Vans レビュー 

Zapatillas puestas el primer día y la suela se ha despegado. Tramito la garantía y no lo consideran un defecto de calidad. Desconozco qué es lo que entiende ellos por calidad. He tenido varias Vans pero últimamente ya no fabrican como antes. Después de esa respuesta no volveré a comprar nada de esta marca.

Las peores gafas que he tenido en la vida, en 3 meses se han partido. No valen un duro.

Commande personnalisée, grosse déception 😞
J’avais imaginé une paire de Vans unique, avec un motif damier harmonieux et des couleurs parfaitement alignées… mais ce que j’ai reçu n’a rien à voir avec ma demande ! Les carreaux ne sont pas raccords, les nuances se chevauchent et l’ensemble paraît bâclé.

J’ai contacté plusieurs fois le service client et, pour l’instant, aucune réponse. C’est difficile à comprendre qu’une marque comme VANS puisse laisser passer ce genre d’erreur sans le moindre contrôle qualité.

Très déçue de cette expérience personnalisée. 👎

Every single time I have had to speak to Vans customer service, it has been the worst experience of any company. The department is clearly staffed by incompetent, miserable teenagers on a power trip. The latest one “Alex M” just repeated the same inaccurate information over and over again, pointing to a section in their T&Cs which does not exist. No matter how many times I told him this, he just copy and pasted the same nonsense one liner (via live chat) and refused to allow me to speak to any other staff member. I tried to put in a formal complaint by email and guess who responded to that… Alex M. Still refusing to pass on my complaint or let me speak to a manager. The 3 members of my household have been buying Vans for the last 25 years and they have now lost our custom.

Bonjour je possède des vans depuis 36 ans voir plus ,le qualité est devenus très médiocre pour un prix excessif.
Je pence même qu'elle mon fait les pieds plat .
Je peux pas envoyer de photos, il faut le voir pour y croire, semelles collé ? non , si a l'interieur la loose 🤫
Vans l'esprit california ,la shoes du skate bmx,le rêve est fini la qualité aussi

Fans de Vans depuis plus de 30 ans, et des dizaines de paires achetées pour la première fois j’ai affaire au service client.
Déplorable, à part demander deux minutes pour lire son script, rien d’autres….
Très déçu depuis quelques temps par la qualité des chaussures, je le suis maintenant aussi par le service client…
Je vais sûrement tirer un trait sur cette marque pour me tourner vers des marques qui prennent réellement soins de leurs clients

Die Webseite ist sehr sehr schlecht in der Handhabung. Nichts kann gesucht werden, Überblick fehlt, keinerlei Auswahl, Login nicht möglich, einfach Schrott!!!

Geld wird direkt abgebucht - Bestellung ist aber wegen angeblichem Fehler nicht erfolgreich - habe schon viel Online bestellt, aber sowas hab ich noch nie erlebt :-(
#
Update: Geld wurde zurückgebucht und beim zweiten Versuch hat die Bestellung geklappt :-)

If I could give them zero stars I would. Absolutely god awful customer service! Placed an order and didn't notice PayPal had my address wrong until the order was placed. I immediately called customer service not 2 minutes after placing the order and was told they couldn't change the address and had to await a tracking number. So I waited for the tracking number and called back and was told they couldn't do anything because it was a total address change (I currently live less than 10 minutes away from that address) so I had to instead cancel the whole order.

9 days and I’ve still no shoes. Sick of chatting to an AI bot. Keep being told to give it more days from when placed the order, now give it more days from when it was shipped, hasn’t even been picked up yet so will be at least another 2 or 3 days. Nobody works the weekends, the AI bot doesn’t work much. Shocking service.

Ik heb een bestelling geplaatst via de officiële Vans-website, maar deze is nooit aangekomen. Er werd totaal geen hulp geboden door de klantendienst – ik kreeg standaardreacties en werd van het kastje naar de muur gestuurd. Uiteindelijk moest ik via een PayPal-claim mijn geld proberen terug te krijgen, wat gelukkig gelukt is – maar het had nooit zover mogen komen. Vans toont geen verantwoordelijkheid voor verloren zendingen en laat je als klant in de kou staan. Voor mij geen Vans meer – onbetrouwbare service en nul klantgerichtheid.

Impostare i filtri per la ricerca è un parto, le caselle si scambiano di posto e per barrarle sembra di giocare ad acchiappa la talpa. Ho ordinato un paio di scarpe ma l' ordine mi è stato annullato perché non erano più disponibili e non mi è arrivata nessuna notifica al riguardo

Vans have really gone down hill. They are a terrible company. The customer service is quick but awful. I’ve given up on vans after 22 years. Sold some on eBay. Threw the rest away. Decided to purchase from a different company for skate shoes. Had a terrible experience just trying to return shows that did not fit. Won’t spend another dime here. Sun Choe has ruined vans.

Première commande : tout s’est parfaitement passé — sans avoir besoin de contacter le service client, ce qui, avec le recul, était une vraie chance.
Deuxième commande : nettement moins agréable. Ma commande personnalisée a été annulée trois fois, sans explication claire. Juste des réponses toutes faites, on dirait qu'on les dérange...
Le plus amusant ? La commande est annoncée comme annulée, mais elle apparaît toujours "en cours" sur le site. Un vrai mystère...
Bref, entre le manque de communication et l’impression de tourner en rond, j’ai décidé d’arrêter là avec Vans.

I've been waiting 2 months for a refund on returned items. Vans have accknowledged they are at fault and are blaming a computer system change over for the problem. They still won't give me a date for when I will be refunded. I have spoken with them multiple times about this without sucess. They are an absolute joke of a company to deal with!

Unfortunately, the shoes proved to be short-lived.

Verkäuferin hat mein Anliegen nicht erkannt obwohl ich Dieses öfters wiederholt habe. Dann wurde ich des Ladens verwiesen, sie meinte auch dass ich mir widersprechen würde. Wow....

Do not order online, if you are able to, go in store and have things delivered to them. I have never had a good experience and this last delivery has just cemented me never ordering online again. Simple order of shoes, nice and easy, MTE Cross path trainers. They send the midtop variation of the shoe, they do not do exchanges online. It’s return and refund or nothing. The delivery was 5-7 days and it took 10 days to arrive, so ordering again is out of the question as I ordered these for a holiday coming up soon. Luckily my nearest store has them in stock.
DONT ORDER ONLINE

2 Brand New pairs of $110 "UltraRange" Vegan Shoes fell apart after a couple months of general usage... I don't even skate, and work indoors in a retail store so this is pretty pathetic and unacceptable and not fit for purpose... The white “Vans Stripe” fell off in like 2 months of normal use as well as the bottom tread started peeling and falling off in pieces… I even gave them a second chance and bought another pair hoping the first was just defective or something, but the same thing happened... As a conscious Vegan trying to make a difference in the world with my purchases I was excited to get these, they were comfy with a wide toe-box, light-weight, flexible and stylish. But it seems I was just swindled for a quick dollar by another big corporation yet again… It’s also sad Vans doesn’t train their employees to know what shoes are Vegan. Can't tell you how many Vans stores employees turned me away when I asked if Vans sold Vegan shoes... Anyways, can’t recommend these WAYYY overpriced recycled pieces of trash, and will not be buying anything from Vans ever again. Wish I could get a refund for my hard earned $220+ and support a real Vegan company, but Vans has 0 accountability and don't care about their customers. So disappointed.

I had to return an online purchase due to the wrong size that was sent. After speaking with a CS representative over the phone to return my purchase I was sent a wrong return label not once but twice so I took my return item to the Vans store at the Altamonte Springs, Fl location. I spoke with Gwen at the store and explained my situation. Gwen made my visit very comfortable and made me feel at ease she was very sympathetic about my ordeal and very knowledgeable. Gwen is the best store associate I’ve ever dealt with. Thank you Gwen. Every retail store should have a Gwen.