Vans レビュー 

Vendeur à éviter. Les retours sont impossibles pour certains articles du fait d'une clause manifestement abusive de leur "Conditions générales de vente"

Quality has gone downhill massively - have several slips ons lasting 5+ years - some even as long as 10 years! Last 2 pairs fell apart after a month. Got a custom pair and I think they were somehow even worse quality? Wouldn't ever give them my money again.

I bought a pair of £130 MTE Sk8-hi boots, within 10 to 15 wears casually at weekends the material has started tearing and streching around the eyelets. One boot has small elongated stretches which will begin to tear fully and the other has a large rip along the line of the eyelets this has been caused by doing up the laces and walking in them. My boots show no other signs of wear and tear, the sole tread is still immaculate.

Vans Warranty and customer care team has put this down to wear and tear and do not consider it a product issue. I can see another review here that also discusses ripping around the eyelets on the MTE boots.

Vans advertise these boots as durable, Made for The Elements and multi terrain.

The quality is extremely poor, do not buy these. Vans will not be a responsible manufacturer and own up to their product quality and design issues.

Des escrocs qui refusent un retour pour une veste commandée quelques jours avant Noël qui taille beaucoup trop grand (ridiculement trop grand) sous prétexte que délai de retour depassé !! Je ferais en sorte qu ils perdent régulièrement des ventes !!

I ordered a new pair of shoes and payed with my PayPal account not realizing until the order was completed that my address was wrong. In less then 5 minutes I made every attempt to cancel or redirect my order and in every case I was told by the customer service that its completely out of thier hands and it too late. I was told once it arrives at my old address it will probably be sent back to thier warehouse and if that happens they can resend it to my new address. I know its my fault the address was wrong in the first place but this seems absolutely crazy they couldn't help me at all.

Op 26 december 2025 heb ik een bestelling geplaatst bij VANS. Toen ik later mijn bestelling wilde controleren, bleek deze onvindbaar en had ik nog geen bevestiging ontvangen. Ik heb hierover via de chat contact opgenomen met de klantenservice, waarna ik de bevestiging alsnog ontving.
Bij controle van de bevestiging zag ik dat het afleveradres incompleet was (het huisnummer ontbrak). Ik probeerde dit direct te wijzigen, maar de website liet dit niet toe. Tijdens een tweede chatgesprek werd mij verteld dat het adres niet meer aangepast kon worden en dat ik de Track & Trace moest afwachten.
Omdat ik de bezorging niet wilde riskeren, heb ik op 31 december 2025 telefonisch contact opgenomen met David JB. Hij gaf aan dat het pakket bij UPS stilstond en dat hij het adres inclusief huisnummer had gecorrigeerd. Vandaag (2 januari 2026) ontving ik echter een nieuwe Track & Trace waarin het adres nog steeds onjuist is. Inmiddels heb ik pas ontdekt dat ik het adres zelf nog kan aanpassen via UPS track & trace, maar ik wacht momenteel nog steeds op de bezorging van mijn pakket. Hopelijk toch eindelijk vandaag ontvangen.

Pour un cadeau j'ai pris la livraison express. Malheureusement ma livraison n'a pas été effectuée a temps. Et impossible de me faire rembourser la livraison express.
Lamentable

Ordered at the end of November. Received the shoes, they didn't fit, so I returned them. The day they received them back they charged me a second time for them. They placed an order for the shoes somehow instead of receiving the return. Customer service is worthless. Couldn't understand the rep. Had to have her keep repeating herself. Getting a supervisor was a nightmare. The first rep kept trying to talk me out of it (why?). The supervisor lied. First said I would get a refund in 7-10 days and then said I would receive the refund today. I didn't. Not even an email acknowledging the refund (she said I would get that too). I buy multiple pairs of Vans a year (at least 5 this past year). No longer.

ordered a pair of vans trainers back in november, but through jd sports which states they are there partner company. the trainers arrived but were not the ones i ordered, so sent them them back with tracking. after a couple of weeks contacted jd they told me not there problem becacuase they have been sent back to the vans warehouse. contatcted vans they got back to me a few times and basicaly said not there problem. ripped me of nearly 100 quid. been tryin to get my money back for like 6 weeks now.

I used to love vans shoes. They would last forever ever since I was a kid my first pair loved him since then that's all I wear as many of us have but in the recent years the quality has gone horribly downhill now that you guys are outsourcing shoes that would last at least five years minimum ripped within six months terrible quality and now the one good thing was the cloud comfort the insoles the cushion which are the best cushions I've ever felt in shoes you guys are now getting rid of those I don't know who owns vans now who is doing the controlling of the quality and the production they need to be fired. You guys need to revamp the quality needs to get back to where it was whoever is doing this you guys need to have a real look at what they want for the company in the future of the company.

I placed an order on the 27th of November 2025,the delivery service was horrible as it took time. I had to constantly call and follow up on my order,just when I received my order on the 8th of December. They delivered an incorrect size,when I lodged a complaint about that they were not empathetic and told me they'll refund me. I then asked them why resort to refund instead of trying to get the correct size, it's now almost month with the back and forth with them. They had the parcel collected for refund process and it has been inspected since forever ,it's now the 25th of December 2025 and I haven't received my money back. They have the parcel with them and I have been calling in and sending emails they are not of any help. Their online services is the worst, I have dealt with Tasneem and Mabasa in this query but it hasn't been resolved. All I want is my money and not further interactions with them,they keep saying they are awaiting confirmation for the refund,they are crooks because they have the item at the warehouse,all they need to do is process the refund. I warn you that Do not order anything from Vans South Africa, very incompetent,and horrible service. I want my money back.

Ordered a pair of custom vans for a Christmas present for my daughter on the 9th October. Payment pended for 7 days. Contacted vans every week from week 5 who assured me they would be here and payment would be taken at the point of shipping. Got to week 8 to be told they had not been ordered as payment had expired. Offered a 30% discount by a supervisor who you can’t get to speak to and it’s now 2.5 weeks later and still no voucher has been emailed to me. Apparently now with the admin team waiting approval. No customer service with this company. They don’t care about the service they offer. Not surprised the CEO doesn’t accept emails. He obviously doesn’t give a damn that he’s ruined my daughter Christmas either. Would not recommend vans to anyone! Ever.

Ordered cow pattern sneakers that my son wanted for Christmas and the website said will arrive 12/22 if ordered in the next 12 hours. It is 12/23 and they weren’t shipped. We called and can’t speak to a person, only a computer. Were told those are custom and take 3-5 weeks to ship and the order can’t be canceled and they can’t be returned either

Terrible customer service. Tried to place an order for about 4 days and the payment method never goes through. Tried chat and calling, each time talking to stoners that couldn't care less about helping me, trying to blame my CC company even though I confirmed there were no issues with my card. These shoes are supposed to be a gift, otherwise I would never bother with Vans again,

Schuhe bestellt, wie immer schnell geliefert. Alles super.

This was my first time ordering shoes from the Vans website, and unfortunately it has been an extremely disappointing experience. None of the shoes I ordered fit, so I returned them on 11/26/25. As of 12/17/25, the return has still not been received and my $190 refund has not been issued.

This is by far the worst return experience I have ever had. For comparison, I recently ordered shoes from LEMS and received my refund immediately after returning them. The lack of communication and delay from Vans is unacceptable.

Because of this experience, I will never order from Vans again, and I will be sure to share my experience with friends and family.

Ich habe Ende November eine Bestellung getätigt, Die Ware lag seit dem 30.11. rum. (Trackingcode + Info "Warten auf Spediteur")

Mittlerweile habe ich mich schon für ein anderes paar Schuhe entschieden. Der erste Anruf im Kundenservice (09.12.) hatte keinen Erfolg gebracht, meine E-Mail vom 16.12. hat auch nichts verändert. Habe dann am Abend des 16.12. Den Chat genutzt, nochmal klar und deutlich mitgeteilt das ich die Ware nicht mehr haben möchte. Man kümmere sich darum - heute am 17.12. Das update, die Ware geht raus.

Es wurde gefühlt nichts für mich als Kunden getan, sämtliche bitten ignoriert. Das war meine erste Bestellung bei Vans und es wird auch die letzte bleiben. Grottenschlecht.

Ich warte seit drei Wochen auf meine Bestellung. Der Kundenservice ist nicht zu erreichen und antwortet auch nicht auf eine Mail. Der Wunsch die Bestellung zu stornieren wurde abgelehnt. Nie wieder bestelle ich hier. Kann ich keinem empfehlen..
leider muss ich einen Anwalt einschalten um an mein Geld zu kommen..

Ich habe eine Bestellung vom 29.11. leider noch nicht erhalten. Auf meine E-Mail-Anfragen habe ich bislang keine Rückmeldung erhalten.

Ich hatte bereits mit DHL telefoniert. Diese teilten mir mit, dass das Paket lediglich elektronisch angekündigt wurde, aber noch nicht an DHL übergeben wurde.

Auch telefonisch erhielt ich keine Aussage von Vans, wie lange die Lieferzeit beträgt.

Realized my shipping address taken from Paypal was old and reached out to the company directly after noticing. No response from them for 2 days. I literally called the courier MYSELF to change the address, which they did, no problem.
Van's cs responded with "we’re unable to modify the shipping address for your order, as the requested update is considered a major change."

Total lazy customer service.