I love Vans but ordering directly through them is a joke. Have ordered twice - the first time a pair of shoes was missing, which they did refund. The second time a pair of shoes was again, missing; these weren't big orders - is it really that difficult? A incorrect item I didn't order was in its place.

I was told no refund, their investigation showed that all items had been delivered. It would be super interesting to see what their investigations were and if their stock levels were right!

Love their shoes but I wouldn't bother unless you like hassle, and being treated like a liar.

I've been wearing vans for years now. I grew up being Hella emo and vans were pretty much the only shoe. I bought a pair of high tops and within 4 months both shoes have the soul of the shoes coming off. The glue is pure trash. its sad to see this company go down like this considering they have gotten more expensive.

I contacted Vans after 3 months when ny shoes appeared to be faulty. I did an online chat and was asked to provide some pictures by email - they offered me a full refund which was received promptly!

I order the wrong size for my teen - my mistake - clicked on UK instead of US - but on the confirmation I realised my mistake.

I wrote to help online - asked to cancel order so I wouldn't waste everyone's time and effort and so I could reorder.

Order says still processing on the site - but help online says no way to cancel or change the size. Wasting everyone's time as once shipped I have to return them.

I call BS that that order was already processed.